If you live in the Durham area. Whether you’re looking to move house, looking to rent, rent out or sell property and want some specialist advice, our team is here to help you. At Acorn, we are renowned for providing the highest standards of service to our landlords, tenants, vendors and buyers and our reputation for our professionalism is noted by many. We are a well-established and respected, fully accredited letting and property management specialist, providing accommodation for the student, professional, executive and VIP markets. By combining the latest state of the art software with our extensive property experience, we are able to provide our clients with the service you deserve.
Acorn is now operating out of Durham now as well as been a letting agent in Jesmond, for over twenty years and the new branch in Durham is due to increased demand. Originally set up in 1995, we became a limited company in 2000 and a member of ‘The National Approved Letting Scheme’ (NALS) in 2005. Our unique selling point is undoubtedly our staff; their friendly approach, industry knowledge, professionalism and “can do” attitude make it easy for you to be either a client or customer with us. The company has always been about providing great value for its customers and advising landlords to help them maximise the profitability from their rental properties. Great emphasis is given to training and we can offer legal advice, property paperwork and training partners who we constantly work with to provide the best service for our landlords and tenants. To further improve our service, we divided the company into five departments;
Lettings: Our friendly and well trained team of negotiators will help you find your perfect property. We will accompany you on your viewings and offer you any additional information such as feedback from previous tenants or any new information to help you find out about the area including transport links, local schools etc. If you are a landlord we can provide viewing feedback via our unique landlord ‘log in’ section of our website, giving you access 24/7 and constructive advice to help you let your property as quickly as possible. We can even offer you fantastic deals on utilities for our tenants and a specialist tax planning service for our landlords.
Sales: a relatively new offering from Acorn, although we have been selling properties for four years now and fast becoming a recognised specialist in this market sector also. Whether you are a landlord or investor who wants to purchase or divest or just want to sell your property or buy a new one, just talk to one of our specialist sales team, they will be glad to help you. We can provide a professional comparable report that looks at what has been marketed and what has been sold and at what prices to help you make the right decision. We will liaise with your solicitors to ensure a smooth transaction and help with the post agreement paperwork.
Administration: Our lettings administration department ensures all your paperwork is filled in correctly and liaise with our referencing partners on your behalf. We create your own personal tenancy agreement and ensure your standing orders are filled in correctly and send to your nominated bank.
Property Management: Our busy team coordinates and schedules all management issues for our managed property portfolio, ensuring all aspects of any job are looked after professionally and efficiently. As well as overseeing regular property visits, we also organise all of the required safety and licensing certification, as well as check in’s checkouts and handling any property maintenance. We have an out of hour’s number for any managed property emergencies. We handle the whole process from taking the initial call, to instructing contractors to quote, liaising with landlords where appropriate, through to the completion stage when the job is signed off.
Finance: Our finance department is responsible for collecting and if necessary, chasing of rents ensuring that our landlords receive their payments promptly. Itemised statements are sent monthly and assistance is given annually to help with tax return information. We are also responsible for looking after all the other aspects of finance and liaising with both landlords, tenants, vendors and buyers to help them whenever possible. We put our managed tenants’ deposits in the appropriate scheme and will offer help and advice to landlords handling their own deposits when requested.
Acorn Properties is one of the North East’s premier independent Sales and Letting Agents. We are passionate about property, our company and our clients and customers, we strive to be the best.
We’d love to hear from you! Why not visit our office and stop by for a chat. We are opposite the Marriot County Hotel in Old Elvet and would be pleased to see you. Or if you’d rather call us our contact telephone number is: 0191 212 6970