Alternative Property Services, Hornchurch

Alternative Property Services believes that marketing your property in the correct manner will give us the edge in a very competitive market place. That's why when you browse properties marketed by ourselves you will always find high quality photography to include internal photos to show your properties full potential.

We believe your property should reach the largest possible audience available and therefore we advertise on all major property internet portals as well as our own website alternativepropertyservices.co.uk

Alternative Property Services manages well over 500 properties and believes that to provide an excellent service Letting Agents need to invest in the latest technology. Therefore our office runs on CFP Software the market leader for the Lettings and Property Management industry.

We also believe that in a busy industry such as Lettings and Property Management that staffing levels need to be correct. We currently have 10 fully trained dedicated staff that between them have over 100 years experience in the Lettings Industry with five of them having been employed by Alternative Property Services for over 10 years.

One of the most worrying aspects in renting property, whether you have a single property or a large property portfolio, is that of rent collection and ensuring that the rent is paid and paid promptly.

Of course, obtaining the right tenant in the first place can ensure that this does not become a problem. However, even the tenants with the best references can fail to pay the rent through circumstances beyond their control such as redundancy, illness or relationship breakdown.  As a result, and to provide added security, we have introduced a unique Rent Guarantee & Legal Protection*, which is built into our management services.

Rent Guarantee* Should Be The Starting Point For Any Let.

Rent Guarantee* is designed to protect your investment, providing peace of mind, meaning once your property is 'let' you can rest assured knowing that you will receive your rent.

There are also additional added benefits which this Rent Guarantee Protection* provides, such as all of the Landlord's own legal costs incurred in evicting tenants, as a result of non-payment of rent. Of course this hardly ever happens but it is nice to know you are covered!

Because we are a registered with The Property Ombudsman for Lettings and therefore have to follow their strict Code of Practice.  This sets out the framework within which registered agents must operate and the standards of service they must provide for both tenants and landlords.  The Code is compulsory and is rigorously applied in our complaints handling.  The agent is required and has agreed to have Professional Indemnity insurance to ensure that any compensation awarded to you can be paid.  The agent is required and has agreed to have an in-house complaints system with written procedures; inform you how to refer any unresolved dispute to the Ombudsman and co-operate with any investigation by the Ombudsman.  The agent agrees to pay compensation, in full and final settlement of a complaint, if this is awarded by the Ombudsman and is accepted by you as the complainant.  This award must be paid promptly.  The maximum that the Ombudsman can award is £25,000.  In the rare case that an agent fails repeatedly to follow the rules of the scheme, the agent can be reprimanded, fined or expelled from the TPO.