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User Guide

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Welcome to Bagores Hayes..........................

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    Balgores Hayes are firmly placed as one of the areas leading independent Estate Agents with a network of offices throughout Essex. The Brentwood office is headed by partner and director Paul Hayes who along with a dynamic and experienced team specialise in all aspects of selling and letting property within the local area.

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    Headed by our Director Paul Hayes, who has been in the industry since the mid 90's. We are also members of The Property Ombudsmen Scheme for Estate Agents and the National Association of Estate Agents.

    Our experience within the local letting market means that we are in an ideal position to successfully take care of your renting and management needs. We have skilled, professional and reliable staff, who will ensure that you receive the highest quality service throughout our relationship together

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Landlord Information

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    Why use Balgores Hayes

    Balgores Hayes have established themselves as one of Brentwoods leading Letting specialists by always making sure our Clients are put first and that we constantly exceed their expectations.

    We rigorously vet all Tenants to ensure their suitability by credit scoring, work references, landlord references and proof of I.D so that you can rest assured that we have done everything possible to make sure your risk is minimised.

    However for absolute peace of mind that on the rare occasion that something does happen we offer rental warranty options to make sure you still receive your rent.

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    Management

    Balgores Hayes have always realised that the key to a successful letting and, therefore, satisfied clients is the management of the property after the Tenants have moved in.

    With this in mind we have invested heavily in state of the art technology allowing our clients to have access to an on line state of the art management system, constant updates should there be any repairs and a library of information relating to their Tenancy.

    We also know that whilst Technology is wonderful the most important thing to most of our clients is the quality of the staff and this is why we only recruit the right type of people who are dedicated to client satisfaction and most have recently completed their diploma in Residential Letting & Management.

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    What Do I Do Now
    That's the easy part. Just give us a call on 01277 210506 and speak to either Hanna or Michael our lettings team who will happily answer any further questions you may have or arrange to visit your property and provide you with a full valuation.
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Frequently Asked Questions

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    Who is responsible for payment of the Utilities?
    You will be responsible once you move into the property, this would include Water, Gas, Electricity, Council Tax, telephone and TV licence.

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    Who is responsible for repair/maintenance problems?

    The Landlord would normally be responsible for repairs to the property but you would be expected to carry out day to repairs, eg light bulbs, fuses etc, and should any damage be caused through negligence then this would be your responsibility to have repaired. A tenant should report repairs as soon as they become aware.

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    Will my privacy be respected?

    Yes. Your privacy is respected. It is normal for a Landlord or Agent to carry out inspections during the Term of the Tenancy however they should give you reasonable notice of this and it would not normally take place more often than quarterly. This area is normally covered in the tenancy agreement signed by you and the Landlord.

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    Does the Letting Agent I choose matter?

    Yes. To ensure you receive a professional service its best to choose an agent who is a member of ARLA(Association of Residential Letting Agents) or NAEA (National Association of Estate Agents). ARLA & NAEA members ensure that the transaction is handled properly. An ARLA or NAEA agent works to professional standards that work well for both landlord and tenant. For example, the tenant renting through an ARLA or NAEA agent can expect that the landlord will carry out safety checks e.g. gas, electrics, furniture etc. The correct tenancy agreement will be used, ensuring that responsibilities are clearly set down and privacy of the tenant is adequate. An ARLA or NAEA agent will also have proper procedures for reporting and dealing with repairs and furthermore provide a bonding scheme, which will protect your deposit (details available). You may be advised to check if the agent is part of The Property Ombudsman (part of the OFT)

    How do I know my deposit is protected?

    Your Agent/Landlord must provide you with details of the Scheme under which the Deposit is protected within 30 days of you paying the Deposit to the Agent. Making sure you use an ARLA or NAEA registered Agent.

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    How long do I have to rent for?

    Most Tenancy Agreements will be for a 12-month period but on some occasions it may be possible to insert a break clause allowing you to give two months notice after the first 4 months have elapsed.

    What happens if I want to leave early?

    If you need to leave the property before the end of your Tenancy or any valid break clause you will be responsible for paying the rent until a suitable replacement Tenant has been found and you will also be responsible for meeting any costs incurred by the Landlord in re-letting the property.

    What is the most common type of agreement used and can I add things that concern me?

    Almost all Tenancy Agreements used these days are Assured Shorthold Tenancies. This is normally a standard contract between landlord and tenant. If the Landlord agrees to certain conditions, i.e to provide furniture, allow decorating etc, an extra clause be added to the agreement to this effect. The landlord is not obliged to carry out promises so it is important that you requests are documented.

    Will I have any contact with the Landlord or will the Agent handle all matters?

    This will depend on the service that the Landlord instructs us to carry out for them. In the event of a Let Only service you will be provided with the Landlord's details when you move in and will have no further dealings with us. If we have been instructed as Rent Processing agents then you will have the Landlord's details for any issues relating to the property but all rent issues will be dealt with via us and finally if the Landlord instructs us to Manage the property then all dealings will be via us and you will have no dealings with your Landlord.

    What does the Letting Agent do?

    Our Client is the Landlord and therefore we are limited in any help we can offer a Tenant. As a professional Agent, however, we would help as much as possible and will not move you into a property unless we know it is safe for you to do so. When we act as Managing Agents we will try to be fair with all dealings between you and the Landlord and if we believe your point to be valid would certainly let the Landlord know.

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  • Introduction

    We are very proud of the team at Balgores Hayes & thought you might like to be able to put faces to the people you will deal with.

  • Team Member

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    Paul Hayes - Director

    Paul Hayes is the Director of Balgores Hayes and is committed to ensuring the company is run in a proactive and professional manner. Customer care is vitally important to our business with the emphasis of putting the customer first. We are happy to advise on all aspects of lettings from first time landlords to clients who have large portfolios of investment properties.

  • Team Member

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    Hanna Penny - Senior lettings consultant
    Hanna has established herself within the office as sernior letting consultant. She is committed to providing a personal service to our clients and whether she's valuing your property, showing potential tenants, negotiating a let or just keeping you informed of progress you can be sure to feel your are her only client.

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    Michael Hayes - senior letting consultant
    Michael has over six years experience and will ensure that as soon as you instruct us to market your property he will be on the phones making sure people are coming round to view. Michael is happy to offer you help, advice or any guidance throughout the complete process of letting your property.
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User Guide

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Our branch locations

Our Branch

Our Branch

Branch within the same Brand

Branches within our network

Our Office Address Services Contact
Brentwood Lettings
 		7 St. Thomas Road,
Brentwood,
CM14 4DB
Lettings
 Tel: 01277 210506  Local call rate
Network Offices Address Services Contact
Basildon
 		28 Southernhay,
Basildon,
SS14 1EL
Sales
 Buying: 01268 819049  Local call rate
Basildon Lettings
 		28 Southernhay,
Basildon,
SS14 1EL
Lettings
 Letting: 01268 819050  Local call rate
Brentwood
 		7 St. Thomas Road,
Brentwood,
CM14 4DB
Sales
 Buying: 01277 216800  Local call rate
Chelmsford
 		2 Tindal Square,
Chelmsford,
CM1 1EH
Lettings
Sales
 Buying: 01245 762069  Local call rate
Hornchurch
 		1 North Street,
Hornchurch,
RM11 1RL
Sales
 Buying: 01708 919032  Local call rate
Lettings: 01708 463003  Local call rate
Hornchurch Lettings
 		1 North Street,
Hornchurch,
RM11 1RL
Lettings
 Tel: 01708 470756  Local call rate
Romford
 		5-6 Station Chambers,
Victoria Road,
Romford,
RM1 2HU
Sales
 Buying: 01708 919033  Local call rate
Letting: 01708 755508  Local call rate
Lettings: 01708 755508  Local call rate
Romford Lettings
 		5-6 Station Chambers,
Victoria Road,
Romford,
RM1 2HS
Lettings
 Letting: 01708 919065  Local call rate
Upminister
 		63 Station Road,
Upminster,
RM14 2SU
Sales
 Tel: 01708 259539  Local call rate
Buying: 0843 103 5495  BT 4p/min
Upminster- Lettings
 		63 Station Road,
Upminster,
RM14 2SU
Lettings
 Letting: 01708 287193  Local call rate
User Guide

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Where we're active

Our Branch

Our Branch

Current Properties

Previously Marketed Properties

Note: Markers represent the centre of postcodes, not exact locations

Find us

7 St. Thomas Road,
Brentwood,
CM14 4DB

Telephone us

Tel: 01277 210506  Local call rate

Email us

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The lettings properties we are currently marketing

User Guide

Title

  • Introduction

    Testimonials

    It's often said that the very best way to advertise is by the recommendation of satisfied clients we have dealt with in the past. As a long established and service focused company Balgores Hayes are proud that so many of our current clients have taken the time to write down just how happy they are with the service they have received from us in the past.

Testimonials from Landlords

  • Landlord Testimonial

    Michael was very proffessional

    We chose Balgores Hayes for their marketing literature, advise given on market appraisal, professionalism, friendliness and expertise.

  • Landlord Testimonial

    Staff are friendly

    I would defiantly use Balgores Hayes in the future; they kept me informed on the progress, responded quickly to queries and have a very good telephone manner.

  • Landlord Testimonial

    Extremely efficient and enthusiastic
    We chose Balgores Hayes because of the friendly and attentiveness of staff on initial contact.

  • Landlord Testimonial

    Great telephone manner

    We found Hanna's work ethic and enthusiasm extremely impressive and would be happy to instruct Balgores Hayes again.

  • Landlord Testimonial

    excellent all round service
    excellent all round service
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User Guide

Properties we have marketed over the last 6 months

Disclaimer

The content on this Microsite has been uploaded by Balgores Hayes, Brentwood Lettings. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Balgores Hayes, Brentwood Lettings. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Balgores Hayes, Brentwood Lettings. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

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