Early this year we were on the point of finding a new letting agency so it was a like a breath of fresh air when Angela & her team came on the scene. This was at the time when our tenant finally gave up paying rent & we used the court order to evict them. The tenant had stopped paying rent about two years previously & we had to arrange for a court order. Unfortunately we accepted the offer from the tenant to repay the rent owed in instalments along with the monthly rent. Other letting agencies would not consider taking on our property while this court order was in place. We had pointed out to the Belvoir letting agent that the rent was overdue, and then communication was extremely difficult - telephone calls & emails were ignored. The last Inspection Report which said that the property was clean and tidy, which in retrospect could not have been possible, was the last insult. The regular telephone calls, emails, advice on finding a builder & general support gave us the confidence to stay with Belvoir Agency. The builder, Simon, worked wonders on restoring the property. He kept us up to date with each step all done through emails & pictures!The feedback between the agency & us when it came to deciding on conditions of accepting tenants was very helpful.