OUR LETTING PROCEDURE
You have found your ideal property, what next?
Viewings
Call or email us for further property information and to arrange a suitable time to view the property. We appreciate that you may have work and university commitments so we will try our best to accommodate you with our flexible viewing times.
All properties conform to the Repairing Standards, however in terms of level of furnishings and the type of décor, please remember when you view a rental property, you're generally agreeing to take it "as seen" - meaning that the landlord is under no obligation to change anything once the lease is signed. We recommend, therefore that you take your time viewing the property and ask any questions you may have before putting a deposit down on the property.
Holding Deposit
After carefully viewing the property and deciding that it is right for you, the next step is to pay the deposit to secure the property. Once the deposit is received in our office (cash or card only), we will take the property off the market and put a hold on advertising and viewings until the application process is completed. We are able to take a holding deposit over the phone by card payment so you can reserve the property literally minutes after your viewing, should you fall in love at first sight!
Application Process
We do not charge any fees to register with our agency. Only once you have found a suitable property and an application for tenancy is made, a credit and reference check fee is payable per adult looking to reside in the property and for any guarantor checks carried out.
In order to process your application we will require the following:
- Credit and reference check fee
- Completed and signed Tenancy Application Form
- Photographic identification e.g. passport or driving licence
- Proof of address e.g. recent bank statement or utility bill
- Reference from current/previous landlord
Once your application has been processed and credit checks and references have been approved, you can expect to sign your Lease Agreement within the following seven days.
Guarantor
In certain circumstances a Guarantor may be required (in the case of student tenancies, it is essential that a Guarantor is provided). Guarantor's will be required to undergo a credit and reference check and will be required to sign a Guarantee Agreement.
Deposit
A deposit of the equivalent of 1 month's rent will be taken and retained in a separate deposit account. This will be refunded at the end of the tenancy subject to terms and conditions of the lease agreement.
Lease Agreement
All tenants over the age of 18 will be named on the Lease Agreement and will need to be present in the office to sign the Lease Agreement. The agreement will be a Short Assured Tenancy Agreement, for a fixed term of no less than 6 months which sets out both Landlord and Tenants' responsibilities. Should you have any queries regarding your lease agreement, we are happy to assist you. You may also wish to seek your own independent advice before signing the Lease Agreement and we are happy for you to do so.
Two months before your Lease is due to expire; we will give you an option to request a renewal of your Lease for a period between 6 and 12 months as mutually agreed between landlord and tenant.
If you do not wish to continue the lease after the lease is due to expire. then two months notice in writing is required before the end of the lease date.
Insurance
The landlord is responsible for insuring the building. Tenants, however are responsible for arranging contents insurance for their personal possessions. Neither the landlord nor Castle Residential will accept any responsibility for loss or damage to your possessions whilst occupying the property.
Should you not already have an existing policy, we will be happy to provide you with a quote.
Completion
Once all of the paperwork, guarantees and cleared funds (full deposit, credit and reference checks & rent in advance) are in place, you will be issued with a copy of the Lease and relevant documentation and a set of keys to your new home.