Castledene is the 2014 Letting Agency of Year. Castledene is a friendly and professional company based in Peterlee and offering an all around service of lettings, sourcing, property management and construction all under one roof. Our staff pride themselves on our award winning excellent customer relationships and our record of success has been built on a single minded desire to provide a top class personal service to all of our clients delivered by our motivated and experienced staff. We are members of both the National approved lettings scheme (NALS ) and the property ombudsman and hope to hear from you regarding any property needs that you may have.
Castledene Property Management is an award winning letting agent that manages 1500 properties over 6 branches throughout the North East. You can rest assured that professionalism comes as standard. We also pride ourselves on Exceptional Customer Service and employee development, as without one you canít have the other.
We have 5 company values, Customer service excellence, integrity, passion, accountability and consistence and with that in mind everything we do is reflected in these values, we pride ourselves on being held to the highest of standards each and every time. Does your letting agent have any values?
Training and Development
You wouldnít trust your most valuable asset with an untrained person would you? Well we wouldnít and thatís why EVERY employee at Castledene is trained to ARLA standards. Training and development of staff is of the upmost importance when looking after property as it can be a legal minefield. Always ask your letting agent what training they provide their employees?
People can only rent your property if they know itís available and that is why marketing is key to letting your property. We advertise on EVERY major property portal, with enhanced listings, and this ensures that we have the advantage over other agents. 90% of tenants search on the internet when they want a property and thatís why we invest so much time and money into our internet marketing with our SEO and bespoke website. We also have striking ďTo LetĒ boards and high street presence with gives us maximum exposure to potential tenants. Castledene is one of the North East's most recognisable brands attracting hundreds of tenants every month. Does your current agent invest in this level of internet marketing or do they rely on cheaper and less effective forms of advertising?
We complete dozens of valuations every month giving us intimate knowledge of property prices in your area. It takes skill and expertise as well as good local knowledge to deliver an accurate valuation and with our experience you can rest assured Castledene can provide this.
We offer a comprehensive range of services suited to the varying needs of landlords which can be discussed during your rental valuation. Each of our clients benefit from the wealth of expertise within Castledene.
Systemised approach to management
We are a procedural driven company and have robust and impressive policies that all are staff are trained to follow. This ensures you get the same consistent high quality service each and every time, we are however flexible to adapt to any situation should it arise. Does your letting agent have systems or is it just winging it?
As part of the Castledene Group we have won many awards over the years, North East letting agent of the year 2010 at the landlord and letting awards, Newcomer of the year award at the NE business awards and most recently winning silver in the best medium northern agent of the year at the Sunday times awards show in London. We are particularly proud of this prestigious award which was presented by Sir Mathew Pinsent. Itís fantastic that our commitment to providing the best service to all of our customers has been acknowledged with this award of which we are very proud!
Protection of client funds
In this day and age this should be standard practice for all agents but unfortunately this is not the case. Many agents do not even have a separate account for client funds. We not only have client accounts but we have fidelity insurance which mean complete protection for all your funds, giving you complete piece of mind that no matter what circumstance may arise your money is safe and secure. Does your letting agent provide you with this same level of security?
Network across the North East
As we are part of the Castledene Group, we have access to experts in various fields of property such as LHA, HMO, block management and commercial, couple this with the geographical spread of our other branches and we truly can cover all the North East and any type of property. This makes us unique in that many say they can cover the North east but we most certainly can and do it effectively.