College & County ltd, Oxford

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User Guide

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The Oxford letting agents you can trust.

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College and County are there for you.

Whether you are a landlord looking to let your property, or you're looking for a house to make a home, College and County can help.

Offering lettings with an ethical twist, we aim to make the lettings process an enjoyable experience for both the landlord and the tenant.

With over 15 years' experience and over 350 clients, we know our fresh and honest approach to lettings will make the experience enjoyable for you.

For your peace of mind, we are members of ARLA, NFOPP and The Property Ombudsman Scheme.

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User Guide

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High quality, professional letting

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When it comes to renting out your property, you want a letting agent who listens and understands what you want from the relationship.

Every one of the landlords of our 500+ rental properties are different and so are we!

We are driven by your needs and we pride ourselves on our ability to fulfill them.
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Property Management

Our management team can take care of as little or as much as you wish once your new tenant moves in.

We offer a bespoke service to all of our clients, tailoring the process to your exact needs. Whatever you require - from commissioning an inventory at the front end of the tenancy, through to quarterly inspections to handling all maintenance reports from tenants.

Our ethical approach to letting keeps you fully informed every step of the way. With our network of trusted local contractors, there's no need to ever get your hands dirty either. Cost efficient and reliable - no job is too large or too small!
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Lettings

Our Lettings team can take care of as little or as much as you wish once your new tenant moves in.

All you need to do is contact us and we'll do the rest, including finding the perfect balance between quality of tenants and rental return. It's up to you how much involvement you have from there on: you can be involved with your property and tenant liaison as much as you like, or just leave it to us.

If you're a new landlord you can speak to us about the process, your concerns and goals, or if you're experienced and happy to do so, you can just leave us to take care of your property while the rental income flows in each month. Plus, you can choose a bespoke service - we won't shoehorn you into any 'one size fits all' agreement.
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Investment

Oxford is consistently identified as offering fantastic opportunities for buy-to-let investors, most recently in a recent HSBC industry report. But if you're not familiar with the area and its neighbourhoods, finding the perfect postcode for your investment can be a challenge. That's where we can help.

We offer free, impartial advice and guidance for landlords seeking property investment opportunities in Oxford.

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You can see the properties we're currently marketing for rent by clicking the button below:

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User Guide

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Making your house a home

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A high percentage of our tenants renew their contracts with us again and again - so we must be doing something right!

Here's what you can expect when you rent your house or flat with College and County.
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Moving in

Your rental property will be cleaned the day before you take up occupation and a representative of College and County will meet you at the property on the first day of the tenancy to show you how everything works then hand over the keys to you.

Maintenance reports are responded to quickly and someone will visit your home (with a week's notice) at least three times a year to ensure all is well and you're happy.
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Moving out

At least a month before your tenancy ends, you will receive a final inspection report, detailing what needs to be done on vacation to ensure maximum deposit return. We returned over 83% of all deposit monies held last year thanks to this unique report.

Checkout appointments are always carried out by an independent inventory clerk and all deposit monies are registered with the Dispute Service.

Check out our available properties

You can see the properties we're currently marketing for rent by clicking the button below:

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User Guide

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The College and County Team

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Meet the College and County Team members

Find out about our team below, or even better, why not pop into our offices in St Clements, central Oxford, and you can meet them face to face? We're expert property advisors and we know Oxford and property lettings inside out. We're always here for you, whether you're a landlord or a tenant and we'll quickly be able to answer any questions you may have, or provide support as you search for, or rent out your Oxford property.

Team Member

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Sara Backlund - Property Manager

Being Scandinavian and living in different cities around the world, I am now pleased to call England, and particularly Oxford, my home.

I joined College and County last summer as a Trainee Property Manager and immediately I loved the fast paced environment and the warm and welcoming team. Today, my role is a Property Manager and each day has new challenges to offer. As I am a fairly new resident to the city, I find that working locally is fun as well as beneficial as I am quickly discovering different areas of the city.

I am excited to see what the future here has to offer!
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Karen Bedford - Thame Property Manager

Having worked in the lettings field for the last 10 years I have a passion for property management and day to day problem solving. I will always go above and beyond making the lettings experience as smooth as possible.

I love meeting new people and the diversity my role offers.
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Penny Berrington - Office Manager/HR

Born and raised in South Africa I decided to broaden my horizons and moved to the UK in 2008, I have now settled in Oxfordshire and have two beautiful little girls.

I have been part of the College and County family since 2010 and have gained a wide variety of experience working in the lettings team and moving over to Office Manager/HR. I am so pleased to be working for a company that values being ethical and is always working towards this.
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Stephanie Coll - Lettings Negotiator

After graduating from Goldsmiths University and having gained a degree in Drama and English, post London, my life has gone off on a tangent. I decided to return to my hometown of Oxford and I have just celebrated my year and a half anniversary with College and County. The culture here is as fresh as it is thriving and over the past year I have come to realise what College and County have as a team is rare and unique; to find a wonderful group of hardworking people who are truly willing to do what is right is not easy to come by.

I am currently in the process of transitioning into social media and marketing guru for College and County and I am excited to put my creativity and organisation to great use.
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Mark Crampton-Smith - Director

Tea boy and occasional odd job person ... Trouble shooter and media star; I have been with College and County since the beginning and have been fortunate enough to surround myself with a strong staff team.

I am ambitious and hope to be part of a business that continues to grow at 20% per annum whilst maintaining and improving services to clients and tenants alike. Through our adherence to ethical letting, we have been able to attract some excellent landlords who continue to invest in their portfolio to keep improving the standard of property available to let.

I enjoy game fishing and working my dog. I am hoping to be able to do rather more of both in the next few years!
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Tina Doyle - Director at Core Renovations

Having spent the last 11 years with the team at College and County, I am thrilled to be offered the fantastic opportunity to establish a new company focusing solely on Project Management for residential property homeowners and landlords.

Core Renovations will provide you a full service to refurbish and renovate your property. From conception to fruition, we work with clients to establish their property needs and ensure that these are matched to the final results. We fully understand that many homeowners and landlords do not have the time or resources to handle and manage projects, furthermore, in the rental market in particular, voids have to be kept as short as possible.

After nearly 20 years working in an industry that I love, I have been able to establish a great network of skilled and qualified professionals to work with.The chance to establish and create my own business based on the foundation of the ethos and culture of College and County is an exciting and thrilling prospect. I very much enjoy the pivotal role of Project Manager between the client and contractors. My ultimate aim is to ensure the end result is the highest quality finish achieved within budget.....and on time, to the satisfaction of all parties involved.
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Emma Ferguson - Accounts Assistant

After working in Business Travel for many years, I decided to have a complete career change so decided to fly high with College and County in the Accounts department. I have been here just over a year and every day I am learning more and more about the lettings industry which I really enjoy. The role is very different and varied and I enjoy every aspect of the job.

I have a 6 year old son who keeps me busy (if only I could play football). As a family we follow Liverpool football club.
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David Gilson - Lettings Director

In 2007 I was studying a RICS degree at Oxford Brookes University specialising in sustainable development and became a College and County tenant. I have always had a real interest in properties and in particular, property investment. Right from the start I could see what a great culture and ethos Mark had created with College and County and in late 2007, I started my journey with C&C and became a viewing agent working part time around my studies. Some 10+ years on I am now Lettings Director and have been proud to see the company grow from strength to strength.

My goal every day is to ensure that whilst we stay at the cutting edge of the market with new technologies and grow as an agency and team the same care and personal approach that Mark gave when I started is always taken with every Landlord and Tenant to ensure what makes College and County great always remains.
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Nicola Halfpenny - Area Lettings Manager

have recently joined College and County as Area Lettings Manager for both the Oxford office and Buckingham office, namely Open Doors. With over 10 years' experience in the lettings industry, I am looking forward to continuing building successful relationships with all our landlords and being a part of a professional and highly respected agency. I am a committed team player and take pride in providing the best quality service to all our clients, their properties and our tenants.

In my spare time I enjoy horse riding, with my horse May and attending competitions.
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Samantha Higgins - Thame Lettings Negotiator

I'm a Local girl, born and bred around the Thame area and love living within a stone's throw of the historic market town. I am fairly new to the industry, working for a year and a half covering both Sales and lettings for a company based in Thame, having previously work in the education sector for 8 and a half years.

I love meeting new people and find this is a great role for me being customer facing and I pride myself on my customer service. I am really looking forward to working for College and County where I can focus solely on Lettings and being able to expand my knowledge in this field and drawing on my new colleagues vast experience.
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Victoria Hopcroft - Trainee Property Manager

The beginning of my career started out within the fashion industry, it took me to various cities and countries around the world, London, New York and Italy. Yet Oxford is where I call home. Born and bred in rural countryside, there's no place quite like home and it was time to come back to the city I loved.College & County immediately stood out to me as an exciting and challenging opportunity. I'm excited to have started my career as a Trainee Property Manager for a leading Oxfordshire letting agency and fortunate to have joined such a friendly and driven team.I look forward to progressing my career with College & County and learning more about the property industry.

The beginning of my career started out within the fashion industry, it took me to various cities and countries around the world, London, New York and Italy. Yet Oxford is where I call home. Born and bred in rural countryside, there's no place quite like home and it was time to come back to the city I loved.College & County immediately stood out to me as an exciting and challenging opportunity.

I'm excited to have started my career as a Trainee Property Manager for a leading Oxfordshire letting agency and fortunate to have joined such a friendly and driven team.I look forward to progressing my career with College & County and learning more about the property industry.
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Ellen Horsley - Thame Property Manager

I have recently joined College and County with three years' experience as a Property Manager and one year in Property Sales within Thame and the surrounding area. Throughout my career within the property market I have looked for new challenges to expand my experience, while building and maintaining strong working relationships with landlords, tenants and contractors.

I am very excited at this opportunity to work for such a well-regarded and award winning team. I look forward to being able to expand and develop my property knowledge further as part of such a successful firm.
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Lara

After 6 years of gaining a wealth of experience working in property management in London, where I work on a mixed portfolio of family homes in Chelsea to one bed flats in Finsbury Park and managing refurbishments projects, I decided to come home to Oxford 3 years ago.

I joined College and County at the beginning of 2018 and having very much enjoyed becoming part of such a fantastic team!
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Chris Mackey - Senior Property Manager

Currently living in Buckinghamshire, I have been in the property industry for over 8 years. Initially I fell into the industry when I returned from 2 years of travelling but soon found it to be an industry that was fast paced, ever changing and challenging; all of which suited me perfectly and matched my personal life. I aim to bring a high level of customer service and knowledge of the industry to all of the customers that I come into contact with.

The team at College and County are all well versed, experts on the market in Oxford which is so unique to any other markets in the country that we are able to provide such a good opportunity to our landlords and tenants alike.

My spare time is spent juggling family life with my wife and 2 young girls and playing football as much as I can and supporting my beloved Crystal Palace.
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Danielle Morton - Lettings Negotiator

I started my career in property by helping out with viewings during a busy period at a student letting agency. I found I really enjoyed the role and was asked to stay on full time.

From there, I went to a large and very corporate company which taught me the skills and knowledge of the property sector that I needed.

I then went on to do administration and property management within a smaller independently run company. My experience with this side of the sector showed me what happens after moving in, the tenancy itself and the end - a lot more work than one would think! I have now switched back to the lettings side and really enjoy College and County.

Working with a company who is so passionate about providing the best service to landlords as well as tenants was a real eye opener and I'm glad that such companies exist. It is a pleasure to go to work and genuinely enjoy my day and helping people find the right homes for their families/friends.
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Rachel Nichols - Lettings Negotiator

Having previously worked as a Theatrical Agent I changed careers a couple of years ago and have gained experience in lettings both in London and Oxford. I joined College and County in September 2018 and am lucky to have found an agency with such a positive and ethical culture.

I enjoy the fast pace of lettings and am looking forward to meeting new clients, as well as getting to know College and County's current clients.
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Adele Patrick - Accounts Assistant

Oxford born and bred, to date, my best childhood memory is admiring the view of Oxford Spires from my back garden; still the best view of Oxford today.

I have been with College and County for nearly three years, in which time I have seen the team grow immensely, including the Accounts Department. What is nice is the fact we all are passionate and

believe in the same ethical culture of College and County.

Personally, I possess the same values as those of College and County which enabled me to fit in perfectly from the beginning and it's a pleasure to be able to illustrate these within the work place and the industry, for which I have worked in for over 20 years.

My Son will be finishing school next year and I hope he achieves the best out of life, as his Mother would like to pack away the calculator in a few years' time!
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Monika Pawlik - Property Manager Administrator

I am originally from Poland and have been living in Oxford for 7 years already and I cannot imagine myself in any other city in England. Oxford has a soul which I absolutely love. I am inexperienced in this environment and that for me is a big challenge.

My position at College and County involves mostly administration, but even doing that every day I am learning a lot of new things and my knowledge about the industry is quickly growing. I am really pleased to be at College and County because all the people who work here have a lot of knowledge about the property industry and I can see how much they want to improve every single day.
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Jane Robinson - Finance Manager

I have been with College and County for over 10 years now and it has gone from strength to strength. I have loved being part of that ongoing growth. I am a true Oxford "girl" with over 20 years' experience in accounts and I love numbers and have had the same calculator for 20 years now. I am very much looking forward to the next 10 years with College and County!
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Verity Smith - Property Manager

Born and bred Oxfordshire girl, I have almost two years' experience in the Property Management sector within Oxfordshire, after graduating from the University of Southampton.

I have been lucky enough to have previously worked with College and County in the Property Management team, creating strong relationships with clients and customers, and assisting in some of the larger refurbishment works. However, the world was calling, and I have been backpacking across South East Asia and Oceania for a year. I had the most incredible time, but home is Oxford, and I was missing Mark and the College and County family too much.

I am extremely excited to be re-joining the team and getting stuck back into something which I love to do.
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Lewis Stacey - Lettings Negotiator

I have been working in Lettings for just over a year, I started out in a large corporate company which taught me all I needed to know about the industry. I decided to come to College and County after hearing about their approach to lettings and through the good quality service they provide. I am now part of a happy and bubbly team who dedicate their time to making the moving process as easy as possible for every individual.

In my spare time I play rugby for Abingdon and try and maintain a very active lifestyle.
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Maja Szczotka - Property Manager

I am originally from Poland but have been living in Oxford for over 5 years and I find myself fascinated by the Property Market. I like jobs where I can socialise and meet new people and I have found that working in the Property Industry is very challenging but also exciting.

Joining the team at College and County was an amazing opportunity and I'm lucky to work for a leading residential letting agency in Oxford. I'm proud to be a part of such a fantastic award winning team. I believe the road to success is trying; never give up pursuing your goals.
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Cristina Trevino - Compliance Officer

Originally from Madrid, I arrived in Oxford in October 2015 and I am extremely happy to be living and working here in this amazing city. After completing my degree as a Civil Engineer, I began working in a civil construction company in Spain for 3 years.

I learned how to organise works and handle budgets. I began working with College and County in June 2016, and I'm grateful to be working with such an amazing Team. Some of my roles include Online Buying (which I love) and organising compliance and ensuring it is kept up-to-date. I'm ready to learn the new Legislation and be the master of all things HMO.
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Catherine Witt - Thame Senior Lettings Negotiator

Based in College and County's Thame branch, I am employed as a Senior Lettings Negotiator. I am ARLA qualified and have worked in the industry for over 12 years. I have extensive knowledge and experience of the lettings market across the area. I pride myself on delivering an honest and friendly service, building strong working relationships and ensuring the best return on investments for our Landlords.

When not working I like to spend time with my other half, our young daughter and two very naughty cats!

User Guide

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Don't just take our word for it.

Introduction

Read what our clients have to say about us

Testimonials from Landlords

Landlord Testimonial

Results speak louder than anything else.

Mark Crampton Smith owns and runs College and County with a very keen eye. I have been a landlord for 15 years and in Oxford for 5 years. I struggled to let my two houses this year and with all this deposit and HMO legislation i decided to give them a go as i had heard they had just won an award. They have found me two great sets of tenants and very happy with my experience. My other local agent had taken 5months to get NO tenants. Results speak louder than anything else.
Landlord Testimonial

Allow me to let my property with minimal hassle

A great service. They removed a lot of the hassle that is associated with property management, allowing me to let my property with minimal hassle. They have a proactive a efficient approach that ensured the smooth running of the property. Having had a bad experience with a letting agent before, I was wary of property letting however my faith has now been restored. I would thoroughly recommend.

Testimonials from Tenants

Tenant Testimonial

Within half an hour our boiler had been fixed.

Last night our boiler broke down. The office was shut but I phoned on the off chance someone would pick up. Luckily College and County have an out of hours service for any issues that arise. Within half an hour our boiler had been fixed and the heating was back on. Considering it was -5 outside we were very appreciative of the speed and efficiency from Lily and the team.
Tenant Testimonial

I especially appreciated the clear explanation

As a tenant, I've been really impressed with College and County: my husband and I just moved into a new property and the service has been professional and quick. I especially appreciated the clear explanation of costs and process (this is often where other agencies go so wrong). They've been friendly and fair - essential skills for a housing agency - and there's been answers for every question I sent through. So far, so great! I'm really happy we've switched into a property with C&C. UPDATE: Feb 8, 2013. It's been one year since moving into our property. First, I must say, I love my new home. Things have been really smooth since we moved in. A few issues with our heating/gas were fixed with speed and the service was of high quality. There were a few minor issues where engineers were sent to the house without previous notice, but all-in-all, I'm still quite happy with C&C and the support they've provided.
Tenant Testimonial

Really recommend this agency!

Hello all, I've been with College and County for the last 2 years and the professionalism & flexibility are their greatest strengths. Every time we had a query, they have replied and take action in less than 24 hrs! no doubts that I will renewal contract with them for next year - really recommend this agency! Thanks
Tenant Testimonial

Great attitude from everybody I've ever dealt with

Great attitude from everybody I've ever dealt with at College and County. It is no wonder they continue to win so many great awards. Proper customer service where the focus is on fairness on all sides. Love it.
Tenant Testimonial

Your Facebook maintenance reporting is Great!

Your Facebook maintenance reporting is Great! They have always been really good at sorting out problems we have had in our house over the past two years. A few months ago we opted to use Facebook to report our maintenance and we have all been so impressed! They get back to us almost instantly and its so much easier than using email as we can all get updates to our phones. Very impressed leaps and bounds better than my agent in first year.
Tenant Testimonial

I would say...trust this agency!

I have been using this agency twice, I think they offer excellent houses and they are always very fast in coming around to sort out something broken. I can't believe what people say below, members of staff have always been so kind to us! I would say...trust this agency!
Tenant Testimonial

Keep up the good work!

In the lettings business, community relations are an important factor, and College and County get high ratings on this - their signboards are removed pretty much as soon as the let has been agreed, unlike other agents who regularly leave LET boards up way beyond the two week authorised limit, and properties always look well kept from the outside, without rubbish being allowed to build up in front gardens etc. Keep up the good work! Headington Signwatch
Tenant Testimonial

Friendly and helpful approach

Having spent three years living in a College and County property I can honestly say that I am somewhat sad to have left. Many happy memories from my time there will be with me for the rest of my life. Perhaps the most important quality Displayed by College and County that has helped me and my family leave with such a positive experience in mind is their friendly and helpful approach to doing business with you, the tenant. Their personal approach to the tenant-agency relationship makes them a joy to interact with and I would not hesitate in recommending them as an agent for anyone looking to rent a property in the Oxford area, I would certainly go back to them should a move back to Oxford be on the cards for us. They operate in a professional yet friendly manner and having rented from a few agents in the Oxford area previously I can certainly say that College and County stand out above the rest. Keep doing what you are doing and best wishes to all at College and County!

Disclaimer

The content on this Microsite has been uploaded by College & County ltd, Oxford. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to College & County ltd, Oxford. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by College & County ltd, Oxford. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

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