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Thoroughly good property agents
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    Helping people move forward in their lives...
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    Whether you are an experienced landlord, a new buy to let investor or indeed a tenant; here at Complete we aim to make the lettings process as smooth as possible for you and help you move forward with the next step in your life. Whether that be adding to your portfolio, purchasing a buy to let as a pension fund, putting your first foot on the property ladder or looking for that stop gap between purchases, Complete will strive to provide you with the most thorough and complete service.
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Why Complete?
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    No hidden extras

    As a long-time landlord ourselves, we know how agents can promise low fees, deliver little and pile on the extras later.

    Yet with us, Complete really does mean complete with no hidden extras.

    We won't charge more, for example, simply for getting your existing tenants to renew for another year. Nor do we even charge any mark-up on our contractors' fees.

    We also take seriously the job of finding not just the first tenants to come along, but the best ones available at the time.

    Our approach must work, because we are proud to say that no landlord has ever left us to use another agent.

    Many of our landlord-clients have one property, others have scores. Whichever you are or anywhere in between, we trust you'll find the Complete service lives up to its name.

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ALL YOU NEED TO KNOW ABOUT APPLYING:
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    THE APPLICATION PROCESS

    Here's our 10-step application process. It might seem a bit daunting but remember, we're here to help good people rent good properties
    the application process

    1. You tell Complete's lettings team that you're interested in applying to rent a property.
    2. They send you an email confirming what to expect and the bank details to which you should pay your administration fee (see below for these fees).
    3. You receive an application form by email from our referencing company, HomeLet. You fill this in as soon as possible and return it to us.
    4. You pay the administration charge. Once we have received your fee and application forms, we confirm receipt and inform the landlord of your details.
    5. We submit your application to Homelet. They contact your employers, current landlord (if any) and carry out credit and bank account check.
    6. If the landlord accepts your application we discuss with both parties a potential move-in date, and confirm this in principle.
    7. You bring to our office us the ID documents for each applicant over 18. This should ideally be a passport and originals only (not photocopies).
    8. We carry out Right-to-Rent checks, as required by law.
    9. If you pass Homelet's referencing checks we will confirm this to you. (If you have not passed, we will talk to you about the options eg a guarantor or paying your rent in advance).
    10. We contact you to tell you how to pay your rent and deposit, and book your sign up appointment for your move-in day.


    PAYMENTS DUE WHEN YOU APPLY FOR A TENANCY


    administration charge

    £300 inc VAT, based on two people sharing but dependent on property size inc VAT. This is to cover the costs of checking your references and also prevents us showing other applicants the property.Please remember that the landlord may be advertising the property elsewhere, and if he/she find their own tenants after you have paid your admin fee, we'll refund it in full.

    Sorry, but we're not able to refund your admin fee if:

    • you change your mind about renting the property, or
    • if you fail the referencing checks, and choose not to take other options (eg paying your rent up-front or asking for a guarantor).


    PAYMENTS DUE BEFORE YOU MOVE IN


    Please do this via bank transfer. If you don't have online banking you can visit or call your bank and ask them to do this for you.

    All payments due must have cleared into our bank account before we can release keys to the property to you.

    moving fee

    £100 to cover inventory and tenancy renewals.

    security deposit

    Usually one month's rent + £100. If pets or smokers will live there, the landlord can ask for up to two month's rent as a deposit.

    Guarantor fee

    £50 single charge

    first month's rent

    This amount will have been confirmed to you beforehand.

    Move-in day has arrived - woohoo! Please come into our lettings centre in Newton Abbot on move-in day, so you can sign your tenancy agreement. Please take as much time as you like to read the tenancy agreement and to satisfy yourself about signing it.

    We hope this has covered any question you might have, but please feel free to give your local office a call if you'd like to know any more.
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  • Team Member

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    Emma Foreman - Lettings Manager
    Emma has been working in the lettings industry for a number of years, four of which have been at Complete. In this time Emma has built up strong relationships with both her landlords and tenants which has ensured that not a single managed unit has been lost from the business. Emma is known for her friendly but honest nature and in her spare time is an avid rugby fan and keen horse rider.
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    Sonya Cross- Property Manager
    Sonya has a wealth of property knowledge in the local areas and has owned her own property management business. Sonya is known for her meticulous and thorough manner when dealing with property maintenance issues ensuring, that they are resolved quickly and effectively. She has quickly developed firm relationships with a range of local contractors to aid her in this.
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    Danielle Hurt- Lettings Negotiator
    Danielle is a hardworking, committed and vital member of the lettings team who enjoys nothing more than letting one of our landlord's houses to quality tenants. Danielle is well known for personal approach ensuring that all prospective new tenants are matched to their perfect new home and the moving process goes smoothly.
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    Tara Carter- Accounts Manager
    Tara has been working within the industry for a number of years in the local area and has also managed a successful lettings department in Torquay. Tara is a vital part of the lettings back office team and has many long standing relationships with our landlords.
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    Susie Peters- Lettings Co-ordinator
    Susie has been in the industry for several years and has local property knowledge which is second to none. Susie prides herself on her attention to detail when carrying out inventories and check outs for landlords which ensures that both landlords and tenants are protected. Susie works part time and enjoys spending time in her 'arts and crafts' room on her days off.
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    Georgette Franks - Lettings Negotiator
    Georgette is an integral part of the team, as Saturday is one of the busiest days in the office for viewing. Georgi has experience as a negotiator in one of London's most well-known Estate Agents and has transferred her skills over to her role in her local area.
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