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User Guide

Title

  • paragraph

    At David James we offer a variety of services across both Lettings and Property Management. David James have been an established name in the Nottingham property market for 32 years and we are regarded as one of the leading independent letting and property management agents in Nottingham.

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    For Landlords we are there for every step of the Lettings process- from our initial free market appraisal to signing the tenancy agreement and handing over the keys. Our lettings team will work with you to find your ideal tenant, carrying out accompanied viewings and providing comprehensive referencing.

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    We have a dedicated Property Management team who will ensure the tenancy runs smoothly. We collect the rent on your behalf, inspect your property on a regular basis providing you with photographic reports and ensure your house remains compliant with current legislation. We also include Rent Guarantee as standard in both of our management packages, meaning you can rest assured that your rent payments are protected. For more information see the Landlord section!

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    If you're a Tenant looking for your new home we offer a transparent application and letting service. Our Lettings team will ensure that whatever your circumstances, we will do our best to help you find your perfect home. We offer weekend viewings, meaning you can view properties at a time that is convenient to you. For more information see the Tenant section!

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User Guide

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Landlords: Letting your Property

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    At David James we pride ourselves on offering a Full Management package that is unrivalled. Not only do we offer the wide of services that other agents provide, we also include several important features at no additional cost that other local agents charge extra fees for. By taking advantage of our Full Management package you can benefit from:


    • Rent Guarantee - have peace of mind knowing your financial interests are protected by our rent guarantee that covers loss of rental income and legal costs in the event you Tenant is unable to pay the rent. This insurance is INCLUDED for the first year of every tenancy.

    • 24/7 Maintenance Line - no matter the time of day your Tenants can contact us to report any work required, meaning that we can arrange for your property to be returned back to full working order.

    • Detailed inventory and schedule of condition with photographic evidence - we ensure the exact condition of your property is documented at the outset of every tenancy with a detailed inventory with photographic evidence of every part of the property and its contents.

    • Daily Rent Runs - unlike many of our competitors we process and pay our landlords their rent every working day, so you will receive your rent when we do.

    • Three Month Inspections - we know that making sure your property is in a good condition is a priority, so we will provide you with a photographic report after each visit so you know it is being looked after.

    • Dedicated Management Team - we have a team of staff ready to deal with any queries you or your Tenants have. We are always happy to help, no matter what the query is.

    As well as our Full Management service we also offer a Part-Managed and Find a Tenant services, so you can be sure we have a package that suits your particular needs!

    If you have any other questions or want to arrange an appraisal of your property, please contact a member of our team!

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User Guide

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Tenants: Renting a Property

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    We have a range of properties to let throughout Nottingham. Please view our property search facility for an idea of what we have available. Please be aware that our stock changes daily and you should contact us to register your requirements and for current availability.

    What is the application procedure?

    Once your application has been successful and a physical viewing of the property has taken place, we will ask you to pay a holding deposit equivalent to one week's rent whilst we undertake referencing. References will be requested from your employer and current landlord (if you are currently in rented accommodation) and we will instruct credit and electoral roll checks.

    You may be asked to provide a guarantor if you either are unable to prove your income, earn insufficient income to cover adequately cover the rental obligation, have a poor credit history or are between work positions. The purpose of the guarantor is to honour your rental obligations if you are not in a position to.

    Processing the application, including carrying out the referencing procedure, normally takes about 3 - 5 working days.

    If you are successful in obtaining the property

    Please note to begin a tenancy we require one month's rent in advance and the full deposit (which is equivalent to five week's rent). You will have already paid a holding deposit of one week's rent when applying for the property and this holding deposit will in turn go towards your tenancy deposit (leaving you needing to pay us four week's deposit in cleared funds). 

    We will confirm a date the tenancy is to begin and usually send paperwork for digital signature a well as asking you for the remainder of your deposit and rent in advance. We will also make an appointment to meet you to hand over keys and all other relevant paperwork.

    Your deposit

    If the property you are renting is Managed or Part-Managed by David James your deposit will be held by us through our tenancy deposit scheme which is administered by The Dispute Service (TDS). Once your tenancy has commenced we will write to you issuing you with a certificate confirming your deposit registration.

    Moving day

    On your moving day, you may be provided with an inventory which we will ask you to sign at our office. From the date of signature you will have 72 hours in which to cross reference this inventory and let us know of any discrepancies or changes that you believe need to be made. Should we not hear from you within the 72-hour period, the signed copy of the inventory held at our office will become binding.

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User Guide

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Meet The Team

  • Introduction

    Putting the faces to the names of the excellent David James lettings and property management team.

  • Team Member

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    Email
    James Roys MA MNAEA MARLA
    Managing Director
     Tel: 0115 962 4213
    Mob:     07875 304 414
    Email:     james@david-james.com

  • Team Member

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    Email
    Rebecca Roys BA (Hons) ACA
    Director
    Tel:     0115 962 4213
    Email: rebecca@david-james.com

  • Team Member

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    Email
    Steven J Allen
    Head of Lettings Office
    Tel: 0115 960 1271
    Mob: 07794 913 773
    Email: steven@david-james.com

  • Team Member

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    Email
    Victoria Harding
    Residential Lettings Valuer
    Tel: 0115 962 4213 
    Email: victoria@david-james.com

  • Team Member

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    Email
    Nicole Pritchard
    Residential Lettings Property Manager
    Tel: 0115 962 4213
    Email: nicole@david-james.com

  • Team Member

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    Email
    Grace Walker
    Senior  Residential Lettings Co-Ordinator
    Tel:     0115 962 4213
    Email:     grace@david-james.com

  • Team Member

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    Email
    Claire Roberts
    Inventory/Inspection Clerk
    Tel: 0115 962 4213 
    Email: clairer@david-james.com

  • Team Member

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    Email
    Nigel Griffiths
    Inspection Clerk
    Tel: 0115 962 4213 
    Email: nigel@david-james.com
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    User Guide

    Title

    Testimonials

    • Introduction

      See what our customers have to say about us!

      If you're happy with a service we've provided please let us know!

    Testimonials from Landlords

    • Landlord Testimonial

      approachable, knowledgeable extremely professional
      I cannot thank David James Estate Agents enough for the kind and efficient way in which they arranged our new rental home. From the first viewing, until we received the keys everything ran smoothly and exactly as we wanted.In particular we would like to thank Grace Walker for everything she did for us. She is approachable, knowledgeable and extremely professional. We cannot recommend her enough. The house is wonderful and the whole experience has been stress free. Other letting agents could learn a great deal from David James and staff. Thank you

      Dawn Pritchard (18th August 2021)

    • Landlord Testimonial

      friendly and professional
      Having moved overseas to work, I put my flat in the care of David James when renting it out. They have been diligent and efficient in managing it, promptly dealing with any problems that arose and communicating with me, as well as making regular inspections and dealing with tenants, organising minor repairs, refurbishments and changeovers when necessary. When the time came to part with the property they attracted several viewings and offers remarkably quickly and with equal efficiency. I have always found them to be easy to deal with; friendly and professional and recommend them to potential buyers, sellers and absentee owners looking for managing agents alike.

      Mr Seaman (February 2019)

    • Landlord Testimonial

      ...genuinely grateful for the excellent service!
      I am genuinely grateful for the excellent service I have received over the years David James have managed my property. The regular inspections reports, first-rate communication and polite and respectful service are all as good as I have ever seen. They are certainly better than other letting agents I have used in the past. My most heartfelt thanks goes to James Roys for his tireless and supportive work in the face of difficulties as we approached the completion date. He is part of a team that should be proud of the service they provide!
       
      Mr Redding (January 2019)

    • Landlord Testimonial

      Lettings team were great...
      Lettings team were great for my first time renting, made it very quick and easy.

      Mr Hallam (January 2019)

    • Landlord Testimonial

      the whole process went swiftly and smoothly...
      I would just like to thank the staff at Mapperley especially James and Grace for their help in setting up the new tenancy for my property. They answered my many questions very helpfully and the whole process went swiftly and smoothly. Thank you!

       (August 2018)

    • Landlord Testimonial

      David James provided excellent service. We have used them before to find a tenant for our rental property and they did a quick and efficient job on that occasion. This time we sold a house. The pictures and house details looked very professional. We had several viewings and sold quickly. They did all the negotiations and kept me fully informed as we moved to completion. Thank you for making this as stress free as possible.

      Mr Hurst (July 2018)

    • Landlord Testimonial

      kept us informed every step of the way...
      From initially viewing my new flat at short notice to getting the keys I can't fault anyone at David James, Cody and later Grace handled everything speedily, efficiently and no query or problem was a issue too small, they kept us informed every step of the way and we got the keys after two and a bit weeks. The inventory for the flat is extremely detailed with pictures which is very professional (and much better than previous inventories I have had!) and I know that my tenancy will be in safe hands and that any issues will be dealt with as soon as practically possible.

      Mr Waring (November 2018)

    • Landlord Testimonial

      Customer Service is perfect
      We have been renting our property for 4 and a half years and we have recently purchased our first house also from David James. I would like to say a massive thank you to Claire Redfern for being so helpful and friendly whenever she came round for inspections. Her Customer Service is perfect.

      Mrs Siddall (February 2018)

    • Landlord Testimonial

      Would highly recommend!
      The Property Management team has given me a consistently good service- we have worked together for several years on numerous properties and they have never failed to get me the results I need. I have dealt with many agents in Nottingham over the years and can confidently say that I feel like I get the excellent service that I've always expected, but never got elsewhere. Would highly recommend!

      Ms A Cox (30th July 2017)

    • Landlord Testimonial

      David James went above and beyond..
      I'm not the easiest Landlord to deal with, but the team at David James went above and beyond to make sure that all of my needs were fulfilled. It's been a turbulent few months, but the professional service I've received have made it much easier to get through. I would recommend David James to anyone!

      Mr Hallam (26th March 2017)

    • Landlord Testimonial

      Thanks a million!
      Thanks a million! You were amazing and I cannot thank you enough. You took time and offered care and understanding to ensure you knew what I wanted. Thank you!

      Ms Clay (2nd February 2017)

    • Landlord Testimonial

      I'm very impressed!
      Received your inspection report..all looks good! I'm very impressed with all the photographs - I never received any from the two agents on my other property!

      Ms Anderson (30th September 2016)

    • Landlord Testimonial

      Thank you!
      Thank you for the excellent service!

      Mr Alderman       (20th July 2016)

    • Landlord Testimonial

      Very professional and proactive..
      Very professional and proactive. As an absentee landlord, I feel happy that David James have both mine and my tenant's best interests at heart and that they won't rip me off!

      Ms Rickard (17th March 2016)

    • Landlord Testimonial

      Really took the stress out of renting!
      You were brilliant - covered everything and was very helpful. Found ideal tenants and really took the stress out of renting!

      Mrs Taylor       (2nd June 2015)

    • Landlord Testimonial

      So informative and professional..
      Just wanted to say a big thank you for your support with our property. Both myself and Spencer have to say that you're a credit to the team there in Nottingham. Throughout the whole process with the letting of the property you have been so informative and professional. It's made the process very easy and without much concern.

      Mr Detheridge-Hilliard       (5th May 2016)

    • Landlord Testimonial

      ..efficiency and professionalism..
      I just wanted to let you know how delighted I was with the service I have received from David James despite the initial misunderstandings. I would also like to convey my thanks for the excellent service.

      I doubt there is another lettings agent in the city who could match this service for efficiency and professionalism.

      Mr Duddy       (30th March 2016)

    • Landlord Testimonial

      We will be using you again!
      We just thought you should know that you did a brilliant job of finding us the perfect tenant for our house two years ago! They have now decided to move on so we will be using you again!

      Mr and Mrs V, Calverton       (13th September 2015)

    • Landlord Testimonial

      Professional, courteous, efficient and effective..
      It is rare these days to receive consistent professional, courteous, efficient and effective service and as such I would like to commend your Lettings Department. From the first email communication through to finally meeting face to face yesterday (I reside overseas) I have been impressed by your professional manner - this has also been commented by my brother and the tenants in my property. 

      Ms Z, Beeston (14th August 2015)

    • Landlord Testimonial

      I will use you again in the future!
      Thank you very much for the hard work that went into renting my property, the service was excellent and I will use you again in the future!

      Ms Groening (10th December 2014)

    Testimonials from Tenants

    • Tenant Testimonial

      dealt with in a professional manner...
      Finding a house to rent through David James was easy and straightforward. Grace was particularly helpful with all my annoying requests, and got us in the house easily and swiftly. Every question we had was answered and dealt with in a professional manner which made the whole move easy! Would recommend!

      Mr Jenkins ( March 2021)


    • Tenant Testimonial

      the whole team have been fantastic
      Just had my quarterly inspection with Claire again, yet another easy and smooth experience with the David James Mapperley team. First time we have used a 'letting agent' and we were dreading what laid ahead but have got to say that the whole team have been fantastic and made the experience completely painless. A big thanks to Claire, Luke, Nicole and the rest of The Mapperley branch for making it such an easy move. 

      Jason Ritchie (12th April 2017)

    • Tenant Testimonial

      such an efficient and proficient estate agency
      I have been a tenant with David James for almost a year and have to say that I have never dealt with such an efficient and proficient estate agency before. Any queries are immediately tended to and maintenance issues are treated with paramount importance. It's an incredibly professional and efficient agency and system they have and cannot recommend them highly enough, thank you

      Ms C. Harte (1st April 2017)

    • Tenant Testimonial

      A lovely company, kind friendly, so understanding
      Hi just like to say that i have had no trouble with my tenancy. David James have been with me all the way. I would have no problem dealing with these again. Such a lovely company, kind and friendly so understanding

      Sandra Alvey (22nd March 2017)

    • Tenant Testimonial

      Thanks a bunch!
      From viewing to move-in the team were great. We love our new house and look forward to many years here! Thanks a bunch!

      Mr Frost (6th October 2016)

    • Tenant Testimonial

      Fantastic service as usual!
      Just want to give a big thanks to the team at the office for getting my boiler sorted out so quickly- you were a big help! Fantastic service as usual!

      Mrs Robinson (26th August 2016)

    • Tenant Testimonial

      Fantastic from start to finish!
      Thanks very much for the stellar customer service you have given us you have been fantastic from start to finish, we really commend you!

      Mr Worcester       (15th July 2015)

    • Tenant Testimonial

      Truly did go above and beyond customer service..
      Just wanted to take the opportunity to thank you for all your efforts and hard work you put in to help us in any which way you could. You truly did go above and beyond customer service. I felt we wouldn't have received it from anyone else. So thank you. I will keep you updated on how it all goes.

      Trudie and Daryl (3rd March 2014)

    • Tenant Testimonial

      I have been extremely happy in my property!
      I would like to say that over the past, nearly 3 years, I have been extremely happy in my property and I am sad to be leaving. I would like to thank all of you at David James for your helpful, courteous and professional service, I would definitely recommend you!

      Joanne Nowell (30th January 2014)

    • Tenant Testimonial

      A job well done needs to be recognised!
      I am writing regards the service you have provided us. I would like to say you have been exemplary and gave amazing customer satisfaction. You let us ask as many questions as we needed during our first viewing of the property, kept us well informed throughout the application procedure and inspired confidence in me regards to the company as a whole.

      On our second viewing (booked so we could take measurements for furniture) you brought along an electronic measuring device, which greatly sped up the process. 

      I believe that a job well done needs to be recognised and even though you stated multiple time you were "just doing your job" I think the company should be commended for the excellent service provided. I will in future be recommending the entire David James company to my friends and look forward to our dealings together.

      Mr Spry (23rd July 2013)

    • Tenant Testimonial

      It has been a pleasure dealing with you!
      I would like to say a big thank you to you for letting me the property over the last year and three months and it has been a pleasure dealing with you!

      Mr M. Aplin (1st February 2013)
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