Title

The Elvet Estates Way
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    Philosophy

    We believe in good honest hard work, and we apply this to all elements of Elvet Estates - from sales and lettings, to investment and refurbishment. We offer an alternative service to the stereotype that is usually applied to the property market, as we provide quality customer service as the forefront of our business. Our knowledge of the student lettings market in Durham allows us to offer a niche student investment expertise, and the hard work required to become an award winning agency demonstrates that our foray into the residential sales market will enhance the experience of those looking to buy and sell.


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    Who are we?

    Elvet Estates was founded in 2014 by the directors of the multi-award winning student housing provider, Bill Free Homes. We were determined to apply the same principles used successfully at Bill Free Homes to the wider property market, after becoming disgruntled and frustrated with service we previously received.


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    Where?

    We are based at 85 New Elvet, Durham, DH1 3AQ, in a great, innovative, high tech shop front. We have revolutionised the traditional estate agent shop front normally found in Durham, and replaced it with a much more welcoming, modern alternative.

    The superb design was created to enhance customer experience by providing a better service and a comfortable one to one experience.

    Why not call by for a coffee to discuss how we can help you with your property market needs!

Contact us

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Landlords
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    We offer two management programmes that are based on the award winning management structure set out by our student partners, Bill Free Homes Limited. This ensures we can provide the best attention to detail management of properties available. Depending on your circumstances, we can either fully manage your property or just find tenants for you. You can find out more information by visiting:
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    Landlord Fully Managed

    Our full management programme offers a competitive and thorough service. Based on the award winning service provided by our student letting partners, Bill Free Homes, this service includes:

    • Advertising the property through the correct web media including our website, Right Move, Spare Room, Easy Roommate, StuRents and Accommodation for Students (if applicable)
    • To let board erected
    • Photos are taken of the property and full description provided by Elvet Estates
    • Floor Plans are available upon request (These are charged separately)
    • Accompanied viewings undertaken, at times to fit your requirements, including evenings and weekend
    • Tenants sourced and references attained
    • Landlord approval granted
    • Contracts signed
    • Repairs managed by Elvet Estates and dealt in house or passed to landlords preferred contractors
    • Rent collected by Elvet Estates and passed onto landlord, minus management fee
    • Bills included option available to tenants and managed by Elvet Estates
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    Cost

    Our fully managed package is charged at 12% of gross rent and is charged on a monthly basis, for the term of the agreed contract.

    A lettings fee of £300 per tenant (to a maximum of 4 tenants) is also charged and is payable when the tenants have signed their tenancy contract.

    Elvet Estates is a member of My Deposits and the Property Redress Scheme.

    Contact us on 0191 375 7000, for full details, a rent assessment and full details on costs for this service.

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    Landlord Let Only

    When we take on a property on a let only agreement, we will do the following on your behalf:

    • Advertising the property through the correct web media including our website, Right Move, Spare Room, Easy Roommate, StuRents and Accommodation for Students (if applicable)
    • To let board erected
    • Photos are taken of the property and full description provided by Elvet Estates
    • Floor Plans are available upon request (These are charged separately)
    • Accompanied viewings undertaken, at times to fit your requirements, including evenings and weekend
    • Tenants sourced and references attained
    • Landlord approval granted
    • Contracts signed
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    Costs

    A lettings fee of £300 per tenant is charged and is payable when the tenants have signed their tenancy contract.

    Contact us on 0191 375 7000 for full details, a rent assessment and full details on costs for this service.

    Elvet Estates is a member of My Deposits and the Property Redress Scheme.

Contact us

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The Rental Process
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    1. Finding a Property
      • Search through our website for a property that you would like to view (why not pick a selection and we will take you to a few)
      • Contact us to arrange a viewing
      • We will drive you from our shop to view the properties that you have selected
    2. Reserving a Property and AAI Fees
      • When you decide that you wish to let a property, discuss this with our lettings team and we will ask you to fill out an online application form
      • Once your application has been accepted by our team and the landlord you will then need to pay all fee to reserve your room; we ensure all fees are transparent and you can view exactly how much it will cost you to rent below
      • AAI stands for
        • Agreement
        • Application Fee
        • Inventories
      • Paying the AAI fee reserves the room/house for you (subject to references) and takes the property off the market
      • The fee is per property, not per person; it is non-refundable and is 25% of the monthly rent with a minimum of £240 and a maximum of £600 (including VAT)
    3. References
      • Reference checks are carried out for all tenants by a referencing company of Elvet Estates choice
      • Acceptance of references are subject to the landlords approval
    4. Tenancy Agreement
      • After references have been accepted, a digital version of your contract will be emailed to via Echo Sign
      • You will then be asked to sign the lease electronically via Echo Sign
    5. Rent and Deposit
      • Once your tenancy agreement has been signed, your first months rent is due, along with your deposit
      • Both can be paid by debit card or bank transfer
      • Your deposit will then be registered with My Deposits, as per the Housing Act 2004 - this ensures your deposit is safe and secure for your tenancy
      • The deposit amount is
        • For Furnished properties - 6 weeks rent
        • For Unfurnished properties - 4 weeks rent
        • For tenants with pets (unfurnished or furnished) - 6 weeks rent
    6. Inventory
      • When you are due to move into your house a member from Elvet Estates will meet you at the property
      • They will explain our moving in guide to you and also go through your check in inventory
      • The property will be excepted to be returned to us at the end of your tenancy in the same condition as at your check in, minus fair wear and tear
    7. Move In
      • Enjoy your house!
    8. Renew
      • Depending on the circumstances of your house, we will offer you the option to extend your tenancy 3 months before the end of your current tenancy
      • To renew the tenancy, a cost of £60 (including VAT) is payable per tenancy agreement per renewal
    9. Check Out Inventory
      • When the time arrives for you to leave the house, a member of Elvet Estates staff will visit your property, with you present and check the condition of the property against the condition on the check in inventory
      • If necessary, an action plan of works required will be drawn up for you, to be completed before your tenancy ends
    10. Deposits
      • If there are no deductions from the deposit for damages, dilapidations or cleaning, we aim to return the deposit within 10 days of the final day of the tenancy

    Elvet Estates is a member of My Deposits and The Property Redress Scheme

Contact us

    Title

    Where we're active

    Our Branch

    Our Branch

    Current Properties

    Previously Marketed Properties

    Note: Markers represent the centre of postcodes, not exact locations

    Find us

    85 New Elvet,
    Durham,
    DH1 3AQ

    Telephone us

    Buying: 0191 687 0115  Local call rate
    Letting: 0191 687 0116  Local call rate

    Email us

    Contact us

    Disclaimer

    The content on this Microsite has been uploaded by Elvet Estates, Durham. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Elvet Estates, Durham. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Elvet Estates, Durham. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Elvet Estates, Durham on 0191 3757000.


    Title

    • paragraph

      About Us

      Our aim is to ensure that buying, selling, renting or investing through Elvet Estates is a process that is supported by highly qualified staff using expert local knowledge and the latest technology. We promise that you get the best possible service available to achieve your property market goal.


    • paragraph

      Philosophy
      image cannot be displayed

      We believe in good honest hard work, and we apply this to all elements of Elvet Estates - from sales and lettings, to investment and refurbishment. We offer an alternative service to the stereotype that is usually applied to the property market, as we provide quality customer service as the forefront of our business. Our knowledge of the student lettings market in Durham allows us to offer a niche student investment expertise, and the hard work required to become an award winning agency demonstrates that our foray into the residential sales market will enhance the experience of those looking to buy and sell.


    • paragraph

      Who are we?
      image cannot be displayed

      Elvet Estates was founded in 2014 by the directors of the multi-award winning student housing provider, Bill Free Homes. We were determined to apply the same principles used successfully at Bill Free Homes to the wider property market, after becoming disgruntled and frustrated with service we previously received.


    • paragraph

      Where
      image cannot be displayed
      We have a mobile office in Newton Aycliife and our headquarters is  based at 85 New Elvet, Durham, DH1 3AQ, in a great, innovative, high tech shop front. We have revolutionised the traditional estate agent shop front normally found in Durham, and replaced it with a much more welcoming, modern alternative.

      The superb design was created to enhance customer experience by providing a better service and a comfortable one to one experience.

      Why not call by for a coffee to discuss how we can help you with your property market needs!

    • paragraph

      Multi-Award Winning
      image cannot be displayed
      We have been recognised by The Times / Sunday Times and The ESTA's for our servcie to the property market
    Contact us

    Title

    Looking to Sell?
    • paragraph

      Looking to sell your property? Contact us and we can guide you through the process and work to ensure you get the best price for your property, along with the best service available.


    • paragraph

      Why Elvet Estates?

      We are a young, enthusiastic, highly qualified team who believe that when you appoint an estate agent to sell your property, that's exactly what they should do - sell it. We don't believe in being stereotypical, jargon speaking estate agents. We will advertise your property and then ensure all the facts are available to anyone who is interested in your property. We believe providing facts, honesty, and integrity will sell a property quicker than sales jargon.

      All vendors have access to an online portal to track exactly how well their property is performing on the market and how well we are selling it for them. The portal gives vendors access to online statistics, phone call volumes, viewing statistics, and allows them to compare these statistics to other properties on the market.

    • paragraph

       Pre Marketing
        • Contact us and we can arrange a convenient time for a member of staff to visit your home and provide you with a market appraisal, which we feel would match your circumstances; we are happy to come out to the property at evenings or weekends, and we will work around you
        • We will guide you through our marketing strategy and leave you to consider your decision
        • We can take photos of the property for our website on our first visit, but we don't want you to feel pressured into a decision and doing this may look like we are! We are happy to come back at a convenient time, during the day, to capture the best photos for marketing your house
      • paragraph

        The Sales Process
        • We will return to the property to take some photos (if not already taken) and to get some floor plans for our website and property portals
        • We will send your property particulars to all registered potential buyers, whose criteria match your property
        • We promise to get your website onto the our website and property portals within 24 hours of photos and floor plans being produced, as speed is important to us
        • Proactive marketing - we don't rely on the market solely coming to us, we want to drive the market to us; we promise to search out those looking for properties to ensure we get the share of the market that will sell your house through various marketing campaigns, ensuring modern technology is constantly at the forefront of our campaigns
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        Viewings
        • We like to ensure a member of staff from Elvet Estates is present at every viewing conducted at your property, this way we can answer any questions they may have about the sales process; we believe this should be a standard within the property market, so we don't charge extra for this, it's just a part of the service
        • We will arrange viewings at a time that is agreeable with you, we will work within guidelines set out by yourself in our initial meeting and then notify you of any potential viewings, as and when they are booked in
        • A sales pack is produced and given to all viewers, to ensure they have all the information that they need to make an informed decision after the viewing
      • paragraph

        Post Viewing
        • We know feedback is key, so all viewings will be followed up the next day by a member of Elvet Estates staff to ensure we can understand the though process of viewings and whether there is particular element of the property in which swayed their interest

        We won't let a property sit on our website without us continuously marketing it and ensuring that no sale opportunity is missed. We do promise to work extremely hard to sell your property and not just advertise your property.

      • paragraph

        Contact us for a no-obligation valuation and let us show you what Elvet Estates can do for you.

      Contact us

        Title

        Where we're active

        Our Branch

        Our Branch

        Current Properties

        Recently Sold Properties

        Note: Markers represent the centre of postcodes, not exact locations

        Find us

        85 New Elvet,
        Durham,
        DH1 3AQ

        Telephone us

        Buying: 0191 687 0115  Local call rate
        Letting: 0191 687 0116  Local call rate

        Email us

        Contact us

        Disclaimer

        The content on this Microsite has been uploaded by Elvet Estates, Durham. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Elvet Estates, Durham. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Elvet Estates, Durham. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

        *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

        Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

        Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Elvet Estates, Durham on 0191 3757000.


        Welcome to Elvet Estates, Durham

        Title

        Find Us

        Branch address

        85 New Elvet,
        Durham,
        DH1 3AQ

        Get in touch

        Buying: 0191 687 0115  Local call rate
        Letting: 0191 687 0116  Local call rate
        Note: The pin shows the centre of the branch's postcode, and does not pinpoint the exact address.

        Disclaimer

        The content on this Microsite has been uploaded by Elvet Estates, Durham. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Elvet Estates, Durham. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Elvet Estates, Durham. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

        *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

        Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

        Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Elvet Estates, Durham on 0191 3757000.


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