Lettings specialists
Felicity J Lord prides itself on being specialists in the lettings industry and are fully committed to maximising your income and reducing your risk whilst providing a service second to none
Dedicated People
Felicity J Lord's dedicated lettings people are committed to offering the highest levels of care and attention, and are available between 8am and 10pm seven days a week to ensure that any tenancy runs smoothly
High-profile marketing
We take great pride in the extent to which we market your property. Not only do we feature in all of the key newspapers and magazines but also on popular websites such as Rightmove, Zoopla to name but a few. We are also the only major independent estate agent to employ a social media specialist to promote your property on Facebook and Twitter to prospective tenants
Tenant referencing
Once a potential tenant has been found for your property, they will undergo an extensive assessment procedure. The Felicity J Lord referencing service has been designed to minimise risks and to ensure that the let runs effortlessly
Property management service
Felicity J Lord has a dedicated network of qualified property management staff who oversee detailed inventories, regular property inspections and formal checkouts. They also work closely with a team of approved contractors to resolve any property maintenance issues immediately
Peace of Mind
ARLA
Felicity J Lord fully supports the Association of Residential Lettings Agents (ARLA) code of practice. Formed in the early 1980s, ARLA is the main industry body for lettings agents and lettings agencies in the UK, ensuring member agents adhere to strict codes of practice at all times.
NALS
Felicity J Lord is also a member of the National Approved Letting Scheme (NALS). NALS is an independent licensing scheme for lettings and management agents, which ensures that all members provide defined standards of customer service, are part of a Client Money Protection Scheme and operate a customer complaints procedure with independent redress.
SAFEagent
Felicity J Lord is one of the original supporters of SAFEagent, a Government backed kitemark that denotes firms that protect landlords' and tenants' money through Client Money Protection Schemes.
The Property Ombudsmen
Felicity J Lord is a full member of The Property Ombudsmen (TPO). The Property Ombudsmen provides a free, fair and independent service for dealing with unresolved disputes between sales or lettings agents and consumers who are actual or potential buyers, sellers, landlords or tenants of residential property in the UK.
Office of Fair Trading
The OFT makes sure that estate agents such as Felicity J Lord act in the best interests of their customers at all times, and that both buyers and sellers are treated honestly, fairly and promptly.
