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User Guide

Title

About Us

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    We are an independent, family-owned Estate Agent. Our people work with commitment and professionalism with a single aim - finding the perfect buyer their perfect home. We're very much a London agent with branches in London's most distinctive, popular neighbourhoods.

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    We're available from 8am to 10pm everyday 

    We know what it's like to live and work in London so we open later than most Agents. We take an increasing number of enquiries from 6-10pm. That's why we're available late and at weekends. 

    Marketing property 

    Knowing the type of people who live and want to live in different neighbourhoods allows us to target our marketing accurately and find the right buyer, fast. 

    Committed, professional people 

    Our people are trained and inclined to think beyond the obvious, putting in the hard work it takes to find the perfect buyer - and providing the extra touches that keeps the process from instruction to completion moving smoothly. 

    A London brand 

    Felicity J Lord is London through and through. From branches to signboards and particulars, everything we do appeals to smart, style conscious Londoners.

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    Magic Moments

    Felicity J Lord supports the Magic Moments charity. Founded in the late 1990s by Spicerhaart, parent company of Felicity J Lord, Magic Moments supports children with life-limiting illness under the care of hospices. To date, it has raised in excess of £700,000. To find out more about Magic Moments visit www.magicmomentscharity.co.uk

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Recent Properties:

User Guide

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Selling

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    The perfect buyer gets you the best price in a time frame that works for you. Everything we do is geared to finding the perfect buyer for your home. 

    Here are four reasons to work with us when you sell your home.

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    We know and love London 

    When you instruct us to sell your home we'll use all our insight into London's neighbourhoods and the people who love living in them to your advantage, finding you the perfect buyer, faster.  

    We work longer hours than other Agents 

    We know what it's like to live and work in London so we open later than most Agents so we're available between 8am and 10pm every day. 

    Simply put, if you choose a traditional 9-5pm Agent, you may well be missing out on the perfect buyer. We'll make sure you don't. 

    Our marketing know-how 

    Knowing the type of people who live and want to live in your area allows us to target our marketing accurately and find the right buyer, fast. 

    Of course, we will present your home on Rightmove and every other relevant property site, but we do much more to gain maximum exposure to find you the perfect buyer. We know the papers and magazines and websites your perfect buyer reads, so your home will be visible there too. Good design, professional photography and carefully chosen words mean that when the perfect buyer sets eyes on your home, we make sure it makes a great impression. 

    Our people know how to find the perfect buyer 

    Our people work with one aim in mind - finding the perfect buyer for your home and securing the best possible price .

    They're trained and inclined to think beyond the obvious, putting in the hard work it takes to find the perfect buyer - and providing the extra touches that keep the process from instruction to completion moving smoothly. 

    Peace of Mind 

    The Property Ombudsmen 

    Feli city J Lord is a full member of The Property Ombudsmen (TPO). The Property Ombudsmen provides a free, fair and independent service for dealing with unresolved disputes between sales and letting agents and consumers who are actual or potential buyers or sellers or landlords or tenants of residential property in the UK. 

    Office of Fair Trading  

    The OFT makes sure that estate agents such as Felicity J Lord act in the best interests of their customers at all times under the terms of the Estate Agents Act, and that both buyers or sellers are treated honestly, fairly and promptly.
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Recent Properties:

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Title

Buying

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    Every year thousands of people trust Felicity J Lord to help them find their new home.

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    Our brand attracts great properties 

    Felicity J Lord is London through and through. From branches to signboards and particulars, everything we do appeals to smart, style conscious Londoners. That's why so many characterful properties in London's popular neighbourhoods find their way onto our books. 

    Because we work longer hours 

    We know what it's like to live and work in London so we open later than most Agents. We take an increasing number of enquiries from 6-10pm. That's why we're available late on weekdays and at weekends. 

    Because our people are serious property professionals 

    They work with purpose and intelligence to see sales through to a happy conclusion. They love what they do because they sell great homes, in great places. 

    We can help you to find the perfect mortgage 

    Our mortgage team will help you navigate hundreds of available mortgages to find the perfect one for you and your new home. Contact them www.fjlord.co.uk
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Recent Properties:

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Additional Services

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    Our extra services can make buying or selling your home more straightforward and less expensive. Contact us to discuss any of these services.

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    Valuation Services

    Valunation is one of the Top 5 residential surveying companies in the UK. Its network of 500+ chartered surveyors provides a range of affordable surveying services to people both buying and selling through Felicity J Lord.

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    Mortgage Services with Just Mortgages

    Just Mortgages was created to provide simple, straightforward mortgage and protection advice to people of all ages and backgrounds. Part of Spicerhaart, the UK's largest independent estate agency group, Just Mortgages is an appointed representative of Legal & General, one of the leading financial services companies in the UK, established in 1836. 

    Just Mortgages is a trading style of Haybrook Limited. Registered office: Colwyn House, Sheepen Place, Colchester, Essex CO3 3LD Registered in England No. 2412345

    YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

    Our typical fee for arranging a mortgage is £495. The actual amount payable will depend on your circumstances

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    Legal Services

    Over 25,000 customers a year instruct us to handle the legal side of moving! - we work with dedicated property lawyers to provide great service, and good value with our no sale no fee, fixed pricing, whether you are buying or selling Felicity J Lord Legal Services can provide all you need to get moved.

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User Guide

Title

Meet the team

  • Introduction

    Felicity J Lord Surrey Quays

    T: 0207 2372320

    E: surrey.quays@fjlord.co.uk

    Facebook: Surrey Quays Felicity J Lord

    Twitter: @SurreyQuaysFJL

  • Team Member

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    Email
    Amy Bennett - Branch Partner

    Amy Bennett has worked for Felicity J Lord for six years. During that time she has progressed from the leading Sales Negotiator to Branch Manager in Surrey Quays. A natural self-starter, she is also the recipient of a coveted Women in Property award. 

    Call Amy on 0207 2372320 or email amy.bennett@fjlord.co.uk

  • Team Member

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    Email
    Vicki Tait - Sales Negotiator

    Vicki has been with the office for nearly a year after a successful career in hairdressing in London. The latter has been a real asset when it comes to developing her customer service skills. A brilliant member of the team, she is gunning for top spot within Felicity J Lord in 2013.

    Call Vicki on 0207 2372320 or email vicki.tait@fjlord.co.uk

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    Email
    James Hunt - Sales Negotiator

    Not to be confused with the legendary racing car driver, James Hunt joined the Surrey Quays team fresh from college after completing his A-Levels. Quietly confident, he is highly educated and has taken to estate agency like a duck to water and already has a number of sales to his name. He formerly worked part-time in hospitality and that shows in his customer service skills which are exemplary.

    Call James on 0207 2372320 or email james.hunt@fjlord.co.uk

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User Guide

Title

Our branch locations

Our Branch

Our Branch

Branch within the same Brand

Branches within our network

Our Office Address Services Contact
Surrey Quays
 		Upper Deck 3, Unit 61 Surrey Quays Shopping Centre,
Redriff Road,
London,
SE16 7LL
Sales
 Buying: 020 3324 4855  Local call rate
Network Offices Address Services Contact
Blackheath Standard
 		7 Stratheden Parade,
London,
SE3 7SX
Sales
 Buying: 020 3324 4847  Local call rate
Blackheath Village
 		23 Tranquil Vale,
London,
SE3 0BU
Sales
 Buying: 020 3324 4572  Local call rate
Bow
 		644/646 Mile End Road,
London,
E3 4LH
Sales
 Buying: 020 3324 4848  Local call rate
Canary Wharf
 		Unit 3c,
South Quay Plaza,
Marsh Wall,
London,
E14 9SH
Sales
 Buying: 020 3324 4849  Local call rate
Chiswick
 		277 – 279 Chiswick High Road,
London,
W4 4PU
Sales
 Tel: 020 8747 8601  Local call rate
Buying: 0843 313 2708  BT 4p/min
Clerkenwell
 		Ground Floor,
67-71 Goswell Road,
London,
EC1V 7ER
Sales
 Buying: 020 3324 4850  Local call rate
Greenwich
 		27 Greenwich South Street,
London,
SE10 8NT
Sales
 Buying: 020 3324 4851  Local call rate
Hackney
 		310
Mare Street
London
E8 1EJ
Sales
 Buying: 020 3324 4852  Local call rate
Islington
 		313 Upper Street,
London,
N1 2XQ
Sales
 Buying: 020 3324 5157  Local call rate
Shad Thames
 		4 Copper Row,
London,
SE1 2LH
Sales
 Buying: 020 3324 4853  Local call rate
Stoke Newington
 		69 Stoke Newington Church Street,
London,
N16 0AR
Sales
 Buying: 020 3324 5567  Local call rate
Stratford
 		4a Ibex House, Leytonstone Road,
London,
E15 1SE
Sales
 Buying: 020 3324 4854  Local call rate
Wapping
 		12/14 Dock Street,
London,
E1 8JP
Sales
 Buying: 020 3324 4856  Local call rate
User Guide

Title

Where we're active

Our Branch

Our Branch

Current Properties

Previously Marketed Properties

Note: Markers represent the centre of postcodes, not exact locations

Find us

Upper Deck 3, Unit 61 Surrey Quays Shopping Centre,
Redriff Road,
London,
SE16 7LL

Telephone us

Buying: 020 3324 4855  Local call rate

Email us

Contact us

The sales properties we are currently marketing

User Guide

Title

Testimonials from Sellers

  • Seller Testimonial

    Your service deserves to be rated 5 out of 5
    "I just want to say thank you very much for your service, which was professional and efficient. It deserves to be rated 5 out of 5. I will definitely recommend Felicity J Lord to my friends in the future."

    Yingbo Bai, Surrey Quays, April 2013

  • Seller Testimonial

    Working with Felicity J Lord has been enjoyable
    "Working with Amy Bennett at Felicity J Lord has been easy, enjoyable and reliable - especially as I live out of the country. Her weekly Wednesday calls for updates have been instrumental in keeping the property on the market, and not pulling it off the market for not getting the required asking price. In addition, the whole team at Felicity J Lord has been helpful in accommodating all my needs, and providing any extra services when needed (like the cleaning service for the property). I will not hesitate in recommending FJL to anybody selling or buying in the area."

    Tarek Montes, Surrey Quays, April 2013

  • Seller Testimonial

    The level of service we received was very good
    "We recently sold our flat through Felicity J Lord, Surrey Quays. The level of service we received from them was very good - the staff were both friendly and welcoming and we felt looked after by them. There was always someone on hand when we needed them and they helped everything progress smoothly, particularly our sales progressor, Amy Bennett. As we say in Italy "Siamo contentissimi del lavoro ben fatto!"

    Matilde Tognetti, February 2013

  • Seller Testimonial

    Your service was EXCELLENT
    "From the evening you arrived at my flat in November to do the valuation, to the speed in which you found a buyer (three days has to be some sot of record!) to the way in which you assisted when the legal negotiations became protracted, your service was EXCELLENT. Your team were wonderful, efficient, friendly and professional and it has been an absolute pleasure working with you. I'm happily recommending you to my (ex) neighbours and any future work clients or contacts who may be in need of an expert team of estate agents."

    Tina Jones, Surrey Quays, January 2013

  • Seller Testimonial

    You and your team were on the ball 
    "Thank you for all your help in ensuring that the purchase of my property went as smoothly as possible. You and your team were on the ball the whole way through the sale and kept me up to date every step of the way. I would have no reservations about recommending Felicity J Lord as I can't fault the service!"

    Mel Hughes, Surrey Quays, December 2012

  • Seller Testimonial

    Why aren't more estate agents like you?
    Why aren't more estate agents like you?

    Simon Marlborough, London, September 2012

Testimonials from Buyers

  • Buyer Testimonial

    You made a difficult and stressful time easy
    "We wanted to write and thank you for your tireless efforts in dealing with our recent purchase.

    As our exchange date approached, you went far beyond any reasonable expectation, providing invaluable updates, reassurance and advice whenever needed, and quite brilliantly kept everything together through all of the ups and downs.

    You made a difficult and stressful time as easy as we could hope for, and we know that we could not have done this without you. Thank you again for everything you have done for us."

    Sam Durrans, Surrey Quays, May 2013

  • Buyer Testimonial

    The sale was handled in a professional manner
    "We purchased a property through Felicity J Lord. Amy was excellent, she was a pleasure to deal with. She kept the communication flowing and was always prompt on responding to questions. She also helped us resolve an issue with a very aggressive property surveyor, giving us guidance on our customer rights. The sale was handled in a professional manner and the transaction process went smoothly as a result."

    Kate Bills, Surrey Quays, May 2013

  • Buyer Testimonial

    Felicity J Lord proved to be the right choice
    "Felicity J Lord has shown professionalism and efficiency throughout the whole process; from the visit of places closely matching our preferences which allowed us to quickly find our property, the guidance during the buying process, the chasing of the solicitor, to the conclusion of this adventure, they proved to be the right choice. We happily recommend them!"

    Irwin Marmorat, Surrey Quays, April 2013
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User Guide

Properties we have sold over the last 6 months

Disclaimer

The content on this Microsite has been uploaded by Felicity J Lord, Surrey Quays. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Felicity J Lord, Surrey Quays. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Felicity J Lord, Surrey Quays. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

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