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    The Concept
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    Welcome to fresh move, the innovative, credible, and novel approach to property lettings and annuity based services.

    At the forefront of customer acquisition, fresh move adopts a modern mindset to letting properties by challenging the stereotypes surrounding traditional high street agents.

    By championing an ethical approach to property lettings, with an emphasis on clear communication, transparent costs and value-led services, fresh move have created a unique product within this thriving and highly competitive market.

    These intrinsic brand values have anchored fresh move's reputation into the property sector as a trust-worthy operator with a commitment to excellence.

    The fresh approach is embedded into every operational practice and component of the brand standards framework.

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      About us
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      fresh move is a specialist lettings agent, which means we have no association with residential sales. We can provide you with honest, unbiased advice about all aspects of a rental property, from realistic rents to local hot spots for potential Buy to Let investors. We have total confidence in our ability to secure tenants correctly matched to your property.

      fresh move is the brainchild of James and Fiona Gardner, who have operated as independent specialists in residential lettings and property management since 2006. fresh move is now recognised as the market leaders across South Devon. Regulated by the Property Ombudsmen for Residential Lettings, the Association for Residential Letting Agents and members of the Devon Landlords Association, fresh move clients can be sure to receive professional direction and expert guidance at all times.

      Photos to the right are of our new Exeter offices in Dean Clarke House, Southernhay East, Exeter.

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      What we can do
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      1) Prepare the property for tenants

      Discuss what type of let maximises revenue from the property. Ensure the property meets the required guidelines for letting. Update the property if required. Obtain gas, electrical safety and energy performance certificates. Register tenant deposits to meet DPS requirements*Applicable in England and Wales

      2) Market the property

      Confirm maximum and minimum rental price. Arrange property details for websites. Carry out property viewings. Negotiate rent/letting period. Accept an offer. Prepare Inventory/Statement of Condition

      3) Let the property

      Confirm tenant reservation. Tenant references. Finalise legal documentation. Secure deposit. Sign contracts. Hand over keys to the tenant

      4) Lettings Management

      Periodic property visits. Dealing with day-to-day tenant issues and manage disputes. Renewal of safety certificates. Receive and pass rent quickly and deal with rental disputes. Deal with insurance claims free of charge with fresh move bespoke insurance. Maintenance management

      5) Tenancy Exit

      Serve/receive notice on/from tenant. Inventory check. Organise any remedial works. Manage legal disputes with our bespoke legal support service. Organise refund of deposit.

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      Why landlords select fresh move
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      1. We save you time and money
      2. We offer you protection
      3. We help you prepare
      4. We offer versatility
      5. We find great tenants
      6. We offer superb marketing
      7. We provide great legal advise
      8. We conduct fault proof inspection and inventories
      9. We protect deposits properly
      10. We are on your side
      11. We are an efficient team
      12. We include rent guarantee & legal expenses cover

      (on all managed contracts)

      13. We consistently out perform our competitors
      14. We don't mark up maintenance
      15. We keep you up-to-date
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      Our fresh differences
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      1. 100% focused on residential lettings
      2. We are in the lettings business, Not a bolt on
      3. Ethical and transparent
      4. Contractors selected on performance not profit
      5. Fixed utility maintenance costs
      6. No fake marketing
      7. We are on both sides
      8. Protect our landlords investments
      9. Low cost / value driven
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    Contact us


    How we can help Landlords
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      As landlords ourselves, we understand how important a letting agent can be in ensuring that your property is looked after, provides regular income and gives you a good return on your investment.

      Properties are large assets that usually make up most of our long term financial plans so we take our role very seriously.

      We have taken the time to design and tailor our processes, systems, technology and people around our Landlord's ideal aspirations of a letting agent. We have also learned a lot from our Landlord experiences in other letting agents. The result being, fresh move is an internet based company that has been designed to over exceed our Landlords expectations whilst continual striving for consistent and continual progress of the services we provide.

      At fresh move, we closely monitor the lettings market. With extensive lettings experience, we are able to identify regional variations and local trends to ensure that we provide the very best advice.

      The recession has had a dramatic effect on house sales, with more people than ever choosing to rent properties rather than buy. And here's why:

      • Some people are renting until the property sales market picks up or they have more job security.
      • Some people have inherited a property and want to enjoy monthly rental income.
      • Some people are unable to sell their property and are 'double renting' - i.e. renting out their homes and downsizing to a rental property in a less expensive area.
      • Many people are unable to access the funds needed to obtain a mortgage
      • More people than ever before are choosing to rent as a lifestyle preference because they enjoy the flexibility and peace of mind that comes from knowing exactly how much their budget is each month

      Investors are able to:

      • View Buy to Let as a long-term investment opportunity
      • Regard property as a pension provision in later years
      • Help children to get a foot on the property ladder
      • Buy property for children in higher education
      • Invest in local rental property hot spots
      • Plan an exit strategy
      • Receive expert advice from wealth management specialist

      Specialist help

      fresh move is constantly monitoring the lettings market and assessing regional variations in rental properties. This enables us to advise landlords on realistic rental incomes and the likely capital appreciation of a property. Landlords can opt from one of several management packages and fresh move will then use its considerable resources and extensive database to find a tenant that matches the landlord's preferences.

      Expert advice

      Many local estate agents market properties as viable Buy to Let investments. We recommend that, prior to committing to any purchase, landlords find out as much information as possible regarding the area and type of property that has the potential to make the best long-term investment. fresh move offers free, unbiased advice to landlords who are seeking to extend their portfolio.

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    How we can help tenants
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      Finding the right property for you is an important decision that you have to make as it is something you are signed into for a minimum 6 months so it needs a considerable amount of thought. Fresh Move knows how important this is and how everybody likes to make a house their home. We specialise in matching up the right property to the right tenant from Dartmouth to Torquay to Dawlish and all in between.

      Once you have seen a property you are interested in, you can submit an enquiry online, give us a call or chat to us on our Facebook page and we will book a viewing as soon as possible for you to have a look and ask us any questions you may have.

      The application process
      once you are happy and satisfied to go ahead with your chosen property we require you to fill in a referencing form which is normally sent by email and return it to us as soon as you can so we can start the referencing process in which we will need the following:

      • Standard personal details ie name, DOB etc
      • Current address and past 3 years addresses
      • Current landlord details
      • Employment details including a name and a contact number
      • Next of kin details
      • Photo Identification
      • Bank statements (should the referencing agency need them)
      • 3 months' pay slips (should the referencing agency need them)

      Normally the referencing takes up to 4 working days. Once this has been accepted we then call you to arrange a moving date and draw up the paperwork. The moving date is normally within 4 weeks, should it be any longer we will send the legal documents to you in the post or by email and this should be signed and returned before the moving date.

      Upon check in you will complete all paperwork, if it hasn't been done already, at the property which normally takes about 1 hour to go through including all expectations and property details. Should there be no inventory, you will meet a member of the team in the office and complete all paperwork there

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    The fresh move team
    • Team Member

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      Fiona Gardner - Managing Director

      NAEA & ARLA Technical Award in Residential Letting and Property Management

      Previously a Global Marketing Director based in London, Fiona decided in 2006 to return back to the South West having founded the company shortly thereafter. With over 10 years in Tier 1, Corporate Marketing, Fiona was ready for a new challenge. A Landlord herself, she understood landlord's objectives and requirements and set about designing a company that put landlords first and challenged the negative views she found in her research. Fresh move, since 2006 and has grown from strength to strength with 6 dedicated staff geared to providing the best possible service.

    • Team Member

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      James Gardner - Development and Ops Director 
      James has had over 25 years of industry experience previously selling IT outsourcing to Her Majesty's Government across the UK for major tier 1 companies such as Dell Computers. James has recently been appointed by his wife Fiona in early 2013 to manage the growth of the business. As a family we believed this would not only improve our quality of lives but in a joint partnership role both our backgrounds would only excel the fresh move business and its mature well qualified team. James's role focuses on operational and service excellence, marketing, business process systems, supplier relationships and the overall development of fresh move.
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      Where we're active

      Our Branch

      Our Branch

      Current Properties

      Previously Marketed Properties

      Note: Markers represent the centre of postcodes, not exact locations

      Find us

      Dean Clarke House
      Southernhay East
      EX1 1AP

      Telephone us

      Letting: 01392 799141  Local call rate

      Email us

      Contact us


      • Introduction

        Service the way it should be
        We know how important it is that both our landlords and tenants are happy with the services we provide. 

      Testimonials from Landlords

      • Landlord Testimonial

        Competent and reassuring advice which helped resolve our tenant problem." S Gee
      • Landlord Testimonial

        Super efficient and so easy!
        Super efficient and so easy! I have never used an estate agent before, so I was unsure about the whole process. MoreSuper efficient and so easy! I have never used an estate agent before, so I was unsure about the whole process. I can honestly say I have been extremely impressed with the overall service. Choosing fully managed service - stress free and my place is rented. The team is really helpful and gave me some good advice. Thank you Fiona and James Gardner, Lynda, Amanda and the rest of the team! I recommend Fresh Move to all landlords and tenants!
      • Landlord Testimonial

        Impressed with your service
        For the record ... I'm very impressed with the service you guys provide! Please pass on my thanks to all your Team .Regards Jason
      • Landlord Testimonial

        Friendly, professional and helpful staff
        Very easy to deal with . Friendly, professional and helpful staff. It is so nice to deal with a company that really puts their clients first. Going the extra mile to make sure the procedure is as quick as possible, hassle free and a pleasant experience. Thank you

      Testimonials from Tenants

      • Tenant Testimonial

        Having dealt with them for nearly a year, I recommend this agency for tenants looking for properties in Torbay, smooth check in and check out process, can easily be contacted, and sorted all issues professionally.
      • Tenant Testimonial

        James & Fiona Gardner, Sole Managing Directors, & their team are all professional people with second-to-none 'lettings agent' knowledge. They will go that extra mile to help all their clients/tenants and landlords. They are 'No 1 letting agents' in the South West. I dealt with this lettings agent 1 year & ten months ago, for the very first time, on a tenant-find basis, and I was so impressed, with the service, I received, from James. I have moved home again recently in January 2015 with the same landlord without no letting agent involved and if it were not for FRESH-MOVE PROPERTY MANAGEMENT & LETTINGS I would not have such a decent landlord. James, Fiona & their team take pride in what they do and are very efficient and accurate they have just expanded their business by recruiting more staff and gained their new office in Exeter so they must be doing their upmost right in what they do in every way.I STRONGLY RECOMMEND AND SUPPORT THIS LETTING AGENT TO EVERY TENANT AND LANDLORD -  M Wilcox
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