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    Your District & Local Branch
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    Frost Estate Agents and the Frost "Brand" have deep and historic roots which date back to 1862. The company is synonymous with selling quality properties across a wide area of Surrey.

    We are concentrated in one "Super" office which means we have a melting pot of buyers & sellers managed by a large team of agents all under one roof, this has proven to be highly successful.   

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    Independent Sales Specialists
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    Each client is individual, as is your property, circumstance & requirements. The Directors & Senior Staff here infuse all their many years of experience to focus 100% on Customer Service. We take extreme pride in the way we work together and what we do for our clients, so that Frost can continue to be the market leader in the areas we cover.

    We have identified many ways of marketing properties that produce excellent results and we will continue to be at the forefront in exposing your property to audiences untapped by many other agents. There are many pitfalls in the buying and selling process and we have probably come across them all at some time or another. We can use this experience to help guide you through what is likely to be one of your biggest commitments

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    Thinking of Selling?
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    Highly trained and experienced personnel will discuss in detail, all your property needs. We will be employed by you to work professionally and in your best interests at all times. Our in-house bespoke systems have been developed to guarantee a service of exceptional standard.

Contact us

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Why Frost to Sell Your Home or Investment
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    Capture Your Buyers Attention
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    Professional Photography ensuring your property stands out from the competition. We pride ourselves in this area, after all you only get one chance to make a first impression
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    Embracing Technology
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    Our staff have iPads and iPhones linked to the office so they can show potential buyers your property brochure any time of the day or night, whether they are in the office or not
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    Open House / Open Days
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    We can arrange an open house day for you, which is ideal if have a busy work, lifestyle and/or family schedule.  This often has great results for selling at the best price in a very short space of time.

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    Only The Best For You
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    We use the highest quality colour floorplans for your property. This includes room descriptions, measurements and total floor area

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    Login To Our System
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    If you are selling through us you will have your own 'Login' to your file, allowing you 24hr Live Access to viewings, feedback, offers, our latest marketing strategy, website statistics and offers.
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House Sale Services
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    Conveyancing
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    We can offer "No Sale No Fee" legal conveyancing for the sale or purchase of your new home. These are highly competitive "Fixed" fees which are only paid on a successful transaction. Using the latest technology we are able to monitor and update our clients and buyers at a click of a button.

    We also have close links with a panel of local firms that work with us to get your house/flat sale through, please call for further information on this service.

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    Financial Services
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    Finding the right mortgage product is not just about finding the cheapest rate! Your current and future circumstances should be considered and seeking advice from a financial professional can save you time and money both now and in the future. We will put you in touch with our recomended advisors who are 'whole of market' mortgage and insurance broker.

    Your home is at risk of repossession if you do not keep up repayments on a mortgage or other loan secured on it.

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    Land and New Homes

    Using our reputation of over 150 years experience and expertise, we are able to offer a comprehensive service to residential developers and landowners with advice on both the acquisition and the sale of land for development, tailoring bespoke marketing strategies for the sale of new homes from single units to large housing estates.

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    Surveyors
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    We have identified excellent local surveyors for all your purchase needs, from basic valuations to home condition reports, building and structural engineers reports.  All to give you peace of mind in your new purchase.

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    House Clearance
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    We offer no obligation quotes for house clearance of probate properties, rental properties and residential properties....If you require a man with a van, we can also help.
Contact us

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Our branch location

Our Branch

Our Branch

Our Office Address Services Contact
Purley
1 Purley Road,
Purley,
CR8 2HA
Buying: 020 8012 1894  Local call rate

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Where we're active

Our Branch

Our Branch

Current Properties

Recently Sold Properties

Note: Markers represent the centre of postcodes, not exact locations

Find us

1 Purley Road,
Purley,
CR8 2HA

Telephone us

Buying: 020 8012 1894  Local call rate

Email us

Contact us

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It's not just about what we say...

Testimonials from Sellers

  • Seller Testimonial

    Mr & Mrs Andrews of Worcester Park
    "We are delighted to have used Frost for the recent sale of our house. Frost found a buyer for us after only a single day of viewings, causing us minimal disturbance. My wife Hayley and I run a business together, so our spare time is at a premium, making it important for us to have an agent who was going to take control of the process and keep us up to date without having to be chased. Frost were excellent in this regard; on a personal level we were kept fully informed throughout the process by Ben, Jenny and Vanessa and we also found that the online account which had been created for us provided us with up to date information whenever we needed it. This was the first time that we have sold a house, so it was a great help to have been guided through the process by such a professional and attentive team, who were only too happy to answer any questions which we had. We will have no hesitation in using Frost again in future, or to recommend them to family and friends looking to sell their home. "
  • Seller Testimonial

    Lis Green of Purley
    "We had already been impressed with Frost having sold our previous house in Sutton through them over 10 years ago, so we knew we wanted to use their services again. Just a few hours following the valuation of our current property, we had a call to arrange a viewing for the next day. A few days later we had another viewing, followed swiftly by a good solid offer, which we were delighted to accept. We were very impressed with the communication throughout the sale, with regular updates on how things were progressing.As with any property sale, there were moments of anxiety during the process; however Vanessa and the sales team were extremely efficient and helped to smooth the way to a successful and very swift completion. We have no hesitation in recommending the team at Frost - they are professional, polite and certainly know their market. Thank you!"
  • Seller Testimonial

    Lynda & Tony Vass
    "If ever you have heard bad stories about Estate Agents and think that you can't trust them - you will be very pleasantly surprised by the experience from the staff at Frosts. From that first phone call right through to the completion they were there for us at each and every stage. Helpful, friendly and always professional, we couldn't have had a more positive ally to help us through the house moving minefield. Having not moved for over thirty years it is now bewildering what needs to be done, but with Frosts at our side we were always in control thanks to their hard work and attention to detail - from the presentation of our house for sale, to arranging viewings, and then pursuing prospective buyers. By them matching our property to genuine potential purchasers we were ensured a quick sale within weeks. Can't thank Ben, Charlotte, Lee and Vanessa enough for their dedicated support for us, every promise kept and always cheerful - brilliant. We would thoroughly recommend them, so look no further for a brilliant local Estate Agent! "
  • Seller Testimonial

    Mr & Mrs Bainbridge
    We would like to say a big thank you to the whole team at Frost. From the first meeting with Ben we were confident that Frost was going to look after us every step of the way. The whole team were very professional and always very friendly. They would always keep us updated with feedback from all the viewings even when we were on holiday. We knew that we could ring and speak to anyone of the team and that they would be able to help us. We had many viewings and sadly we had two buyers let us down. Frost never let us down they worked very hard to find us a buyer. When Frost found us a buyer we were then introduced to Vanessa who dealt with the solicitor's side of the sale. She kept us very well informed and was very happy to deal with any questions that we had. We can honestly say that Frost did a brilliant job and would not hesitate to recommend them to people who want to buy or sell a property. It is thanks to them that we are able to move into our dream home. A BIG THANK YOU TO ALL THE TEAM ."
  • Seller Testimonial

    Mr & Mrs Wheller
    "Even in difficult times, Frost has delivered the most exceptional service when dealing with the successful sale of our property. We actually marketed our house a couple of years ago with Frost but, after Frost successfully found a purchaser for our property, we had to withdraw from the market for personal reasons. When we were ready to sell again, we had no hesitation in going back on the market with them again because they had provided a professional service and quickly found a purchaser for our property on the previous occasion. Again, the whole sale process was dealt with superbly. Ben was spot on with his knowledge of the market conditions and pricing, and Lee and Charlotte were great in marketing our property and getting viewings booked in. All appointments were always confirmed by email and text, which was really helpful to keep track of everything, and feedback was always promptly given by email following viewings. Once we got to the price negotiations stage, Lee was excellent at keeping both ourselves and our purchaser informed and assisting towards a satisfactory outcome for everyone. When the sale had been agreed for our property, Vanessa kept everything moving forwards, pushing things along when solicitors needed chasing and keeping everyone informed with tact and diplomacy. Everyone at Frost works together as a team and regardless of whom I speak to in the office; I always receive an intelligent, informed and friendly response. People sometimes think that estate agents get paid a lot of money for doing nothing, and whilst that may be true for some estate agents, at Frost they really earn their money, providing full support from start to finish. Throughout the whole sale process, Frost delivered a completely professional yet personal service. After dealing with other estate agents when viewing properties for us to purchase, I quickly realised that we had made an excellent decision to go with Frost. The service has been second to none and has far outshined all the nationwide estate agents I have dealt with during our property search. It seems that the news of Frost's excellent service must be spreading as I see more "SOLD" signs by Frost than ever before! I am delighted with the service we have received from Frost and would highly recommend them."
  • Seller Testimonial

    Mr & Mrs Morgan
    After being on the market with another agent for four months we decided that a change was needed in order to sell our property, and after meeting with Ben from Frost I was immediately impressed with his 'plan of action' and gave him and the team the go ahead to market our property. In comparison to the other agent we had been on the market with, Frost were by far the more thorough and professional of the two and I had a lot more confidence in their ability as an estate agent. I was subsequently impressed at Ben's determination to capture the house in the best way he possibly could as he came to the house three times to take different pictures to ensure that they were up to the high standard that he had come to expect. This would obviously be crucial in the market of the house and was typical of the service we were to receive from Frost. Communication was also superb, and was far superior to our previous experiences, as the team kept us up to date with every piece of information on their live website and were prompt and meticulous with doing so. Having an 18 month old daughter and being 9 months pregnant at the time we were obviously very keen to keep disruption to a minimum and the team at Frost could not be more accommodating. They advised us on the best way for viewings to be made and were more than happy to carry out all viewings in our absence making keeping the house clean and tidy in between appointments extremely easy. We were not let down with our trust in Frost as they delivered 7 viewings in the first weekend which resulted in two offers, one of which led to in the sale of our house. Having had months of 'pointless' viewings we were confident that all viewings made in this particular weekend were relevant and all had potential. We were obviously ecstatic at the news of the sale. After the offer was made the rather painstaking and difficult period whist dealing with solicitors, surveys and fees was made easy and effortless by Vanessa taking the initiative and responsibility with communicating with all parties on our behalf. Obviously we had a few hiccups along the way, but Vanessa always provided a solution and when a solution was not easy to reach Vanessa provided her advice and support without question. On behalf on me and my family we cannot thank Frost enough for all their help at this extremely stressful period in our lives and would not hesitate in recommending their services to family and friends "
  • Seller Testimonial

    Jonathan Barnett
      "Those who know me well will tell you that I rarely ever give testimonials so when I do everyone should take note! Having spent the whole of 2011 desperately trying to sell my father's bungalow using no fewer than 3 different estate agents all of whom tried to convince me that there would be queues of prospective buyers and the property would sell in just days. Well 2011 came and went and still there had been no offers. A chance meeting, just before Christmas 2011, was about to change my luck and for the better. I first met Ben Gershon when he showed me around a property he was marketing in the local area. He impressed me with his non-pushy, attentive approach and following our brief meeting I decided to give him the task of selling my father's property. The property went on the market in early January 2012 and within days there were viewings arranged. Indeed, the first people to view the property put in an offer which was accepted and we looked forward to completing in March. Unfortunately these buyers pulled out just days before we were due to exchange contracts, so the property was put back on the market immediately. Once again Frosts pulled the rabbit out of the hat and found another buyer within a short period of time. The rest is history as we finally exchanged contracts last week in April with completion set for the middle of May. In this day and age, when criticism is so freely dished out but compliments are far harder to come by, I wish to buck the trend and state how impressed I have been with the highly professional and motivated staff, the regular updates, the feedback on viewings and the constant support the team at Frost has provided throughout this stressful time. Really well done, and I shall definitely be using your services again. "
  • Seller Testimonial

    Mr & Mrs Doe
    "We first contacted a few agents in my local area that we thought would have been familiar with our type of property and equally would have an abundance of waiting buyers as per their many canvass letters we had received. After having a few agents around we decided on one particular agent that we felt very confident with. Unfortunately it was downhill from that point on. The photographs, communication and qualification of prospective purchasers were just not what we had been promised. By chance we stumbled across Frost Estate Agents after making contact with them to view a large detached property they were marketing. From that point onward we realised that there indeed is a professional agent out there and when the Sales Manager, Lee Campbell asked if we could assist with the sale of our property we didn't hesitate in inviting them around. Ben Gershon one of the Directors visited us and immediately put us at ease and we once again felt very confident. The photographs Ben took of our property were absolutely stunning and really showed our property at its best and more importantly they were free! The sales team quickly got to work on the marketing of our home of many years and the communication was first class. Whoever we spoke to in the office knew who we were, unlike what can be said for our previous agent. It was not long before they started arranging viewings and immediately we could see the quality was excellent, clearly they had been qualified prior to their visit. Not surprisingly one of their viewers made an offer that we negotiated with and agreed a sale and looked forward to our forthcoming move. We must say that Frost were a breath of fresh air, Vanessa the sales coordinator kept close contact with our buyers, broker and solicitor and eventually we exchanged contracts. We believe that without her close management we may indeed not have completed the sale as she acted promptly and professionally to overcome any problems that arose. Thank you Frost, we will definitely be recommending you to our family and friends. "
  • Seller Testimonial

    Tim & Lucy
    We had bought our house from Frost and had been impressed with them then, so when it came time for us to sell we knew which agent we'd be going with. It also helped that they'd already recently sold a house on our street within a fortnight. One of the things we liked about Frost was their professionalism and how they took pride in their work. The quality of the photos that get taken of your house are just one example of this. They were also very understanding of us having a small baby, they were happy to accompany potential buyers even if we were going to be in, and generally just made us feel that us and our move to Sheffield was important to them. I'd happily recommend Frost; in fact I already have on Mumsnet!"
  • Seller Testimonial

    Lisa & Lee
    Simple advice to anyone buying or selling their home - "ONLY USE FROST" don't waste time comparing other agents, none of them will be better than Frost all you'll do is delay your sale or purchase. Having marketed our detached bungalow in West Purley with another agent, we waited 6 weeks and nothing, no viewings, no interest. We were told it was the state of the market coupled with the fact our property was quirky with limited appeal to a niche market. Not believing our beloved home wouldn't appeal, we took the leap to Frost, and from that first meeting with Darryl Rixon, we never looked back. Within a couple of days, viewings were being booked, the 4th viewing being our buyer, an offer made within an hour of leaving. Frost is by far the most up-to-date modern agent we've encountered. Their excellent use of social media really does add value to the marketing process. Using Facebook and Twitter reaches an audience that pigeon post would never get to. The online portal to track and monitor interest in our property was great, we could see, at the click of the mouse, what was going on. The property marketing was superb, the photography was not the usual point and shoot; Darryl wanted it perfect, even moving our bathroom mat as he said it would ruin the photo! The staff at Frost are exceptional, such a great upbeat friendly bunch and so professional, nothing was ever too much trouble - they certainly put the customer first. They are a modern, professional, upbeat, trusting agent, using excellent systems and processes from start to finish of the property journey. We'd have no hesitation to use Frost again, we'd not even consider another agent no matter how good the deal may be - none have the same touch as Frost do!
  • Seller Testimonial

    Mervyn & Sandy Brown
    "We were impressed with Frost's from the first meeting right through to the final sale. At the outset, the enthusiasm and belief in achieving a good sale price was in marked contrast to the two other local agents we invited to value, and potentially market, the property. The brochure details were thoughtfully prepared and the photographs exceptionally good, presenting the house to best effect. Viewings were set up very soon after it was placed on the market, and we had a large number of qualified viewings over the following weeks, with an acceptable offer being made within the month. The follow-up service was also exemplary, with the high level of communication we had become used to continuing through to contract exchange. We have absolutely no hesitation in recommending Frost Estate Agents to anyone looking to move - you will not be disappointed!"
  • Seller Testimonial

    Miss Rasul
    " I had previously tried to sell my house unsuccessfully using a couple of well know local estate agents in my area over a period of seven months before I appointed Frost but found their service mediocre and they weren't getting people through the door. When I appointed Frost, I had lots of viewings within a matter of days and quickly started receiving offers. I think their marketing literature and enthusiasm was fundamentally a key factor in generating so much interest and an acceptable offer. It was a delight to speak to any member of staffand whoever I spoke to always knew what was going on, from the early marketing days all the way through the sales transaction. Throughout my relationship with Frost I found all the staff extremely organised, efficient, professional and courteous all the way through until the sale completed. I would recommend using them and would definitely be calling on them if I decided to move back to Purley."
  • Seller Testimonial

    Mr & Mrs Hipgrave
    "Selling our family home of thirty one years was always going to be difficult. Ben from Frost was so kind, professional and efficient and we had a buyer within six weeks. We experienced all the agents in Purley whilst looking for a property to buy and none of them came close to Frost. Our thanks to Ben and especially Vanessa, 'our rock' who kept us constantly updated and sane on the roller coaster ride of moving. Our thanks to you both and all the team at Frost who were all so helpful throughout the entire transaction. Quite simply; YOU ARE THE BEST."
  • Seller Testimonial

    Mr & Mrs Galloway
    "I would like to thank all the staff at Frost Estate Agents for achieving the successful sale of my property. I had extremely good communication from the team and particularly Lee, Charlotte and Vanessa were very helpful and optimistic whilst accompanying many viewings from prospective purchasers. Although the housing market is somewhat difficult due to the rather adverse financial climate, Frost still generated many viewings and achieved an excellent price for my home, £17,000 more than the first sale that we agreed which fell through due to my purchaser's buyer through another agent withdrawing from the sale. We were moving to be closer to family and were looking for an agent with a very good reputation in the area and we had heard nothing but excellent reviews about Frost, so we had no hesitation in choosing them to sell our family home. Their service was exceptional from start to finish and we felt all the team in the office were more like an extended part of our family rather than Estate Agents just looking to earn a fast buck! If you are looking for a first class agent then I recommend you definitely give Frost a call."
  • Seller Testimonial

    Jeeger Dodhia
    "Frost is a very professional and interactive Estate Agent. I was a first time buyer and thus naturally cautious and anxious about purchasing a property. Vanessa and Lee responded to my queries and concerns attentively. During the early stages, Frost would send me text and email confirmations of viewing times and any changes, which was very helpful when managing my business schedule. Communication was excellent and clear and the entire purchase was completed within two months. I found the staff very efficient and accommodating. I would thoroughly recommend Frost not only because of their service but also because the properties they market are always of a high quality and specification. Even as a buyer, I was impressed with their honesty and clarity. They coordinated the process with great energy. If I ever look to sell, Frost would definitely be my first point of call."
  • Seller Testimonial

    Courtney Spence and Roger Daw
    "When we moved to Purley six years ago we found our house through Frost. As purchasers, we were very impressed with the service they offered and the professionalism they showed throughout the process. So when it came to sell, we invited three agents, including Frost, to value the house. We were not surprised to find that Frost had retained their professionalism and excellent customer care making it an easy decision to instruct them to sell our house. From the beginning, we were again impressed with all the staff and the care they took in the selling process. Hopefully we will not be selling again for some time! But when we do, we can only hope the local estate agents can come up to Frost's excellent standards." They were most supportive when we lost our first buyer and rallied to get us another as soon as possible, which they did. They guided us through each stage of the process with ease and concern."
  • Seller Testimonial

    Malcolm Warren
    "It is some 20 years since I last needed the services of an Estate Agency at which time the service I received was fairly mediocre. It was therefore with some trepidation, in the capacity of a co- Executor with my brother that we started to look around for an Agent who would actively market a flat that formed part of the Estate. We initially approached Frost's due to their prominent location in Purley and were impressed by Darryl, one of the directors, who came across as open and honest without being "pushy. As Executor's we needed a fairly speedy sale but at the same time a realistic price for Estate purposes. Whilst the suggested marketing price (and actual price we could expect to achieve) seemed a little on the low side, realistically, they did reflect the very difficult market conditions that still prevail so we decided to proceed with Frost's. We were impressed by the speed at which they swung into action, marketing the property and getting potential buyers through the door in the last quarter of the year.As Executors, one working and living in Purley, the other 100 miles away, Frost's were happy to show people around the flat on our behalf. As such, we particularly liked the use of e-mail communications which kept both of us informed of potential viewings and the all important feedback. We also liked the structure of having a "named" Sales Progressor, Vanessa, who kept us informed. In her absence, other members of the enthusiastic and friendly team were able to up-date us generally, if not specifically, but overall, this did not cause a problem. Whilst a sale was almost achieved within four months of marketing the property unfortunately, it fell through at the last hurdle. Nonetheless, a further buyer was found in the early part of the New Year, which required a degree of negotiation. Frosts handled this competently and the actual price achieved was very close to what we were originally told to expect. Completion has now taken place enabling us to wind up the Estate. Overall, Frosts performed well in a difficult market and they would therefore be seriously considered for any future property transactions."
  • Seller Testimonial

    Diana Dobson
    I was moving in with my partner, and was looking for a quick sale with no chain. Frost's sale boards could be seen regularly in my road and I'd noticed that it didn't take long for the "For Sale" signs to be changed to "Sold", so I decided to get a valuation from Frost, plus one from another local agent, for comparison. I was given an appointment for a valuation at a time that was convenient for me, and when Ben arrived, it very quickly became apparent that he had an extremely detailed knowledge of the local area and of my road in particular. Frost's fees were very reasonable and the fees structure was explained to me, in detail, so I knew exactly what I would be charged, in advance, with no unpleasant surprises. Unfortunately, the same cannot be said with regard to the other agent who came to value the property. His company had sold only one house in my road, two years ago, and he lacked Ben's knowledge and enthusiasm, so I did not hesitate to instruct Frost. Throughout the sale process, I was extremely impressed with the high standard of service provided by Frost and the professionalism of all their team. My property was marketed very quickly, and the details (including Ben's excellent photographs of the property,) were sent to me for approval, prior to publication. Within an hour or so of the property going "live", I began to receive telephone calls from the Frost office regarding requests for viewings, two of which were arranged for the evening of the same day, and the others for later that week. Just after 9am the next morning, Frost contacted me to tell me that the first person to view my property on the previous evening had put in an excellent offer. Being a first-time buyer, he was in an excellent position to purchase the property, the sale progressed very quickly and within a few weeks we had exchanged contracts. I cannot praise the staff at Frost, highly enough; they were always courteous, efficient and enthusiastic. Vanessa was my main point of contact, liaising with my solicitor and the buyer and his solicitor. I was continually updated by email and telephone with the progress of the sale and Vanessa proved to have the experience and the tenacity required in order to move the sale along as quickly as possible to a successful conclusion. I would recommend Frost to anyone that is looking to buy or sell a property. Their service is second to none."
  • Seller Testimonial

    The Tagholm Family
    "Our parents had lived in the big Edwardian house for over forty years and it was quite a wrench to sell it. We met Frosts and liked their enthusiasm and warmth. They turned out to be quick and efficient from the start, keeping us fully informed at all times. It would be hard to fault them. The marketing day was an outstanding success on several levels. We had around forty different interested parties at regular intervals, well organised by the agents. This concentrated the selling process and, more importantly, since the bids had to be in by a given day, allowed us to consider the various offers at the same time. We received offers on or above the asking price and again Frosts qualification process was first class obtaining all the financial and chain details of the offers so we were able to make a firm decision on which one to accept. The length of time between the 'Open Day' to completion was just six weeks.My brothers and I therefore cannot thank Frosts enough for their commitment in finding the right buyer. It wasn't just the price because we wanted to see a real affection for the house as well. We would highly recommend anyone looking to sell their property to seriously consider offering Frost the chance to help with their move."
  • Seller Testimonial

    Mr & Mrs Fatehi
    "We initially tried another Estate Agent and after many months without a successful sale or positive feedback we decided to try Frost Estate Agents after seeing many of their sold boards around. We were immediately impressed with their high levels of communication and the standard of service that we received. The confirmation of viewings via text and e-mail with the buyers name and position was very useful and they confirmed viewing feedback by phone and also e-mail. Anytime we needed to chat to someone regarding our property everyone was able to help and was fully up to speed, giving a real sense that they work as a team and genuinely cared about our wants and needs. The brochure that was produced for my property was outstanding and clearly paid off when we received many viewings and a successful sale. As soon as the sale was agreed the levels of communication went on to impress us even more. We had a dedicated sale progressor called Vanessa who was always available to speak to and helped to progress our transaction through to completion as smoothly as possible. We would definitely recommend Frost as an independent Estate Agent that really stands out from the rest."
  • Seller Testimonial

    Alun & Gemma
    "Having tried two other local estate agents and been on the market for six months, with little interest and few viewings, we were in desperate need of a new approach to selling our home. Frost contacted us stating that they would do an evaluation and thought they would be able to market and sell our property successfully. Due to our lack of previous interest we were dubious as to what another agent could possibly add. Within the first two weeks of our property being with Frost we had numerous viewings, more than the previous six months, and all showing genuine interest. It was clear that they had been matched to an appropriate property to come and visit. Within three weeks we were offered the asking price which we accepted. The Brochure of our house looked so professional as the photos far exceeded any taken previously. The communication from Frost was superb. The use of email, phone and text ensured that we were always informed of viewings in the quickest possible time. In addition Frost chases every viewer for feedback, which is invaluable as a seller as you see the comments direct from the viewer via email. The sale process was again smooth with all employees being able to help. A dedicated sales progression team ensured that we, the buyers and both sets of solicitors were up to date and providing the relevant information at the relevant times. Frost was incredibly professional at all stages and I would highly recommend them to anyone looking to sell their home. The difference with Frost is that they actually sell your house rather than simply putting it on line for someone to stumble across. To top it all off they are really friendly and very easy to do business with."
  • Seller Testimonial

    Mr & Mrs Royal
    "Prior to putting our house on market we invited numerous estate agents within Addiscombe who we thought understood the market/area. A family member who previously used Frost to sell their property recommended the agency, I was reluctant to use Frost in the first instance as we believed they only had a in-depth understanding in the CR2, CR8, CR5 postcodes due to their office location not CR0, however I invited Ben Gershon from Frost to carry out an valuation on our property due to the overwhelming feedback we received. I was amazed by Ben's professionalism and his knowledge on the Addiscombe area and his understanding of the target audience who would be attracted to such a property. He seemed to know the area better than I although we lived in CR0 for many years.We were also in ore over the non conventional approach which Frost used to market their properties which we've just not seen from another agency. We decided to select Frost and another local agent to market our property. Within a couple of day's we could clearly see the difference between Frost and the local agent which placed Frost on a higher platform. The Local agent believed in quantity inviting anyone and everyone to view our property without mortgages and deposits whilst Frost believed in quality cherry picking their database to obtain the right candidate in the best position with a mortgage and deposit who were more likely to purchase our property and not waste our time. Within a few days the 2 candidates who Frost sent to view our property placed an offer whilst the Local agent had no offers, despite inviting over 10 candidates a week to view our property which proved to be a major disruption to our family with no results. With regards to our onward purchase Jenny and Vanessa went above and beyond their role by providing an end to end service to ensure the sales of my existing property and onward purchase moved swiftly via the solicitors and other estate agents involved. We would just like to say thank you to the Frost team for all the time and effort that they've put into sale and the onward purchase to make it happen. This has been an exceptional customer journey and I will definitely recommend Frost to anyone and everyone who's in the process of putting their property on the market."
  • Seller Testimonial

    Phil & Sarah
    "As I work for an Estate Agent in Central London, I had very high standards when it came to the service we were expecting from our Estate Agent. When we decided to sell our house we invited three local agents round. We didn't know Frost very well at this point, but they seemed to have a lot of sold boards up in our area and one of the most prominent shop frontages, so we decided to invite them along too. Darryl was extremely professional and gave us a valuation that we felt confident with. We explained that we wanted a quick sale as we had already found a house to purchase, so he valued our property with this in mind and assured me a quick sale was achievable. The photos that Frost took were excellent and really showed off our house to its best potential. These were also taken at the time of valuation so we wasted no time in getting the house straight on the market. We had around ten viewings booked for the first week and received our first offer on day one of marketing! On day two, we received a full asking price offer from a buyer we felt extremely confident with. We also received a back up asking price offer. During the arrangement of all the viewings, communication with the office was excellent; we were always telephoned to ensure it was convenient, emailed and sent a text with the viewers name and position. We also always received feedback from the viewings and all the staff were extremely courteous and always at the end of the phone if you needed them. The buyers Frost found for our house were excellent and we concluded a very quick sale, monitored the whole way throughout by Vanessa who was always on the end of the phone or email if I needed anything. She kept in touch with the agent we were buying from and made sure that everyone was doing what they should be which was great as it took the pressure off us. I would not hesitate to recommend Frost and may even be taking a few tips from them to put into practice where I work!"
  • Seller Testimonial

    The Shaw Family
    "After making the decision that we wanted to move home we invited some local agents in to value our property in Wallington. We visited some agents in Purley to register our details looking for a purchase, when Frost asked if they could come to value our property. I refused the offer at first as I had already had local agents in and to be honest we were quite dubious about an agent in Purley marketing our property. However when Frost showed us the perfect house in West Purley we fell in love with it and decided to invite them round for a valuation on our property. We were immediately impressed by the professionalism of Ben Gershon who came to value our house so we decided to instruct Frost's to market it straight away. Within the first week we had 9 viewings in which we accepted an offer of the asking price. This completely changed our minds about needing a local agent to market our property as this had just been proved not to be the case! We then had our offer accepted on the property we loved and were able to start the process immediately. It turned out that the sale of our own house was not going to be as straight forward as we had expected but the whole team at Frost were always there to help out as much as they could and our buyers were very patient. Everyone at Frost was always up to speed with the process so that anyone could help if needed. When we finally exchanged contracts the whole team was genuinely happy for us and could not wait to hand us over the keys to our new property. The day after the move we received some lovely flowers from everyone at Frost which we just did not expect. They really do pull out all the stops and go above and beyond what is really required of an Estate Agent. They offer a very personal service which makes the whole experience a lot easier! They were absolutely brilliant and I would recommend them to anyone."
  • Seller Testimonial

    Claire & Nick
    We chose Frosts to manage our house sale due to their presentation. The sales team were not at all pushy and explained the process and their terms very clearly. Frosts have a fantastic location in Purley it is possibly the best spot in the town centre as the whole window is on display, we knew our house would get prime time viewings as well as the added interest via the Internet listings. We also decided to use their in house solicitors, again this was not pushed on us .I have to say the service we received from the solicitor dealing with our sale/purchase was first class. All the team at Frosts are extremely professional, they really took time to get to know our property in order to sell it to their full potential. We put our house on the market towards the end of October last year and we immediately had viewings arranged. Considering it wasn't the best time of year to market a property and the added downturn to the housing market we had in excess of 12 viewings within 2 weeks and 2 offers made.We also purchased our new house via Frosts and they did everything in their power to secure our offer. The individuals dealing directly with our sale and purchase have been extremely professional even when things out of their control have become extremely stressful. I have to say they went above and beyond their duties of an estate agency and we would not hesitate in recommending them and would certainly use them again."
  • Seller Testimonial

    Martin & Mel
    Before putting our house on the market we invited a number of agents round to value our property and discuss how they would market it. Ben Gershon visited from Frost and he stood out from the others as being very professional. Also when we looked at all the different agents' websites and compared the quality of their photos and the way they presented the property details and floor plans we found it very easy to choose Frost. Frosts did not disappoint and quickly arranged some viewings with the first potential buyers putting in an acceptable offer. We promptly found a purchase ourselves but the agent seemed unable to resolve certain problems that arose and despite Vanessa's helpful intervention we had to pull out. With the support of Vanessa and Jenny from Frosts we were able to get through the next few frustrating months but our purchasers pulled out of the sale. Vanessa moved very quickly to ensure we kept the chain that had taken so long to put into place. Within hours our property was back on the market and viewings were being made. Thanks to the hard work and dedication of the Frost's team, within a week our property was sold again and our chain finally completed a couple of month's later. However, we found a much better property in no time but the agents were truly terrible. The staff there could not work as a team which proved very confusing and disconcerting when calling their office and to make matters worse they were also the agents for the next property in the chain. We couldn't believe how unprofessionally some of the agents were and would recommend anyone to use Frost. The whole team at Frost were there for us throughout with helpful support and advice - not to mention keeping us sane! For this we cannot praise them enough."
  • Seller Testimonial

    Julia White
    I wanted to drop you a line to let you know how impressed my husband and I were by the service you and your team provided while we were selling our old house. Not only did you find us a suitable buyer quickly, but the ongoing support from your team was invaluable. Whenever I called the office, whoever I spoke to knew not only who I was but also the status of our sale, which is a marked difference from the estate agent we used previously. I'd also like to highlight Vanessa in particular as a staff member who is invaluable to clients - she chased the chain for us, managed our buyer's expectations and generally took care of the sale for us. Thanks once again and please do pass my best to the team.
  • Seller Testimonial

    Basudeb Dhar
    Hi Jenny, Many thanks for selling my flat. On the very first day after talking to you and Ben I was convinced, you would be stand-out from other estate agents, and right now I believe I was 100% right. Wish you very best wishes.
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