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User Guide

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Company Profile

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    Situated in the picturesque market town of Wimborne Minster in Dorset, Alan Cosgrove Estate Agents was acquired in September 2013 by Hearnes Estate Agents upon the retirement of the principal, Alan Cosgrove.


    Hearnes Estate Agents is built on honesty and integrity whilst providing an unrivalled level of service. Established in 1996 by a husband and wife team, Lyndon Le Boutillier and Lynda Hearne, Hearnes has now become one of the most respected and successful estate agencies in Dorset and Hampshire, with market leading offices in the towns they operate in.


    Mark joined Hearnes in 2014 as joint owner of the Wimborne office - he has lived locally for over twenty years and has a wealth of experience in agency, having worked in the Poole/Bournemouth area for over 30 years where he has built up an excellent reputation in customer service and sales which has resulted in a large amount of repeat business over the years. In his spare time Mark enjoys running, especially around Wimborne and Pamphill. He has achieved two London Marathons with the possibility of taking up the challenge of a third.


    Right from the start the Directors set out to change people's perceptions of estate agents; to prove that friendliness and professionalism can go hand in hand, to be open and straightforward and always ready to help, be responsive and accountable and live up to every promise they make. In short, top take the usual stresses and strains out of buying and selling, make the whole process as simple and straightforward as you've a right to expect.


    • Professional brochures with bespoke photography presenting your home in the best light, including aerial shots if required

    • Wide ranging knowledge of the local area and markets

    • Truly independent to ensure impartial, unbiased advice

    • Client feedback after every viewing

    • Upgrading advertising on Rightmove increasing the likelihood of property viewings by over 40%

    • Prominent town centre offices with illuminated window displays

    • Comfortable and friendly office environment

    • Traditional values of a family owned and run business

    • Accompanied viewings

    • Mobile numbers and personal email address available for all staff

    • Extensive knowledge in conveyancing seeing your transaction through to a successful conclusion







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User Guide

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    Why Choose Hearnes Estate Agents?

    Ask our clients why they feel so at home with us and among the variety of reasons, certain common factors are bound to emerge.

    • Detailed, wide-ranging knowledge of the local markets
    • Unique sales progress co-ordinator to see your transaction through to a successful conclusion
    • Truly independent to ensure impartial, unbiased advice
    • No tied sole agency agreements binding you to a single agent for any period*
    • Friendly, knowledgeable people always ready, willing and more than able to help
    • Top quality particulars and brochures to present your property in the best light
    • Eye-catching effective advertising in local and regional media and on the internet
    • Client feedback after every viewing
    • Written guarantee of service standard
    • Traditional values of a family owned and run business
    • Accompanied viewings
    • Regular contact to update you on changing market conditions and buyers' reaction your home
    • Working practices based on sound Christian principles of honesty, fairness, integrity and helpfulness
    • Quality property photography, including aerial shots if required
    • All calls returned - and mobile numbers available for all staff
    *Some Estate Agents will ask you to sign an agreement for as much as 16 weeks which you cannot then get out of, even if the agent does not deliver the expected service. At Hearnes we do not understand what benefit this is to our clients. We are confident in keeping our clients through good service, not unscrupulous contracts.

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    Promoting your property - Advertising

    For advertising to be effective, it has to convey the right message in the right medium to the right people at the right time - and from practical experience, we know exactly how that can be achieved.

    We maintain a constant presence in local papers and property supplements, in regional and specialist magazines - and in every case, we ensure our adverts, both large and small, are both distinctive and noticeable in a particularly crowded and competitive environment.

    Through such advertising, your property could be seen by more than 200,000 people - generating serious enquiries week in and week out, and helping to give you the best possible chance of attracting a buyer and securing a sale.

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    Literature
    Take a look at any of the printed material we produce and you'll immediately see how it reflects the standards we've made our own.

    Our property particulars are clear and concise, with colour photos showing each property at its best, additional views of interiors to add interest and appeal where appropriate, and all the necessary information presented in a format that's coherent and easy to digest.

    For substantial properties, we'll put together a full-colour brochure, with a cover commissioned from a professional photographer, extensive coverage of both interiors and exteriors, room by room specification and an overall look and feel that exudes quality on every page.

    In other words, literature that does full justice to your property - and acts as a silent salesman in the most positive and productive way.

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    Web promotion

    With more and more people having access to the internet, we have an unprecedented opportunity to put your property in front of an ever increasing audience.

    To that end, we've made sure our own website is as hardworking and effective as any of our staff. Making it simple to use, easy to find what you're looking for and full of the crystal-clear information that's needed to make a decision.

    We also put your property on rightmove.co.uk and various other websites - while our own website attracts hundreds of people in a typical month, many of whom go on to visit a property in person and then put in an offer which leads to a sale.

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    Seller's guide

    When you decide to sell your home, it's worthwhile asking friends, neighbours and colleagues for their experience of local estate agents. From this, you can put together a short list of three or four - asking each for a valuation of your home.

    Don't simply opt for the agent who gives you the highest valuation or quotes the lowest fee, but make a rounded judgement on the impression they create and the services they offer. And adopt a similar approach when choosing a solicitor to handle your sale.

    If you ask us to sell your property, everything we do will be focused on attracting the maximum number of potential buyers and obtaining the best possible price in the optimum time.

    To do this, we make use of a wide range of resources, including

    • accurate valuations, based on our intimate knowledge of the local market
    • detailed, full-colour property particulars and brochures
    • eye-catching sale boards
    • prime position advertising in local and regional media
    • your property featured on our own website, rightmove.co.uk and other relevant sites
    • accompanied viewings
    • continually updated database of people already looking to buy

    The result? Your property marketed to maximum effect - and your prospects of selling inevitably enhanced.

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    Buyer's guide
    When you're thinking of buying a house, the first thing to do is find out how much you'll be able to borrow for your mortgage. You can talk to independent advisers or approach a bank or building society, but whichever mortgage you choose, you should be sure the repayments and running costs of your new home are affordable. Some lenders now provide certificates of mortgage approval and these can be very useful to demonstrate you're a serious and credible buyer to sellers and agents.

    There are a number of other costs you'll incur when buying - with stamp duty and solicitor's fees likely to account for several thousand pounds. You'll also need sufficient funds to cover any deposit and fees for surveys, valuations, land registry, mortgage arrangements and removal expenses.

    When you find a property you like, you can make an offer to the selling agent and if it is accepted, you should ask for the property to be taken off the market. At this stage, you should instruct a solicitor to act for you, and together with the seller's solicitor, they will draw up the contracts for the sale. Your solicitor will make any enquiries that are needed and resolve any questions or queries you may have.

    While this is being done, you should arrange for a survey on the property and if this is unsatisfactory, you will still be entitled to pull out of the sale without penalty. Prior to contracts being exchanged, you will be asked for a deposit, and once you've paid that, your sale should proceed to completion on the date you and the seller have agreed.
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  • Team Member

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    Mark Stylianou -Managing Director / Owner
    Mark joined Hearnes in 2014 as Director of Wimborne Office. He was born in Kingston-upon-Thames and moved to Poole at the age of 5. His father is a Greek-Cypriot hence the surname 'Stylianou' and he is very close to his family of 3 sisters, 7 nieces/nephews and his parents who all live in the Wimborne and surrounding area. Mark has been happily married since 1998 to his wife Ruth and has two daughters, Helana and Nicole. Mark has a wealth of experience in agency and has worked in the Poole/Bournemouth area for over 30 years where he has built up an excellent reputation in customer service and sales which has resulted in a large amount of repeat business over the years. In his spare time Mark enjoys running, especially around Wimborne and Pamphill. He has achieved two London Marathons.

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    Lyndon Le Boutillier - Founder & Owner
    Born and bred in Bedfordshire, Lyndon was educated at Bedford School and lived in that area until 1992 when he moved to Bournemouth. His first full-time job was as an Estate Agent in Newport Pagnell in 1982 for a highly charged independent group called Taylors. He has always been in agency and thoroughly enjoys his career. Having been involved with corporate agency for some years he felt that setting up their own company was the only real way to be able to provide the best possible service. Lyndon runs the day to day operations at Ferndown and maintains a consulting position in Ringwood. He too is a committed Christian and hobbies include fishing and golf (if he ever gets the time between running the children around!)

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    Jeremy Stuart - Sales Manager
    Jeremy was born and bred in the Bournemouth area. He joined Hearnes in 1999 having previously been a trainee manager at Tesco's and subsequently working in the investments department of NatWest Bank. Jeremy worked up through the ranks to become one of our longest serving and most valued senior consultants, with his watchwords being 'conscientious and diligence'. Jeremy spends much of his spare time supporting his favourite team AFC Bournemouth football.

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    Clive Oldridge - Senior Property Consultant
    Clive was born in Wembley and raised in Bournemouth and Poole areas. His parents owned two hotels in Boscombe and Canford Cliffs where he learnt the true value of excellent customer service and really enjoyed growing up in the people business. Clive has achieved a diploma in psychology which has enabled to him to take his customer service skills to a higher level. He became an estate agent in 2004 and believes that estate agency is all about people. Clive and his wife Carol enjoy outdoor activities such as swimming and walking their Labrador, Henry! He is also a keen photographer. Clive joined Hearnes in Poole in 2016 and has recently moved to Wimborne office.

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    Judi Tipping - Property Consultant
    Judi grew up in Cheshire, and after graduating from Kingston University she became a buyer for Sainsburys and then Waitrose. She moved with her family to the Wimborne area in 2003 and is now employed by Hearnes fulfilling her dream of working for an estate agent. Judi has three children and when she's not being a "taxi driver" to their sporting fixtures she enjoys cycling, gardening and long dog walks.

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    Miranda Townsend - Property Consultant
    Miranda has lived and worked in the area most of her life. Having worked in retail management for over 30 years in Wimborne she is very familiar with the town and its residents. Originally born in Bristol she grew up in Buckinghamshire before moving back to Wimborne in 1969. She attended Wimborne Grammar school before if became part of QE comprehensive. She enjoys socialising and has a keen interest in local history, wildlife, walking, and music.

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    Linda Nairn - Branch Administrator
    Having been involved with running her own business for many years in London, Linda moved to Dorset bringing about a complete change of lifestyle. She has worked in an admin and accounting role for a variety of businesses but now enjoys working full time for Hearnes. Spare time is still spent with her four children whenever possible and travel is a new pastime as her daughter lives in Asia which has opened up many new experiences.
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    User Guide

    Title

    • Introduction

      Where service counts Please don't take our word for it... Whether you're buying or selling, whether your ideal home is a new apartment, a period property or anything in between, with the help of Hearnes Estate Agents you can look forward to finding what you want, finding a serious buyer and enjoying a smooth,successful transaction from beginning to end - here are some of our recent clients' comments.



    Testimonials from Sellers

    • Seller Testimonial

      Just a note to thank you for all your hard word and commitment in ensuring our sale and purchase went through so smoothly. 

      We will be recommending you to all our local friends!

      Mr & Mrs W

    • Seller Testimonial

      We would like to take this opportunity to express our sincere thanks to you and Jeremy for your support and professional conduct, during the sale of our property.  From the outset you provided an excellent service, it was obvious to us that you understood the local property market and were able to give well informed advice.  Throughout the process of our sale, you kept us fully informed at every stage and provided us with valuable information and guidance, to achieve both our sale and a subsequent purchase.  We would have no hesitation in recommending Hearnes Estate Agents, to friends and colleagues, the service you have provided has been exemplary.

      Mr & Mrs L

    • Seller Testimonial

      Thank you so much for the way you dealt with the sale of a property for me recently.  Not only was your professionalism in marketing the property and finding a suitable buyer better than I had hoped for, but your on going involvement and the degree of support you gave between finding a buyer and completion of the sale was way beyond my expectation.

      I have no hesitation in recommending your services to anybody who wants to sell a property in this area in future.

      Thank you again, Mrs T


    • Seller Testimonial

      Thank you so much for all your help and patience with our house move.  We really appreciate everything you did to help us through a complicated move - it would have been a lot harder without you. 

      We will certainly recommend you to any of our friends who move in the future.  Thank you so much

      Mr & Mrs F, Colehill

    • Seller Testimonial

      Andrew, Just wanted to say thank you for all your efforts in the successful sale of the property. You made the process easy for me and would happily recommend you to others if you ever need it. Michael was right in recommending you.

      Mr M

    • Seller Testimonial

      Just heard the great news of settlement Mark. What took you weeks to sell took others months and months with no luck. We are so grateful to your team and especially yourself for your late night emails to us in Australia. We hope to visit family next year and when we do, we will come and meet you and your team in person.

      Mr & Mrs G

    • Seller Testimonial

      We would like to extend a sincere thank you for your advice and judgement over the last six months, not to mention your artistic flair with the camera! We have greatly enjoyed your company and moral support and appreciate the tactful way in which you dealt with our situation.  Please pass on our thanks to you colleagues.

      Mr & Mr H

    • Seller Testimonial

      I just wanted to say again, how pleased I have been to use Hearnes in Wimborne, you are a fantastic team and I would not hesitate to recommend you to others.

      Ms B

    • Seller Testimonial

      Thank you so much for your part in selling my house so quickly. I am sure it was due in part to you advertising it so widely. The whole process has been so easy for me and initially I had no idea what the house was worth as it was in need of modernisation, so I am delighted with the resulting cheque. I see your expenses were paid to you from the final cheque and thank you again for all your work to get the very best results from the sale for me.

      Yours very sincerely Mrs Audrey B of Colehill

    • Seller Testimonial

      Thank you so much for all your support during my house move and of course everyone at Hearnes too.

      Mrs L of Colehill

    • Seller Testimonial

      Our sincere thanks to all of you for your stalwart efforts on our behalf. We still can't believe it has happened. Thank you all once again - we will highly recommend you.

      Kind regards Ann & Frank

    • Seller Testimonial

      A very big thank you to you all for all your very hard work in selling our house - including keeping everyone happy up until the last moments! We really appreciate all your unseen/behind - the - scenes work you did on our behalf. You definitely deserve a medal for patience and endurance for the longest house move ever! Now we are in! Hoorah! Come & visit your old house in a few weeks when we've made some improvements. It's a project! But we know it's the house for us; lots of space, quirky, and in such a peaceful place.

      Charlotte & Richard G of Wimborne.

    • Seller Testimonial

      Thank you for your help and encouragement over the last few months, enabling us to say Goodbye to our cottage.

      Angela & Frances of Sturminster Marshall

    • Seller Testimonial

      Thank you so much for all the support, advice and guidance you have given us on our long journey to find a new home. It was worth the wait!

      Ruth, Rich and family

    • Seller Testimonial

      Just a little note to thank you for all your work and perseverance in selling number 57. We got there in the end! Our purchase of the bungalow in St Ives is still going forward and we hope to be in at least by the second week in May if not before.

      Once again many thanks! Chris & Bill K of Colehill

    • Seller Testimonial

      Thank you all for the hard work that you put in in selling our property. We got there in the end.

      Kind regards Michael & Sally R of Wimborne

    • Seller Testimonial

      A big thank you for everything throughout 'the sale', you've been a blessing sent to us.  You and your team have been lovely to work with. Thank you for all the hard work and care.

      Best wishes, Mr & Mrs T of Gaunts Common

    • Seller Testimonial

      A huge thank you to you all for helping through this difficult transaction.

      With very warm wishes to you all, Mrs S of Wimborne

    • Seller Testimonial

       Thank you so much for everything, Jeremy - you've been a star!

      Best wishes Irana & Peter of Corfe Mullen

    • Seller Testimonial

      Thanks for all your hard work on selling 'Nutshells' for us.  Without you we'd still be there.

      D & T

    • Seller Testimonial

      Thank you so much for your kindness and attention throughout the selling of our house.

      Kind regards, Mrs & Mrs C - Wimborne

    • Seller Testimonial

      Big thank yous for all your help and VERY hard work selling Orchard Lodge.  In the end it fell into place and I'm now really enjoying my new home.

      Helen W

    Testimonials from Buyers

    • Buyer Testimonial

      Thanks to Judi and the rest of the team for going the extra mile and keeping us sane so we could secure our new home.

      Steve, Melody, Leo & Matilda

    • Buyer Testimonial

      We are absolutely loving our new home and couldn't be happier thank you.! Thank you again for everything. From our lovely and relaxed viewing with Andrew, to yourself looking after us to have a quick and easy process we really did appreciate it. I have told family and friends how amazing you all are and I hope you get business from friends and family. We have no intention on moving anytime soon, but if and when we do we will ensure you look after us.

      Mr & Mrs G

    • Buyer Testimonial

      Many thanks for all your assistance with the purchase of number '55', we love our new home and can't wait to move in.

      Best Wishes

    • Buyer Testimonial

      A rather belated but heartfelt thank you for everything you did to pull the purchase through.  It really was a 'rocky' journey but you and your staff made it happen.  Thank you so much!

      For us, it's a fresh start and after many years of heartache we are both loving living at the house and in Wimborne in general.  I feel so lick to be here and can hardly believe, even now, that it all worked out.

      IN THE SHARK INFESTED WATERS OF ESTATE AGENTS, YOU ARE A TRULY HONORABLE COMPANY AND I FEEL BLESSED THAT OUR PATHS CROSSED.

      Please pass on my grateful thanks to all your staff.

      Mrs S

    • Buyer Testimonial

      Thank you so much for all your help and patience with our house move. We really appreciate everything you did to help us through a complicated move - it would have been a lot harder without you. Hopefully you will have some quieter weeks in the office now!

       We will certainly recommend you to any of our friends who move in the future. Thank you so much

      Mr & Mrs F, Colehill

    • Buyer Testimonial

      Many thanks indeed for your help and advice with my recent purchase and move. You gave far over and above what might reasonably be expected! I am thrilled with the new house! Please accept the two bottles as a poor thanks!

      With best wishes Sean T of Wimborne

    • Buyer Testimonial

      A huge thank you for all your help and patience to secure us our home. It's all we hoped for and more and most definitely worth the wait!!

      With sincere thanks from Mr & Mrs C of Colehill

    • Buyer Testimonial

      Thank you for being such a good team, you've been a pleasure to work with.

      Best wishes Mr & Mrs T of Gaunts Common

    • Buyer Testimonial

      We would like to thank you for the care and attention you paid to us as clients. You kept in regular contact with ourselves, providing us with a good selection of properties. We thought you were both polite, well informed and approachable, especially patient with us, as we viewed several properties with children in tow. We were very impressed with your professionalism. We hope that those with whom you work alongside and work, for are aware of your value to their establishment.

      Kind regards, Mr & Mrs P

    • Buyer Testimonial

      We would like to thank you, Nate, and all the team at Hearnes, for the professional yet friendly way you handled the sale of our property and purchase of our new property. You kept us well informed at all times and we will definitely recommend you to our family and friends. We are looking forward to moving to Wimborne in the New Year.

      Mr & Mrs C

    • Buyer Testimonial

      Thank you for all the hardwork in helping my house purchase.  A daunting undertaking on my own with my recent situation now.  You have been a pleasure to speak to in dealing with all and I will definitely recommend you in future.


      Kind regards, Mrs B

    • Buyer Testimonial

      Just a note to thank you for all your hard word and commitment in ensuring our sale and purchase went through so smoothly.

       We will be recommending you to all our local friends!

      Mr & Mrs W

    • Buyer Testimonial

      Dear Judi

      We cannot thank you enough for keeping our details on file - without your help we would not of had the chance to purchase our dream home 'Avonleigh'.  Many thanks again for making our dream come true!!

      Pauline & Bill N

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    Disclaimer

    The content on this Microsite has been uploaded by Hearnes Estate Agents, Wimborne. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Hearnes Estate Agents, Wimborne. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Hearnes Estate Agents, Wimborne. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Hearnes Estate Agents, Wimborne on +441202842922.