Hunters started in 1992, founded on the firm principles of excellent customer service, pro-activity and achieving the best possible results for our customers. These principles still stand firm and we are today one of the UK’s leading estate agents with over 220 branches throughout the country. Our ambition is to become the UK’s favourite estate agent and by keeping the customer at the very heart of our business, we firmly believe we can achieve this.
WHAT MAKES US DIFFERENT TO OTHER AGENTS?
• We are an independently run company
Hunters is principally owned and run by the people who work in the company. The vast majority of our offices are run by independent estate agents who are experts within their own local area and who benefit from being part of the Hunters national network. The combination of great local knowledge backed up by a strong national brand and marketing adds real value for our customers.
• We have trained estate agents
Excellent people achieve excellent results and our agents are offered full training through the Hunters Training Academy. Our learning programmes are endorsed by NAEA and ARLA and our agents work to professional standards and ethics.
• We have happy and satisfied customers!
We continuously carry out Customer Care follow up calls to ensure that we always deliver on our promises and when we make a mistake, we put it right. Our survey results* show a customer satisfaction rating of 96% - significantly above the national average for our industry.
We believe we work harder than any other agent to get you to where you want to be, whether you are selling or letting your property. Our marketing strategy is based on a very simple principle – the more people we can interested in your property, the better price we are going to get for you.
To do this, we advertise our properties within the local area, across the region and throughout our nationwide Hunters network. Our properties are marketed on Hunters as well as the UK’s major property websites ensuring maximum exposure to potential buyers, tenants and investors.
Aside from residential sales and lettings, we also have a proven track record and knowledge in Property Auctions, managing investment portfolios and Buy-to-Let, Residential Block Management, Conveyancing, Survey as well as Land and New Homes developments. So whatever your property needs, talk to your local Hunters expert.
* On average, 96% of Hunters customers who responded to our Customer Service Team between Jan-Nov 2016 said they were happy with our services. Source Hunters own website, data from across all offices.
Hunters is the UK’s fastest growing, independent estate agency chain. We are the largest estate agency franchise network with over 165 branches throughout the country.
Our ambition is to become the nation’s favourite estate agency brand by 2015 and to achieve this we intend to invest more time, money, expertise and technology than any other estate agent.
We established our business in 1992 on firm principles of excellent customer service, unrivalled pro-activity and the best possible results for our clients.
OUR MARKETING APPROACH
Our marketing strategy is based on a very simple principle – the more buyers we can interest in your property, the better price we will realise for you. Your home will be marketed within your local area, across your region and throughout our entire national network, bringing more buyers to your door.
Our dedicated Marketing Department ensure that Hunters customers are seen across a huge variety of media. We consider ourselves to be market leaders in the key areas of communication and technology.
Hunters is at the forefront of the latest developments in the industry and was the first estate agent to introduce a mobile app for smartphones.
The full Hunters marketing package includes our dynamic, intuitive website huntersnet.co.uk, our mobile website, profiling on the top online property portals, Hunters property apps for Social Media and smartphones, and ‘Intelligent’ For Sale & To Let boards – where applicants can view your property details on their mobile device simply by texting or scanning the QR (Quick Response) code on the board.
OUR MOTIVATED PEOPLE
Our biggest strength is our people – we are an Investor in People Company, with fully qualified staff via the Hunters Academy. The Academy was founded in 2003 and our courses have gone on to gain the highly sought after accreditations. We firmly believe in providing the best training; it is essential in equipping our staff and franchisees with the professional skills required to ensure the highest standards in customer service.
QUALIFIED, REGISTERED APPLICANTS
As well as our guarantee to accompany 100% of all viewings, we also assure that only genuine, qualified buyers are brought to your door. What’s more, our interlinked network ensures that we will find the right buyer for your property – regardless of whether they live next door or on the opposite side of the country. All buyers registered with us will be contacted within 24 hours of your property being marketed.
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