Contact us
or call 01332 903040

User Guide

Title

About Us

  • paragraph

    Why was IMS Lettings formed ?
    image cannot be displayed

    IMS Lettings was set up to be different in every way to the usual Letting Agents operating in the UK housing market. The key was to offer good old fashioned service standards with an honest ethic for hard work, and to build a team of people with flair, enthusiasm and a general interest in property.

    Derby's No.1 Award Winning Letting Agent have been established for 9 years and now manage over 5,000 properties making them one of the largest lettings agents in the UK. IMS Lettings specialise in letting clean, well presented properties to quality professional tenants. IMS do not deal with Students or DSS clients. The concept behind IMS Lettings is to offer an 'all inclusive' quality service at an affordable fixed price. IMS Lettings are members of NLA

Contact us

Features

Recent Properties:

User Guide

Title

Landlords

  • paragraph

    image cannot be displayed

    IMS Lettings was set up to be different in every way to the usual Letting Agents operating in the UK housing market. The key was to offer good old fashioned service standards with an honest ethic for hard work, and to build a team of people with flair, enthusiasm and a general interest in property.

    The challenge was to create a vehicle that could really let property quickly to professional people who could enjoy their new home in peace, pay their rent on time every month and look after the property. Just as importantly, to be able to offer a first class service at a clear, affordable, fixed price. Basically A fair and honest deal for landlords!.

  • paragraph

    image cannot be displayed

    IMS Lettings was set up 9 years ago borne out of the frustration with poor service and overcharging from Letting Agents who were members of Professional Bodies. The Lettings industry is unregulated and therefore anyone can set up a Letting or Estate Agency without any qualifications or even experience.

    The IMS board of 5 Directors have over 100 years combined experience in the property industry whether developing sites, buying, selling, investing, letting and managing properties.

    people with flair, enthusiasm and a genuine interest in property.

    We are delighted to be able to confirm that after years of striving and development we have achieved what we set out to do to provide a lettings service that works effectively and is capable of letting, managing and re-letting property quickly and efficiently. This service now helps thousands of landlords to get on with their day job whilst IMS manage their property portfolio. Hundreds of new landlords are joining IMS every month.

Contact us

Features

Recent Properties:

User Guide

Title

Where we're active

Our Branch

Our Branch

Current Properties

Previously Marketed Properties

Note: Markers represent the centre of postcodes, not exact locations

Find us

City Office 36 Market Place,
Derby,
DE1 3AE

Telephone us

Letting: 01332 903040  Local call rate

Email us

Contact us

The lettings properties we are currently marketing

User Guide

Title

Here's what our clients have to say.

Testimonials from Landlords

  • Landlord Testimonial

    Gemma was very professional and proactive
    "My initial phone call to Gemma regarding adding my property with IMS was just a general query to see if you could help but Gemma was very professional and proactive and she had someone round to value the property on the same day, as well as assessing it herself. Her approach in the initial phone call made all the difference and the speed in which a tenant was acquired, helped us easily make the switch from our previous agents. "

  • Landlord Testimonial

    getting this problem sorted
    "May I take this opportunity to thank you for your work in getting this problem sorted and also thank you to Shaun and Dave the electrician who did a brilliant job both with the boiler and the electrical problem I had"

  • Landlord Testimonial

    I would highly recommend the IMS agency
    "IMS found tenants for my partners house within three days, they wanted to move in ASAP. I served notice on my existing tenant who decided to look for another property with IMS via the office in Borrowash, my existing tenant quickly found a place to live however the date for moving in did not suit the date that the tenants wanted for my partners property. This could have developed into a very stressful situation, however Jessica based at the City centre branch of IMS dealt with everyone in the chain to a very satisfactory conclusion. Based on my experience I would highly recommend the IMS agency and Jessica for being very professional."

  • Landlord Testimonial

    I was very impressed with how efficient she was
    "I am an IMS landlord. On 22nd May i received a call from Michelle to say that the tenants had given notice of their leaving date. I mentioned to her that I knew of someone that was interested in moving into the property. I spoke to Michelle again today and voiced my concerns that the new tenant wasn't going to move into the property until the beginning of August, thus leaving the property empty for around 5 weeks.

    Michelle took the new tenants number to explain that they were going to put the house back on the market and explained my concerns. By the end of the working day she had spoken to the tenant and it was agreed that he would move in just after the old tenants moved out.

    I was very impressed with how efficient she was and by how quickly things had been sorted out. She called me a few times today to update me with what was happening.

    I have also found the staff at IMS very helpful and they have dealt with any queries that I've had. "

  • Landlord Testimonial

    their response and resulting actions 1st class
    "I have used IMS to rent my property for over 3 years now. On the few occasions I have had problems with the property and needed to contact IMS, I have found their response and resulting actions 1st class. Of particular help has been Terry Rooney who has addressed the issues immediately and resolved to my satisfaction and I cannot praise to highly the efforts of him and the team at IMS. As Derby's number one letting agent, I would thoroughly recommend anyone wanting to let their property to use them."

  • Landlord Testimonial

    we're very pleased we chose IMS!
    "Hi Gemma, You've been great throughout the whole process - as we're new to this we needed a little more support which I feel we've recieved gladly. You've been quick to answer questions, very patient and always very helpful! We'd definitely reccommend you and we're very pleased we chose IMS! "

Testimonials from Tenants

  • Tenant Testimonial

    exceeding good customer service.

    I have recently, over the last 2 weeks, been dealing with one of your employees Jessica Ainsley, with regards to letting a property @ Thames Way, Hilton, Derby. I am letting the property due to relocating temporarily to East Midlands Airport. I hadn't realised the amount of work involved in sorting out the property as I assumed my company would make the arrangements (they didn't), and along the way I caused confusion with miss conceived messages and what seemed constant phone calls to Jessica.

    On behalf of myself would you please acknowledge the amount of work Jess has put it regarding the arrangements for renting including application fees, rental agreements, she has gone above and beyond what good customer service is and I will recommend IMS to anyone else looking to rent in the East Midlands areas. Without her help, I would be still looking for properties.

    Also today Jess called me inform me of the arrangements regarding key collection and some cleaning/painting works that I noted were required during my viewing of the property, I am aware she did not need to do this but would like to express my thanks to her for once again exceeding good customer service.

  • Tenant Testimonial

    I just wanted to say a thank you to your staff
    "I have been an IMS tenant for six years, and as mentioned to your end of lease colleague this afternoon, during the time I have been there I have had fantastic response to any query or issue that I have had, your team have always been very efficient and helpful, particularly in ensuring that my leaving the property was managed correctly, Michelle in your head office is just one of the team who was very helpful. I do think generally we tend to complain quicker than we praise, so in this instance, I just wanted to say a thank you to your staff. I will also have no hesitation in recommending your company. "

  • Tenant Testimonial

    I would like to say how impressed I was
    "I would like to say how impressed I was with Raza, the gentleman who has been helping me to find a new home! Nothing was too much trouble for him! He has been most helpful and polite at all times, I would like to thank him for all the help he has given me. Thank You! "

  • Tenant Testimonial

    I was impressed by the constant updates
    "Just a quick thank you to you for the speedyness that you resolved the problem with the front door lock at my property. I was impressed by the constant updates so I knew how the repair was progressing without having to ring or contact you once. Also the contractor that was used was very professional in the way he conducted himself. As I'm sure that you only receive emails when something is wrong I hope that this changes this and brings a smile to your face."

  • Tenant Testimonial

    I believe I owe you a big thank you
    "This is to say thank you to the repair team and particularly to Steve for the speedy way an electrical problem I reported about an hour or so ago was fixed. This the second time in two or so week that I have had a problem and someone came out so quickly to sort it out. The response time is so quick that I believe I owe you a big thank you for your good service. It is highly appreciated. Thank you so much and please keep it up.

  • Tenant Testimonial

    From beginning to end I was thouroughly satisfied
    "This is my second experience with IMS Lettings.

    My first experience was very pleasant but brief as we were just viewing a property. In hindsight I do wish that I dealt with IMS and chose a property with you, but I had seen a property that I really liked with another agent. Unfortunately for my Husband and I we had a very bad experience with them and decided to get in contact with IMS again.

    I spoke to a lady named Jessica who was most helpful. She gave us as much information as we needed over the phone and gave us a reassuring response we decided to take the property without actually viewing. Having spoken to Jessica I fully put my faith in her as I could tell she was an Advisor who would actually be happy to help.

    Once in the Office she listened and understood our situation which made me trust her even more. Furthermore she realised how important it was for us to move in as soon as possible and spoke to her Manager and talked them through our situation whilst we were still in the office.

    From beginning to end I was thouroughly satisfied with the customer service I recieved and I am pleased to know I will be dealing with decent, honest people and couldn't ask for more. "

  • Tenant Testimonial

                     Spot On!
    "We would just like to say how impressed we were with the service IMS delivered during our recent traumatic experience with another Derby letting agent. We were due to move into a five bedroom property on the 18/04/12 (allowing five weeks notice) and had arranged removals, mail re-direction, SKY etc only to learn, by calling the other agent ourselves on the 17th that the tenants were still in the property, were refusing to move, and we could not move in. As my partner had sold and I had served notice we were effectively homeless. We contacted IMS to view a property on the morning of 18/04/12 and met Dan at 4pm to view. The house was just what we needed, so we dashed to the IMS office in Borrowash to complete the paperwork and we were referenced and accepted by 12.00 today (19/04/12). We collect the keys tomorrow lunchtime. Thank you Dan & Katie, Spot On!"

  • Tenant Testimonial

    I would like to say what a superb job
    "Just to let you know that two of Dave Bacon's maintenance team came out to us first thing this morning and put the garage door right in appalling weather.

    Id like you to pass on our appreciation to them for a job well done, Helen said that they were good at their job and nice guys into the bargain. Dave did phone me last night and rearranged the job list for today so that we were the first call, so please pass on our appreciation to him for that effort.

    We also had one of your contractors Brendan Jones would like to say what to repair the decking in the garden and to reseal the bath. I would like to say what a superb job he did for you while he was with us.

    Lastly may I give a big thank you, to you Chris for making all this happen, and for being very efficient in getting the garage door repaired in quick time for us."
Contact us
User Guide

Properties we have marketed over the last 6 months

Disclaimer

The content on this Microsite has been uploaded by IMS Lettings, Derby. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to IMS Lettings, Derby. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by IMS Lettings, Derby. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.