Castledene Property Management is an award winning letting agent managing 2000 properties over 7 branches with 50 staff throughout the North East. You can rest assured that professionalism comes as standard. We also pride ourselves on exceptional customer service and employee development, as without one you can’t have the other. We have Investors in People GOLD accreditation so we practice what we preach. We have also won the Sunday Times best letting agent in the North 2013,2014, 2015 and also the Overall best agent in the UK 2014. Our training and development is second to none and we understand that if you train and develop your staff, then the customer will have the best customer experience.
We have 5 company values, Customer service excellence, integrity, passion, accountability and consistence and with that in mind everything we do is reflected in these values, we pride ourselves on being held to the highest of standards each and every time. Does your letting agent have any values?
Training and Development
You wouldn’t trust your most valuable asset with an untrained person would you? Well we wouldn’t and that’s why EVERY employee at Castledene is trained to ARLA standards. Training and development of staff is of the upmost importance when looking after property as it can be a legal minefield. We are a procedural driven company and have robust and impressive policies that all are staff are trained to follow. This ensures you get the same consistent high quality service each and every time, we are however flexible to adapt to any situation should it arise. Does your letting agent have systems or is it just winging it? Always ask your letting agent what training they provide their employees?
People can only rent your property if they know it’s available and that is why marketing is key to letting your property. We advertise on EVERY major property portal, with enhanced listings, and this ensures that we have the advantage over other agents. 90% of tenants search on the internet when they want a property and that’s why we invest so much time and money into our internet marketing with our SEO and bespoke website. We also have striking “To Let” boards and high street presence with gives us maximum exposure to potential tenants. Castledene is one of the North East's most recognisable brands attracting hundreds of tenants every month. Does your current agent invest in this level of internet marketing or do they rely on cheaper and less effective forms of advertising?
We complete dozens of valuations every month giving us intimate knowledge of property prices in your area. It takes skill and expertise as well as good local knowledge to deliver an accurate valuation and with our experience you can rest assured Castledene can provide this.
We offer a comprehensive range of services suited to the varying needs of landlords which can be discussed during your rental valuation. Each of our clients benefit from the wealth of expertise within Castledene.
Systemised approach to management
We have won the best agent in the North for the last 3 years at the Sunday Times letting agent of the year awards and in 2014 won the best overall agent in the UK. The first time this prestigious award had been outside of London. We also won the best training and development in the UK in 2014 proving that we place employee development at the forefront of everything we do. We also have Investors in People GOLD accreditation and are the first and only letting agent to gain this accreditation on our very first attempt.
Protection of client funds
In this day and age this should be standard practice for all agents but unfortunately this is not the case. Many agents do not even have a separate account for client funds. We not only have client accounts but we have fidelity insurance which mean complete protection for all your funds, giving you complete piece of mind that no matter what circumstance may arise your money is safe and secure. Does your letting agent provide you with this same level of security?
Network across the North East
As we are part of the Castledene Group, we have access to experts in various fields of property such as LHA, HMO, block management and commercial, couple this with the geographical spread of our other branches and we truly can cover all the North East and any type of property. This makes us unique in that many say they can cover the North east but we most certainly can and do it effectively.
We are members of the Property Ombudsman, which offers a complaints and redress scheme for clients.