A 5-star review by 'Joe B' 30/4/2013
I recently sold and purchased a house through Jones Robinson in Newbury and having used other estate agents in the past I have to say I was exceptionally pleased how they handled the whole situation, they managed the chain brilliantly. They were very personable and exceptionally professional throughout always on time and providing advice when requested. I would highly recommend their services.
A 5-star review by 'B Laxton' 25/4/2013
I am currently in the process of selling a property with Jones Robinson, Newbury. The house sold after only two viewings! Unfortunately, the legal side of things did not go well and I lost the buyers at the last minute. Deborah worked tirelessly to try to get things moving. She constantly updated me with what was going on, who she had spoken to, what was being done and what I needed to do next. She was absolutely thorough in her work, I could not have asked for more from her. The whole office were aware of what was going on, as when I phoned I only had to say who it was and I was dealt with immediately and efficiently. I cannot recommend Jones Robinson more strongly. Although this sale fell through, with absolutely no fault of JR, I will keep my house on the market with them and am absolutely confident that they will sell it again very quickly and will deal with all of the follow up work as efficiently as they have this time. They are an extremely effective, professional and friendly team.
A 5-star review by 'Andrew Balas' 23/4/2013
From start to finish the staff made the whole process so easy. Managed to complete sale within eight weeks and the staff were very polite and informative as you would expect, I would certainly use and recommend Jones Robinson again . They also seemed to have very good communication with both solicitors which ment any issues were swiftly delt with. Good job, Well done to the team at Jones Robinson
A 4-star review by 'Contented Customer' 10/4/2013
Generally very well dealt with by all members of staff as I searched for a house and when I found the one I wanted. When I had a concern about my private situation, it was dealt with in a kind, understanding and professional manner. This service was all very good when I was actually purchasing a property.When I had also had to look for a rental house to cover the interim period between my original sale, I did not get the same attention to detail. I remember giving my details to a person but I did not at any time get any follow up with property alerts. This was particularly...
A 5-star review by 'Mr PW' 2/4/2013
We used Jones Robinson to purchase a property near Lambourn - I can say that the experience has been 'brilliant' - effective communication at every stage and a very special mention goes to Deborah Tomlin who kept us constantly up to date by proactively getting information up and down the Chain. I will definitely consider them next time when we are going to sell.
A 5-star review by 'Mr and Mrs Strong' 30/3/2013
From our initial telephone call re the sale of our property and to meeting Paula we were assured that our property would be sold. Paula is a confident friendly young woman who treated us and our home with great respect. The property details and photographs she produced were very professional and very shortly after this the telephone was ringing to arrange appointments for viewings. We received a call following every viewing from either Paula or Ellie giving feedback, and we were delighted to accept an offer within two months, which is brilliant as the market is fairly slow just now. We would recommend anyone to use Jones Robinson to market their home.
A 5-star review by 'Mr & Mrs Parsons' 19/3/2013
We originally approached Paul in October 2012 about selling a flat which we rented out. He advised waiting until this year to see how the market was going. The flat was put in the local paper and on the internet on 14th February and we received an offer that we accepted that afternoon! Since then the whole process has gone very smoothly and we've been kept informed all along the way. We are very happy with our contact with Jones Robinson.
A 5-star review by 'JB' 16/3/2013
Paul came and valued my property. He explained how he arrived at his recommended asking price and gave me other similar properties that had or had not sold in the area. He was very professional and positive throughout. Once on the market, Deborah became my main point of contact. The house sale was delayed due to problems at the bottom of the chain and she continually kept me informed and when she found that the people at the bottom of the chain were not in a position to buy she was a shoulder for me to cry on as it had been several weeks of waiting. At every point she was positive and supportive. I feel she became more of a friend by the time the sale was completed. Had Jones Robinson been involved with the buyers at the bottom of the chain I think the sale would never have been delayed as long as it was.