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What Does Viewing Feedback Really Mean?
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    Vendors and Landlords often approach us after an unsatisfactory experience with another agent, particularly in relation to poor levels of feedback following property viewings.

    Surely, prompt and constructive feedback should be a fundamental part of any estate agent's service to their clients! Only when agents understand what potential buyers and tenants think of a property can they deliver practical advice that will enhance its rental prospects. The agent and the landlord should be working hand-in-hand to achieve the desired outcome, based significantly on tenants' comments.

    We also understand the anguish in simply not knowing whether a sale or let is imminent following a viewing.

    Sometimes, feedback is obviously positive: "When is the property available?" is clearly a strong buying signal; "What are the neighbours like?", will they be open to offers , what schools like "Could I bring my partner round?" or "What furnishings are included?" certainly indicate that the property is a distinct possibility, and a good agent should be able to move this interest towards a rental agreement.

    Some feedback can be helpful in confirming whether the price is positioned correctly in the market. Buyers and Tenants make their comparisons, and sometimes a swift price adjustment can be imperative to avoid being in the market for a length of time. For example, "The property is too small for us" usually means, "We have seen larger houses for the same price". "The street is too busy" usually means "We've seen similarly priced properties in quieter streets".

    Of course, many people are just being polite when they say, "We'll think about it", or "I'm sure you'll find a sale easily". The key to good agency is identifying which comments point to a let, which point to a negotiation, and which point to a problem with the proposed rent amount. And we think our landlords and vendors deserve to know, via prompt and supportive feedback.


    Steven Celimon

    Director


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Meet the team
  • Introduction

    We are based in the heart of South Chingford pop in and meet the team
  • Team Member

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    Sales manager-Jamaal Robinson Matthews
  • Team Member

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    Negotiator- Max Coyle
  • Team Member

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    Negotiator-Marlon Jagdeo
  • Team Member

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    Administrator-Angelina Leeson
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    Where we're active

    Our Branch

    Our Branch

    Current Properties

    Recently Sold Properties

    Note: Markers represent the centre of postcodes, not exact locations

    Find us

    86 Old Church Road,
    London,
    E4 8BX

    Telephone us

    Buying: 020 8012 2352  Local call rate

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    Contact us

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    Testimonials
    • Introduction

      Here is a selection of happy clients and hoping you will become one of them

    Testimonials from Sellers

    • Seller Testimonial

      friendly efficient professional
      · "Jamal and the Chingford team are friendly efficient professional and a pleasure to do business with." ¿#¿THE_ESTAS via @THE_ESTAS
    • Seller Testimonial

      hard work and commitment
      · Dear Jamaal Thank you for your letter of 20th August, the contents of which are noted. We are delighted that you have negotiated the sale of our property and the outcome there of and hope that it proceeds smoothly to the early exchange and completion. Would you please thank Sasha & Max for all their hard work and commitment in showing people around our property. We wish them all the best in their future careers.

    Testimonials from Buyers

    • Buyer Testimonial

      I shall recommend!
      · Both Jamaal and Ross are a credit to your company. Very professional & there was no breakdown in communication. I shall recommend!
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    Disclaimer

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    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Kings Group, South Chingford - Sales on 0208 524 7444.