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User Guide

Title

A little about us

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    A fresh approach
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    At Lemontree, we aim to make every letting as smooth and straightforward as possible. Our reputation of being prompt and professional is coupled with a team which values the importance of a personal service (with every client) to ensure a stress free process.

    Our staff are approachable and trustworthy and this is a reflection of the core values which have been an integral part of Lemontree's success. The company has grown rapidly to become the largest specialist agency in Newmarket.

    We offer a comprehensive management service to landlords who have either single or multiple properties. We can be involved as much or as little as you prefer as we understand landlords may have different requirements. Our flexibility allows us to offer specifically tailored services to those who appreciate an individual approach.

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    We know what works
    ur team has a combination of property, management and financial experience in the key areas of the letting process

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    Fully accredited
    Lemontree is a member of the Association of Residential Letting (ARLA) and The Property Ombudsman, and complies with The Deposit Protection Service. These memberships provide landlords and tenants with the assurance that Lemontree will offer the highest level of customer service
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Recent Properties:

User Guide

Title

So what makes Lemontree Properties so special?

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    200 properties on our full management service

    Since Lemontree began in 2009, we have steadily built our property portfolio, with nearly 200 properties now enlisted to our full management service. We take a considered approach to our growth and strive to meet individual requirements of landlords that larger companies may not be able to offer.

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    Less than 3% vacancy
    Whether it is a new property listing or a contract renewal, we have a structured marketing and tenant check process to make sure our properties are vacant for as little time as possible.

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    6 days to secure a new tenancy!
    Our properties are popular and our independent status means we have the flexibility to meet tight deadlines. Our team is dedicated to finding the right people, and operates in a professional and efficient manner to complete the process, on average, within six days.

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    Making sense of the letting process
    Whether it is a single plot or a portfolio purchased for investment, letting a residential property can be an exceptional means of obtaining a good income. However, being a landlord can be time consuming and demanding. Our business aims to remove any stress by offering a full property management service.

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    Valuing your property

    A senior member of the Lemontree team will provide a realistic valuation in terms of letting potential and offer tips on presenting the property.

    Getting ready for market

    To comply with current legislation, a number of legal documents are required before we can let your property:

    The Gas Safety (installation and use) Regulations 1998Energy Performance Certificate (EPC)The Legal and Furnishings (Fire) (Safety) (Amendment) Regulations 1993The Electrical Equipment (Safety) regulations 1994

    Smoke Alarms

    Insurances

    We can arrange for an independent company to provide these if need be.

    We expertly photograph your property and our copywriters will bring the details to life to give potential tenants a feel for living there.

    Showcasing your property

    Once you have approved your details, we upload your property to our website and any other sites on which we advertise. If you wish, and where the council permits, we put up one of our distinctive 'To Let' boards. We still value the importance of these boards just as much as internet listings. We will always call you and/or the current tenants to arrange a convenient time for viewings and never come round unannounced. If there are any times or days you would prefer, we will aim to accommodate these requests. We will accompany all potential tenants for viewings so we can highlight the benefits that are not immediately obvious, answer any queries and be there for security reasons. We will keep you regularly updated with interest and progress.

    Agreeing the contract

    When we receive applications, we will call you with the details, including the applicant's intended timescales, financial position and background. We complete full referencing and credit checks for all prospective tenants and guarantors. Once you're happy to agree a contract, we contact all parties and set a target start of tenancy date.

    Moving

    Our team at Lemontree will draw up all start of tenancy agreements, including deposit and contractual agreements. We will arrange cleaning if needed and complete an inventory before the tenant moves in. We will notify utility companies and the council tax department with details of occupier changes.

    Property management

    As part of our full management service, collection of rent and payment to your chosen bank account will be arranged. Our accounts team will send you a monthly statement detailing any deductions, if applicable. Property managers will complete regular inspections of your property and provide feedback where necessary. We will arrange and facilitate maintenance with our dedicated 24 hour emergency call-out team, as agreed by you

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Title

Why choose us?

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    Friendly approachable staff
    Our staff take a considered approach to lettings. We work to understand your needs and will only match you to properties we believe you will enjoy.

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    Communication
    Our team maintains strong communication with our tenants during the lettings process and throughout the duration of your tenancy to avoid possible conflicts with landlords and third parties

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    Credible
    Lemontree is accredited to national bodies, including the Association of Residential Lettings Agents (ARLA). We pride ourselves on the care we provide to our customers and have a proven track record of happy tenants.

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    Step by step process
    Finding the right property can be a stressful time for house hunters. We aim to make your moving process as smooth as possible for you.

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    Viewing a property

    A member of our Lemontree team will arrange a suitable time for you to view the property. We are open six days a week to accommodate as many prospective tenants as possible.

    Applying for a property

    When you find the right property, we ask every person aged 18 or over to complete an application form. We will ask for an administration fee aswell, just to confirm commitment to the property.

    Tenant checks

     To make sure you are correctly matched to the property, we will complete professional and personal references. Our accounts team will carry out a credit check.

    The move

    Once a start of tenancy date is agreed, we will invite you into our offices to complete the legal documentation. A deposit of one and a half months' rent will be required which will be registered with the Deposit Protection Service. You will be supplied with a certificate of registration when this has been completed. An inventory and schedule of condition will have been prepared. This will be checked and agreed with you at the start of your tenancy.

    Your tenancy

    Your monthly rent is payable in advance by standing order payments, usually on the 28th of the preceding month. However, there is room for flexibility on this, subject to the agreement of the landlord. Any maintenance problems should be reported immediately and we can have them fixed quickly.

    At the end of tenancy, we will check the inventory and your deposit will be released subject to any deductions. We are happy to act as a professional reference for your next property.

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User Guide

Title

  • Introduction

    Say hello to Beth...
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    Beth set up Lemontree Properties in November 2009, building on previous experience, to offer a fresh approach to the letting industry. Beth has expanded the Lemontree portfolio year-on-year and has worked tirelessly to develop a business that is recognised for its prompt, professional but most importantly personal service. With passion being the biggest driver at Lemontree, Beth aims to continually develop her team to ensure all property landlords are cared for.

  • Team Member

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    Email
    Say hello to Lara...
    Lara joined Lemontree in 2009 bringing a wealth of knowledge and experience having worked at a leading property agency. With a conscientious approach, Lara works closely with both landlords and tenants to keep the process running smoothly. Her upbeat personality and enthusiasm help to keep stress at a minimum for all parties.

  • Team Member

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    Email
    Say hello to Angela...
    Accountant Angela joined Lemontree in 2010 and heads the finance department. Angela's efficiency and organisation ensure that our clients' financial transactions operate smoothly to avoid issues

  • Team Member

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    Email
    Say hello to Jo...
    Jo joined Lemontree in 2012 as an assistant property manager and is continually developing her skill set in this industry. Jo is a key part of our lettings process, completing viewings and the relevant paperwork to ensure our tenants and clients meet the required start of tenancy dates.
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User Guide

Title

Our branch location

Our Branch

Our Branch

Our Office Address Services Contact
Newmarket
 		10a
Old Station Road,
Newmarket,
CB8 8DN
Lettings
 Tel: 01638 661375  Local call rate
User Guide

Title

Where we're active

Our Branch

Our Branch

Current Properties

Previously Marketed Properties

Note: Markers represent the centre of postcodes, not exact locations

Find us

10a
Old Station Road,
Newmarket,
CB8 8DN

Telephone us

Tel: 01638 661375  Local call rate

Email us

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The lettings properties we are currently marketing

User Guide

Title

Why you can trust us

Testimonials from Landlords

  • Landlord Testimonial

    highly efficient

    "Lemontree as an agency is utterly reliable, highly efficient, and extremely helpful in dealing with the management of our properties. They have provided us with an exemplary service."

    - Landlord - Norman Primost

  • Landlord Testimonial

    jolly good service it is too

    "Thanks Beth, and a jolly good service it is too, if I may say so!"

    - Landlord - Mike Chamberlayne

  • Landlord Testimonial

    thank you for looking after my property

    "I am appreciative of your year-round management. I thank you for looking after my property and sending me my monthly statement by email and without delay."

    - Landlord - Etsuko King

  • Landlord Testimonial

    best property agents I have worked with

    "Lemontree Properties are the best property agents I have worked with. They have always been reliable, helpful and friendly. I can confidently recommend them to anyone looking for a quality estate agent."

    -  Landlord - Mr S Khanna

Testimonials from Tenants

  • Tenant Testimonial

    extremely professional and approachable

    "A HUGE thank you to the Lemontree team for all your help on getting our new home. You have been consistently courteous, communicative and extremely professional and approachable throughout the whole process. Lory and I cannot tell you how much we have appreciated having a company like yourselves to deal with."

    - Tenant - Mr M Robinson

  • Tenant Testimonial

    most professional and friendly

    "I've dealt with a few estate agents in my time and Lemontree are by far the most professional and friendly that I have ever come across."

    - Tenant - Tansy

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User Guide

Properties we have marketed over the last 6 months

Disclaimer

The content on this Microsite has been uploaded by Lemontree Properties, Newmarket. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Lemontree Properties, Newmarket. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Lemontree Properties, Newmarket. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

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