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Welcome to Maxine Lester Residential Lettings
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    Ever wondered what makes a business buzz - It's the team - so Says Maxine Lester Director of Maxine Lester Residential Lettings. 73% of our Landlord clients recommend us to their friends and associates and that's the way we have built a very successful business over the years - providing an excellent service and being recommended for it. There is no way that would happen unless the team were behind the message. In 2014  we were delighted to be voted the best Agent in East Anglia and received a Bronze Award for our Customer Service in the Sunday Times Letting Agent of the Year.  
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    We keep our Landlords informed.
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    We have been told that one of the main reasons people are happy to recommend us is we keep our Landlords informed with not only how the changes in Law can affect their investments but also about the 3 easy steps to increase revenue that can be generated. We get this message in our regular seminars that we run throughout the year. We are also really keen on training the team as Landlord and Tenant law is very complicated and so easy to fall into innocent traps. So it is of paramount importance that our team are well informed and have an excellent grounding to make sure that we are giving the correct information to out Landlords.
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    99% of our Landlords receive their Rent on time 
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    Our aim this year is to have a majority of the team qualified with Association of Lettings Agents Technical Award an external exam which is run by ARLA (Association of Residential Letting Agents) and gives the team a fabulous insight to what it means to manage property which is so much more than finding the right tenant. By the end of this year we will have completed our long term project to have the majority of the team qualified. If you would like to find out more about the fabulous service we provide please call any of the team at Maxine Lester's on 01480 494939.
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5 Reasons Why Landlords Choose Us    
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    Reduced Void Periods

    This year we have reduced our landlord's average void periods from 7 days in a year to 5 days. We have done this by improving our marketing and attracting a larger pool of candidates. We have also managed to reduce the time for turning around the property in-between tenancies.

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    Fabulous Recommendations from our Landlords  
    67% of new Landlords choose us due to the recommendations from our existing Landlords. Just have a look at our testimonials
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    99.47% of our Landlords are paid on time

    By managing the rental payments on a daily basis and working closely with those of our tenants who do have difficulties with their rental payments we are able to pay 99.47% of our landlords on the due date

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    Trained Team of Professionals

    Your property portfolio is so important. Therefore it is also important that the people you choose to manage your portfolio understand the law and understand what it takes to manage your asset. Every team member one at Maxine Lester Residential Lettings is either training to take NFOPP exams or have qualified. We take the management of your asset very seriously and invest in the team to make sure that can happen.

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    Visits

    We visit your property 4-6 weeks after your tenant moves in then on a quarterly basis. Not only that but you get visual reports so there are no uncertainties about our findings.

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    Our Service Promise to You
     

    When renting your home, your quality of life is determined by the quality of property management. We set a standard of excellence for residential property management where we measure ourselves each day by the service promise we give to you. These are the standards that we work to.

    · As a member of both ALRA and the Property Ombudsman we work to a strict code of practice and have a set frame work in which we must and want to operate on your behalf.

    · You will be matched with properties that suit your specific needs and not waste your time showing you homes that do not match the criteria you give us.

    · We will deal with any queries you have in a prompt and courteous manner and keep you informed of on-going issues.

    · We will provide you with a Tenancy Agreement that protects your rights and is produced in a straight forward language that is clear to understand.

    · We will provide you with a concise guide to the charges that you may incur during your tenancy.

    · We will provide you with your own Letting and Management Team - the same team will help you with any queries you may have throughout your tenancy.

    · We will provide you with a home that has been assessed for risks and energy consumption. We want you to enjoy your new home and live in a safe environment.

    · If we manage the property you will be provided with a 24 hour emergency help line - we take emergencies seriously.

    · We will ensure that any repairs carried out on your home are carried out by a competent tradesman who has been fully referenced by us.

    · We will always give you 24 hours' notice of anyone needing to enter your home to carry out repairs.

    · If we hold your deposit it will be protected by the Tenancy Deposit Scheme.

    · We operate a 5 day perfect checkout deposit refund - if your property is left as per your Tenancy Agreement.

    · If you choose our Tenancy Bond option you will not have to pay a deposit (see information headed No Deposit Scheme).

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Meet the Team
  • Introduction

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    When we started the business in 2005 our vision was to provide a high quality, reliable, expert residential property lettings management service, distinguishing ourselves from the competition by being totally customer focused. Our success combined with feedback from landlords and tenants indicates we continue to achieve this goal. The only way we achieve this is by the team we have so here is a little about them.

  • Team Member

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    Maxine Lester MARLA - Director
    Before starting Maxine Lester's in 2005 I had quite a varied career within insurance, (where I was one of 150 female brokers at Lloyds of London a very uncommon breed at the time) recruitment and latterly marketing with a video entertainment company in Peterborough, looking after 6000 customers throughout the UK and Germany. During this time I began to build my portfolio of properties with my husband and was usually frustrated on how badly properties were looked after and the lack of communication so I realised that there was a better way that properties could be managed. Redundancy freed me to do what I had always wanted to. Work for myself and have a company that stood up to the values promise. We have seen consistent growth since we opened our doors which I can only be put down to the knowable team we have, which now number 11 - it has been wonderful to be in a position able to help the team develop skills and achieve qualifications with the Lettings industry . My main role is within marketing and looking for new innovative ways to help our customers to obtain the best yield for their investments
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    Mathew Lester MARLA Operations Director 
    I joined the business in 2012 to add capacity and ensure we continue to grow through recommendation and customer retention. My role is to ensure we deliver great services to our landlords and tenants through our property management and finance team. I also do the back room 'bogs and boilers' stuff like facilities and supplier management. Previously I spent 10 years as Operations Director for leading disability charity the Papworth Trust, where I was responsible for service delivery for all work and learning activities delivered by over 200 staff across the Eastern region. I also created and expanded Papworth Trusts profile with Government in order to support the charity's campaign work, making significant progress at a National level in key policy areas, particularly welfare and unemployment. I retain my drive to support those at the margins of our society and remain active in this area, chairing a national forum on disability employment and being involved in a number of other relevant groups. Prior to my time at Papworth I was Managing Director of a national facilities services contractor to the health and education sectors, where I worked for 12 years.
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    Tania Fullalove -Contracts Manager MARLA 
    To be honest I do not know where the last two years have gone. I feel I have achieved so much it's difficult to know where to start. My main role is working within the Lettings side of the business working closely with my colleagues Amy, Lisa and Sarah to ensure that we provide the best service that we possibly can for both our client landlords and applicants looking for a home. One of my main roles is to review our marketing on a daily basis and feel this is one of the reasons that we achieve the highest results on Rightmove for our client landlords. Before joining Maxine Lester's I had worked in retail for five years which taught me a great deal about dealing with the public. My degree in Psychology & Criminology taught me how some people think! One of the reasons that I was interested in joining the company is that they actively encourage academic study of the Lettings business and I have passed my exams for the Association of Residential Lettings Technical Award.
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    Amy Robinson - Lettings Negotiator
    I have now been with the team a year , previous to this I studied Beauty Therapy & Spa Therapy for 3 Years at Cambridge Regional College. My interest in property become more visible when I worked previously at Move With Us, I have been here 6 months now and have already learnt a lot about the business and about myself. We work very closely as a team and every day is different for us although my day consists of speaking with the general public via phone, email and face to face. I am looking forward to improving my knowledge of the lettings industry and I enjoy going out to viewings, I also get involved in the admin work we do in office. By this time next year I hope to be ready for ARLA exams if not already started.
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    Hilary Candlin Finance Manager
    I have worked within the accounting environment now for 30 years, and different industries, varying from the building trade to the hotel industry, doing a variety of functions .I stared with Maxine Lester's nearly two years ago, after relocating to St Neots, I thought as I was getting older this maybe a more easier role and not such a fast pace, how wrong can you be! The pressure is on daily, ensuring all our Landlords are paid on time, this is done via daily downloads from our bank and then two day bacs payments to the Landlord, this is after we have ensured the rent is paid by their tenants. Since joining the company my role has grown and I now have been joined by my part time assistant Jessica, who helps me with this part of my role. Together we ensure rents are chased, and Landlord and Contractor are paid in a timely fashion. Happy to report that we pay 98.7% of our Landlord's on time. Maxine Lester's has a busy team, front and back office, we all work well together to ensure Landlord and Tenants have a smooth transmission letting or moving into their properties. This role my not be the easiest role I thought I was getting into but I could not have found a better team of people to work with, I enjoy all aspects of my position , getting up and going to work every day, each day is different with different challenges.
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    Jessica Norman Assistant Finance Manager 
    Prior to joining the team at Maxine Lester Residential Lettings, I worked within an Accountancy environment for many years. Prior to this I was a Conveyancer handling Residential Sale, Purchase and Remortgage files. As a result of my career to date I enjoy all aspects of Accounts and Property alike. I assist our Finance Manager, Hilary, by ensuring that our Landlords are paid within the correct timeframe. Thereafter, I chase arrears and am delighted to say that late payers now stand at an average of only 1% of our tenancies. I really enjoy the direct contact with tenants and landlords and am happy that my knowledge of Residential Lettings is expanding with each day. It is a real asset to work within a team who are approachable and knowledgeable. I am presently studying English Literature with Cambridge University as I feel it is very important to pursue academic potential. This degree undoubtedly compliments my working role. I feel very fortunate to be a part of the great team at Maxine Lester Residential Lettings - everyone is hardworking, proactive and friendly
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    Lisa Gadsby - Property Manager - Team Leader
    Before I joined the company in April 2013 my career path has been somewhat varied - law, recruitment and medical accounting due to moving around with my husband's employment (including five years abroad) and raising two children. However my passion has always been with property and I was thrilled when the opportunity arose to join an award winning company to fulfil my ambition of working within the property industry. Being a landlord myself (and a tenant at various times), I understand the importance of protecting property as an asset. I started out as a Property Maintenance Inspector visiting around 30 properties a week providing a visual report to landlords. After a few months, I progressed to the role of Property Manager and am now responsible for any issues that arise after tenants have checked into their property. I liaise with tenants, landlords and contractors ensuring all parties are aware of progress being made. I have also recently passed my ARLA Technical Award. I have now been promoted to managing the rest of the Property Management Team and we are working really well together Whilst I have only been working for the company for a short time, I am enjoying my new role and look forward to growing within it and meeting any challenges it may bring!
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    Jo Fawcett - Property Manager
    I have worked in residential lettings for the last 7 years. During my time at Maxine's I have successfully completed my ARLA exams and for me this is a real personal achievement. I am one of two property managers. I endeavor to make the check-in and checkout process run as smoothly as possible. My main aim is to maintain the properties for the landlord and tenants addressing any works needed to get the most rent possible for the landlord and the property a nice place to live for the tenants.
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    Hazel Green  - Administration Support 
    I started my working life in 1972 by joining the what was then Mid Anglia Constabulary, the training was varied and challenging but team work was very important. After a career break to be at home with my children I became a Classroom Assistant in a primary school and when our children had grown up moved to a new role procuring visas for challenging countries like Russia, China, Belarus & Ukraine. When I joined the Maxine Lester team to provide Administrative Support to the Property Management Team last September it reminded me just how important team work is. At Maxine Lester's everyone is enthusiastic and willing to help and cares equally for Landlords and Tenants alike. I take pride in my home having been in my present property for 23 years, there is always something to do, be it general maintenance or, more major works. The challenge at Maxine Lester's is for everyone to be in a property that they really see as being their home.
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    Stephanie Marshall - Lettings Negotiator MARLA
    I joined the team early in 2014, having come from a lettings background which I worked in for the previous 2 years. I had been carrying out the duties of property management, but before that I worked on the negotiating side, which I knew was my calling. So when the job for Lettings Negotiator arose with Maxine Lester I applied straight away. Working for an independent successful company who are consistent award winners is a great opportunity to enhance my skills and further my career. I love meeting new people and love finding tenants their perfect home, no day is the same here and you are always learning something new. I have recently passed  my my ARLA (Association of Residential Lettings Technical Award equivalent to NVQ Level 3 ) 
Contact us

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Our branch location

Our Branch

Our Branch

Our Office Address Services Contact
St. Ives
12 Station Road
St. Ives
PE27 5BH
Letting: 01480 580063  Local call rate

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Where we're active

Our Branch

Our Branch

Current Properties

Previously Marketed Properties

Note: Markers represent the centre of postcodes, not exact locations

Find us

12 Station Road
St. Ives
PE27 5BH

Telephone us

Letting: 01480 580063  Local call rate

Email us

Contact us

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Recommendations from our clients and customers

Testimonials from Landlords

  • Landlord Testimonial

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    Amy is always Cheerful
    Client referral via the ESTA's
    Amy is always cheerful and does what she says she is going to do. 

  • Landlord Testimonial

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    Efficient Service
    Client referral via the ESTA's
    Friendly, Safe, and Efficient Service

  • Landlord Testimonial

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    A simple, reliable and responsive service
    Client referral via the ESTA's
    A simple, reliable and responsive service that had a fee structure that was sufficiently flexible for us to find a package to meet our needs

  • Landlord Testimonial

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    I always receive a first class service
    Client referral via the ESTA's
    From the letting staff to the accounts department I always receive a first class service

  • Landlord Testimonial

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    Best agents I have ever had
    Client referral via the ESTA's
    I have let properties for 40 years. Maxine Lester are the best agents I have ever had

  • Landlord Testimonial

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    Your property is in the best possible hands
    Mrs Gutshall
    Maxine Lester Residential Lettings, gives you complete peace of mind that your property is in the best possible hands

  • Landlord Testimonial

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    Strength of this business model
    Client Referral via the ESTA's
    Being able to contact Maxine Lester, the owner, if there are any issues, is the strength of this business model

  • Landlord Testimonial

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    A pass with Distinction
    Client Referral via the ESTA's
    Experience to date has been excellent and whenever I have had a query they have dealt with it speedily expertly. A pass with Distinction

  • Landlord Testimonial

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    A pleasure to rent through
    Client Referral via the ESTA's
    Nice helpful staff a pleasure to rent through

  • Landlord Testimonial

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    Chosen to use them again 
    Client Referral via the ESTA's
    The service they offer has been so good I have chosen to use them again for a second rental property.

  • Landlord Testimonial

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    Trust them implicitly
    Client Referral via the ESTA's
    They have 3 of my properties and are truly excellent. I'm very hands off and trust them implicitly

  • Landlord Testimonial

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    The entire team work very well together
    Client Referral via the ESTA's
    Overall an excellent service - the entire team work very well together and communication is great

  • Landlord Testimonial

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    Very satisfactory letting agent
    Client Referral via the ESTA's
    Very satisfactory letting agent, listens to you and makes suggestions how to proceed

  • Landlord Testimonial

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    Always look after the Landlord
    Client Referral via the ESTA's
    They always look after the landlord very well

  • Landlord Testimonial

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    By far the best agency
    Client Referral via the ESTA's
    They are by far the best agency I deal with!! I wish they covered the other areas I own in!!

  • Landlord Testimonial

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    Letting has been made very easy
    Client Referral via the ESTA's
    Maxine Lester and staff have been helpful in every regard - letting has been made very easy, particularly living at distance

  • Landlord Testimonial

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    Always received excellent service
    J. Leney
    Have been with Maxine Lester for 10 years, always received excellent service, any problems or misunderstandings quickly resolved

  • Landlord Testimonial

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    I would not hesitate to recommend Maxine Lester
    Client Referral via the ESTA's
    I would not hesitate to recommend Maxine Lester to anyone thinking of being a landlord. Great website too for prospective tenants

  • Landlord Testimonial

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    A pleasure to have dealings with
    Client Referral via the ESTA's
    I have no complaints with the service Maxine Lester gives to me. They are courteous, professional and a pleasure to have dealings with

  • Landlord Testimonial

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    They are all excellent
    Pauline Brearley
    Extremely happy with the service. Difficult to pick out a specific member of staff, as they are all excellent

  • Landlord Testimonial

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    Exceeded Expectations
    Client Referral via the ESTA's
    The best agents in many years of our dealings with property. They exceeded expectations and we would and have recommended them to others

  • Landlord Testimonial

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    Great First impressiona
    Client Referral via the ESTA's
    Great first impression, very helpful and happy with service

  • Landlord Testimonial

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    Takes the strain out of letting our property
    Client Referral via the ESTA's
    They work as one team, they always are very prompt in replying to our emails which takes the strain out of letting our property

  • Landlord Testimonial

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    Awesome!
    Client Referral via the ESTA's
    Maxine Lester is such a good agency to work with, from the moment we walked in they were only helpful and have been ever since! Awesome!

  • Landlord Testimonial

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    Sets a fine example
    Client Referral via the ESTA's
    Maxine sets a fine example for her staff

  • Landlord Testimonial

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    Whole rental market seem like a breeze!
    Client Referral via the ESTA's
    I've been using Maxine Lester's now for 7 years and its made the whole rental market seem like a breeze!

  • Landlord Testimonial

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    Superb Service
    Client Referral via the ESTA's
    Superb service by a very professional organisation from the top down

  • Landlord Testimonial

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    Everything has run smoothly and efficiently
    Client Referral via the ESTA's
    Maxine Lester herself came to view the property when I first asked them to manage it. Everything has run smoothly and efficiently

  • Landlord Testimonial

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    Stands out among the rest
    Client Referral via the ESTA's
    A very professional company that stands out among the rest by a mile

  • Landlord Testimonial

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    Not had a property vacant for more than 10 days
    Client Referral via the ESTA's
    Since using Maxine Lester I have not had a property vacant for more than 10 days, need I say anymore

Testimonials from Tenants

  • Tenant Testimonial

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    All staff were very helpful
    Client Referral via the ESTA's
    All staff were very helpful through out my moving process, as i had just separated from my wife and needed a quick solution

  • Tenant Testimonial

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    A*
    Client Referral via the ESTA's
    Everyone at Maxine Lester are friendly and helpful. I would thoroughly recommend this agency to anyone wishing to rent a property. A*

  • Tenant Testimonial

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    Elegant, fast, and reliable
    Client Referral via the ESTA's
    The best agency meet in Cambridge area. Elegant, fast and reliable. A nice and smooth experience

  • Tenant Testimonial

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    Extremely pleased with Maxine Lester
    Client Referral via the ESTA's
    Extremely pleased with Maxine Lester. Made the whole moving into rental property for the first time so much easier than we thought!

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Disclaimer

The content on this Microsite has been uploaded by Maxine Lester Residential Lettings, St. Ives. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Maxine Lester Residential Lettings, St. Ives. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Maxine Lester Residential Lettings, St. Ives. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

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