paragraphEver wondered what makes a business buzz - It's the team - so Says Maxine Lester Director of Maxine Lester Residential Lettings. 73% of our Landlord clients recommend us to their friends and associates and that's the way we have built a very successful business over the years - providing an excellent service and being recommended for it. There is no way that would happen unless the team were behind the message. In 2014 we were delighted to be voted the best Agent in East Anglia and received a Bronze Award for our Customer Service in the Sunday Times Letting Agent of the Year.
paragraphWe keep our Landlords informed.We have been told that one of the main reasons people are happy to recommend us is we keep our Landlords informed with not only how the changes in Law can affect their investments but also about the 3 easy steps to increase revenue that can be generated. We get this message in our regular seminars that we run throughout the year. We are also really keen on training the team as Landlord and Tenant law is very complicated and so easy to fall into innocent traps. So it is of paramount importance that our team are well informed and have an excellent grounding to make sure that we are giving the correct information to out Landlords.
paragraph99% of our Landlords receive their Rent on timeOur aim this year is to have a majority of the team qualified with Association of Lettings Agents Technical Award an external exam which is run by ARLA (Association of Residential Letting Agents) and gives the team a fabulous insight to what it means to manage property which is so much more than finding the right tenant. By the end of this year we will have completed our long term project to have the majority of the team qualified. If you would like to find out more about the fabulous service we provide please call any of the team at Maxine Lester's on 01480 494939.