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User Guide

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Welcome to Maxine Lester Residential Lettings

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    Ever wondered what makes a business buzz - It's the team - so Says Maxine Lester Director of Maxine Lester Residential Lettings. 70% of our Landlord clients recommend us to their friends and associates and that's the way we have built a very successful business over the years - providing an excellent service and being recommended for it. There is no way that would happen unless the team were behind the message. In March we were delighted to be voted one of the Top Five Letting Agents in East Anglia as part of the ESTA's (Estate and Letting Agent Awards) the only industry award that is voted by our customers. 

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    We keep our Landlords informed.
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    We have been told that one of the main reasons people are happy to recommend us is we keep our Landlords informed with not only how the changes in Law can affect their investments but also about the 3 easy steps to increase revenue that can be generated. We get this message in our regular seminars that we run throughout the year. We are also really keen on training the team as Landlord and Tenant law is very complicated and so easy to fall into innocent traps. So it is of paramount importance that our team are well informed and have an excellent grounding to make sure that we are giving the correct information to out Landlords.

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    98% of our Landlords receive their Rent on time 
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    Our aim this year is to have a majority of the team qualified with Association of Lettings Agents Technical Award an external exam which is run by ARLA (Association of Residential Letting Agents) and gives the team a fabulous insight to what it means to manage property which is so much more than finding the right tenant. By the end of this year we will have completed our long term project to have the majority of the team qualified. If you would like to find out more about the fabulous service we provide please call any of the team at Maxine Lester's on 01480 494939.
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5 Reasons Why Landlords Choose Us    

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    Reduced Void Periods

    This year we have reduced our landlord's average void periods from 7 days in a year to 5 days. We have done this by improving our marketing and attracting a larger pool of candidates. We have also managed to reduce the time for turning around the property in-between tenancies.

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    Fabulous Recommendations from our Landlords  
    67% of new Landlords choose us due to the recommendations from our existing Landlords. Just have a look at our testimonials

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    99.47% of our Landlords are paid on time

    By managing the rental payments on a daily basis and working closely with those of our tenants who do have difficulties with their rental payments we are able to pay 99.47% of our landlords on the due date

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    Trained Team of Professionals

    Your property portfolio is so important. Therefore it is also important that the people you choose to manage your portfolio understand the law and understand what it takes to manage your asset. Every team member one at Maxine Lester Residential Lettings is either training to take NFOPP exams or have qualified. We take the management of your asset very seriously and invest in the team to make sure that can happen.

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    Visits

    We visit your property 4-6 weeks after your tenant moves in then on a quarterly basis. Not only that but you get visual reports so there are no uncertainties about our findings.

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    Our Service Promise to You
     

    When renting your home, your quality of life is determined by the quality of property management. We set a standard of excellence for residential property management where we measure ourselves each day by the service promise we give to you. These are the standards that we work to.

    · As a member of both ALRA and the Property Ombudsman we work to a strict code of practice and have a set frame work in which we must and want to operate on your behalf.

    · You will be matched with properties that suit your specific needs and not waste your time showing you homes that do not match the criteria you give us.

    · We will deal with any queries you have in a prompt and courteous manner and keep you informed of on-going issues.

    · We will provide you with a Tenancy Agreement that protects your rights and is produced in a straight forward language that is clear to understand.

    · We will provide you with a concise guide to the charges that you may incur during your tenancy.

    · We will provide you with your own Letting and Management Team - the same team will help you with any queries you may have throughout your tenancy.

    · We will provide you with a home that has been assessed for risks and energy consumption. We want you to enjoy your new home and live in a safe environment.

    · If we manage the property you will be provided with a 24 hour emergency help line - we take emergencies seriously.

    · We will ensure that any repairs carried out on your home are carried out by a competent tradesman who has been fully referenced by us.

    · We will always give you 24 hours' notice of anyone needing to enter your home to carry out repairs.

    · If we hold your deposit it will be protected by the Tenancy Deposit Scheme.

    · We operate a 5 day perfect checkout deposit refund - if your property is left as per your Tenancy Agreement.

    · If you choose our Tenancy Bond option you will not have to pay a deposit (see information headed No Deposit Scheme).

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Meet the Team

  • Introduction

    When we started the business in 2005 our vision was to provide a high quality, reliable, expert residential property lettings management service, distinguishing ourselves from the competition by being totally customer focused. Our success combined with feedback from landlords and tenants indicates we continue to achieve this goal. The only way we achieve this is by the team we have so here is a little about them.

  • Team Member

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    Maxine Lester MARLA - Director
    Before starting Maxine Lester's in 2005 I had quite a varied career within insurance, (where I was one of 150 female brokers at Lloyds of London a very uncommon breed at the time) recruitment and latterly marketing with a video entertainment company in Peterborough, looking after 6000 customers throughout the UK and Germany. During this time I began to build my portfolio of properties with my husband and was usually frustrated on how badly properties were looked after and the lack of communication so I realised that there was a better way that properties could be managed. Redundancy freed me to do what I had always wanted to. Work for myself and have a company that stood up to the values promise. We have seen consistent growth since we opened our doors which I can only be put down to the knowable team we have, which now number 10 - it has been wonderful to be in a position able to help the team develop skills and achieve qualifications with the Lettings industry . My main role is within marketing and looking for new innovative ways to help our customers to obtain the best yield for their investments

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    Mathew Lester Operations Director 
    I recently joined the business to add capacity and ensure we continue to grow through recommendation and customer retention. My role is to ensure we deliver great services to our landlords and tenants through our property management and finance team. I also do the back room 'bogs and boilers' stuff like facilities and supplier management. Previously I spent 10 years as Operations Director for leading disability charity the Papworth Trust, where I was responsible for service delivery for all work and learning activities delivered by over 200 staff across the Eastern region. I also created and expanded Papworth Trusts profile with Government in order to support the charity's campaign work, making significant progress at a National level in key policy areas, particularly welfare and unemployment. I retain my drive to support those at the margins of our society and remain active in this area, chairing a national forum on disability employment and being involved in a number of other relevant groups. Prior to my time at Papworth I was Managing Director of a national facilities services contractor to the health and education sectors, where I worked for 12 years.

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    Sam Smalley  Senior Lettings Negotiator MARLA 
     I now head up the Lettings Team and provide guidance to my colleagues Neeta Amy and Tania. I have come a long way as my first role within the company was as an Administrator. It has been great to be recognised for my skills and to be part of a successful company as this has enabled me to gain consistent promotion. Since I joined the team six years ago I have seen a great many changes in the way we use technology to make sure we stay ahead of the competition which I think is one of the reasons we have won so may awards for our customer service and helped with our growth over the years. Initially I came from the estate sales side of the property industry so I have seen both sides in which I have now had 11 years' experience and can honestly say I prefer the faster pace of Lettings. I now spend a lot of my time talking with new customers and finding out ways we can help them make more from their assets. I am also responsible for running the seminars that we run for our client landlords to keep them in touch with what is happening in the market. I passed my technical award in 2007 and remain very much in touch with the legal side of the business. I count one of my main skills as identifying appropriate tenants to meet landlord's needs and I pride myself on my thorough knowledge of local geography and marketplace

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    Tania Fullalove -Lettings Negotiator MARLA 
    To be honest I do not know where the last year has gone. I feel I have achieved so much it's difficult to know where to start. My main role is working within the Lettings side of the business working closely with my colleagues Sam Neeta and Amy to ensure that we provide the best service that we possibly can for both our client landlords and applicants looking for a home. One of my main roles is to review our marketing on a daily basis and feel this is one of the reasons that we achieve the highest results on Rightmove for our client landlords. Before joining Maxine Lester's I had worked for 5 years in retail which taught me a great deal about dealing with the public. My degree in Psychology & Criminology taught me how some people think! One of the reasons that I was interested in joining the company is that they actively encourage academic study of the Lettings business and have just finished and passed my exams for the Association of Residential Lettings Technical Award

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    Neeta Makwana - Lettings Negotiator
    After having been a PA for a number of years (more than I care to remember!), I was ready for a new challenge - so when the opportunity came up to join The Maxine Lester Team it was one I couldn't pass up. I'm happy to say it has indeed been one of my better decisions! Being a Lettings Consultant is a completely new career direction for me, it does allow me to apply many of my acquired skills and gain many competences. Essentially I am a "people person"; I love meeting people from all walks of life and of course chatting to them. I enjoy going on viewings, I get a great deal of satisfaction in helping our tenants find their new home. In the short time I have been here I have started gaining knowledge of the lettings industry and will be building on this through taking ARLA examinations in the near future.

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    Amy Robinson Trainee Lettings Negotiator
    I am the newest member to the team at Maxine Lester Residential Lettings, previous to this I studied Beauty Therapy & Spa Therapy for 3 Years at Cambridge Regional College. My interest in property become more visible when I worked previously at Move With Us, I have been here 6 months now and have already learnt a lot about the business and about myself. We work very closely as a team and every day is different for us although my day consists of speaking with the general public via phone, email and face to face. I am looking forward to improving my knowledge of the lettings industry and I enjoy going out to viewings, I also get involved in the admin work we do in office. By this time next year I hope to be ready for ARLA exams if not already started.

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    Hilary Candlin Finance Manager
    I have worked within the accounting environment now for 30 years, and different industries, varying from the building trade to the hotel industry, doing a variety of functions .I stared with Maxine Lester's nearly two years ago, after relocating to St Neots, I thought as I was getting older this maybe a more easier role and not such a fast pace, how wrong can you be! The pressure is on daily, ensuring all our Landlords are paid on time, this is done via daily downloads from our bank and then two day bacs payments to the Landlord, this is after we have ensured the rent is paid by their tenants. Since joining the company my role has grown and I now have been joined by my part time assistant Jessica, who helps me with this part of my role. Together we ensure rents are chased, and Landlord and Contractor are paid in a timely fashion. Happy to report that we pay 98.7% of our Landlord's on time. Maxine Lester's has a busy team, front and back office, we all work well together to ensure Landlord and Tenants have a smooth transmission letting or moving into their properties. This role my not be the easiest role I thought I was getting into but I could not have found a better team of people to work with, I enjoy all aspects of my position , getting up and going to work every day, each day is different with different challenges.

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    Jessica Norman Assistant Finance Manager 
    Prior to joining the team at Maxine Lester Residential Lettings, I worked within an Accountancy environment for many years, predominantly Purchase Ledger dealing with in excess of 500 Suppliers. Prior to this I was a Conveyancer handling Residential Sale, Purchase and reMortgage files. As a result of my career to date I enjoy all aspects of Accounts and Property alike! I assist our Finance Manager, Hilary, by ensuring that our Landlords are paid within the correct timeframe. Thereafter, I chase arrears and am delighted to say that late payers now stand at only 1.2% of our tenancies. I also initiate our renewals and check in processes. I really enjoy the direct contact with tenants and landlords and am happy that my knowledge of Residential Lettings is expanding with each day. It is a real asset to work within a team who are approachable and knowledgeable. I am studying with the Association of Accounting Technicians as I feel it is very important to pursue academic potential and I believe this will reflect very positively in my Accounts role. I have recently moved to the area and am very lucky to be a part of the great team at Maxine Lester Residential Lettings - everyone is hardworking, proactive and friendly.

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    Jo Fawcett - Property Manager
    I love looking after houses so I am really delighted that I have been able to do this for the last 5 years. Before Joining Maxine Lester's my career has included being a full time mum and customer service roles which has given me the perfect background for my present role. There is no tougher negotiation than dealing with a child!. I would not count myself as academic in any way but with the encouragement of the company I have been studying for my ARLA technical which I aim to pass this by the end of the year. I was delighted to achieve the highest results for my first two papers out of the team but I don't remind them about it too much! The benefit of taking the exams is to understand the complexities of the Letting industry which is so interesting. My main role is with the property management side of the business and see my main role as customer service, since we are looking after the assets of our landlord clients as well as the wellbeing of our tenants. Working closely with my colleagues Beth Hilary Lisa and Jessica I deal with any maintenance issues your tenants advise us on. By organising for our contractors to visit and sort the issue out or by talking through the issue and seeing if the situation can be sorted out over the phone in order to keep costs down for our Landlords. I am so pleased the be part of a Company that has a record for getting the deposit back to our outgoing tenants within 5 days of them leaving the property when there are no issues.

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    Lisa Gadsby - Property Manager 
    I have recently joined the company in order to strengthen the property management team and work predominantly outside the office carrying out property visits. Before this my career path has been somewhat varied - law, recruitment, medical accounting and retail due to moving around with my husband's employment (including five years abroad) and raising two children. However my passion has always been with property and I was thrilled when the opportunity arose to join an award winning company to fulfil my ambition of working within the property industry. Being a landlord myself (and a tenant at various times), I understand the importance of protecting property as an asset. My role is to visit around 30 properties a week enabling me to provide a visual report to landlords. This gives our landlords confidence that their tenants are happy in their home and their asset is being looked after.

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    Beth Shinton - Property Manager 
    I am new to the Maxine Lester Residential lettings team; I have been a property manager with the team for 4 months. I enjoy my job very much due to the different jobs I get to do, which include daily maintenance calls to the office, daily emails, speaking with the landlords and organising contractors to visit and carry out any works. Another part of my job includes doing inspections of properties on behalf of the landlords while there properties have tenants currently in them. This is done on a regular basis as it keeps the landlord updated on what the property now looks like and helps the tenants if they need to report anything or would like to do any anything to the property that will make it feel more like their home. The job can be very challenging at times but is very satisfying when a tenant or a landlord thanks you for helping them rectify something to do with the property
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User Guide

Title

Our branch location

Our Branch

Our Branch

Our Office Address Services Contact
St. Ives
 		12 Station Road
St. Ives
PE27 5BH
Lettings
 Letting: 01480 575036  Local call rate
User Guide

Title

Where we're active

Our Branch

Our Branch

Current Properties

Previously Marketed Properties

Note: Markers represent the centre of postcodes, not exact locations

Find us

12 Station Road
St. Ives
PE27 5BH

Telephone us

Letting: 01480 575036  Local call rate

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The lettings properties we are currently marketing

User Guide

Title

Recommendations from our clients and customers

Testimonials from Landlords

  • Landlord Testimonial

    given me great confidence

    Jamie Kirk

    Over the last few years Maxine and her team have provided me with a very professional service which has given me great confidence that my property is in safe hands. Both mine and my tenants' queries have been dealt with competently and in a timely manner and I would highly recommend the services of Maxine Lester Residential Lettings - October 2012

  • Landlord Testimonial

    I will recommend the company to anyone
    Marie Conway

    I would just like to thank the whole team at Maxine Lester. My first experience privately renting and you ladies have been great for both two properties I have rented. I will continue to recommend our company to anyone looking to rent - October 2012

  • Landlord Testimonial

    Very professional and helpful
    Client referall via the ESTA's

    I have found Maxine Lester Residential Lettings very professional and helpful when required. - May 2012

  • Landlord Testimonial

    really does look after both landlords and tenants
    Client referall via the ESTA's

    This agency really does look after both Landlords and Tenants. Fiona Lloyd is particularly impressive in her advice, communication and handling of any problems which arise. We have been very pleased with the service we have received. - May 2012

  • Landlord Testimonial

    Outstanding
    Client referall via the ESTA's

    Would recommend Maxine Lester everytime. Outstanding. - May 2012

  • Landlord Testimonial

    Easy to reach and quick to help
    Client referall via the ESTA's

    I can always count on my property being managed professionally, and repairs etc. being handled in my absence. Easy to reach and quick to help with any problems I might have. - May 2012

  • Landlord Testimonial

    Without doubt MLRL have been the best agent
    Client referall via the ESTA's

    I have been posted overseas 4 times in the past 30 years, letting my property everytime. Without doubt Maxine Lester Residential Lettings have been the best agent! We changed to Maxine Lester as a result of problems with a previous agent - the difference is amazing. - May 2012

  • Landlord Testimonial

    a talented team
    Client referall via the ESTA's

    Maxine is quite excellent and she has a talented team with her. - May 2012

  • Landlord Testimonial

    excellect service
    Roger Summerfield

    Just a note to congratulate you on all the recent awards. You only get recognition like this by providing a service that clients really appreciate. I would like to thank you for the excellent service you and your colleagues have given me over the past 5/6 years. You have always provided me with a good selection of potential clients when required, sometimes at very short notice, and it has been a pleasure dealing with you. - September 2012

  • Landlord Testimonial

    Their customer relations are exemplary

    Alison

    Maxine Lester and all her team are amazing. I live abroad and have rented through them for five years and I cannot rate them highly enough. Their customer relations are exemplary and I am totally worry free knowing they are looking after my home. - May 2012

  • Landlord Testimonial

    absolute pleasure working with you
    Lindsey Walker

    It's been an absolute pleasure working with you over the last few years and to see Maxine Lester Residential Lettings go from strength to strength, you're an inspiration. Good luck for the future! - August 2012

  • Landlord Testimonial

    really goes the extra mile
    Client referall via the ESTA's

    An innovative business that stands out a mile from other letting agents in the region and that really goes the extra mile. - May 2012

  • Landlord Testimonial

    I will not use another letting agent - period!
    Client referall via the ESTA's

    We moved to Australia 2 years ago and Maxine Lester have been brilliant, I cannot recommend them highly enough. I will not use another letting agent - period! - May 2012

  • Landlord Testimonial

    I wanted a 'make it all go away service'
    Client referall via the ESTA's

    My brief to Maxine was that I wanted a 'make it all go away' service i.e. find, vet, let, manage, re-let - no voids. Starting with 3 properties in 2008, 3 years on and Maxine now manages over a dozen properties on our behalf. - May 2012

  • Landlord Testimonial

    Totally head and shoulders above others.
    Client referall via the ESTA's

    I let a number of houses through various agents and Maxine Lester are gold. Totally head and shoulders above the others. Nothing is too trivial and I have the sense that all staff are totally professional and competant.

  • Landlord Testimonial

    I have recommended this agent to everyone
    Client referall via the ESTA's

    I have recommended this agent to everyone I know who has a property to let. - May 2012

  • Landlord Testimonial

    They are an excellent team
    Client referall via the ESTA's

    As a new Landlord I have felt totally at ease working with Maxine and the team and feel very much included in the process despite living away from the property. They are an excellent team who acheive good quality in all they do, I recommend them fully. - May 2012

  • Landlord Testimonial

    I don't worry or think about my properties
    Client referall via the ESTA's

    Maxine Lester manage 4 properties for me and I live abroad now so reliability and speed addressing issues for the tenant and keeping on top of things are really important to me. I don't worry or think about my properties - the biggest complement I can give. - May 2012

  • Landlord Testimonial

    warm and helpful service
    Client referall via the ESTA's

    I have always received a warm and helpful service from Maxine Lester Residential Lettings. - May 2012

  • Landlord Testimonial

    stands out a mile
    Client referall via the ESTA's

    An innovative business that stands out a mile from other letting agents in the region and that really goes the extra mile. - May 2012

  • Landlord Testimonial

    I wanted a 'make it all go away service'
    Client referall via the ESTA's

    My brief to Maxine was that I wanted a 'make it all go away' service i.e. find, vet, let, manage, re-let - no voids. Starting with 3 properties in 2008, 3 years on and Maxine now manages over a dozen properties on our behalf. - May 2012

  • Landlord Testimonial

    I have felt totally at ease working with Maxine
    Client referall via the ESTA's

    As a new Landlord I have felt totally at ease working with Maxine and the team and feel very much included in the process despite living away from the property. They are an excellent team who acheive good quality in all they do, I recommend them fully. - May 2012

  • Landlord Testimonial

    It's nice to know that we have tenants settled in
    Becky Fensome

    I would like to say thank you for getting the house let so quickly, Matt and I really appreciate it. Its nice to know that we have tenants settled in and rental income coming through. Sam hjas been so helpful, she is always so professional, polite and efficient.

  • Landlord Testimonial

    impressed with the standard
    Mick Morgan

    Just to let you know we were very impressed with the standard of upkeep in our property so please pass on our gratitude to both the staff and the tenants - September 2012

  • Landlord Testimonial

    thank you
    Katy Sismore

    Thank you for the seminar, more nuggets to help along the way. Interestingly I am looking for one or two hints to make it worth while but usually come away with at least 10. - June 2012

  • Landlord Testimonial

    you all did such a fantastic job
    Kate Stephens

    I wanted to say a big thank you to you and your team for looking after my property so well and managing the exit of this tenant. You all did such a fantastic job managing and keeping on top of this situation, that you were taking care of things really has made the whole process a great deal easier - September 2012

  • Landlord Testimonial

    epitomises 'under promise and over deliver'
    Julie Ashwell

    Maxine Lester provides a superb service and keeps us well informed. She has an excellent manner and is a master in professionalism. She epitomises 'under promise and over deliver'. Outstanding! - May 2012

  • Landlord Testimonial

    thank you
    Karl Rugg

    I hope all is well with you and the team and would just like to thank you all for all your input into making renting a fairly simple process. - September 2012

  • Landlord Testimonial

    informative and thought porovoking
    Cliff Bloomfield

    Just a short note to thank you for the seminar, I found it both informative and thought provoking. - June 2012

  • Landlord Testimonial

    your support was extremely reassuring
    Mal Fenton

    Coming into the buy to let world was daunting to say the least, and having tenants change during the past five years could have been a nightmare. Knowing your organisation was behind us quietly running things was a huge relief to both of us. Indeed, your support during the recent period of uncertainty was extremely reassuring and I would have struggled if it were not for your experience and keen management of the situation. So we thank you for your highly polished, effective and efficient service, and wish you well for the future - September 2012

  • Landlord Testimonial

    Client referall via the ESTA's

    I have always received a warm and helpful service from Maxine Lester Residential Lettings. - May 2012

  • Landlord Testimonial

    Client referall via the ESTA's

    A very efficient and trustworthy agent. - May 2012

Testimonials from Tenants

  • Tenant Testimonial

    fanstasic few years 
    Sangeetha Nair

    I take this opportunity to thank everybody at Maxine Lester Residential Lettings for the excellent service. We have indeed had a fantastic few years in this house. - August 2012

  • Tenant Testimonial

    Client referall via the ESTA's

    Maxine is quite excellent and she has a talented team with her. - May 2012

  • Tenant Testimonial

    a top agent
    Client referall via the ESTA's

    Cannot speak highly enough of Maxine and her staff. Excellent service from a top agent, what they say is what they do.

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User Guide

Properties we have marketed over the last 6 months

Disclaimer

The content on this Microsite has been uploaded by Maxine Lester Residential Lettings, St. Ives. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Maxine Lester Residential Lettings, St. Ives. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Maxine Lester Residential Lettings, St. Ives. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

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