MOLYNEUX ESTATE AGENTS is a long established Estate Agency with branches throughout North Wales and Chester.
A comprehensive Estate Agency service is offered to Clients which can be supplemented by the provisions of professional work, property management and financial services. Commercial surveys and valuations are undertaken by Molyneux Surveyors. The provision of financial services is provided by Independent Financial Advisors which Molyneux introduce to, additionally MOLYNEUX ESTATE AGENTS operate as Local Agents for the Halifax Group Plc and Nationwide Building Society.
Since its inception MOLYNEUX ESTATE AGENTS have built up an excellent reputation for the professional service that it provides. The PRINCIPAL and RESIDENT PARTNERS recognise that further success and development in an increasingly competitive market depends upon further improving these standards of service.
It is the Company's policy therefore:
To provide services to Clients which conform to contractual and regulatory requirements and to provide assurance that the services so conform. To operate "Total Customer Satisfaction".
To monitor and take action to improve the Company's performance in achieving Total Customer Satisfaction by recording critical performance indicators and placing actions to prevent the re-occurrence of the problem.
Performance Indicators monitored are typicalIy : -
- Quality of goods and service from suppliers.
- Office performance, at each Branch.
- Client complaints.
- Internal Quality Audits.
The Company performance is reviewed by the MANAGEMENT TEAM at the Bi-monthly Quality Review Meeting.
To exercise sufficient control over all aspects of the Estate Agency services and maintain at all times suitable management structures, chains of responsibility, procedures and training to ensure that all policy and objectives are achieved.
To maintain and operate systems which conform to the requirements of BS EN ISO 9002 : 1994.
The Quality Assurance Manual outlines the Company's Quality Management System which has the full support and commitment of the PRINCIPAL and the RESIDENT PARTNERS.
The Company welcomes visits by or discussions with its Clients to assure the quality of the service it provides.
RESIDENT PARTNER "QUALITY MANAGEMENT REPRESENTATIVE''.
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