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User Guide

Title

At Paramount our motto is 'expect more'

  • paragraph

    Who are we?
    We're an independent estate and lettings agency based in West Hampstead.

    Whether you're buying, selling, renting, or letting a property in London, we'll make your property work for you.

    Our people really are what makes us unique. We think of ourselves as 'experience creators', which means we're always thinking about what it's like for you to interact with us. We won't lie - we care a lot about what you think!

    Our modern approach includes investing heavily in our people and tech. The result is an easy, stress-free experience for you whether you're renting, letting, buying or selling.

    With Paramount, it's all about long-term relationships. We want to be your agent for life, and in return, we promise never to stop giving you incredible value with a personal touch.
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User Guide

Title

 Nearly 5 stars on Google with over 1100 reviews

  • paragraph

    WE'RE EXPERIENCE CREATORS

    How are we consistently rated so highly? It's simple. We're not what people expect of an estate and lettings agency. We're much, much more.

    We want you to focus on the joys of owning, living in, renting out, and upgrading your London property, and forget about the stresses that comes along with it. How we work is built around providing you with an exceptional experience.

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    LANGUAGE MATTERS
    We say "owners" and "residents" instead of "landlords" and "tenants". Residents and owners are in different chapters of their lives, and we disagree with the implied hierarchy of 'landlord' and 'tenant'. Our approach is modern, our language should be too!

    This is why we also say "asset manager" rather than "property manager", because we want to acknowledge that it's more than just property for you. 

  • paragraph

    COVERING ALL OF LONDON
    From West Hampstead to Wimbledon, and Ealing to Ilford - our lettings and property management teams support owners across the great city of London. 

    So does that mean it's not personal? Just the opposite! We're a single independent office and we carefully match each one of our owners with a consultant and property manager.

  • paragraph

    HAPPY RESIDENTS SEE VALUE AND STAY LONGER
    We work hard to make sure your resident's journey is easy, enjoyable, and stress-free. How? 

    1. SPECIALISED TEAMS AND THE LATEST TECH - this makes each step of the renting process feel seamless and supported. 

    2. COMMUNICATION - every tenancy has a dedicated asset manager who is only a Whatsapp message (or call, or email if you prefer) away! 

    3. STANDARD OF PROPERTY - we only work with owners who care about their property and residents. This translates to high quality property, and residents who enjoy where they're living. 

    4. FEEDBACK - we ask residents for feedback at key stages in their experience. This helps us catch anything that needs attention, and advise on the most impactful small improvements to your property. 

    5. PERKS - we offer our Paramount Perks programme to your residents at no cost to you. This gives them savings on over 700 brands, including all the major supermarkets, to help them save on everyday expenses. 

    When your residents are happy in their home, they see more value in their rental experience. They're also more likely to stay longer and care for your property!

  • paragraph

    Switching agents is easy

    Many new owners who have joined Paramount have told us that they waited longer than they should have because they thought it would be a hassle to switch. 

    You should never be locked in by an agent who isn't serving you well. Fortunately, in most cases, you can leave your current agent with a month's notice. 

    And when you join Paramount, a dedicated member of staff is here to make the transition surprisingly easy. 

    So if you're not satisfied with what your agent is achieving with your property, or if you don't feel supported, give us a call today to find out what we could do better for you! 

  • paragraph

    Contact us
    Contact us today to see how we can help you! 


    Lettings

    • T: 020 7644 2332
    • E: lettings@paramount-properties.co.uk

    Management

    • T: 020 7644 2255
    • E: management@paramount-properties.co.uk
Contact us

Features

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You can see the properties we're currently marketing for rent by clicking the button below:

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User Guide

Title

Are you wary of renting in London? 

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    Here's why people trust us time and time again


    If you've rented or let in London before, you know that a property listing can tell you a lot about what to expect from that agent.

    We want you to put us to the test. Have a look at our unique style of video tours, the quality of our photos, floorplans, and property highlights.

    Better yet, have a look at the listing on our website (below), where we have honest reviews from outgoing residents, information about bills and broadband, transparent pros and cons, and videos where you can meet your Asset Manager (what we call our property managers!).

    https://www.paramount-properties.co.uk


    What do you think? We hope that our values of transparency and commitment to your experience come across. 

    But if you're still skeptical, check out our 900+ Google reviews that describe why we're trusted time and time again!

  • paragraph

    People comment on the quality of our properties
    The quality of our properties is one of our biggest priorities.

    We work closely with our owners (what we call our landlords) to maintain and refurbish properties where necessary. We make sure that our properties are looking their best by the time they become available to new residents. 

    We want you to have that "wow" moment when you walk in. Because it's not just a property, it's your future home.  

  • paragraph

    There are Perks to renting with us! 
    All of our residents (what we call our tenants) have access to our Paramount Perks programme throughout their tenancy. 

    This gives you access to discounts at 700+ retailers, which include supermarkets like Sainsburys and Waitrose, home goods like ikea, clothing like H&M, subscription services like Hello Fresh, and much, much more! 

    Our residents can also enter into a monthly prize draw. Our last winner won a month's rent on us! 

    And if you value community and charity, you might be interested in our programme Paramount Pantry. We make it as easy as can be for our residents to donate non-perishable goods to our local food bank when they have a few extra on hand, often before a move. Send an email to pantry@paramount-properties.co.uk for more info! 
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Features

Check out our available properties

You can see the properties we're currently marketing for rent by clicking the button below:

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User Guide

Title

Meet our dream team 

  • Team Member

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    Dexter Franklin-Beck MARLA - Lettings Specialist
    Meet Dexter. Dexter, knows what it takes to build and maintain a good relationship between an agent and an owner. He knows how to listen, identify what is needed, and how to get an owner their desired result. Dexter is the kind of agent that adds value; he's the kind of agent that will value your home, but at the same time show you how to get maximum value from your home. 

     T: 020 7644 2257  E: dexter@paramount-properties.co.uk

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    Oliver Gorman MARLA - Lead Lettings Consultant
    Meet Ollie. There's a reason why Ollie was crowned Lettings Manager of The Year 2023: he's charismatic, approachable, and straight-talking. Whilst Ollie has worked in lettings since 2018, he also has previous experience in the sales market. Ollie understands the whole experience of being a rental owner; he understands an owner's journey from start to finish. Making him the person to guide you from being a buyer into a rental owner, with full support and knowledge to achieve your goals. 

     T: 020 7644 2321 E: oliver@paramount-properties.co.uk

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    Adam Wright MARLA - Market Specialist & Valuer
    Meet Adam. Adam has been part of Team Paramount as a consultant since 2017, so if there's one thing Adam knows, it's the local market. He's methodical and thorough, but more importantly, he's as data-driven as they come. Adam will analyse all parts of the market to ensure our clients always receive top-end advice when handling their investment, so if you're considering selling or letting, you better believe Adam's the man with the best plan. 

     T: 020 7644 2259 E: adamw@paramount-properties.co.uk

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    Lauren Dempsey - Lettings Consultant
    Meet Lauren. Confident, genuine and positive. Lauren knows what it takes to build good relationships; not only between herself and clients, but between owners and their residents too. Our business relies on relationships, so it's safe to say Lauren's got the perfect attitude and approach to create long-standing property partnerships.

    T: 020 7644 2256   E: lauren.dempsey@paramount-properties.co.uk

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    (Maternity Leave) Hollie Measures - Asset Manager
    Meet Hollie. Hollie is our head of Asset Management and the proud winner of our 2023 work glow-up award. Being an Asset Manager can be a tricky role; you're essentially a master co-ordinator of all things owner, resident, property, and of course, customer service. Hollie does this all flawlessly.

    T: 020 7644 2327  E: hollie@paramount-properties.co.uk

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    Mehul Visram - Head of Asset Management
    Meet Mehul. He firmly believes in being proactive over reactive to achieve the best results for our clients. Like all our asset managers, he's the type to spot a minor fix before it becomes a significant and costly issue. On top of that, you can trust and believe that he will guide you toward getting the maximum return on your rental investment.

    T: 020 7644 2307  E: mehul@paramount-properties.co.uk

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    Sandro Lucatello - Asset Manager 
    Meet Sandro. With over 9 years of experience in Asset Management, it's safe to say that if you secure Sandro as your Asset Manager, you're in safe hands. He's pretty well stacked in property knowledge, but above all, he's a genuinely lovely guy with a big focus on providing an excellent standard of customer service every single time.

    T: 020 7644 2348   E: sandro@paramount-properties.co.uk
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    User Guide

    Title

    Have you ever seen reviews like these?

    • Introduction

      Below are just a few recent customer testimonials, but we recommend heading over to our Google reviews to get the full picture. We're rated nearly 5 stars with over 1100 reviews - not easy to achieve unless you really know what you're doing!

      What makes us stand out is how much we want to be your agent for life. That means we're here for every chapter in your property journey. It's why we have so many customers who rent with us, become first-time buyers with us, sell with us to upsize, and then become landlords with us to build their own portfolio! They also choose Paramount Maintenance for their home refurbishments.

    Testimonials from Landlords

    • Landlord Testimonial

      I have been with Paramount for the last 6 years
      The service I receive from the Paramount team is always professional and efficient. They are highly knowledgeable about the current market and give honest and fair guidance to meet my requirements for the property and tenancy. I have been with Paramount for the last 6 years and continue to be highly satisfied with their management.

      Rebecca Lerman, June 2022


    • Landlord Testimonial

      As always a brilliant service from Paramount
      As always a brilliant service from Paramount. They've been looking after my one bedroom flat for many years and always do a fantastic job of finding great tenants and also managing the property. Everyone on the team is a pleasure to deal with and along with their professionalism, knowledge and expertise they are also so friendly and always happy to answer any questions and concerns. All the team are great but in particular I'd like to mention Dexter Franklin-Beck, Spencer Lawrence, Tash Hearn and Janki Chauhan Thank you Paramount!

      Ruth Getz, June 2022

    • Landlord Testimonial

      My flat was rented out incredibly quickly
      Throughout the whole process the team at Paramount answered all my questions and helped with everything related to the rental. They were friendly and efficient and my flat was rented out incredibly quickly.

      Marta de Abreu, March 2022

    Testimonials from Tenants

    • Tenant Testimonial

      Truly a 5 star service
      We received an exceptional service from Dexter at Paramount who helped us to find our perfect home and ensured the process was smooth and free of stress. His colleague, Janki was also extremely helpful in the process in getting everything tied up quickly ahead of the move. I would strongly recommend Paramount and the team to anyone, truly a 5 star service with nice additional touches that I've never experienced before at other agencies.

      J W-J, Jan 2023

    • Tenant Testimonial

      Kaitlin has been super helpful throughout
      Kaitlin has been super helpful throughout - in the climate of this market it's been difficult to find the right help and with the support of Paramount that has been made easy...thanks!

      Luuk Hamid, Dec 2022

    • Tenant Testimonial

      They seem to really care about tenants
      We've had a wonderful experience with Paramount, it's encouraging that they seem to really care about tenants and the quality of the properties they are leasing. Their videos are so in-depth, and they kept in contact from the beginning of the process to the time of picking up our keys, which was reassuring.

      Amy Fielding, Dec 2022
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