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User Guide

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    Welcome to Phipps and Pritchard with McCartneys, an Independent practice of Chartered Surveyors and Estate Agents , Valuers and Auctioneers established in 1848 and enjoying a strong reputation for professionalism and integrity.

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    The firm deals with the Sales and Lettings covering Kidderminster, Stourport on Severn, Bewdley and rural serving the Wyre Forest and adjacent towns, villages and countryside.

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    We are members of ARLA which means we meet higher industry standards than the law demands. Our experts undertake regular training to ensure they are at the forefront of developments in the industry and to provide the very best moving experience to you.

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    We are also member of The Guild Property Professionals, they are a national network of carefully selected independent estate agents working together to ensure a 'best in class' service to the public. The Guild is justifiably proud of the reputation it has built up over twenty-five years. The network already stands at almost 800 offices consisting of some of the most dynamic and successful multi-award winning independent estate agents.

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    British Property Awards 2021 & 2023
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    Phipps & Pritchard have won the British Property Awards for Kidderminster. The team performed outstandingly throughout the extensive judging period which focused on customer service levels. Now shortlisted for a number of national awards which will be announced. Agents who go the extra mile and provide outstanding levels of customer service are rewarded with this accolade, which acts as a beacon to highlight these attributes to their local market place.

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    British Property Awards 2023 - 2024
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    Phipps & Pritchard have just won The British Property Lettings Award for Kidderminster. Their team performed outstandingly throughout the extensive judging period, which focused on customer service levels. Phipps & Pritchard have now been shortlisted for a number of national awards which will be announced shortly. The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their local, regional and national competition. Agents who go that extra mile and provide outstanding levels of customer service are rewarded with our accolade, which acts as a beacon to highlight these attributes to their local marketplace.
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User Guide

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Landlords Guide

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    In safe hands with our lettings team
    As a landlord of Phipps & Pritchard with McCartneys you will be allocated a dedicated Property Manager to oversee your portfolio. You can be assured that throughout the management they will be available to advise and supervise property maintenance promptly and efficiently.

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    Free Valuations
    One of our experienced property managers will visit your property and using our local knowledge providing you with an up to date rental value, all free of charge.

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    Property Inspections
    Our dedicated property managers will carry out a thorough inspection, every 6 months, the first initial inspection being 3 months, with recommendation and detail of any improvements should they be required, giving reassurance that your property remains in good order.

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    Viewings
    All viewings are accompanied by experienced viewing representatives with feedback being promptly reported to landlords.

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    Referencing Checks
    Interested parties will have a one to one meeting with a dedicated property manager and discussed with the landlord. Thorough referencing will be carried out by our independent referencing agency, including employment, landlord references, affordability checks, full credit checks also including Right to Rent checks.

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    Tenancy Agreements
    Preparation of all legal detailed documentation including tenancy agreements and tenancy renewals.

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    Inventory & Schedule of Condition
    Highly quality inventories for landlords and tenants, very detailed with photographic evidence to minimise any disputes over damages at the end of a tenancy.

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    Rent Reviews
    Carried out every two years if current market value allows, which again is overseen by your dedicated property manager.

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    Marketing
    Includes local advertising, email, social media and in house, ensuring that quality tenants are found and the highest rent achieved.

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    Management - Our Services

    We offer two services:

    • Fully Managed
    • Tenant Find Only
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Guide for Prospective Tenants

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    Complete our Pre-tenancy Application Form to register for viewings, kept on our database for two months.

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    If interested in a property, a one to one meeting will be made with one of our dedicated property managers to discuss all questions which you might have and take you through our step by step procedures.

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    Property offered subject to satisfactory references, however this does not in any way form a contract or any obligation upon ourselves or landlord. References to be carried out by our independent referencing company. We will advise other applicants that the property is under offer. A Right to Rent check will also be carried out.

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    A pre-arranged handover appointment at our office is required for collection of keys, signing of tenancy agreements. You will be provided with copies of Inventory & Schedule of Condition, legal documentation and utility information.

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    You are responsible for your own contents insurance.

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    You are responsible for arranging / notifying all the relevant utility companies, gas, electricity, water, telephone, council tax upon commencement of your tenancy.

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    Rent is always paid on the 1st day of each month in advance.
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User Guide

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  • Team Member

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    Gemma Ruffinato - Senior Lettings Manager
    Gemma joined our team in June 2004 with over 16 years' experience. Gemma has moved through the ranks from a Receptionist, Assistant Lettings Manager, Lettings Manager and now becoming Senior Lettings Manager. Gemma has grown with the company. Gemma enjoys overseeing the department and working with an outstanding team. Gemma enjoys her day to day involvement with her clients. Gemma is married, with two children and enjoys spending time with her family and socialising with friends.

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    Tom Bishop - Lettings Manager
    Tom joined our team in 2012 as an Inventory Clerk. He progressed his career and became a MARLA Lettings Manager in March 2019. Tom is responsible for managing his own portfolio of clients, carrying out property inspections, inventories, final check-outs and rental valuations. Most importantly providing his clients with the highest levels of service. Tom in his spare time enjoys running, paddle boarding and hiking. 

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    Carmela Borrello - Receptionist/Administrator
    Cam joined our team in October 2021 as a Receptionist/Administrator/Negotiator. Cam is responsible for welcoming visitors and answering calls. Cam assists the Lettings Managers with Repairs, arranging appointments/viewings, Reference checks and general day-to-day administrative duties. Cam enjoys spending quality time with her partner/family and socialising with friends.
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    User Guide

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    Testimonials from Landlords

    • Landlord Testimonial

      I have used Phipps and Prichard to let our properties for the last 20 years and have always been extremely pleased. I have a great relationship with the whole team who are a pleasure to work with. I wouldn't hesitate to highly recommend. Mr F

    • Landlord Testimonial

      A very honest, thorough and professional service. Far better than previous estate agents I have experienced. Would definitely recommend to others like P&P were recommended to me. Mr M


    • Landlord Testimonial

      Phipps and Pritchard have managed our property portfolio for many years. Gemma and her team are extremely helpful and any queries are dealt with promptly and efficiently. They provide an excellent friendly and professional service, and I would highly recommend them for property rentals and sales. Mr L

    • Landlord Testimonial

      We are very pleased with Phipps and Pritchard, they manage our rental property incredibly well, especially Tom, who is always being proactive, professional and very helpful. Highly recommended for property rentals. Mrs L

    Testimonials from Tenants

    • Tenant Testimonial

      Been with Phipps and Pritchard for few years never had any issues with them if I had an issue with property I'm renting they have dealt with it always been helpful always let me know in advance if there's going to be a rent increase or a property inspection. Miss B

    • Tenant Testimonial

      I am very new to renting properties as always bought before . I am very impressed with the service from Phipps and Pritchard , nothing is left very long with any problems that I come across with my tenancy . I am very grateful for the service that the team at Kidderminster provide , they are all very courteous and polite. Mr T

    • Tenant Testimonial

      Recently rented a property through Phipps and Pritchard and they were fantastic throughout! As a first time renter it was very new to me but Tom and his team were on hand at any given time to make the process as smooth as possible! Would highly recommend. Mr C

    • Tenant Testimonial

      They have been a pleasure to rent from, always helpful and friendly staff. If ever we have ever had a problem or wanted to make a suggestion they always listen and quick to resolve any issues. Mr F
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