After several terrible experiences with other lettings agents in Cambridge, it was such a relief to come across Radcliffe and Rust. We saw a property come up on Rightmove on a Friday evening and rang speculatively for a viewing, expecting to be told we'd have to wait until Monday. Instead, we viewed and agreed the rental first thing the next morning!
The whole team were fantastic from start to finish- friendly, efficient and always willing to help. They were incredibly flexible re timings and always did as they had promised (often sorting out minor wear and tear problems over our 2 year rental period quicker than we had even anticipated). I'd honestly recommend them to anyone, and wish they had branches all over the country!
My house purchase was plagued by delays and mistakes from the start. It was extremely stressful dealing with the mortgage lender, solicitors and even the surveyors. The only saving grace was the estate agents - Radcliffe and Rust. Craig was the main person I dealt with, and he was patient, proactive and extremely accommodating right from the start. They answered our many queries patiently, replied to our barrage of emails and phone calls promptly and helped us speed up the process with their persistence in chasing up other parties in the process. And it helps that they are really personable and genuine. I will not hesitate to use their services again and would highly recommend them.
I have just finished renting a delightful first-floor maisonette for the past 13 months with Radcliffe and Rust. They were a pleasure to deal with throughout.
They were extremely flexible with my moving in and moving out times, which helped remove the stress of moving around exam term. Another reason I enjoyed renting from them was the level of trust built in the relationship. I felt that Radcliffe and Rust trusted us to be good tenants and dealt with our requests with good will. On my side, I could trust that they would not charge unnecessary fees and would act fairly.
The maisonette itself was in great condition and in a good location. No problems at all with the property.
David and Richard impressed us with their professionalism and enthusiasm from the start. They were proactive whilst the house was on the market and when one buyer dropped out at a point which risked our losing the property we wanted to buy Richard made a helpful suggestion which worked for us.
Already when David answered the phone regarding my request to view a property I had found on RightMove did I know I was dealing with professionals. The conversation was flowing, he seemed interested in doing business, he was very friendly and he didn't have to answer my questions because he was providing me with information before I felt I needed to ask. I had a very good feeling about viewing the property before I even got there. Upon arriving at the property I had the pleasure of meeting Richard, who was equally friendly and on time, too. He showed me the property, answered my slightly silly questions and almost seemed to enjoy the fact that my partner was viewing the property via FaceTime as he was away on business. Without any recognisable salesman's tactics we went to peak rapport before we had even inspected the kitchen!
After I had let Richard know we were interested we exchanged some paperwork and he promised he would get in touch as soon as he had spoken with the landlord. Within two hours the ball was rolling, the security check fees paid (the only fees applicable as it happens) and the communication throughout the process has been promptly, friendly, pre-emptive, proactive and often even funny!
Richard even went to the extra effort of sorting out with the landlord letting me put up my own blinds - and didn't even charge me for the installation!
Upon taking over the flat I only found one minor issue - a leakage in the kitchen sink - which was fixed within one working day. - I didn't even have time to do the obligatory follow-up phone call to make sure a letting agent has received and is dealing with the request before the "ta-daaaa, sink is fixed" email was in my inbox.
This is not to mention how accommodating they have been in dealing with my partner not being available to sign contracts at the same time as me and other clerical challenges, which I'm sure have caused them more hassle than they have ever let on.
I would easily admit that David and Richard are the nicest and most professional and helpful letting agents I have ever dealt with, but in my honest opinion that doesn't say a lot... If it wasn't considered a very weird thing to do - I would invite them both to the house warming - and that, hopefully, says a lot more!
I would recommend to anyone to deal with these guys, any time!
David C 14/5/2014
Found Radcliffe & Rust to be hard-working and relentlessly energetic. Communication was also first-rate as was their all-round service.
Emma & Gary 13/4/2014
Fantastic service from Radcliffe and Rust, we would definitely use them again. It was our first time buying a property and David was always prompt with replies to our questions, no matter how silly they seemed to be. The company feels like they have your best interests at heart which is what you want, especially when parting with years worth of savings! Thanks again for your lovely service.
Sam Pringle 8/4/2014
I have recently purchased a flat with Richard from Radcliffe & Rust.
Having dealt with a number of estate agents before I didn't expect much in the way of customer service. I needn't have been worried though as Richard kept me well informed throughout the process, responded quickly to any queries I or the solicitor had and followed up promptly with queries I had of the seller. Right from the outset Richard was honest about the property and I never felt pressured or misled throughout the whole process.
Without doubt I would use Radcliffe and Rust for any future house sale and would wholeheartedly recommend them to anyone.
Julia and Carl 4/4/2014
Excellent service and care. We were house hunting in Cambridge for months and found it a truly negative, stressful and unpleasant experience. It took ages to work out what seems to be the hidden rules of house buying in Cambridge. So when we found the perfect house we were pleasantly surprised to also have found an efficient, thorough and personable estate agent, in Craig, who supported us sympathetically through the whole process. The end result was a straight forward purchase. We would not hesitate in using this estate agents again and would recommend them to others - we would tell them to ask for Craig.
Excellent advice given, friendly service from all the team. David certainly helped make the sale of our property as stress free as possible. Would use again. Many Thanks.
M Denny 28/3/2014
Richard was great to deal with for sale and purchase. no problems too small or big. Very helpful very sensible about valuation and with the mechanics of the process. I was worried at first that they did not have a big enough presence but this was clearly either not true or not remotely a problem as we sold and bought within a good time frame. I Would definitely use them again in the future. Thanks Richard for all your support along the way!
Andrew B 16/3/2014
Radcliffe & Rust sold my late auntie's property on my behalf as administrator of the estate. The advice they gave and the work they undertook meant that I actually had to do very little by way of managing the sale even though there were one or two complications along the way. A transaction carried out by a very competent and professional company without any undue delay.
We fully recommend the services of Radcliffe and Rust. They managed to sell our property within a day of it going onto the market. They were helpful and supportive throughout the selling period offering advice and also pushed the dreaded solicitors on getting things through. They offered us a top price for our property and sold it for full asking too, something that the other estate agents visiting us felt they couldn't do. I'd have full confidence in buying and selling with them again as they believed in the value of our property from the start. Friendly, attentive service from an estate agency that is passionate about what they're doing, not desperate for your commission and keen for any sale, they aim for the best sale.
J Griffin 24/2/2014
Radcliffe and Rust were friendly and professional and friendly from start to finish. They marketed our property well, and were able to arrange more than 15 viewings by the end of the first week. This was in November - not prime house-selling time. We got 9 offers and accepted one that was significantly higher than the guide price and more than we had dared hope for.
David worked hard to make things go as smoothly as possible between the agreement of sale and completion, giving me regular updates on his progress. He went the extra mile and acted on our behalf to support the process for the house we were buying too. This was particularly challenging due to the rather incompetent estate agent and solicitor our vendor used. David managed to stay cheery whenever he spoke to me, in spite of their best efforts!
So, if you want to have as low-stress a process as possible, with a professional and friendly service, I would recommend Radcliffe and Rust.
I have used Radcliffe & Rust to sell my flat. Everyone in the office was very helpful whenever I rang up with a query. I would definitely use them again.
Di Cope 10/1/2014
We sold a property through Radcliffe and Rust (David Radcliffe),
We bought a property through Radcliffe and Rust (Richard Rust), and
We let a property through Radcliffe and Rust (same property we bought through them) (Richard Rust).
Maybe it's a Cambridge thing, maybe it's a Radcliffe and Rust thing- I don't know. But we have been delighted with the service that Radcliffe and Rust provide, because they seem to be INTELLIGENT, approachable and personable people. We have, in the past, dealt with estate agents who have seemed to be uninterested, insincere, and not-so bright. It's refreshing.
We had more to do with Richard than David, though David dealt with our sale in a friendly and professional manner. Richard is friendly and approachable. Although his catch-phrase seems to be "I was just about to call you", he seems to be really honest and reliable. Because we live abroad, so did much of our transactions from a distance, Richard in particular probably did far more for us than he would for many purchases or lets. He was helpful and accommodating. If something was asked of him, he would do it immediately.
We would certainly use them again.
We would certainly recommend them to anyone requiring an estate agent or letting agent in the Cambridge area.
I dealt with a lot of different estate agents when looking for a property but the service provided by Radcliffe and Rust was stellar. Prompt replies to any correspondance meant we were always kept in the loop. Any questions I had were answered in a frank and honest way, which helped build a good relationship. I highly recommend these guys :)
I never thought I would hear myself saying that an estate agent earned his fee but David, Richard and Craig at Radcliffe & Rust most certainly did. Through no fault of theirs my sale proved to be a protracted affair and their professionalism, patience and dedication saw it through to a very satisfactory conclusion.
I wholeheartedly recommend them to anyone looking for a professional and human selling experience.
Adrian Scarlett 15/11/2013
My wife and I have to mention that we have received warm and friendly dealings with everyone during our move.
From first meeting Craig, who showed us around the property in a friendly and not too pushy manner, we were very impressed.
David and 'Craig' dealt with the numerous difficulties and requests that we had as swiftly as possible.
They have numerous local contacts which have been useful to us.
We are not surprised that they have such a positive following from their customers.
Years down the line we will use them again......................
I am very pleased to have found an agency that found me a new tenant quickly and efficiently. The brochures' photos and property details where accurate, and well presented. Richard Rust and the staffs' communications with myself and the new tenants were polite and clear. Their fees and terms are clear and fair. I will use Radcliffe & Rust for future lettings
Radcliffe and Rust were very good with my sale, David Radcliffe strikes the right balance between not being constantly on the phone all the time nagging (as some working for larger firms tend to be where they have the threat of a sales target to meet), but at the same time not being a stranger. My house was previously on the market for 9 months without an offer, and I got the feeling the original agent was getting lots of leads and viewings but not really following them up. David was excellent at following up every viewing with feedback, so I never got the feeling leads were left to go cold.
We used Radcliffe and Rust to let our property in Cambridge. We found that they were extremely helpful and efficient, everything was done on or ahead of time. It took them only 3 days to find tenants for our property. David was always available to answer our questions, usually replying via email in just a few minutes. We received regular updates to how the let was proceeding. Our overall opinion of this company is excellent and we would strongly recommend them to other landlords.
If you want an alternative to the impersonal service frequently offered by the typical large chain estate agent, and are looking for a friendly, proactive, honest, helpful and professional agent, I highly recommend contacting David or Richard at Radcliffe & Rust.
Very painless and hassle free transactions with R&R. They were always available when needed, yet never disturbed me unless it was necessary. They even helped with some issues outside of their domain. Great agents!
Elizabeth B. 13/10/2013
Richard Rust and Radcliffe & Rust are a refreshing change in the world of estate/letting agents. I remain very impressed with the extreme level of professional and compete lack of hassle and hustling. As a working professional with minimal downtime, Richard made finding & securing an amazing, conveniently located flat painless and quick. My daily commuting to & from London won't be as bad now. There were no hidden fees nor extra charges. Everything has been extremely fair, appropriate and well managed. I highly recommend Richard and his agency.
Jenny M 1/10/2013
I came to Radcliffe and Rust after a poor experience with another local letting agency. Radcliffe and Rust are like' a breath of fresh air' to the lettings world.
R & R have all the right skills, they are excellent at communication with tenants and landlords, they are able to find the best tenants for a property and are fast at referencing and credit checking and getting the property occupied which is what all landlords want to achieve. They are available quickly to show a property unlike other agents who take weeks to do a viewing.
My first meetings were with Richard Rust who was happy to quickly come out and see my properties and gave great advice. I have since had contact with David Radcliffe and Craig who works with them, thay all have the same great standards of care for their clients.
A great point for landlords is that rent hits my bank account on the day it is paid, no hanging on to it for a few days like several agents do. An email and a bank transfer on rent day is really efficiency.
Thank you to the Radcliffe and Rust team you have made my life so much easier.
Mrs B. Radford 18/9/2013
I already had experience of Radcliffe & Rust when I purchased my present property, and they were acting for the seller. Having found them very helpful and pleasant with regards to the above transaction, when I needed an agent to sell a flat for me they were the obvious choice.
The staff are always very pleasant and helpful. I have already recommended them to a friend who's property is in the sale process.
Thanks to all of them. Great firm.
Radcliffe & Rust dealt with my application efficiently and with careful attention to my individual circumstances. I am happy to recommend them.
As a first time buyer, I was very wary of Estate Agents, having heard lots of horror stories. I feel so fortunate to have met Richard and David at Radcliffe and Rust. They went above and beyond in helping me find my first house and have continued to do so since, they are currently helping and advising me in the purchase of my second house and will be fully managing two properties for me. They are even happy to advise me on houses that are being marketed with other Estate Agents.
In short, I have a great deal to thank Richard and David for and wish I could buy my next house with them. I am hugely grateful for all their help and advice, not to mention their patience . In my opinion Richard and David are fantastic Estate Agents and have become good friends.
Rachel Cook 18/7/2013
Our house purchase became complicated and David was fully involved in resolving issues swiftly and efficiently. He treated us fairly and was utterly competent and professional. He did far more than any other agent I have experienced. I would recommend him without hesitation and will use him again if need arises.
siskin 13/6/2013 W
We sold our flat with Radcliffe and Rust and were impressed with pretty much the whole process. They did good photos and a clear floor plan for the particulars and the text was well put together (after a few edits). It wasn't an easy sale (first buyer pulled out, second buyer was very difficult to deal with) but we felt Richard worked hard for us and he was available outside normal office hours at critical times to get a sale or push through a problem.
If we need to sell again these will be the first people we call.
I have sold two properties through R&R and recommended them many times over to others wanting to sell or rent their properties. They are local to Riverside and want to become the Estate Agent of the local area, which they rightly deserve.
We talk more as friends rather than Client / Agent approach. For me this is the way I like to do business, and always happy to provide information for their rental properties in the same apartment block
They are extremely hard working replying to Emails out of hours. When we were working through the offer Richard stayed with the negotiations into the evening and made sure it was competed.
I have been impressed with their service. With that, I have shared contact details of good leads, which may now be coming their way.
Radcliffe & Rust was the agency responsible for letting the property we currently rent. They were honest and helpful throughout the process, made us aware of all of the steps involved in advance, and were available on the phone or in person whenever we required assistance. After negative experiences with other agencies we were impressed and reassured by the service they provided. We would not hesitate to recommend them to others looking to rent or buy.
I was very grateful for the professional and helpful service provided by Radcliffe and Rust during my purchase of the property. Richard always made himself available to answer questions clearly and transparently, and also provided advice that was invaluable to someone in the position of being a first time buyer. I would certainly recommend Radcliffe and Rust as estate agents and they will be the first people I call when the time comes to sell the property.
Overall, excellent work..!
Jonny Branagh 24/5/2013
We had a very positive experience with estate agents Radcliffe & Rust. From the first meeting we had every confidence our property would be let quickly and easily. Richard was very thorough in his explanation of the letting process and what was involved. They even absorb some of the 'extra' costs other estate agents pass on to the property owner! Great job!
When looking for a property in Cambridge we viewed 3 properties being sold by Radcliffe and Rust. Two of the properties we viewed twice. On all but one occasion David Radcliffe accompanied us even though it was once on a weekend. He was always prompt and very helpful.
As the negotiations went ahead for the purchase of our chosen property we contacted David about various questions concerning the property. He really worked hard with the vendors even when all was not plain sailing and through his diligence we were finally able to conclude the sale.
We highly recommend Radcliffe and Rust based on our recent experience.
Olivia Turner 16/4/2013
I had the pleasure of purchasing a house in January 2013 with the help of Radcliffe and Rust. They were exemplary in every way - courteous, helpful, reliable, and considerate. They were always available by phone or in person, and kept in touch with me, the buyer and the solicitors at every stage. For various reasons beyond their control, the purchase involved quite protracted negotiations, but throughout the process they were patient and assisted substantially in bringing discussions to a positive conclusion. They were a pleasure to deal with and I cannot recommend them too highly.
Radcliffe and Rust marketed my property for two months and failed to find a suitable tenant before I happened to find a tenant myself. However, I am still rating them as excellent because of the level of customer service. I have had atrocious experience with agents in Cambridge. Trawling through review sites of agents online in my search for a new one I was close to choosing the one with the fewest negative reviews when I found R&R on this very site. Not only did they not have any poor reviews (a feat in itself) they actually had several good reviews. I gave them a try and I quickly learned why. Service was excellent, friendly and personal, replies to enquiries always prompt. This made such a difference. Despite not getting the result I wanted I never had a doubt that everything possible was being done and I could not fault anything that they did. I will certainly be using R&R again next time I need an agent.
I brought my first property recently from Radcliffe & Rust, had a great service from both Richard & David. They are very professional and dealt with any issues I had promptly. Would definitely recommend them and will use them again if I want sell in the future. Thanks Richard and David for all the help you gave me in purchasing my first home.
Mandy Sweeney 8/4/2013
Radcliffe and Rust were of great help throughout the whole sale process, they provided useful advice on how to market our property, offered great tips and hints on how to approach viewings and were very knowledgeable when making recommendations on the valuation of our property. At all times they were friendly and professional but most importantly they were honest, we had complete faith that they were getting the best deal for us. I would recommend David and Richard to anyone, our house was sold quickly at the optimal price, we found the process to be hassle free.
Michael Darling 21/3/2013
Excellent service from Richard and David. Would recommend using them and if we ever sold in the future would use again. Thanks again Richard for all your help in our sale. Also buying as well.
David Lowrie 9/3/2013
We could not have had a better experience. We originally had our house up for sale with another established estate agent but felt that they were just using door openers to show potential buyers around as the feedback we were getting was asking questions that any experienced agent would have known the answer too. Radcliffe and Rust on the other hand personally accompanied buyers around and their feedback was excellent. Richard Rust especially was a great support to my wife when things were gatting stressful as they do when you are selling a property. None of us could understand why the house took so long to sell but Richard never gave up and was determined to see us get a result. We have both sung their praises to any one who would listen. Thank you Radcliffe and Rust,
It was good to find that the property was marketed through an agent who offered a friendly and approachable contact, who was prepared to keep in regular communication to ensure that the exchange occurred without delay and who thereby helped to keep stress levels to a minimum.
In a market where I have found many agents to provide poor communications and who don't always appear to be interested in providing assistance during the period between offer and exchange, it was refreshing to find Radcliffe and Rust offering a professional, courteous and proactive service throughout the process.
They will definitely be top of my list when I next need to use the services of an estate or letting agent.
Alan & Linda Ellis 22/2/2013
Thank you both so much for all the help and advice you gave us in our recent sale and purchase. Nothing was too much trouble. We were really impressed with everything that you helped us with and would have no hesitation to recommend you to anyone.
Mr & Mrs P. Golding 8/2/2013
Richard looked after us with regards to the sale of our property and somehow also found us a bungalow to buy in Lode which was the only location we would consider. I had tried and failed to do this with other estate agents in the last two years and felt the team at Radcliffe & Rust really listened to our needs and worked accordingly. They were always available for viewings even outside office hours and kept me updated at all times with regards to the conveyancing.
They also marketed my house for more than it had previously been marketed it for and even then found me a buyer at over the asking price. This came a huge surprise to me as my previous agent was forever telling me I needed to reduce the price of my property to sell. many thanks to the team at R&R.......Job VERY well done.
Satisfied vendor 30/1/2013
Prompt response to all telephone calls, email communications etc. Queries resolved as soon as possible. Care taken with production of sale brochure to ensure property presented in best light.
Patrick Sweeney 21/1/2013
Richard and David helped my parents sell their house. They helped us through the entire sales process. Richard and gave sound advice when valuing the property, having clearly done their homework on the area and what other houses have sold for in the past. They gave my parents useful tips on who make slight changes to the house in order to maximise its sale price. My parents trusted them as advisors when considering offers, this is because both David and Richard and down to earth straight talking characters and not the smarmy arrogant people you usually find in an estate agent. I would definitely recommend Radcliffe & Rust Estate Agents to my family and friends; it's a hassle free way to sell your house.
Serga Collett 9/1/2013
I have had extremely good service from this estate agent, he showed interest in the sale and was helpful and informative. It was a difficult sale due to lack of information from the vendor but David tried his best to move the sale along, even contacting me while I was on holiday abroad to let me know what was happening. I found the service knowledgeable, helpful yet not pushy. I would recommend this estate agent and would not hesitate to use them in the future.
Joseph Woodhouse 3/1/2013
We bought a property from Radcliffe & Rust estate agents. Working with these guys through this purchase was excellent. They were professional through the whole process, it felt like they wanted both buyer and seller to walk away happy. Richard stepped in when things were taking too long and stepped back when we needed space. We had approached a few other estate agents to view other properties while we were hunting none came across as well as this team. I cannot praise them enough given the horror stories I have heard from friends who have bought from other agents before us. Everything we were told by Richard including how and when things would happen took place as he described. We got queries answered and extra viewings were accommodated not rushed or pressured. They are honest, efficient and care about their customers. I cannot praise them enough for making this process so effortless for me and my family.
Richard dealt with the process all the way through. He did more than you could ask - speaking to my solicitor, making sure everything was ticking along nicely, always extremely helpful. I have already recommended him to friends hoping to sell in the new year, and can't recommend him highly enough. (I never thought I would say that about an estate agent,)
Gayle Whittingham 29/11/2012
Were kept well informed, even when there was no progress. Gave timely responses to all enquiries. Were available for every viewing, including weekends. Knew details and position of each potential buyer. Excellent follow-up. Best of all, did upmost to ensure sale progressed through to exchange. We couldn't have asked for more. Thanks Richard and co - great job.
Nathan Bridgeman 26/11/2012
Richard Rust handled the successful sale of my property with incredible and unprecedented efficiency (he found a buyer at the right price within 16 hours of me signing up with him).His communication was outstanding from start to finish and he worked very hard to make the transaction as smooth as possible for everyone involved. I have bought and sold many houses over the last 15 years but Richard was by far the best estate agent I have experienced.
Excellent follow up. From the beginning all my doubts were solved with long explanatory e mails. All questions answered promptly even out from working hours. I felt being valued for the property purchase and constantly updated. Differently from the majority of the estate agencies you can have a face to face talk and you will be follow up from the beginning by the agent and build a relationship of trust.
David Wright 6/10/2012
If it was not for the untiring efforts of these two gentlemen I do not suppose that the sale of my flat would have gone through to completion. From start to finish their service has been outstanding. They prepared a great package to market the flat and got me a buyer in very short order. In the long and protracted sale process they kept me up to date with events. And best of all THEY RANG ME BACK when promised
Thank you gentlemen
John Oxley 28/9/2012
David guided us through all the steps for selling our house and kept us informed about all the things he was doing- who was doing what and when, when the surveyers would be coming etc. His handling of the whole process made life very easy for us, I expected it to be dreadful, but happily it was not. It was a well ordered transaction which went very well.
The staff were very friendly and when they said that someone would get back to us - THEY DID.
I would recommend them to anyone else looking to sell their property.
Emily & Bobby 26/9/2012
Richard helped us throughout the renting process, if we ever had any questions he responded quickly and the answers were always very helpful. Both Richard & David were a delight to speak too, and by far the best agent we have come across in a while!
I would highly recommend this agency because they made sure everything was smooth running for all parties at all times!!
Miss Trump 25/9/2012
My partner and I found a flat we wanted to rent. I emailed Radcliffe& Rust that night. The next morning I had a call back and we arranged a viewing for the same day. Richard was very informative and helpful when looking at the flat. Richard kept in contact with me the whole time with regards to checks dates etc. within a week me and my partner have signed and moved in.
It was our first time renting and Richard made the whole process very pleasant and understandable for us. We would definitely recommend Radcliff & Rust estate agents as they are all very helpful and friendly and get the process up and going ASAP.
Sian & Bob 9/9/2012
Richard and the team have been the best agents we've come across in the last couple of years. They were incredibly helpful and efficient, making the whole process of renting very easy. We would strongly recommend them. Thank you!
Gemma Jordan 7/9/2012
I have been working with Radcliffe & Rust for some months now and have found them to be a breath of fresh air to deal with. Both Richard and David work tirelessly to keep all parties up to date to ensure a smooth transaction for all involved.
I look forward to working with the Radcliffe & Rust team on future matters as I always find them friendly, helpful and efficient.
Brian Davies 5/9/2012
David has always been a great help and reassuring presence throughout the recent successfully completed sale of my property.
I was always kept up to date on progress throughout the transaction process and his communications with me via email or phone were always very clear, courteous and handled in a very efficient and business like manner.
This was my 1st property I've owned and now sold, and on reflection the overall process has been handled by David very smoothly which has saved me from a lot of stress.
I can't thank David and the team enough for all their help, I would recommend their services to anyone selling their property. I hope that they find me my perfect house to live in when I start looking!
Helen Murphy 5/9/2012
Really Excellent! If you want a straightforward, personalised and efficient service then go to Radcliffe & Rust! We currently rent a beautiful little flat from them that we moved into in April. Being students, we found dealing with a lot of the big letting agencies in Cambridge a real pain, often being lied to about fees / shown inaccurate pictures of properties / being sent to view totally inappropriate properties. Renting from R&R has been a breath of fresh air; both Richard & David are friendly, honest and approachable. They have provided us with useful help & advice many times before and since our move, and have always been very quick to sort out any problems we have encountered along the way. Fantastic Service provided by a lovely team. Thank-you! x
Gary Kurtis 4/9/2012
I am a new Landlord so needed a lot of help and guidance. This was provided in ambundance initially by David then Richard also assisted, once a tenant had been found. David visited the property out of hours and created excellent details for the property to be marketed. A tenant was found within a week and moved in the following week. All through out the process I felt I was looked after exceptionally well. I will not hesitate to use Radcliffe and Rust for my next Buy to Let.
Richard was my point of contact at Radcliffe and Rust for a possible purchase of a property on behalf of friends of mine. Richard was at all times very approachable and accessible, without being pushy in any way. He was very good at keeping me informed of what was going on and I have no hestitation in recommending him.
Polite, professional and personal at all times. A pleasure to work with and i'd be delighted to work with them again.
Radcliffe and rust did a truly excellent job selling our property in Duxford. They were the most enthusiastic and proactive of the agents we reviewed when choosing who to market with, and they got us a really good proceedable offer in less than 28 days from the property going on the market. We buy and sell a lot of property nationwide and I thoroughly recommend these guys.
From the very beginning, all aspects were dealt with in a thorough and professionall manner. Nothing was too much trouble and I felt it was a real personal service.
SALLYANN LANE 16/8/2012
A very competent & extremely efficient , helpful and very accommodating estate agent. I would have no hesitation on recommending them.
We used Radcliffe and Rust to sell a property and purchase a new property, and the service was exemplary.
The sale in particular was a challenging one for all involved, but Richard worked hard to ensure that the experience was as stress free as possible for us: we knew what was happening at every step of the way, nothing was too much trouble.
Having previously dealt with a number of other agents in Cambridge, it was a refreshing change to work with an agent who actually keeps you informed and appears to care about both the clients and the situation, as well as being knowledgeable about the properties on their books, whilst also focusing on the job in hand.
I would not hesitate to recommend Radcliffe & Rust to anyone looking to buy or sell a property.
Ron Turner 14/8/2012
I contacted R&R as one of a number of local Agents to handle my first time as a Lanlord. They responded quickly and outlined their terms of service, whilst pointing out the benefits of doing business with R&R. After interviewing a number of Agents I appointed R&R. They very quickly began the process of letting the property (I was working in Italy during this time); they kept me informed of each step in the process, updating me with each prospective tenant's details. Within weeks my property was let , according to my requests. Having secured new tenants, R&R visited the property to ensure all is well and will continue to do so, with tenant's permission, on a regular basis.
Nothing was too much trouble. As a first time Landlord I had many questions and concerns. All were handled in a timely and professional manner.
I would not hesitate to recommend Radcliffe & Rust to anyone seeking to appoint a professional, competitive Estate Agent in the Cambridge area
Choosing Radcliffe & Rust to sell my house turned out to be an excellent decision. All the details were carefully explained to me before I signed up with them. After that I received frequent updates so I always knew and understood what was happening. Clear advice and regular contact was helpful and reassuring, as this was the first time I had ever had to sell my house and move. Thank you to everyone else in the firm, too. I was always treated courteously and cheerfully.
The property I purchased needed modernising. David was so supportive in terms of allowing me to visit the property with workmen as many times as I needed and asking the owners about the property all on top of the normal duties. The difference between the agents who sold my flat and Radcliffe and Rust is huge. I do not know how this is possible, but I do know who I would ask to sell my house if I decide to move again!
V Wright 25/7/2012
We inherited a property which we needed to sell, we found David extremely helpful and supportive. The process was quick and stress free. I was very impressed with the amount of viewing and offers we had on the property. Would recommend them.
Denise Burton 23/7/2012
What a pleasant surprise!! I have used many agents previously when letting my properties but R&R are quite frankly the best. The effort and care in which they demonstrated when making the brochure for my property was second to none (I feel other estate agents put far more effort into sales brochures and not rentals) They kept in constant contact with me to keep me updated at all times and found me great tenants very quickly. Thoroughly professional team and I would not hesitate to recommend their services. Thanks again guys!!
Branwell Govier 18/7/2012
This was the first time I had rented a property and although I live near by had little time with a young family to get involved and basically didn't want any of the associated hassle.
Radcliffe and Rust (R&R) were the only company of several we contacted who bothered to contact us back in good time so I decided to use their services.
I had planned a bit of tarting up of the property as it was not in a very good state, but they suggested trying to rent it anyway at a level that we were happy with , then maybe doing some work later if there was no interest.
Efficient, helpful and friendly. Richard ensured that all went smoothly.
Steven Johnstone 18/7/2012
When looking for an appropriate agent to let property on my behalf I was over the moon to find Radcliffe & Rust. David & Richard have been first class from day one. Each & every aspect of what they do is done with transparency. I receive regular emails & calls about anything I need to know. The experience these guys have in the property game really shines through. I can't speak highly enough of them. Their rates are excellent too! Thank you once again gentlemen.
Rosie Palmer 18/7/2012
As a first time buyer it has been a huge relief to have found Radcliffe and Rust. Both David and Richard have given me clear,sound advice and their expertise has proven to be invaluable. Richard has taken on board my requirements and has been proactive in arranging viewings with properties that meet them. I have dealt with a number of Estate Agents in Cambridge but Richard and David's experience has won through in providing a first class service.