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User Guide

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You're in safe hands with us

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    • Smith & Friends Estate Agents are a highly reputable firm of independent residential estate agents which has established its position as one of the leading estate agents in the Tees Valley with 5 offices based in Stockton, Middlesbrough, Ingleby Barwick, Darlington & Hartlepool.

      We provide a wealth of knowledge in all property matters covering sales, lettings, property management, auctions, EPCs, conveyancing, mortgages and we pride ourselves in going that extra mile, with hundreds of years' experience in the property industry , you're in safe hands with our professional and qualified team.

      Managing Director, Mark A. Smith has over 30 years experience in Estate Agency and has been with the company since 2003. This knowledge has been invested into the offices throughout the Tees Valley, and have, over the last 20 years developed an experienced sales team which has a proven track record in selling and lettings properties throughout the area.

      Whether you are looking for properties to buy, sell, rent or let in Stockton, Middlesbrough, Ingleby Barwick, Darlington or Hartlepool, we have the knowledge and experience to help you with all your property requirements.

      All of our properties for sale or to let are promoted on our website. We really can help buyers or tenants to find their dream home.

      Anyone looking to sell or let their property will receive a free market appraisal and they will benefit from the service of our professional valuers who provide the most accurate valuations on properties to support a successful sale. As a leading estate agent in the region we have extensive knowledge of the sales and lettings market. We include listing on all portals, Rightmove, Zoopla and On The Market in addition to fantastic photographs to highlight your property at its best. We have addition services that include a Giraffe 360 tour which provides a virtual tour viewing and drone footage which can provide aerial photos and a fly over video.

      We adopt working practices tailored to suit client needs which embrace modern working methods allowing us to operate not only from the office but remote working is possible via the software we use and telephone system.

      We will be a sustainable and responsible agent. All our company cars are now Electric in order to reduce our carbon footprint, our business cards are contactless and we are improving our offices with energy efficiency at the forethought of this process.

      To emphasise our commitment to the highest standards of industry practice Smith & Friends Estate Agents are members of the National Association of Estate Agents (NAEA) and Association of Residential Letting Agents (ARLA), members of the Property Redress Scheme (PRS) and all our managed property deposits are registered via The Dispute Service (TDS). We are a registered member of the Propertymark Client Money Protection Scheme. This is a client money protection scheme to ensure your money is handled in the correct manner.



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User Guide

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Smith & Friends Estate Agents

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    Smith & Friends Estate Agents (formerly Robinsons Tees Valley) Hartlepool opened in 2002, is situated in a prominent position on York Road and is proving to be one of the most popular and trusted agents in town.  We have a growing team of 12 experienced staff who are highly motivated and have local expertise. Smith & Friends are dedicated to customer care and pride themselves in offering the highest level of services, " We will treat every property as if it was our own, and every customer as we would expect to be treat " . We like to think of ourselves as a "one stop shop", offering a variety of services including free Market Appraisals, Auctions, Financial Services, Residential Lettings, Property Management and Conveyancing Advice.

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    Richard Watson - Senior Manager / Valuer MARLA
    Having come from a financial services background, I started my Smith & Friends Career 17 years ago, I have been fortunate to have managed some of our most successful offices. Taking over as Senior Manager of Hartlepool in 2021, it is a privilege to work with and guide what I see as the "Jewel in the Smith and Friends Crown.". In my spare time I love golf, spending time with my family and walking our 2 Labradors.

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    Craig Purkis - Manager Valuer
    With over 14 years' experience Craigs attention to detail, meticulous preparation and local knowledge has helped him advise 1000's of local vendors on the best way to market, sell and achieve the best price for their property. Craig has a young family that keeps him busy out of work but likes to stay fit, having recently run the Great North Run, & still plays 5 aside.

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    Nicola Middleton - Senior Sales Negotiator
    Our longest serving member of the team, starting with Smith & Friends on the day the office opened 20 years ago, Like Joanne, Nicola has become one of the top Negotiators in the town. Not only praised by clients but highly respected by other agents and conveyancing solicitors. In her spare time Nicola is a regular at the gym and enjoys eating out.

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    Joanne Brannigan- Senior Sales Negotiator
    Joanne has worked in Estate Agency for 30 years with 17 at Smith &Friends. You're in safe hands with Joanne looking after your property, what she doesn't know about helping to get you moved isn't worth knowing, always putting her client's interest first. Joanne loves a bit of karaoke and spending time with her family.

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    Megan Hay - Sales Negotiator
    A recent addition to the Hartlepool team, Megan has already built up a great relationship with our vendors & purchaser. Her bubbly and enthusiastic personality has enabled Megan to fit seamlessly into the team we have high hopes for her career within the Smith & Friends Group

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    Rachael Purkis - Sales Progressor
    Our two sales progressors will take the stress out of getting your sale over the line, dealing with solicitors, surveyors, and financial advisors on your behalf, they are professional, thorough, and resilient. An integral part of our complete service these two ladies have built up fantastic relationships with local solicitors helping smooth the whole process from start to finish.

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    Catherine Wright - Sales Progressor
    Our two sales progressors will take the stress out of getting your sale over the line, dealing with solicitors, surveyors, and financial advisors on your behalf, they are professional, thorough, and resilient. An integral part of our complete service these two ladies have built up fantastic relationships with local solicitors helping smooth the whole process from start to finish.

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    Jan Chambers - Administrator
    Jan is the glue that keeps the office together, an unsung hero that quietly and efficiently goes about her job, keeping everything up to date and making everyone's life a lot easier.

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    Charlie Davis-Steel - Accompanied Viewer
     The face of the company, opening doors for prospective buyers and tenants, giving people the chance to find their dream homes. Charlie & Liane are also an integral part of our lettings team, producing detailed inventories and doing courtesy visits on our managed properties.

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    Liane Goodfellow-Accompanied Viewer/InventoryClerk
    The face of the company, opening doors for prospective buyers and tenants, giving people the chance to find their dream homes. Charlie & Liane are also an integral part of our lettings team, producing detailed inventories and doing courtesy visits on our managed properties.
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    User Guide

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    Testimonials from Sellers

    • Seller Testimonial

      "Service from Robinsons was first class! Richard the branch manager produced perfect images and virtual tour which certainly helped us get the most interest and best price. From the moment we met we knew we were in safe hands. He is backed up by a team that were so enthusiastic every time we called them, nothing was ever too much trouble. Highly recommend." ¿ Mr & Mrs H. (February 2021)

    • Seller Testimonial

      "From start to finish the sale of our home was handled extremely professionally. The staff were very helpful and I cannot thank you enough for helping us through the process. An excellent firm thank you for everything you did. I cannot recommend highly enough" ¿ Mrs T. (March 2021)

    • Seller Testimonial

      The entire process from initial valuation to the sale of the property was extremely professional. The Valuer was well informed on the local housing market and guided us to the correct market value for the property, and ultimately finding a buyer. The 'Sales progressor', was superb in keeping us informed and extremely tenacious in pushing the sale to completion." ¿ Mr & Mrs R (May 2021

    Testimonials from Buyers

    • Buyer Testimonial

      "This is the third house that Robinsons have sold for us over and yet again we have been extremely pleased with their service. Robinsons are ahead of the game as regards Online viewing. The quality of the video tour was exceptional and our purchaser was not disappointed when they booked to view and commented on how good the video walk through was. During the whole process Robinsons kept us informed and updated on both the sale of our home and the purchase of our new home (we purchased via Robinsons as well). I have no hesitation in recommending Robinsons 100%. They work hard in the interest of their customers whilst also maintaining a very approachable, friendly and professional attitude. Nothing is to much bother. If I could give 6? I would."¿ Mr & Mrs S (May 2021)

    • Buyer Testimonial

      "Absolutely fantastic service, constantly keeping us up to date on what was happening. Could not thank all of the staff enough for their help and making sure that we got everything completed in time. Thank you to all at Robinsons." ¿ Miss W. (March 2021)

    • Buyer Testimonial

      Have to give these guys 5 stars for the service they have given us on our recent house purchase. Richard and his team have worked really hard for us despite the Covid restrictions! They have kept us informed all the way and when we had a problem they sorted it for us straight away. Credit to them all they have worked really hard for this sale and deserve a pat on the back. Thank you for all your good work." ¿ Mr M. (December 2020)
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    Disclaimer

    The content on this Microsite has been uploaded by Smith & Friends Estate Agents, Hartlepool. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Smith & Friends Estate Agents, Hartlepool. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Smith & Friends Estate Agents, Hartlepool. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Smith & Friends Estate Agents, Hartlepool on +441429891100.