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User Guide

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    Since 1993 SBK has strived to provide unparalleled levels of service in Park Gate village, we never forget we are here to serve you; we believe that's why we see the same client's over and over again. Nothing pleases us more than to see the same clients returning time and time again to sell or rent their properties through SBK.

    We are not what some might believe is the 'stereo-typical' type estate agent we are not pushy, we are not hard-nosed or care free, we are still happy to help if there isn't an immediate fee involved. We believe in offering our knowledge and expertise with an initial 'no strings' approach, so that new clients can get to witness the refreshing way we approach business first hand.

    Team continuity is another one of strongest attributes, if your visit our office next week, or next year, over time you are likely to see the same team members. Julie & Keith in lettings have close to 20 & 15 years of service respectively, 

    For any property related matter in either sales or lettings, we do not believe that you will find a more tenacious and pro-active team.

    Why not arrange to have a meeting with us and find out what sets us ahead of the competition, call or e-mail:

    T: 01489 570019

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User Guide

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    At SBK, you can be assured of a professional and customer focused service at all times. With extensive knowledge covering all aspects of the rental market, you will be safe in the knowledge that your investment will be monitored and cared for at all times. Wherever your property maybe, we have the commitment to ensure you receive the highest level of service.

    By understanding the needs of a landlord, we have tailored our services to offer you a variety packages which include;

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    Fully Managed

    This service enables you to forget about your property and leave the management to us.

    As part of our standard fully managed service, we will;

    Market your property extensively on line at -

    www.sbk4homes.com

    www.rightmove.co.uk

    www.onthemarket.com

    ·Create a full colour brochure including floor plans

    ·Accompany all viewings

    ·Full referencing through a professional company

    ·Prepare Assured Shorthold Tenancy Agreements

    We will be responsible for day to day management including dealing with tenant queries, arranging general maintenance and repairs, tenancy renewals, extensions or notices, periodic property visits and to arrange any certificates required for legislation such as gas safety certificates and energy performance certificates.

    We offer the facility to provide a 12 month rent guarantee insurance which protects your rent being paid until vacant possession is sought should a tenant default on the rent payment. The insurance also covers the legal cost and process from start until finish to evict at tenant.

    Within our service we include a full professional inventory at no extra charge and oversee the complete check in and check out process. This covers informing utility companies of meter readings and the local council tax department, the move out inspections whilst liaising with the Deposit Protection Service should there be a dispute and organise relevant quotations.

    Our accounts department will handle all aspects of receiving and paying the rent, preparing monthly statements and handling invoice payments due.

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    Tenant Introduction

    This service is only recommended for landlords who have the time to commit to the management of the property and are confident to deal direct with tenants and any problems that should arise.

    Our services will provide full marketing of the property on a variety of websites as well as producing a colour brochure with floor plans. We accompany all viewings until a suitable tenant is found and carryout a full credit reference. Once passed successfully we will draw up the tenancy agreements, arrange the move date. We carryout the contract signing with the tenants and provide them with a full set of keys to move in.

    Once the keys have been collected the tenants will liaise with you directly regarding any issues that may occur during the tenancy and set up the monthly rent payments into your account.

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    Rent Collection

    This service covers all aspects included within the Tenant Introduction Package but in addition we operate a professional accounts service which provides collecting the monthly rent and preparing account statements, chasing any late payments or arrears.

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    General Information

    Landlords have a statutory responsibility for certain repairs and maintenance and we have a team on hand of qualified contractors that can carryout the work. Along with this are certain regulations that need to be followed;

    · Gas Safety Regulation

    It is a legal requirement for a gas safety certificate to be issued by a Gas Safe registered engineer before a tenancy commences. This certificate is renewed on an annual basis. We employ a team of engineers who can carryout the inspection for you.

    · Energy Performance Certificate

    From 1st October 2008, all rental properties with a new tenancy agreement in England and Wales will be required by law to have an EPC. SBK can organise this on your behalf.

    · Fire and Furnishings (Safety) Regulations

    Soft furnishings must have a permanent attached label confirming that it complies with the official fire resistance standards.

    · Electrical Regulations

    The landlord is seen to owe a duty of care to the tenants with regards the safe installation to the electricity supplied at the property. Even though there is no mandatory need for an electrical certificate, we strongly recommend as agents you have one carried out.

    Contact us to discuss how SBK will be your first choice agent when it comes to Lettings and Property Management.

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User Guide

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    Tenant Information

    The team at SBK pride themselves with the professional way they handle all aspects of tenants enquiries and concerns. From the moment the initial enquiry is made, to when a tenant moves in to the property and on the final day handing back the keys, tenants priorities are at the forefront of our minds. Maybe this is why we have so many tenants thanking us for going the extra mile.

    We focus a lot of our time and energy listening to tenants requirements and helping find them a suitable home to live in. Should it be for six months or six years, we want you to feel comfortable where you are living.

    Our website is constantly updated to provide you with up to the minute details of available properties. A member of our lettings team will talk through any suitable properties and by providing full brochures and floor plans, you know if the property will be right for you even before stepping through the front door. All our viewings are accompanied so we are on hand to answer any questions you may have about the property.

    Should you find a suitable property through SBK, we will ask you to pay a reservation fee to secure the property and will provide you with a Pre Tenancy Reservation form and Tenancy Application form. These will need to be completed in order to progress with the application and will provide us with all the necessary information. References are obtained through a professional agency and form a crucial part of renting a property. We require the following satisfactory references;

    · Credit check including identity check and previous address search

    · Employers reference

    · Current landlords reference (if applicable) to confirm the tenancy was conducted in a satisfactory manner and the rent was paid on time

    If successful in passing the referencing we prepare the Assured Shorthold Tenancy Agreement and arrange the move in date. All relevant paperwork to cover legislation will be provided to make your stay in the property as comfortable as possible.

    Current legislation protects your deposit under the governments Tenancy Deposit Scheme. SBK subscribe through the Deposit Protection Service (The DPS) and the deposit will be protected in accordance with the Terms and Conditions of the DPS. These terms and conditions can be found at www.depositprotection.com

    Should you require any further information please feel free to contact us or visit our prominent office in Park Gate.

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User Guide

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Lettings Team

  • Introduction

    Keith Hodge - Lettings Manager 
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    Keith lives in Portchester with his wife Elle and two children Ami & Oakley and has been with SBK since 1998 - we could not survive without him. His role is diverse and multi-faceted, there is literally nothing that goes on in the world of residential lettings that Keith does not have some involvement in, especially with his inability to delegate, or even to take a day off. Keith's knowledge on both achieving the best rent for our landlords and the legal issues involved in the complicated legislative side are outstanding and he has a tenacity to keep looking for the very best tenants for our landlord clients; unlike many other agents he will not just put forward the first tenant if they don't fit the highest standards that SBK expect for our clients. Over his time with us he has developed incredible rapport and long lasting relationships with tenants and landlords alike, 'everyone loves Keith'! When he's not letting houses & befriending the world, Keith enjoys nothing more than a day at the golf course, an evening at the pub, he is also an avid supporter of Portsmouth FC, which leads to some interesting office banter with Richard and like Phil he is a keen five-a-side enthusiast.

  • Team Member

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    Julie Crawley - Lettings Administrator 
    Since day one of SBK Julie has looked after the whole team and secretly run the lettings side from the shadows, she keeps us all in check and is a force to be reckoned with when it comes to maintenance & accounts. Julie has been with SBK almost since its inception with only a short career break for two years; she is the engine room of our busy lettings operation, and coordinates all of the busy property management issues, organising all of the property maintenance issues and the all-important payment of the rent to the landlords. Julie lives locally, and to unwind from her busy work days spends her evenings with her two daughters and her dog Ava & cat Lexie.

  • Team Member

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    Beth Ross - Lettings Negotiator
    Since joining the SBK team in 2015 when she was just seventeen, Beth has found her place in our family as the glue that holds the lettings team together and shown an incredible work-ethic from day one. Beth undertakes the majority of viewings, and shares the valuation-load with Keith, as well as carrying out the many diverse tasks that come from SBK's substantial portfolio of managed properties, including property visits anywhere from Winchester to Chichester! Though she has been with us a relatively short time in comparison to Keith & Julie, she has become a fast-favourite among the team due to her friendly manner, kind nature and excellent sense of humour. As you can imagine, with a personal trainer boyfriend, Beth is a keen fitness-enthusiast but is also very comfortable delving into some of the juiciest series that Netflix has to offer, be warned, do not mention Line of Duty if you value your time for the rest of the day. She also enjoys travelling, renovating her beautiful home and spending time socialising with friends & family.

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    Katy Payne - Management Administrator
    Katy is the newest member of our team, in a move by SBK to further enhance the excellent standard of service that we have become renowned for locally, Katy answered our call for help. Having enjoyed purchasing her family's home in Hedge End through SBK recently, Katy knew she would get on well with the whole team. She has a wealth of experience in various estate agency roles, and although she has only been with us a short while, Katy is already a valued member of the team. In her spare time Katy is an attendee of weekly yoga classes has enjoys spending time with friends, her two sons and husband Adam.
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    User Guide

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    Testimonials from Landlords

    • Landlord Testimonial

      impressed by your professionalism and efficiency
      Keith & Beth, Just a note (and a little something sweet) to thank you both for finding a tenant for us so quickly. We have been so impressed by your professionalism and efficiency and the fact that have kept us informed throughout. It is a pleasure to deal with such lovely friendly people and to be using the services of SBK.

    • Landlord Testimonial

      our first rental through SBK run so smoothly
      Keith & Beth, We just wanted to say a HUGE thank you for all you've done to make our first rental through SBK run so smoothly. Your attention to detail and professionalism has been awesome. 
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    Disclaimer

    The content on this Microsite has been uploaded by SBK Property Consultants, Park Gate. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to SBK Property Consultants, Park Gate. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by SBK Property Consultants, Park Gate. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.