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User Guide

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    Spencers of the New Forest is an independent sales and letting agency with high-profile offices across theNational Park and on the bordering coast in Lymington. Our team offerexperience, local expertise and good old-fashioned, professional customer service.

    You will find we listen, are passionate about getting things right and are very down to earth - we care about doing the best possible job for you. We never just sit back and wait,we are continually looking at ways to improve our service.

    • We know that excellent presentation and maximum exposure play a key role in achieving the best possible rental income for our landlords

    • We are accredited members of the National Approved Letting Scheme (NALS), Ombudsman for Estate Agents (OEA) and Tenancy Deposit Scheme (TDS). This means we are accountable for our level of service and our systems are regulated, giving you peace of mind.

    • Our team live and breathe the Forest and surrounding area. They understand what helps to let a property here and what tenants expect. They know about schools, facilities, transport links and - because our sales and letting teams work closely together - they have a 'heads up' on applicants who may have been looking to buy, but for whatever reason are now looking to rent.

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User Guide

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    Why Spencers....

    Spencers of the New Forest is an independent sales and letting agency with high-profile offices across the National Park and on the bordering coast in Lymington. Our team offer experience, local expertise and good old-fashioned, professional customer service.

    You will find we listen, are passionate about getting things right and are very down to earth - we care about doing the best possible job for you. We never just sit back and wait,we are continually looking at ways to improve our service.

    • We know that excellent presentation and maximum exposure play a key role in achieving the best possible rental income for our landlords

    • We are accredited members of Safeagent,The Property Ombudsman and Tenancy Deposit Scheme (TDS). This means we are accountable for our level of service and our systems are regulated, giving you peace of mind.

    • Our team live and breathe the Forest and surrounding area. They understand what helps to let a property here and what tenants expect. They know about schools, facilities, transport links and - because our sales and letting teams work closely together - they have a 'heads up' on applicants who may have been looking to buy, but for whatever reason are now looking to rent.

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    Is letting for you...

    There is a severe shortage of quality rental properties all over the UK and high demand in the beautiful New Forest. 'Out of towners' looking to rent before they buy and a younger demographic coming in to the area have fuelled an expansion in the private rental sector. Perhaps:

    • Market conditions are not right for you to sell?

    • You are moving out of the area or abroad and want to keep a foothold in the local market?

    • You have inherited a property that you would want to have occupied, earning money and being professionally taken care of?

    • You have identified it is the right time and opportunity to invest? Letting your property can offer regular income, optimum returns and long term capital appreciation. The right letting and management company lies at the heart of a successful tenancy.

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User Guide

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    PROSPECTIVE TENANT INFORMATION


    1.Holding Fee

    This is required to secure a let subject to contract and acceptable references. This equates to one weeks rent and is payable once your application has been sent and you have received a copy of the specimen contract. This payment will go towards the first month's rent.

    We reserve the right to keep part or all of your holding fee if you as the Tenant:

    1. Withdraw your application

    2. Provide false or misleading information (examples of this is if you complete your application form incorrectly or if you do not advise of something that will come up in your referencing checks- this commonly applies to income or landlord references)

    3. Fail the right to rent checks

    2. The Security Deposit is equivalent to 1.5 months rental and is held by us as stakeholders. If there is a dispute we will forward the disputed amount to The Dispute Service.

    3. The rent is payable in advance and should be clear funds by the time the rent is due. Once the initial payment has been made, future payments should be paid by Standing Order in reference to our Terms and Conditions of our Tenancy Agreement.

    4. No smoking is a requirement of all our properties as per our Landlords request. Should smoke damage occur then damages can besought by the Landlord.

    5. Utilities Bills such as Council Tax, Water Rates, Gas, Electricity, Telephone and TV licence are the responsibility of the Tenant, unless otherwise stated. We will notify the provider at the check in and check-out of the Tenancy.

    6. The Landlord is responsible for the insurance of the building. Items belonging to the tenant should be insured independently. A charge will be made for the renewal of the tenancy. We will also require a copy of the contents insurance. The Tenancy once signed by both parties is legally binding, which commits both the Landlord and the Tenant.

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User Guide

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  • Introduction

    Tracy Harding - Lettings Manager
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    Feel free to drop in and meet the team at our welcoming offices in Queen Street Lymington to discuss any of your Landlord or Tenants needs.

  • Team Member

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    Tracy Harding - Lettings Manager
    With Spencers - Over 10 years

    Forest Favourites - Tracy moved to the area 24 years ago with her then young family and fell in love with Lymington when visiting one Saturday market day. Tracy is very sociable and spends her weekends entertaining friends and baking to the delight of her colleagues !

  • Team Member

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    Naomi Henderson - Negotiator 
    With Spencers - Over 9 years 

    Forest Favourites -  Naomi was born and raised in the area and has recently purchased her first home. She loves the beach and spends her spare time either at the Gym or decorating and her new home.

  • Team Member

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    Esther McMullen - Accounts Manager
    With Spencers - Over 10 Years

    Forest Favourites - Esther lives in the pretty town of Christchurch with her husband, twin teenage football mad sons and her daughter. Esther enjoys her drive into work though the forest but at weekends you will find her pitch side cheering on her sons or walking her Jack Russell called Roxy.

  • Team Member

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    Katy Bennett - Property Manager
    With Spencers - Since April 2022 

    Forest Favourites - Katy has had an association with the Christchurch and New Forest area for over the last 30 years and is currently living in Christchurch, within walking distance to the beach! At the weekends she likes going on coastal walks and meeting up with friends for dinner and a cheeky G&T.
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    User Guide

    Title

    • Introduction


      Spencers Lettings are very proud of the relationships we build with both Landlords and Tenants but don't just take our word here are some of the lovely things our Landlords and Tenants say about us.

    Testimonials from Landlords

    • Landlord Testimonial

      We would like to thank you in advance for all your help and cannot praise highly enough the professional aproach and attention to detail that Tracy and her team have provided for us.We look forward to using you again in the future and would not hesitate to recommend Spencer's

    • Landlord Testimonial

      Dear Tracy, I just wanted to write a short note to say thank you for finding such great tenants for my small BTL investment portfolio. Your understanding of my particular criteria and your personal interaction gives me the reassurance that you are working to protect my investment properties by finding the best possible tenants. Please pass on my sincere appreciation to your team, and in particular Naomi for her diligence! Kind regards, K.Doran

    • Landlord Testimonial

      Thank you all at the Spencers Letting Team for yet another stress-free year of looking after all my needs as a Landlord. It is important for me to know that I can be confident that your professional expertise will be certain to head off any potential issues before they become problems, at the same time ensuring that my Tenants are fairly and sympathetically treated. Thank you too for the warm welcome I always receive whenever come into your office. Mr K Blount

    • Landlord Testimonial

      Hi Tracy - here is my honest testimonial of the service we have received so far from Spencers Lettings. We are landlords in Lymington and Brockenhurst, having used the services of Spencers Lettings in Lymington for some years. The service we have received to date, has always been most professional and helpful, always taking into account the requirements we look for before renting out our properties. Tracy and her team of girls are a real credit to Spencers Lettings, and a pleasure to do business with. Best wishes L T.G

    • Landlord Testimonial

      - "The service provided by Spencers is simply outstanding. By building a solid and trusted relationship with us, we have total peace of mind knowing all needs and requirements of us as landlords, and of the tenants in the managed properties, are fully met. Spencers have always found new tenants quickly which means rental is seamless and continuous, with tenants fully vetted. Property repairs are always dealt with straight away, are cost-effective and hassle-free. The monthly statements and statement summaries provided are also invaluable. Tracy and her team provide a flawless service, going above-and-beyond to ensure everyone is happy... I cannot recommend them enough." J.A

    Testimonials from Tenants

    • Tenant Testimonial

      "The level of professionalism, friendliness and attention to detail we have experienced as tenants with Spencers has made the whole process of renting a property a pleasure. Nothing is too much trouble, any issues big or small are dealt with efficiently. We would highly recommend Spencers to both tenants and landlords alike"

    • Tenant Testimonial

      "To all the lovely crew at Spencers Lettings

      Thank you for all your help and support with our move. Grafton Gardens is great !
      Mr M England
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