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Landlord FAQ's
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    Over the years we have had a lot of questions asked of us, here is just a selection of the more common ones, along with a short answer. If you have any specific questions please feel free to call or e-mail with them.

    Q: How will you work out the rental value of my property?
    Before we visit your property we will carry out some homework. We will already know of similar properties to yours that we have previously Let and in addition to this we will ensure a broad knowledge of properties that are currently being offered in and around your area.

    Q: What if I think it's worth more?
    It is important that the Agent gives a realistic and honest opinion and to establish what sort of Tenant is looking for property like yours and just how many there are. This will have a big effect on the rental price and ensure that it is rented at the best rent in the shortest amount of time. This said we would usually be happy to try marketing at your own figure initially with a view to reducing the price if the property remains vacant.

    Q: How long is the Tenancy normally for?
    There is no set period for a Tenancy although generally we find the most common period is either 6 or 12 months.

    Q: How long will it take & how will you find a suitable Tenant?
    The most important thing when letting your property is that your Agent ensures you have the best quality Tenant that is available at the time. The average time to find a Tenant is between 1 - 3 weeks but finding the right Tenant is the most important thing. A bad Tenant can cost thousands of pounds in lost rent and legal fees and so whilst we appreciate that you will want your property occupied as soon as possible we will always do our best to ensure we only put in the right Tenant.

    Q: Does it affect my rights if I let the property unfurnished?
    No. It makes no difference under the Housing Act if property is let furnished or unfurnished to your rights to regain possession of the property.

    Q: What if the Tenant damages the property or doesn't pay the rent?
    Unfortunately it is not possible to give you a 100% guarantee that Tenants will never cause damage or fail to pay the rent. We can suggest a number of ways to minimize the possibility such as credit referencing, legal & rental warranty insurance and taking a damage deposit at the start of the Tenancy. Ultimately if the worst happens you will be entitled to seek vacant possession of the property and to make deductions for any damage or costs from the Tenant's deposit subject to having had a carefully prepared Inventory taken and signed at the start of the Tenancy.

    Q: What guarantees do I have that I will get my property back at the end of the Tenancy?
    The Housing Act 1988 (amended 1996 & 2004) resolved most of the problems regarding regaining possession at the end of a Tenancy. This being said it is vital that you use a well drafted Tenancy Agreement that ensures all the necessary legal notices are incorporated.

    Q: Who do I need to get permission from before I let my property?
    This will depend on the type of property, certainly you should seek permission from your lender if you have a mortgage and in addition to this if your property is Leasehold then you should also seek permission from them. It is also important that you check with your insurers that your current cover is suitable for rental properties.

    Property Management.

    Using a professional Agent to find you a Tenant for your property is only half of the job. Ensuring that the Tenancy is well looked after for the duration of the Term is a specialist job in itself.

    Steps Estate agents train all of it's management staff to ensure we provide not only the highest level of service to you, the Landlord, but also to make sure that we have the knowledge and ability to deal with any of the many issues that may arise during the Tenancy.

    Obviously we all hope that there are no problems at all during the Tenancy but if there are they can be time consuming and costly to deal with. By employing a professional Managing Agent you can be assured that we are able to deal with any problems that may arise whilst leaving you free to carry on with your own life.

    Property Management is a specialized field that covers so many different areas it really isn't possible to list them all here but here are just a few examples of how we can make things easier for you and save you money in the long run:

    Maintenance

    This is without doubt one of the most contentious areas of property rental and is often the main cause of dispute between Landlord & Tenant. These disputes are usually as a result of misunderstandings about who is responsible for what when it comes to rental properties. Steps Estate Agents Management staff are experienced and well trained to deal with incoming calls and as a result are able to distinguish very quickly between issues that are genuinely the Landlords responsibility and those that should be the Tenants. Through many years in the industry our staff can also often check the background to certain issues and resolve them over the phone thus saving the need to call out a contractor and therefore unnecessary expenses to the Landlord.

    When we do have to call out a contractor it will be someone who is on our approved panel, who has public liability insurance and has proved to us that they offer a high standard of work at a reasonable price.

    Rent Arrears

    This is obviously the most dreaded situation for most Landlords and hopefully you will never experience this. However if it does happen it is comforting to know that Steps Estate Agents Property Managers work to a rigid structure that aims to deal with arrears in a way that gets them paid before they get out of hand and in most cases we manage to achieve this without the need for further Legal action.

    In the event that we are unsuccessful then we will be on hand to talk you through the complicated Laws of eviction and can instruct solicitors on your behalf and we will even appear in Court on your behalf if necessary.

    Nowadays there are several rental warranty policies available and as your managing agent we would strongly recomend them as, if the worse comes to the worst, they will ensure peace of mind and that you suffer little, if any, financial loss. To find out more about this please call your local office who will be happy to explain exactly what is covered.


    End of Tenancy Disputes & Queries

    Since the advent of Deposit Protection this is an area where we spend a lot of time on behalf our clients. With it now being necessary to prove any deductions are valid and get the Tenant to agree with you this really is an area of our Management service that is worth it's weight in gold!

    We regularly attend training courses to keep up with the way that dilapidations are viewed through the Deposit schemes and have found that though careful negotiation, good knowledge allowing for clear explanation and a little compromise we normally manage to come to a satisfactory agreement without the need for the lottery of independent arbitration. These are some of the common and time consuming disputes that we deal with every day so our clients don't have to.

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Tenants FAQ's
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    Here are some of the more common questions we receive together with the answers, however if you have a question that is not answered her please feel free to contact us.

    Who is responsible for payment of the Utilities?
    You will be responsible once you move into the property, this would include Water, Gas, Electricity, Council Tax, telephone and TV licence.

    Who is responsible for repair/maintenance problems?
    The Landlord would normally be responsible for repairs to the property but you would be expected to carry out day to repairs, eg light bulbs, fuses etc, and should any damage be caused through negligence then this would be your responsibility to have repaired. A tenant should report repairs as soon as they become aware.

    Will my privacy be respected?
    Yes. Your privacy is respected. It is normal for a Landlord or Agent to carry out inspections during the Term of the Tenancy however they should give you reasonable notice of this and it would not normally take place more often than quarterly. This area is normally covered in the tenancy agreement signed by you and the Landlord.

    Does the Letting Agent I choose matter?
    Yes. To ensure you receive a professional service its best to choose an agent who is a member of ARLA(Association of Residential Letting Agents) or NAEA (National Association of Estate Agents). ARLA & NAEA members ensure that the transaction is handled properly. An ARLA or NAEA agent works to professional standards that work well for both landlord and tenant. For example, the tenant renting through an ARLA or NAEA agent can expect that the landlord will carry out safety checks e.g. gas, electrics, furniture etc. The correct tenancy agreement will be used, ensuring that responsibilities are clearly set down and privacy of the tenant is adequate. An ARLA or NAEA agent will also have proper procedures for reporting and dealing with repairs and furthermore provide a bonding scheme, which will protect your deposit (details available). You may be advised to check if the agent is part of The Property Ombudsman (part of the OFT).

    How do I know my deposit is protected?
    Your Agent/Landlord must provide you with details of the Scheme under which the Deposit is protected within 14 days of you paying the Deposit to the Agent. Making sure you use an ARLA or NAEA registered Agent.

    How long do I have to rent for?
    Most Tenancy Agreements will be for a 12-month period but on some occasions it may be possible to insert a break clause allowing you to give two months notice after the first 4 months have elapsed.

    What happens if I want to leave early?
    If you need to leave the property before the end of your Tenancy or any valid break clause you will be responsible for paying the rent until a suitable replacement Tenant has been found and you will also be responsible for meeting any costs incurred by the Landlord in re-letting the property.

    What is the most common type of agreement used and can I add things that concern me?
    Almost all Tenancy Agreements used these days are Assured Short-hold Tenancies. This is normally a standard contract between landlord and tenant. If the Landlord agrees to certain conditions, i.e to provide furniture, allow decorating etc, an extra clause be added to the agreement to this effect. The landlord is not obliged to carry out promises so it is important that you requests are documented.

    Will I have any contact with the Landlord or will the Agent handle all matters?
    This will depend on the service that the Landlord instructs us to carry out for them. In the event of a Let Only service you will be provided with the Landlord's details when you move in and will have no further dealings with us. If we have been instructed as Rent Processing agents then you will have the Landlord's details for any issues relating to the property but all rent issues will be dealt with via us and finally if the Landlord instructs us to Manage the property then all dealings will be via us and you will have no dealings with your Landlord.

    What does the Letting Agent do?
    Our Client is the Landlord and therefore we are limited in any help we can offer a Tenant. As a professional Agent, however, we would help as much as possible and will not move you into a property unless we know it is safe for you to do so. When we act as Managing Agents we will try to be fair with all dealings between you and the Landlord and if we believe your point to be valid would certainly let the Landlord know.

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    Testimonials from Landlords

    • Landlord Testimonial

      Raj (Landlord 08/2016)
      Very good, friendly and professional estate agent. Managed my property since 2012. Sold my property through them as well. I will recommend this estate agent always to my friends and family.
    • Landlord Testimonial

      Waqqas (Landlord 06/2016)
      Competent and friendly staff, who always make the efforts to assist you. Have been using them for years and will continue to do so.
    • Landlord Testimonial

      Michael (Landlord 06/2016)
      It is a pleasure to work with Rebecca - always fast, efficient, on top of it all and polite - I never have to chase anything up and I feel very calm that my property and tenants are in safe, caring hands. Rebecca is extremely patient and always makes life easy for me, above and beyond her duty. Steps as a whole are excellent, I am very happy with all processes and interactions.
    Contact us

    Disclaimer

    The content on this Microsite has been uploaded by Steps Estate Agents, Dagenham. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Steps Estate Agents, Dagenham. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Steps Estate Agents, Dagenham. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Steps Estate Agents, Dagenham on 020 8593 5933.


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      Here at STEPS ESTATE AGENTS our aim is to find you a new home, with the least amount of stress possible. We pride ourselves on the service we provide to both vendor and purchasers alike. It is widely considered by our many satisfied clients that we are the first stress free step when considering a move.
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    Steps... not just another Estate Agent
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      Steps Estate Agents are a local independent agent with specialized local knowledge. If you are considering selling your property you can be assured of an accurate valuation by a fully trained valuer who will have an intimate knowledge of your area and local market conditions. We carry out in the region of 100 property valuations every month giving us extensive experience and expertise.


      When advertising your property for sale, standing out from the crowd is important to attract buyers ahead of your competition. For this reason we are able to offer advertising and property presentation that is unrivaled locally, this includes professional photography and advertising on the countries leading websites including rightmove.co.uk, zoopla, findaproperty, primelocation and video tours of your home via youtube. We are also able to offer premium listings on rightmove.co.uk to further enhance the presentation of your properties advertisement.


      You can be assured that your property will be offered to hundreds of registered buyers on our mailing list using state of the art technology which enables us to text and email alert buyers of your property details.


      Our staff are able to offer accompanied viewing tours of your home if required and will be able to use their many years of experience to negotiate the best possible price for you. Once you have accepted an offer on your property we are able to offer further services such as mortgage advice, local solicitors and surveyors services. Members of our team will be on hand to offer updates on the progress of your sale and offer any advice that you may need to make the selling process as stress free as possible.


      Steps Estate Agents are one of the few agents locally who are able to offer the confidence of fully qualified staff who have undertaken the N.A.E.A industry exams. We are also members of The Property Ombudsman.


      If you would like to arrange a free, no obligation valuation please contact a member of staff who will be happy to help you.


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    Contact us

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      We often hear that buyers can find the process of searching for a home long and laborious, here at Steps Estate Agents we aim to minimise the amount of stress involved in looking for a new home by using the latest in technological systems to offer buyers all of the information they need about any property they may be interested in.

      Via our website buyers can view photographs, measurements, descriptions, video tours and even take a look around the local area using steetview. Our helpful agents will be able to assist you with details of the local areas including schools, transport, amenities, leisure facilities and nearby commuter links. Our offices are situated in busy high street locations offering easy access should buyers wish to visit us and our expert agents are on hand to accompany viewings if required.

      Once you have found a property our staff will be happy to assist and advise you of the sales process and offer you any help you may need. We will be on hand every step of the way.

      If you are looking for a property you can also take advantage of our skilled mortgage advisor who is on hand to search for the best mortgage deals in the market. We can also offer you additional services that you may find helpful such as local solicitors, removals and surveyors.

      If you are looking for a new home, take that first step by contacting your local office to register your details and start looking through details of your potential new home
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    Financial Services
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      Knowing you have qualified for a mortgage and the amount you can borrow will get you off to a flying start and having our skilled Mortgage Broker with over 10 years experience on your side, like our adviser Paul Meredith, will greatly improve the chances of you finding the best deal.

      Whether you're a first time buyer, looking to re-mortgage or for a buy-to-let mortgage, our service includes:

      · Access to exclusive products

      · Advice on mortgages from a comprehensive range of lenders

      · Recommendation's tailored to suit your circumstances

      · Assistance with co-coordinating the smooth completion of the transaction

      · Available on Saturday's between 10 am - 3 pm

      So why not call 0208 5098626 for an informal discussion to answer your questions.

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      Testimonials from Sellers

      • Seller Testimonial

        Claire (Vendor 08/2017)
        I sold my property via Steps, excellent and professional service, answered all questions and queries with efficiency. Very friendly team and I would not hesitate in recommending Steps.
      • Seller Testimonial

        Ubankole
        Agent is staffed by Friendly people that show brilliant professionalism at all times. They never waste time and are always willing to help.
      • Seller Testimonial

        Scott (Vendor 09/2016)
        I received exceptional service and value for money from Steps. They were always committed and showed great care throughout the sale of my property. Highly recommended.
      • Seller Testimonial

        Mr Murphey (Vendor 09/2016)
        We put our house up for sale with Steps. Within hours we were getting viewings. Within two days an offer was made and Steps handled it all from there. A real pleasure to deal with. They took on all dealings not only with our buyer but also kept in contact with the agents we were buying from. I would highly recommend Steps as all issues along the way were carried out in a swift and professional manor
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      Disclaimer

      The content on this Microsite has been uploaded by Steps Estate Agents, Dagenham. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Steps Estate Agents, Dagenham. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Steps Estate Agents, Dagenham. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

      *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

      Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

      Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Steps Estate Agents, Dagenham on 020 8593 5933.


      Welcome to Steps Estate Agents, Dagenham

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      Find Us

      Branch address

      298 Heathway
      Dagenham
      RM10 8LU

      Get in touch

      Buying: 020 8012 2244  Local call rate
      Letting: 020 8012 2245  Local call rate

      Disclaimer

      The content on this Microsite has been uploaded by Steps Estate Agents, Dagenham. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Steps Estate Agents, Dagenham. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Steps Estate Agents, Dagenham. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

      *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

      Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

      Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Steps Estate Agents, Dagenham on 020 8593 5933.