As a forward-thinking business, we are proud of what we have achieved so far but we know we can never rest on our laurels. Victorstone is one of London's most dynamic property companies because we focus on doing the simple things to the very best of our ability. We pride ourselves on honesty, transparency and an unwavering commitment to our clients. We never over-reach and we will never make promises we can't keep. Our values are based on a belief that when clients come to us, they are treated with the utmost respect and care. Not only does this manifest itself into a loyal clientele who come to us time and time again, it's testament to our professional, ethical approach to buying, selling and leasing property. We employ and retain some of the most experienced, knowledgeable and competent agents and negotiators in London and we play to each other's strengths. We are a team in the true sense of the word and because we work cross-departmentally, we can offer an effective, comprehensive service that you can rely on, and one that gets results, time and time again.
paragraphGuild of Professional Estate Agents - Gold 2015/16
Victorstone secures Gold Award for the second consecutive year.
Victorstone has been awarded the exclusive Gold Award for London in an esteemed ceremony hosted by The Guild of Professional Estate Agents, in association with The Telegraph. The Guild's Annual Awards recognise outstanding levels of customer care and industry expertise in its 800 strong network of independent estate agents.
This year, The Guild has teamed up with The Telegraph to deliver its most prestigious awards to date.
Victorstone was presented with their trophy by Christopher Middleton from The Telegraph and Marcus Whewell, CEO of The Guild.The judging panel consisted of well-renowned industry experts Marcus Whewell, Jon Cooke, Susie Crolla, Katie Griffin and Bill McClintock. They commended Victorstone on its consistently high levels of customer service, outstanding expertise and use of unique marketing tools.
paragraphRelocation Agent Network - Double Award Winners
Victorstone is celebrated winning two awards at the Relocation Agent Network National Conference and Awards Dinner. Held at the Park Plaza Riverbank Hotel, London on Friday 13 November, the Customer Relocation Award recognises nine estate agents that have generated the greatest number of referrals through the Relocation Agent Network referral scheme.
Referrals are an important element of the Relocation Agent Network membership. Should a customer plan to relocate to another area of the country, their local Network agent can recommend that the member in the destination location assist in their move. As each of their area's selected local experts, as considered by Relocation Agent Network, members are able to offer customers the very highest standard of customer service.
Relocation Agent Network's Managing Director, Richard Tucker said, "Congratulations to Victorstone on their very deserved award win. As an integral part of Relocation Agent Network, referrals provide customers with a unique service. The Customer Relocation Award recognises the Network member who maximises these referrals to their very fullest potential."
paragraphSunday Times - Best Estate Agency to Work For
Victorstone was awarded 'The Best Estate Agent to work for Award' at The Estate Agency of the Year Awards 2015 in association with The Sunday Times and The Times and sponsored by Zoopla Property Group.
On Friday 4th December, over 650 leading property professionals from throughout the UK attended a glittering ceremony at The Lancaster London Hotel opposite Hyde Park where the winners of the most highly regarded awards in the estate agency industry were revealed.
The winners were presented with their awards by International rugby star and MBE Matt Dawson, with renowned journalist, author and newsreader Penny Smith acting as compere.
Award winners were decided following a rigorous and thorough judging process by a panel of 20 industry experts who assessed initial entry submissions before conducting an extensive review of the entrants, which included over 150 hours of telephone interviews and independent mystery shopping exercises. The whole of the judging process was overseen by The Property Ombudsman, Christopher Hamer, and Gerry Fitzjohn, VP of The Property Ombudsman acted as Arbiter.
paragraphNational Approved Lettings SchemeNALS is the National Approved Letting Scheme, and is the most respected and recognised scheme of its type; offering complete peace of mind for tenants and landlords. That means people can have confidence in any firm using the NALS logo, because they know every single accredited firm has had to agree to:
- Meet defined standards of customer service
- Be part of a Client Money Protection Scheme
- Have a written customer complaints procedure offering independent redress through an ombudsman
- Have current Professional Indemnity Insurance
- Have a designated client bank account