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User Guide

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    Winkworth Westbourne has been established since 1995 and is proud to be one of the leading Estate and Letting Agents in the area. Our experienced, pro-active staff are extremely knowledgeable in all aspects of the sales and lettings market and pride themselves on offering a truly professional, yet personal service. We pride ourselves on the excellent service levels we provide our clients and understand that the future growth of our business is dependant on our reputation. The Westbourne branch is owned and run by Ben Jesty who carries a wealth of knowledge and experience and has become one of the leading Winkworth offices on the South Coast.

    Our recently refurbished Westbourne office is situated on a prominent corner position in the centre of the high street and is furnished with the latest state of the art LED window displays ensuring that all of the properties we market are displayed in the best possible way. 

    Our residential lettings department has grown from strength to strength over the last fifteen years and we now manage the letting of over 500 properties. With all aspects of the lettings process including finding a tenant, rent processing and all property management being managed 'in house' at our Westbourne office by ARLA qualified staff, your property is in safe and experienced hands. Our staff are constantly trained in all legislation changes to ensure you as a landlord and indeed your property complies with the latest regulations.

    We are voluntary members of all regulatory bodies such as ARLA, NALS, SAFE Agent, Ombudsman Services and Client Money Protection which gives our landlords total peace of mind that not only is their property being looked after by a reputable and experienced company, but there money is safe and protected.

    We offer different levels of service to our landlords ranging from a tenant find only service to compete management of the property. Please contact our office to discuss which option may suit your requirements.

    Winkworth was established in 1835 and, in 1981, became the UK's first franchised estate agency operation. Now, with a network of over 100 offices and, as an active supporter of industry regulation, Winkworth is a familiar and trusted feature of the estate agency landscape. Along with an extensive London presence, Winkworth has offices spanning the UK and an increasing international presence.
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User Guide

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    Landlords - Your property is safe in our hands
    Our Westbourne office is situated on a prominent corner position in the centre of the high street and is furnished with the latest state of the art LED window displays and a new touch screen interactive screen ensuring that all of the properties we market are displayed in the best possible way.

    Our residential lettings department has grown from strength to strength over the last twenty years and we now manage the letting of over 600 properties. With all aspects of the lettings process including finding a tenant, rent processing and all property management being managed 'in house' at our Westbourne office by ARLA qualified staff, your property is in safe and experienced hands. Our staff are constantly trained in all legislation changes to ensure you as a landlord and indeed your property complies with the latest regulations.

    We are voluntary members of all regulatory bodies such as ARLA, NALS, SAFE Agent, The Property Redress Scheme and Client Money Protection which gives our landlords total peace of mind that not only is their property being looked after by a reputable and experienced company, but there money is safe and protected.

    We offer different levels of service to our landlords ranging from a tenant find only service to compete management of the property. Please contact our office to discuss which option may suit your requirements.
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User Guide

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    Viewing Properties

    Try to be available and as flexible as possible. Yes, we've said it before, but the lettings business is incredibly fast moving and when a good property comes to the market there can be a rush to view and offers are often made immediately. You could miss out if you can't make yourself available within 24 hours of the agent contacting you.

    Don't necessarily be put off by details in the property. If you don't like the wall colour, or the sofa isn't big enough, have a chat with the agent. We encourage our landlords to be flexible and accommodate tenant's requests whenever possible.

    If you want the landlord to undertake any improvement works, or add/remove furniture, put in your request as soon as you decide to make an offer. It can be much harder to get these jobs agreed once you have moved in.

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    Dotting the I's and crossing the T's

    Once your offer has been accepted you'll need to hand over your deposit. The agent will be responsible for putting it into an approved tenancy deposit holding scheme and they should pass on the details to you - make sure you hold on to these.

    All estate agents will need to conduct security checks on behalf of the landlord, so make sure you have details of all your previous addresses to hand. Likewise, let your employer, and any other referees, know to expect a request for a reference.

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    Fees and Charges

    When you agree to rent a property you will be expected to pay a security deposit and the first month's rent.

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    Moving In

    Find out who is managing your property and make sure you have been given all their contact details. That way, if something goes wrong in the property, you'll know who to get in touch with.

    Look after the property as if it were your own. This reduces the likelihood of disputes over damage when the tenancy comes to an end.

    Remember that you should arrange insurance cover for your furnishings and personal property - the landlord is not responsible for insuring these items.

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    Moving Out

    If the property was professionally cleaned when you moved in, then the chances are you will need to arrange for the same to be done when you move out. Whoever is managing the property - be it the estate agent or the landlord - they will want to see a receipt for the cleaning.

    It goes without saying that you should leave the property in tip top condition and remove all your belongings, otherwise you risk losing part, or all of your deposit.

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    Ben Jesty MNAEA MARLA - Director
    Ben Jesty has been at the helm of Winkworth Westbourne since 2003. His knowledge of the Westbourne property market is second to none and Ben has taken the Westbourne office from strength to strength over the years with the help of his experienced, long-standing team and has built up a fine reputation within the local community. Ben is often asked to comment in both local and national property publications and his opinion and experience of the local market is valued by many. Ben strives to ensure Winkworth Westbourne remains the top performing office in the area by maintaining the high service levels he prides his office on. Ben also owns Winkworth Southbourne.

    Ben was born locally and now lives in Lymington with his wife Natalie, daughter Mia and son Jack. In his spare time, Ben is a watersports fanatic and spends most of his spare time either on the Solent or enjoying a long walk in the New Forest with his family and dog followed by an afternoon at his local pub!

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    Fergus Naylor - Associate Director
    Fergus joined the Westbourne office in 2003 and is, after Ben, the longest serving member of staff. Fergus is incredibly driven and prides himself not just on finding the best possible buyers but doing whatever he can to make sure that sales reach a successful, and where possible, swift completion. Quite uniquely, he also deals with a high number of overseas investors who recognise the value of the popular Bournemouth area. Having worked in the area for so long, he is well known by the local community and has even volunteered with a local school where Fergus was the Chair of Governors. 

    Fergus lives locally with his wife and son and enjoys walking with his dog in the Purbecks. He is also a member of The Club at Meyrick Park where he can often be found in the morning before work. Fergus has a wealth of experience in all aspects of the property market and is always available to offer advice whether it be about the sale of your home, development of a plot of land or what sort of property would make the best buy to let.

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    Rob Hanwell - Senior Sales Negotiator
    Rob joined the company having come from a strong customer service and sales background and this is evident in the way that he deals with every single one of his clients. Never one to sit still, Rob continually ensures that his clients are kept well updated with all of the new properties that Winkworth bring to the market in the hope of finding them their perfect home. Robert is a truly an invaluable member of the team

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    Katy Gray MARLA - Lettings Manager
    Katy has worked in our lettings team since 2010 and has built up an impressive client base in her time with us. Katy is fully ARLA qualified and her knowledge of the ever changing lettings industry is second to none. Her excellent customer service skills coupled with her drive to constantly improve the business and the service we provide our clients has earned her an excellent reputation within the local lettings market. Katy is always happy to advise both landlords and tenants with any queries or questions they may have, hence the excellent relationships she has built with our clients.

    Katy lives in Christchurch with her two children and loves to spend her time with them when she's not in the office.

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    Alex Marle - Lettings Property Manager
    Alex joined Winkworth in 2013 and comes with an impressive track record in customer service. Alex strives to ensure that our tenants and landlords always receive the best possible service and is experienced in all aspects of property management. Having worked in both our Southbourne and Westbourne offices, he has built an excellent relationship with many of our clients across the Bournemouth and Poole area.

    Alex is very much a family man and married his wife Pippa, a local school teacher, in 2015 and they have a beautiful daughter together. Alex is a keen sportsman and an avid Cherries supporter.

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    Christina Barnes - Lettings Property Manager
    Christina has a wealth of experience in property management having previously worked for another busy letting agent. Christina is incredibly hardworking and offers a level of customer service to both landlords and tenants which really is second to none. Christina lives in a rural area just outside of Poole and is a keen horse rider.

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    Hugh Dunsmore-Hardy FRSA FNAEA MloD
    Hugh is an eminent figure in the industry and was formerly the president of The National Association of Estate Agents so his knowledge is second to none. Hugh ensures that Winkworth is constantly up to date with regards to compliance and regulation to ensure our customers are protected and receive the highest standards of service. Hugh has put in place rigorous service and compliance procedures to give our clients the confidence they are using a reputable, responsible and trustworthy agent they can rely on. He takes all feedback extremely seriously, following our approved complaints procedure.
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    User Guide

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    Testimonials

    • Introduction

      We strive to ensure that we provide each and every one of our clients a truly personal and professional service. We have grown our business on repeat clients and recommendations and we understand that the future growth of our business entirely depends on the service we provide. 

    Testimonials from Landlords

    • Landlord Testimonial

      I would highly recommend them to anyone
      I have purchased and let several properties over the years with the Westbourne team. Ben and his whole team are extremely friendly, personable, trustworthy and reliable. Their knowledge of the local area is second to none and they have always gone the "extra mile" to provide the best tenants and solutions to problems. Katy and her letting team are extremely professional, approachable, helpful and enthusiastic and I always know however big or small a problem I have, it will be resolved in their very capable hands. I am so impressed with their service and the support I receive and would highly recommend them to anyone. Thank you so much for all you do!

    • Landlord Testimonial

      I would not hesitate to recommend Winkworth
      I must write to congratulate your team Katy Mel and Nicki on the very high standard of service and the way they conduct themselves in a very professional manner they have always dealt with my enquiries promptly and to my satisfaction. I would not hesitate to recommend Winkworth

    • Landlord Testimonial

      I found their help and guidance impeccable .
      I have recently bought a property through Winkworth in Westbourne and couldn't have found them more helpful and professional. Since purchasing the property I have subsequently used their letting department and again found their help and guidance impeccable .

    • Landlord Testimonial

      Really impressed with the service recieved
      Really impressed with the service recieved from all the team in the Westbourne Office. Seamless process from start of my purchase right through to letting the apartment out. I felt as though my needs were being met and put first at all times. Thank you, Mrs K Steele.

    Testimonials from Tenants

    • Tenant Testimonial

      Always very quick to respond to queries
      I've been a tenant with Winkworth for a while now and honestly can't complain about anything. Always very quick to respond to queries, no matter how small, and very pleasant and approachable employees who get things done without fuss. Also very unobtrusive and flexible unlike some other agents out there!! Would definitely recommend them (and have done on numerous occasions).

    • Tenant Testimonial

      I had an excellent experience with Winkworth
      I had an excellent experience with Winkworth, staff were very knowledgeable and extremely helpful. High quality service received, I would highly recommend for anyone looking to let or rent.
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