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User Guide

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Is your house the Roseberry New House?

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    If you want to guarantee the best tenant, the best rent and an efficient and professional service then appointing Roseberry Newhouse to let and manage your property is a great place to start.

    Established in 2007 Roseberry Newhouse Lettings is one of the most recognised and respected local brands. With offices in Stokesley, Norton and Yarm. With an extensive knowledge of the local area, strong reputation for excellent customer service and well trained staff, we can offer you professional guidance through the letting process.

    We are an independent firm with a strong commitment to offering a first class service and the main driver of our growth has been the recommendations and referrals from clients.

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    The National Approved Letting Agents
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    NALS is an independent licensing scheme for lettings and management agents. By being a member of NALS we have agreed to meet defined standards of customer service and is part of a Client Money Protection Scheme.

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    Property Ombudsman
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    We are members of the Property Ombudsman which is set up to ensure that estate agents adhere to an ethical code of practice.

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    The Guild Of Professional Estate Agents
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    A national network of carefully selected independent Estate Agents working together to ensure a 'best in class' service to the public

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    National Association of Estate Agents
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    We are a Fellow of the National Association of Estate Agents which is a professional body with a strict code of practice that we adhere. Due to this, we guarantee you quality and professionalism.

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Why use Roseberry Newhouse?

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    Where to Start
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    Every property is different so why not invite Roseberry Newhouse to carry out a FREE 'Lettings Appraisal' with no obligation.

    When assessing the rental value of your property we take accommodation, condition, location and current demand into consideration. Most importantly, we have the knowledge of other properties currently being offered for rent and historic information on rents achieved. During the appraisal appointment we will advise you about any action you can take to maximise your rental income and make your property more appealing to potential tenants.

    Landlords have benefited from our experience in maximising their investments through an excellent tried and tested management process. Clients come to us because they know that their properties are safe and that their rents will be paid. In the hands of a dedicated account manager you can be sure that your property will provide a productive revenu stream.

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    Effective Marketing
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    Roseberry Newhouse will distribute your property details to prospective tenants registered on our extensive database. Our lettings team will contact the prospective tenants via telephone, e-mail or post. We have also built successful relationships with corporate companies, re-location companies and professional bodies whom we maintain regular contact with. We advertise pro-actively and will continue to do so until a suitable tenant has been identified.

    Open Longer Hours Unlike other local agents, we invest our time to ensure we provide you with a outstanding service, that's why we are open Monday to Friday 9am - 5:30pm and Saturday 9am - 4pm.

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    Newsletter
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    Unlike other agents, Roseberry Newhouse offers a weekly newsletter which reaches over 6,000 prospective tenants. This newsletter entails information on new legislations coming into place and new properties available to let. Selected properties are featured regularly in our newsletter to ensure continued enquiries.

    Property Maintenance

    Roseberry Newhouse responds to tenants maintenance requests within 48 hours. We work hard to resolve the majority of issues within 7 working days. Roseberry Newhouse have built good working relations with local qulaified contractors who will assit when needed.

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    Protect Your Investment
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    A tenant's financial and personal circumstance may change during their tenancy by either a break up of a relationship, redundancy or a number of other unforeseen occurrences. Such circumstances can cause a number of problems such as; none payment of rent or a tenant refusing to leave the property once fallen into arrears. As a result of this it is likely that you will suffer a financial loss.

    Therefore, we recommend Rental Guarantee & Legal Expenses insurance policy which:· Insurers you against loss of rent prior to and during the eviction process · Insurers you against the legal costs or eviction if your tenant break the tenancy agreement. Undertakes the complicated eviction procedure for you. Call the office for more details.

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    Tenancy Deposit Scheme
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    A part of the Housing Act 2004, the Government introduced the tenancy deposit protection for all Assured Shorthold Tenancies (AST) in England and Wales where a deposit is taken. We are proud members of The Tenancy Deposit Scheme, which provides an independent and impartial method of resolving any difference between landlords and tenants.
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Tenants

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    We think we make moving really simple.
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    Here's how to go about renting a property with Roseberry Newhouse;

    • Register your details with your local office to enable us to help assist you find the right home for you. 
    • Call us to arrange a viewing.
    • Once you find your perfect new home, you can secure the property by paying your application and holding fee over the phone by card.
    • You can complete the Tenancy Application from home using our online application forms.
    • Once the application is completed it usually takes 48 hours for all credit checks and references to be completed.
    • We will then contact you to arrange a move in date.
    •  On this date, we will require you to sign all legal documentation and pay your first month's rent, property deposit and your deposit registration fee of £20+VAT.
    • Once all the monies have been received and documentation signed; we will then handover the keys to your new home.

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    Referencing Costs
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    Credit Checks and referencing usually takes up to 2 working days but please take in to account that some delays may occur as references are requested from your landlord, employers and mortgage company (if applicable).

    When you apply for the property we do require a non-refundable administration fee. We charge £160.00 +VAT for one tenant, £45.00 + VAT for every additional tenant and £250 + VAT for a company let.

    In certain circumstances, it may be deemed necessary to arrange for a guarantor, if so the relevant paperwork must be completed and returned as part of your application. A guarantor must have a good credit history and must be aware that if you fail to pay your rent, they will be liable to do so. We will require a non-refundable administration fee of £50.00 + VAT to credit check and reference a guarantor.

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    Social Media
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    Keeping you regularly informed on all the property news and our latest activities on Twitter, Facebook and our new iphone app.
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Our friendly team are here to support you...

  • Introduction

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    At Roseberry Newhouse, customer service is right at the top of our priority list.

    That's why we have an excellent team of Directors, Valuers, Account Managers & Lettings Negotiators, all on hand to help you.

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    Email
    Rory Sharkey ~ Lettings Valuer

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    Victoria Reeve ~ Investment Property Manager

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    Claire Hutchinson ~ Investment Property Specialist

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    Paul Godfrey ~ Account Manager
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User Guide

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Our Branches

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    All of our branches can help assit with any lettings enquiries

Our branch locations

Our Branch

Our Branch

Branch within the same Brand

Branches within our network

Our Office Address Services Contact
Yarm - Lettings
 		82 High Street,
Yarm,
TS15 9AP
Lettings
 Letting: 01642 976103  Local call rate
Network Offices Address Services Contact
Norton
 		10 High Street,
Norton,
Stockton-On-Tees,
TS20 1DN
Sales
 Buying: 01642 976099  Local call rate
Stokesley
 		2 North Road,
Stokesley,
TS9 5DU
Sales
 Buying: 01642 976027  Local call rate
Yarm - Sales
 		82 High Street,
Yarm,
TS15 9AP
Sales
 Buying: 01642 976035  Local call rate
User Guide

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Where we're active

Our Branch

Our Branch

Current Properties

Previously Marketed Properties

Note: Markers represent the centre of postcodes, not exact locations

Find us

82 High Street,
Yarm,
TS15 9AP

Telephone us

Letting: 01642 976103  Local call rate

Email us

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The lettings properties we are currently marketing

User Guide

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 Testimonials

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    'Building Trust through Quality' - Our success and reputation has been built on our customer service. We are proud of all of our customers comments and feedback.

Testimonials from Landlords

  • Landlord Testimonial

    very impressed and would highly recommend
    We are delighted with Roseberry Newhouse. They always responded quickly to emails and provided a quick and reliable service. We have been very impressed and would highly recommend them to others.

  • Landlord Testimonial

    excellent service from start to finish.
    I have used Roseberry Newhouse for many years to rent out my property and would not hesitate to recommend them.Claire has always been extremely helpful with any queries I have had and provided an excellent service from start to finish.

  • Landlord Testimonial

    property is in good hands and looked after
    I have used Roseberry Newhouse since November 2011 for our rental property. The service is always excellent and any queries are always answered promptly and very professionally. It is peace of mind as a landlord to know that your property is in good hands and looked after.

  • Landlord Testimonial

    expectations have been exceeded
    Over the course of dealing with the team at Yarm my expectations have been exceeded. From general dealings on the telephone to the finer details of finalising the let. An efficient service coupled with a very helpful, polite, friendly team has made the whole process extremely easy for me. Thanks a million guys!

  • Landlord Testimonial

    experience of Roseberry Newhouse was a result
    Both Rory and Victoria were very responsive and helpful. They offered advice and answered questions Both kept in touch during search for tenant and always followed visit with feedback - we did not need to chase. Both were pleasant and my experience of Roseberry Newhouse was as a result a lot more positive than it has been in the past. Thankyou

  • Landlord Testimonial

    very suitable tenant was found
    I worked in Yarm for many years before retiring three years ago. Through my work I was in contact with most Agents in this area. I always found Roseberry Newhouse excellent to deal with and thought if I needed an Agent they would be my first choice. I now am a "first time Landlord" and my choice was the right one. Rory has been excellent to deal with he guided me through all the steps in detail and with a great deal of patience. I was amazed how quickly a very suitable tenant was found. Victoria then took over the next phase and again she was excellent to deal with. Victoria answered all my questions with honesty, efficiency and yet again great patience. I would thoroughly recommend Roseberry Newhouse for any dealings with property and I hope to have a long association with the Company.

  • Landlord Testimonial

    would recommend their services without hesitation.
    Having never been a landlord before, Rory gave a comprehensive overview of the whole process and provided answers to 101 "what if" scenarios! This ultimately made my decision in choosing Roseberry Newhouse.He kept me updated throughout the process and was prompt in returning all calls. Within a week we had several prospective tenants at which point Rory handed me over to Victoria.Victoria gave us a very detailed and honest appraisal of each tenant and maintained excellent communications throughout the process. She ensured that all further questions and queries were answered promptly both by telephone and e-mail and that the tenancy went through as smoothly as possible.In fact I can't believe how smoothly everything has gone through; everything I thought about had been done by Victoria and Rory. There were no unexpected bills, problems or attempts at selling me services I didn't need!I would recommend their services without hesitation.

  • Landlord Testimonial

    confidence in RN
    We are landlords of a couple of properties and did not use an "agent" when we began leasing our first house. For seven years we dealt with the tenants ( the same tenants) directly and arguably developed a good relationship with them. This is the key....communication. When new tenants were required we contacted RN. They gave us good advice and service as well as finding a tenant. A few years ago we felt that we, as landlords, were not "in the loop" but RN listened to our concerns and have made excellent progress in righting the situation...so much so that when we took on another property we used Roseberry Newhouse to find a tenant as we were not "locally aware" of the state of the market. Again, we got good advice and a tenant.....still there after 3 years. The tenant calls the agent...the agent calls us IF NECESSARY. That communication is vital. We still feel that we are in touch with both tenants in both properties. Work that is required and agreed is done via RN and has been proven to be cost effective and reliable.The communication between tenant/agent/us is excellent. We have a great deal of confidence in RN and have no fears in recommending them. It should be born in mind that not everything goes smoothly ALL the time, but having had a recent default on rent we left the process to RN. Right now they appear to be controlling thesituation admirably. Long may this continue.Thank you.

  • Landlord Testimonial

     you will sleep at night.
    Last year we asked Roseberry Newhouse to rent our property out. They found tenants almost immediately and the tenants were perfect. It was totally stress free and the ladies from Roseberry were perfect !If I was giving stars the ladies would receive six each !This year we asked them to rent it out again. Guess what, they found tenants almost immediately. The ladies sorted everything once again and no problems. This year they are managing the property.This year if I was giving stars they would receive seven each.Accept Roseberry-Newhouse to look after you and you will sleep at night.

  • Landlord Testimonial

    strongly recommend them!
    I have used Roseberry Newhouse to let and manage my property for many years now. During this time i have found them to be very professional in there roles, always helping and advising me on any issues or concerns that i have came across. I have never had any issues with Roseberry Newhouse and can strongly recommend them!

  • Landlord Testimonial

    excellent advice

    Vicki acted very professionally, and gave some excellent advice.

    I would like Vicki to deal with all my future transactions.

    Thanks for your help ! Brian

  • Landlord Testimonial

    Professional!

    Hi Claire, Just a great big thank you for dealing with my property. I really appreciate your help and the other members of staff they have been considerate and professional and I will recommend your services to all.

    Sharon Welford

Testimonials from Tenants

  • Tenant Testimonial

    very helpful
    Claire was very helpful in explaining the letting process and ensuring I was familiar with the appliances in the property.

  • Tenant Testimonial

    highly recommend Roseberry Newhouse
    I've been a tenant through Roseberry Newhouse for nearly 2 and a half years now and since Victoria joined the team my husband and I have noticed, and been grateful for, a significant improvement in customer service and even just basic communication. Our property is Grade II Listed and has had some structural issues near enough since we moved in and it was only by Victoria taking the reigns that we finally got some resolution to the problems. A difficult task seeing as our landlady lives abroad and was difficult to get hold of. Victoria kept channels of communication open between all parties and kept us informed of developments without us having to prompt her - which was an issue we'd encountered with her predecessors.My husband and I would highly recommend Roseberry Newhouse,but especially Victoria to any prospective tenants or landlords.
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User Guide

Properties we have marketed over the last 6 months

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