Avoiding scams

'This property sounds too good to be true?'

If a property is offered at a much cheaper price, ask yourself why. Vendors and landlords will price according to the competition in the local market so if it looks too good to be true, it probably is.

Protect yourself - we recommend

  • When enquiring about a property you have seen on Rightmove always email using the 'Request Details' or 'Email Agent' buttons, or call using the telephone number directly next to or below the property.
  • The buttons will open a Rightmove form with www.rightmove.co.uk at the beginning of the address.
  • When using the phone number from Rightmove you will be clear that Rightmove is connecting you as a message is provided on the call to confirm this.
  • These are clear signs that you are contacting a bona fide Rightmove advertiser.

If you are ever unsure feel free to contact us at fraud@rightmove.co.uk.

'Thinking about paying monies before seeing the property?'

Don't! We recommend always seeing the property you are interested in before paying any money. If you are unable to visit the property, ask someone you trust to do so on your behalf.

Protect yourself - we recommend

  • You are wary of upfront requests for payments or private information, a false sense of urgency or unnecessary details.
  • Do not be pressurised into transferring large sums of money.
  • Always make sure you see relevant paperwork before you commit to a decision. For instance, when renting, ensure you have seen safety certificates (e.g. gas safety) and are satisfied your deposit is covered by the Tenancy Deposit Protection Scheme.
  • Be especially sceptical if you're asked to transfer any money via a money transfer service like Western Union or in to an unknown bank account.

If you are ever unsure feel free to contact us at fraud@rightmove.co.uk.

Fraudulent adverts and known scams

Fraudulent adverts may be placed by criminals posing as agents, often involving hoax property at a bargain price. A typical scenario may include:

  • The property is advertised at a price well below market value either on Rightmove or another website (i.e. Gumtree etc.).
  • The landlord/seller may ask you to make contact by email rather than call.
  • The landlord/seller may claim they have had to move abroad or they don't have access to a phone due to the nature of their job (e.g. in the army, based on an oil rig).
  • You may receive a 'Landlord verification confirmation' from what appears to be Rightmove - Rightmove does not provide this service.
  • With the 'Landlord verification confirmation' you may receive a copy of a passport as proof of reality of the landlord - Ask yourself why? We have found that these provided papers are being used to build the story around the scam and are in fact stolen.
  • You may then receive a 'Tenant verification email' from what appears to be Rightmove - Rightmove does not provide this service. They will then ask you to transfer the deposit and first month's rent for the property, without you having seen the property.
  • They may ask for money to be sent abroad or via a false 'Payment Protection Service' using legitimate company names such as Rightmove.
  • They may then ask you to use a Money Transfer service (e.g. Western Union) or supply you with a sort code and bank account number to arrange the transfer of monies.

If you are ever unsure feel free to contact us at fraud@rightmove.co.uk.

Beware of 'phishing' emails!

These are emails that are sent by fraudsters that look like they are from a legitimate organisation. The intention is to trick you into parting with sensitive or confidential information, such as a username or password, by clicking on a link to confirm your details.

Protect yourself - we recommend

  • If you do receive an email asking for sensitive or confidential information, such as a username or password, not to disclose it. You maybe giving a criminal valuable information.
  • Looking out for urgent warnings, bad spelling and impersonal greetings in emails, most companies will never ask for your password details via an email.
  • If in doubt, type the website into your search bar. This will take you straight to the company's website, rather than relying on links provided in emails.

For more information on avoiding scams, visit Get Safe Online.

Protect your PC

  • Ensure security software is up to date, including anti-virus protection, anti-spyware software and a firewall.
  • Set secure passwords using at least a combination of letters and numbers.
  • Block spam emails and use an up to date web browser.
  • Encrypt and secure your wireless network to protect against eavesdroppers and freeloaders.

For more information on avoiding scams, visit Get Safe Online.

Staying secure online