Top tips for renting

  • Contact the agent safely - When enquiring about a property you have seen on Rightmove always email using the 'Request Details' or 'Email Agent' buttons, or call using the telephone number directly next to or below the property. The buttons will open a Rightmove form and the phone number will make it clear that Rightmove is connecting you. These are two clear signs that you are contacting a bona fide Rightmove advertiser.
  • 'This property seems too good to be true?' - It probably is! Beware of property that looks very cheap compared to other similar properties in the local area.
  • Ask for copies of tenancy agreements and safety certificates - such as gas, electricity or House in Multiple Occupation (HMO) Licence. You can find out more about HMO licenses at www.gov.uk.
  • Paying a deposit before seeing the property? - Never pay money until you have visited the property and met the letting agent/landlord. If you are unable to do so, ask someone you trust to do this on your behalf.
  • Ensure your deposit is protected - When renting property, if you are taking an Assured Shorthold Tenancy in England and Wales after 6th April 2007 (the typical short-term lease used by most letting agents), make sure that the deposit you pay is covered by the Tenancy Deposit Protection Schemes (TDP). For the latest on these schemes, visit the Direct Gov website. You can also read more about renting property on our property guides.
  • Do not be pressurised into transferring large sums of money - Be especially sceptical if you're asked to transfer any money via a money transfer service like Western Union.
  • Making a money transfer? Ensure it's going to the right place - When making an internet banking transfer payment, only the account number and sort code are checked by the banks. Do not assume therefore that the payee name is correct. Also be sure you type the correct numbers; a mistake may result in your money going to the wrong account which may be costly and timely to retrieve.
  • Are you comfortable to send your money to this person? - Do not send money to anyone until you are certain the advertiser is genuine. If in any doubt, contact the company you believe you are transferring money to, your bank or Action Fraud for more information.

Interested in finding out more about the renting process? Read our property guides for more information.

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