{"id":6283,"date":"2026-07-15T10:33:20","date_gmt":"2026-07-15T09:33:20","guid":{"rendered":"https:\/\/www.rightmove.co.uk\/c\/?page_id=6283"},"modified":"2026-07-20T10:22:21","modified_gmt":"2026-07-20T09:22:21","slug":"reporting-on-your-reviews","status":"publish","type":"page","link":"https:\/\/www.rightmove.co.uk\/c\/rental-operators\/reviews\/reporting-on-your-reviews\/","title":{"rendered":"Reporting on your reviews"},"content":{"rendered":"<div class=\"c-page-header c-page-header--light c-page-header--landing c-page-header--subsection c-page-header--default\">\n    <div class=\"c-page-header__body\">\n        <div class=\"c-page-header__image \" style=\"background-image:url('https:\/\/www.rightmove.co.uk\/c\/content\/uploads\/2026\/02\/AdobeStock_558493112-2560x1438.jpeg')\"><\/div>        <div class=\"c-page-header__content d-flex flex-column items-justified-space-between\">\n                            <h1 class=\"c-page-header__title\">Reporting on your reviews<\/h1>\n                                <\/div>\n    <\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-columns c-container c-container--medium is-layout-flex wp-container-core-columns-is-layout-5c7b577b wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--l);margin-bottom:var(--wp--preset--spacing--l)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<ol class=\"wp-block-list\">\n<li id=\"accessing-my-data-via-the-reviews-portal\"><a href=\"https:\/\/www.rightmove.co.uk\/c\/rental-operators\/reviews\/reporting-on-your-reviews\/#accessing-my-data-via-the-reviews-portal\">Accessing my data via the Review Portal<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.rightmove.co.uk\/c\/rental-operators\/reviews\/reporting-on-your-reviews\/#review-targets-and-best-practice\">Review targets and best practice<\/a><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Accessing my data via the Review Portal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How to use the Reviews Portal<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <a href=\"https:\/\/developer-portal.homeviews.com\/login\">Reviews Portal<\/a> (also known as the Developer Portal or Partner Portal) is your central hub for managing, understanding and responding to resident reviews.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It brings everything into one place, helping you monitor feedback, engage with residents, and track performance over time.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>What is the Reviews Portal?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Reviews Portal allows you to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>View all reviews for your developments<\/li>\n\n\n\n<li>Respond to resident feedback<\/li>\n\n\n\n<li>Track ratings and performance over time<\/li>\n\n\n\n<li>Filter and analyse reviews to understand trends<\/li>\n\n\n\n<li>Downloadable graphs to add into your own reporting<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s designed to support you with day-to-day review management as well as provide longer-term insight into resident experience.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Getting started<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Log in to your account<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Access the portal <a href=\"https:\/\/developer-portal.homeviews.com\/login\">here<\/a> using your login details. If you don\u2019t have access yet, your Account Manager or team admin at your development can set up a login for you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Navigate the portal<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once logged in, you\u2019ll typically see a dashboard with access to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reviews<\/li>\n\n\n\n<li>Ratings and performance data<\/li>\n\n\n\n<li>Filters and search tools<\/li>\n\n\n\n<li>Profile<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Where to find your reviews<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Go to the \u2018Reviews\u2019 section to see all feedback linked to your developments. From here, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>View individual reviews in full<\/li>\n\n\n\n<li>View unpublished data asked at review collection around the BTR experience<\/li>\n\n\n\n<li>Filter by development, date, rating &nbsp;<\/li>\n\n\n\n<li>Sort by newest, highest or lowest ratings<\/li>\n\n\n\n<li>Use keyword search function to spot key themes<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Responding to reviews:<\/strong><\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Select the review you want to respond to<\/li>\n\n\n\n<li>Open the response panel<\/li>\n\n\n\n<li>Enter your reply<\/li>\n\n\n\n<li>Submit for review<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Once approved, your response will be published alongside the review.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Best practice tips:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Respond to both positive and negative reviews<\/li>\n\n\n\n<li>Keep responses personal and specific<\/li>\n\n\n\n<li>Acknowledge feedback and outline any actions where relevant<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Tracking performance and insights<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The portal isn\u2019t just for managing reviews, it also helps you understand performance over time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What you can track:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Overall star ratings<\/li>\n\n\n\n<li>Performance trends over time<\/li>\n\n\n\n<li>Scores across different categories<\/li>\n\n\n\n<li>Benchmarking against your portfolio or sector<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Using insights to improve performance<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can use this data to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Set internal KPIs for resident experience<\/li>\n\n\n\n<li>Identify strengths and areas to improve<\/li>\n\n\n\n<li>Report performance to internal stakeholders or investors<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Using filters and segmentation<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The portal allows you to break down feedback in more detail. You can filter reviews by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Development<\/li>\n\n\n\n<li>Date range<\/li>\n\n\n\n<li>Rating<\/li>\n\n\n\n<li>Demographics<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This helps you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Understand different resident groups<\/li>\n\n\n\n<li>Track changes over time<\/li>\n\n\n\n<li>Focus on specific developments or issues<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Downloadable assets<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can download data directly from the portal to support your reporting. You can download:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Review data<\/li>\n\n\n\n<li>Charts and graphs<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These can be used for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Internal presentations<\/li>\n\n\n\n<li>Board-level reporting<\/li>\n\n\n\n<li>Marketing or communications planning<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Using reviews beyond the portal<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The portal also helps you maximise the value of your reviews. You can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Identify strong quotes for marketing use<\/li>\n\n\n\n<li>Use insights to support your wider marketing and resident strategy<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Top tips for getting the most from the portal<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check your reviews regularly to stay on top of feedback<\/li>\n\n\n\n<li>Respond promptly \u2013 especially to negative reviews<\/li>\n\n\n\n<li>Use filters to identify trends rather than reviewing feedback one-by-one<\/li>\n\n\n\n<li>Use insights to inform both operational improvements and marketing<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Need help?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you need support using the portal or setting up access, please contact your Account Manager.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"review-targets-and-best-practice\">Review targets and best practice<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We suggest a 10% Review Target&nbsp;as a minimum number of resident reviews that you should aim to collect at a development and\/or brand level within a year.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>For example, a development with 350 units should aim to collect 35 reviews within a year \u2013 about three per month on average.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is what we consider \u2018excellence\u2019 to look like, as well as feeding into eligibility criteria for any <a href=\"https:\/\/www.rightmove.co.uk\/c\/rental-operators\/resident-choice-awards\/?utm_medium=banner&amp;utm_campaign=resident-choice-awards-2027&amp;utm_source=rental-operator-toolkit&amp;subject=rental-operators\">award programmes<\/a> we run to celebrate top performers in the industry.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We therefore encourage all partners to continuously engage with residents for ongoing feedback and to actively responding to reviews.&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Why is the 10% review benchmark important?<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Transparency and trust<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whilst we would recommend 10% minimum, collecting a significant number of verified reviews allows you to understand a more expansive and genuine insight into your development.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It helps build trust and transparency with your residents\u2019 and prospective tenants. It showcases the property\u2019s willingness to be open about the resident\u2019s experience and provides a realistic picture of what it\u2019s like to live there.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Competitive advantage<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Showcase yourself as a leader in the industry through recognition from awards. We run our awards programme annually, giving partners a chance to be recognised for your ongoing commitment to providing excellent resident service.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Marketing and branding<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With enough reviews you can leverage positive feedback in your marketing campaigns. Showcase testimonials, highlight key aspects praised by residents, and position yourselves as a top choice in the market. This can be done at an individual development or brand level.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Resident satisfaction and retention<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Actively collecting and responding to reviews demonstrates your commitment to resident satisfaction. Our research shows its something renters value considerably and how essential it is for building trust and maintaining relationships with residents.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Informed decision-making<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Detailed and up to date reviews help potential tenants to make informed decisions about their future home. They can gain insights into the property\u2019s strengths and overall living experience, helping them choose a home that aligns with their preferences and expectations.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>How to achieve the 10% benchmark<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Set a goal<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aim to collect 10% verified reviews based on the size of your development or brand portfolio and break it down to a monthly, manageable goal.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Request tailored support from your Account Manager<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your account manager is available to provide guidance, assist with review collection strategies and help you reach your goals.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Engage your residents<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here are some tried and tested ways of engaging your residents with reviews \u2013 you can read more here about collecting resident reviews:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personalised email invitations and newsletters<\/li>\n\n\n\n<li>Community events<\/li>\n\n\n\n<li>Social media campaigns<\/li>\n\n\n\n<li>Incentive campaigns<\/li>\n\n\n\n<li>Surveys with review links<\/li>\n\n\n\n<li>Printed materials such as leaflets and postcards<\/li>\n\n\n\n<li>Digital displays such as TV screens<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Proactively asking for reviews<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Try using a simple script aligned to your brand and ask for a review during a positive moment e.g. after resolving an issue or during a casual chat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cHi [Resident\u2019s Name], great to see you! Just so you know, we\u2019re collecting resident feedback at the moment. If you have a couple of minutes, we\u2019d really appreciate a review about your experience living here \u2013 it really helps us improve and shows future residents what it\u2019s like to live here.\u201d<\/em><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Confidence boosting tips<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Start with familiar residents like those you already have a good rapport with<\/li>\n\n\n\n<li>Keep it casual \u2013 it\u2019s a friendly ask, not a sales pitch<\/li>\n\n\n\n<li>Have materials ready \u2013 a small card with a QR code makes it easier and gives you something to hand over, which feels more natural<\/li>\n\n\n\n<li>Practice once or twice \u2013 say it aloud to yourself or a teammate a few times to get comfortable<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">And remember\u2026<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You\u2019re not bothering them \u2013 you\u2019re giving them a chance to share their voice<\/li>\n\n\n\n<li>Most people appreciate being asked \u2013 especially if they\u2019ve had a good experience<\/li>\n\n\n\n<li>Treat it like inviting feedback, not pushing a review<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_17_6\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--phone-format-international gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_6'><span class='gform-field-label__text'>Phone<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_6' id='input_17_6' type='tel' value='' class='medium'   aria-required=\"true\" aria-invalid=\"false\"    \/><\/div><\/div><div id=\"field_17_5\" class=\"gfield gfield--type-email gfield--input-type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_5'><span class='gform-field-label__text'>Email<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_5' id='input_17_5' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><fieldset id=\"field_17_30\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible gfield--choice-align-vertical\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>When&#039;s the best day to reach you?<\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_17_30'><div class='gchoice gchoice_17_30_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_30.1' type='checkbox'  value='Any' checked='checked' id='choice_17_30_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_17_30_1' id='label_17_30_1' class='gform-field-label gform-field-label--type-inline'>Any<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_17_30_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_30.2' type='checkbox'  value='Monday'  id='choice_17_30_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_17_30_2' id='label_17_30_2' class='gform-field-label gform-field-label--type-inline'>Monday<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_17_30_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_30.3' type='checkbox'  value='Tuesday'  id='choice_17_30_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_17_30_3' id='label_17_30_3' class='gform-field-label gform-field-label--type-inline'>Tuesday<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_17_30_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_30.4' type='checkbox'  value='Wednesday'  id='choice_17_30_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_17_30_4' id='label_17_30_4' class='gform-field-label gform-field-label--type-inline'>Wednesday<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_17_30_5'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_30.5' type='checkbox'  value='Thursday'  id='choice_17_30_5'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_17_30_5' id='label_17_30_5' class='gform-field-label gform-field-label--type-inline'>Thursday<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_17_30_6'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_30.6' type='checkbox'  value='Friday'  id='choice_17_30_6'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_17_30_6' id='label_17_30_6' class='gform-field-label gform-field-label--type-inline'>Friday<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_17_31\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible gfield--choice-align-vertical\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>And the most convenient time?<\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_17_31'><div class='gchoice gchoice_17_31_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_31.1' type='checkbox'  value='Any' checked='checked' id='choice_17_31_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_17_31_1' id='label_17_31_1' class='gform-field-label gform-field-label--type-inline'>Any<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_17_31_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_31.2' type='checkbox'  value='Morning'  id='choice_17_31_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_17_31_2' id='label_17_31_2' class='gform-field-label gform-field-label--type-inline'>Morning<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_17_31_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_31.3' type='checkbox'  value='Afternoon'  id='choice_17_31_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_17_31_3' id='label_17_31_3' class='gform-field-label gform-field-label--type-inline'>Afternoon<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_17_9\" class=\"gfield gfield--type-text gfield--input-type-text field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_17_9'><span class='gform-field-label__text'>OLD HIDDEN FIELD When&#039;s the best day and time to call you?<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_9' id='input_17_9' type='text' value='' class='medium'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_17_25\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_25' id='input_17_25' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/div><div id=\"field_17_41\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_17_41'><span class='gform-field-label__text'>Reason for callback request<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_41' id='input_17_41' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Review' >Review<\/option><option value='Local Valuation Alerts' >Local Valuation Alerts<\/option><option value='Online Agent Valuations' >Online Agent Valuations<\/option><option value='Rightmove Discover' >Rightmove Discover<\/option><option value='Tenancy Manager' >Tenancy Manager<\/option><option value='Referencing' >Referencing<\/option><option value='Rent Guarantee' >Rent Guarantee<\/option><option value='Other' >Other<\/option><\/select><\/div><\/div><div id=\"field_17_24\" class=\"gfield gfield--type-text gfield--input-type-text field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_24'><span class='gform-field-label__text'>Which postcode(s) are you interested in for Local Valuation Alerts?<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_24' id='input_17_24' type='text' value='' class='medium'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_17_39\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_39'><span class='gform-field-label__text'>Which postcode(s) are you interested in for Online Agent Valuation?<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_39' id='input_17_39' type='text' value='' class='medium'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_17_27\" class=\"gfield gfield--type-text gfield--input-type-text field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_27'><span class='gform-field-label__text'>Which postcode(s) are you interested in for Rightmove Discover?<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_27' id='input_17_27' type='text' value='' class='medium'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_17_35\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_35'><span class='gform-field-label__text'>Which area(s) are you interested in for Local Homepage?<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_35' id='input_17_35' type='text' value='' class='medium'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_17_33\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_33'><span class='gform-field-label__text'>Which outcodes are you interested in for Early Bird regional campaigns?<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_33' id='input_17_33' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_17_34\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_34'><span class='gform-field-label__text'>Which months or dates would you like to deliver regional campaigns?<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_34' id='input_17_34' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_17_14\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_14' id='input_17_14' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='Unknown' \/><\/div><\/div><div id=\"field_17_38\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_38' id='input_17_38' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='Unknown' \/><\/div><\/div><div id=\"field_17_26\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_26' id='input_17_26' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='Unknown' \/><\/div><\/div><div id=\"field_17_17\" class=\"gfield gfield--type-email gfield--input-type-email field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_17_17'><span class='gform-field-label__text'>utm_source<\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_17' id='input_17_17' type='email' value='' class='medium'   placeholder='Unknown'  aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_17_18\" class=\"gfield gfield--type-email gfield--input-type-email field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_17_18'><span class='gform-field-label__text'>utm_campaign<\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_18' id='input_17_18' type='email' value='' class='medium'   placeholder='Unknown'  aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_17_37\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_17_37'><span class='gform-field-label__text'>LVA version<\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_37' id='input_17_37' type='email' value='' class='medium'   placeholder='Unknown'  aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_17_19\" class=\"gfield gfield--type-email gfield--input-type-email field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_17_19'><span class='gform-field-label__text'>utm_medium<\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_19' id='input_17_19' type='email' value='' class='medium'   placeholder='Unknown'  aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_17_20\" class=\"gfield gfield--type-email gfield--input-type-email field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_17_20'><span class='gform-field-label__text'>Date<\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_20' id='input_17_20' type='email' value='01\/09\/2026' class='medium'   placeholder='01\/09\/2026'  aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_17_22\" class=\"gfield gfield--type-website gfield--input-type-website field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_17_22'><span class='gform-field-label__text'>URL the enquiry was sent from:<\/span><\/label><div class='ginput_container ginput_container_website'>\n                    <input name='input_22' id='input_17_22' type='url' value='https:\/\/www.rightmove.co.uk\/c\/wp-json\/wp\/v2\/pages\/6283' class='medium'      aria-invalid=\"false\" \/>\n                <\/div><\/div><div id=\"field_17_32\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_32' id='input_17_32' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='companyID' \/><\/div><\/div><div id=\"field_17_40\" class=\"gfield gfield--type-captcha gfield--input-type-captcha gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_17_40'><span class='gform-field-label__text'>I&#039;m not a robot<\/span><\/label><div id='input_17_40' class='ginput_container ginput_recaptcha' data-sitekey='6Lfvh4cUAAAAALeK9t5cDacK9G44ylVwcnRb296-'  data-theme='light' data-tabindex='0'  data-badge=''><\/div><\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <button type='submit' id='gform_submit_button_17' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' >Request a call back<\/button> \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_17' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_17' id='gform_theme_17' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_17' id='gform_style_settings_17' value='{&quot;inputPrimaryColor&quot;:&quot;#204ce5&quot;}' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_17' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='17' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='USD' value='GQjn93HYa8+nTgSXWEVGVKtkzfacomfKonb6LHaqeqHfUtwwfl1\/gGQBMY\/LZlVc54PQq3mFvRKmouugHg4mqVbC7b4au0deAONjzabQnyVpq24=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_17' value='WyJ7XCI0MVwiOltcIjYyOWRlYjQ5NTQzMTEwMzc1YjYzZGI5ZDhmYWU5MDU1XCIsXCIxYjAwODU5OTA4NmZhMzg4MTVlZjU5MjA1YTA3MzIxMVwiLFwiNmM5M2I1ZTg4ZDQ1MDU5MDg2MjUyOWU2YjY1MGIzMmVcIixcIjk0MWRkMmE1NzE2OGRiNGVhOWVjZjYwNjNlNTQ0OGFjXCIsXCI3ZDY5NTI4ZDIwYmE1ODc3MzkzMjliYTlhNzBkZGFmY1wiLFwiZGYwN2M5ODlkMDA5M2IxMmY3MmZiZDM3MjBlYTk3OTFcIixcIjdhMzExZWNlMGU4NDc4OWQ1NTE1Y2RhNTc5ZmMzM2FkXCIsXCJmZTI5ZmUwMmFiODA2NDBkNTA2YmZiMzRkMWY1YWE2Y1wiXSxcImdmb3JtX3N1Ym1pc3Npb25fbWV0aG9kXCI6W1wiMGMzZDg0YmU2NGVlMjNhYmZmMDNkZTQ5YzE0NDA4MWRcIixcImZiMGM4NjZmMjBjYTBmYjkwYmU1YjVmOGI5MzUyMTFlXCJdLFwiZ2Zvcm1fdGhlbWVcIjpcIjJiMDRmNWFiYjg5ODFhMTZhMjU0ZTgxMjc5MGI4YjY3XCIsXCJnZm9ybV9zdHlsZV9zZXR0aW5nc1wiOlwiMjQzYjhkYzAzOGVmOTQ5ZDU2YzlkOGExOWQ1YzBiZjJcIixcImZvcm1faWRcIjpcImNmYmVkOTk1NzEyNmJiYmI4MjRjYzU4M2E1MGY0Y2IwXCIsXCJ1cmxcIjpcIjcyMTA1OWU4YTA0ZjY1ZWJmZWVhMWU3NjdjOThiNTNlXCIsXCJzdGF0ZV90aW1lc3RhbXBcIjpcIjNmMDMyM2YyODM2ZTE4MGU3YjkzMjZjZjMyNjg4MzY5XCJ9IiwiODg0OTEyN2NmZTBlOWMzODFlZDVlNmYxZWM3YjI3MjQiLDE3ODgyNTc2NDVd' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_17' id='gform_target_page_number_17' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_17' id='gform_source_page_number_17' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"c-accordion-v2 js-toggle c-accordion-v2--has-icon\" id=\"\" data-toggle-active=\"c-accordion-v2--open\">\n    <button class=\"c-accordion-v2__header js-toggle-trigger\">\n                    <div class=\"c-accordion-v2__icon\" style=\"background-image:url('https:\/\/www.rightmove.co.uk\/c\/content\/uploads\/2025\/02\/document.svg');\"><\/div>\n        \n        Reviews help and support\n        <svg class=\"c-icon c-icon--chevron-line-down c-accordion-v2__header__chevron\"><use xlink:href=\"#icon-chevron-line-down\"><\/use><\/svg>    <\/button>\n    <div class=\"c-accordion-v2__content c-wp\">\n        <div class=\"row\">\n            <div class=\"col-12\">\n                <p><strong>Review collection<\/strong><\/p>\n<ul>\n<li><a style=\"font-size: 1rem;\" href=\"https:\/\/www.rightmove.co.uk\/c\/rental-operators\/reviews\/collecting-reviews-from-residents\/#collecting-resident-reviews\">Collecting resident reviews<\/a><\/li>\n<li><a href=\"https:\/\/www.rightmove.co.uk\/c\/rental-operators\/reviews\/collecting-reviews-from-residents\/#what-happens-when-a-resident-submits-a-review\">What happens when a resident submits a review<\/a><\/li>\n<li><a href=\"https:\/\/www.rightmove.co.uk\/c\/rental-operators\/reviews\/collecting-reviews-from-residents\/#how-does-verification-work\">How does verification work?<\/a><\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><strong>Displaying reviews<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.rightmove.co.uk\/c\/rental-operators\/reviews\/displaying-reviews\/#why-are-reviews-so-important\">Why are reviews so important?<\/a><\/li>\n<li><a href=\"https:\/\/www.rightmove.co.uk\/c\/rental-operators\/reviews\/displaying-reviews\/#responding-to-reviews\">Responding to reviews<\/a><\/li>\n<li><a href=\"https:\/\/www.rightmove.co.uk\/c\/rental-operators\/reviews\/displaying-reviews\/#how-is-the-star-rating-of-my-review-calculated\">How is the star rating of my development calculated?<\/a><\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><strong>Reporting<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.rightmove.co.uk\/c\/rental-operators\/reviews\/reporting-on-your-reviews\/#accessing-my-data-via-the-reviews-portal\">Accessing my data via the Review Portal<\/a><\/li>\n<li><a href=\"https:\/\/www.rightmove.co.uk\/c\/rental-operators\/reviews\/reporting-on-your-reviews\/#review-targets-and-best-practice\">Review targets and best practice<\/a><\/li>\n<\/ul>\n<p><!-- \/wp:list --><\/p>\n<p><strong>Amplifying reviews<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.rightmove.co.uk\/c\/rental-operators\/reviews\/amplifying-your-reviews\/\">Leveraging reviews in your marketing<\/a><\/li>\n<li><a href=\"https:\/\/www.rightmove.co.uk\/c\/rental-operators\/resident-choice-awards\/?utm_medium=banner&amp;utm_campaign=resident-choice-awards-2027&amp;utm_source=rental-operator-toolkit&amp;subject=rental-operators\">The Resident Choice Awards<\/a><\/li>\n<\/ul>\n<p class=\"wp-block-heading has-medium-font-size\"><strong>More information about reviews<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.rightmove.co.uk\/c\/rental-operators\/reviews\/guidelines-for-leaving-reviews\/\">Guidelines for leaving reviews<\/a><\/li>\n<li><a href=\"https:\/\/www.rightmove.co.uk\/c\/rental-operators\/reviews\/what-is-homeviews\/\">What is HomeViews?<\/a><\/li>\n<li><a href=\"https:\/\/www.rightmove.co.uk\/c\/rental-operators\/reviews\/how-do-residents-leave-a-review\/\">How do residents leave a review?<\/a><\/li>\n<li><a href=\"https:\/\/www.rightmove.co.uk\/c\/rental-operators\/reviews\/how-do-i-claim-my-voucher-after-leaving-a-review\/\">How do residents claim their voucher after leaving a review?<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n\n            <\/div>\n        <\/div>    <\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Accessing my data via the Review Portal How to use the Reviews Portal The Reviews Portal (also known as the Developer Portal or Partner Portal) is your central hub for managing, understanding and responding to resident reviews. It brings everything into one place, helping you monitor feedback, engage with residents, and track performance over time. [&hellip;]<\/p>\n","protected":false},"author":45,"featured_media":0,"parent":5171,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6283","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reporting on your reviews - Rightmove<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rightmove.co.uk\/c\/rental-operators\/reviews\/reporting-on-your-reviews\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reporting on your reviews - Rightmove\" \/>\n<meta property=\"og:description\" content=\"Accessing my data via the Review Portal How to use the Reviews Portal The Reviews Portal (also known as the Developer Portal or Partner Portal) is your central hub for managing, understanding and responding to resident reviews. 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