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User Guide

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Landlords - Why choose Balmforth?

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    WHY CHOOSE BALMFORTH?

    With  seven day a week office opening, on base access, Rightmove Listings, full A3 colour property particulars, town centre location and many more. The results speak for themselves!

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    • Two prominent office locations (Mildenhall - main office and Beck Row - satellite office) with state of the art computer linked software
    • OPEN 7 DAYS A WEEK (Mildenhall)
    • Dedicated, friendly and professional team, With "ON BASE ACCESS"
    • Competitive commission rates and fees
    • FREE RENTAL ASSESSMENTS with no obligation
    • Fully compliant with USAF Housing Office requirements
    • Prompt multiple internet listings on a wide range of websites
    • Dedicated website, www.balmforthusaf.com, for USAF personnel
    • High quality rental particulars with internal photos and locator maps
    • No application fees for USAF personnel
    • All tenancy documentation prepared in our office
    • Extensive local advertising, including adverts on the USAF radio station 'Zack' FM, base housing office and two base magazines
    • Comprehensive and personal lease signing appointments
    • Extensive property management services
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User Guide

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Landlords wanted!

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    Landlords

    DUE TO HIGH DEMAND, we urgently require new Landlords in the Suffolk/Norfolk/Cambridgeshire area. We have a dedicated rental team, specialising in the UK and USAF rental market. All our staff have extensive knowledge and pro active approach to getting the right tenant for your property.

    Valuation

    We offer a FREE MARKET APPRAISAL and can give expert advice in the marketing and rental of your property. During the valuation we will explain the rental valuation particularly in relation to the USAF housing allowances. In addition, we will advise on the presentation of the property and our unrivalled marketing services.

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    Tenant Find Only and Managed Rental Services
    • Two prominent office locations (Mildenhall - main office and Beck Row - satellite office) with state of the art computer linked software.
    • OPEN 7 DAYS A WEEK(Mildenhall)
    • Dedicated, friendly and professional team, including three
    USAF spouse employees. (with ON BASE ACCESS)
    • COMPETITIVE commission rates and fees.
    • Free rental assessments with no obligation.
    • FULLY COMPLIANT with USAF Housing Office requirements.
    • Prompt multiple internet listings on a wide range of websites.
    • Dedicated website, www.balmforthusaf.com, for USAF personnel
    • High quality rental particulars with internal photos and locator maps
    • No application fees for USAF personnel.
    • All tenancy documentation prepared in our office
    • Extensive local advertising, including adverts on the
    USAF radio station 'Zack' FM and base housing office.
    • Comprehensive and personal lease signing appointment
    • Extensive property management services.

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    Buy to Let Opportunities
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    With our extensive range of both residential sales and residential lettings we are ideally placed to explain investment opportunities for potential buy-to-let investors. We are able to advise on the type and location of the property and any furnishing requirements. We will guide the purchaser through the whole process from selection of property to securing a tenant. Please contact us for more information
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User Guide

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Tenants

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    Our dedicated, knowledgeable and friendly Staff will look after you throughout in finding the right home for you.

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    We have a comprehensive range of properties within a 15 mile radius of the local USAF bases, and properties throughout the UK via our Team Network.
    • Open 7 days a week
    • Out of office hours appointments available
    • Free on base Pick up and drop off for showings
    • No Application Fee's (USAF)
    • Housing Office compliant Lease's
    • Comprehensive lease signing procedure
    • All documents prepared in our office
    • Best Local selection of USAF spec properties

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    USAF Personnel
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     ARE YOU LOOKING FOR A NEW HOME OR TIRED OF WHERE YOU LIVE? MAKE BALMFORTH YOUR FIRST STOP. WE HAVE AN EXTENSIVE RANGE OF HIGH QUALITY, PET FRIENDLY PROPERTIES ALL WITHIN A 12 MILE RADIUS OF RAF MILDENHALL AND RAF LAKENHEATH. ALL OF OUR PROPERTIES MEET USAF STANDARDS AND THE MILITARY BREAK CLAUSE IS FOUND IN ALL OF OUR TENANCY AGREEMENTS.

    FOR A FULL LISTING OF OUR AVAILABLE RENTAL PROPERTIES GO TO WWW.BALMFORTH.CO.UK OR GO TO OUR NEW WEBSITE DEDICATED TO USAF PERSONNEL AT WWW.BALMFORTHUSAF.CO.UK. HERE YOU WILL FIND DETAILED AREA GUIDES, WITH VIDEO AND AUDIO DESCRIPTIONS, TO HELP YOU CHOOSE THE RIGHT LOCATION FOR YOUR NEW HOME. YOU'LL ALSO FIND DETAILED INFORMATION ON THE RENTAL PROCESS IN THE UK AND HOW BALMFORTH CAN HELP YOU FIND YOUR PERFECT NEW HOME QUICKLY AND STRESS FREE.

     REMEMBER BALMFORTH HAS NO APPLICATION FEES, OFFERS A FREE PICK UP SERVICE FROM ANYWHERE ON BASE AND ARE THE ONLY REALTOR OPEN SEVEN DAYS A WEEK.

    SO COME VISIT US AT OUR OFFICES ON THE HIGH STREET IN MILDENHALL OR AT OUR NEW BECK ROW OFFICE CONVENIENTLY LOCATED JUST BEHIND THE BIRD IN HAND GATE OFF RAF MILDENHALL.

    TO SPEAK TO A MEMBER OF OUR FRIENDLY AND PROFESSIONAL RENTALS TEAM TODAY CALL US ON 01638 711171

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User Guide

Title

Meet the Balmforth staff!

  • Introduction

    Robert Lewis BSc CEng MNAEA MARLA Managing Partner
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    Robert opened the Mildenhall office in 2001 and in a short space of time has turned Balmforth from the smallest agent in the town to the largest agent occupying a prime town centre location. As a member of the National Association of Estate Agents, Association of Residential Letting Agents and also a chartered engineer, Robert combines academic and professional qualifications with a wealth of experience. Robert also oversees the Sales Progression of the properties. As well as running the business, Robert has an active role in the Sales side and carries out most if the property valuations, as well as pursuing most of the larger development sites.

  • Team Member

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    Emma Bassam - PA to the Managing Partner
    Emma initially started work at Balmforth to help cover Saturday work but this has grown considerably and for the last few years, she has worked as a sales administrator assisting in the valuation preparation and setting up of the property files. In the Summer of 2020, Emma moved to her current position and now handles personnel, HR and recruitment. In addition, Emma carries out a number of specific contractual functions on the various sites that Balmforth are involved with. She also works to ensure Balmforth's compliance with a multitude of regulations, including GDPR and the need to train all staff across the spectrum of Property related legislation.

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    Susanne Lewis - Partner
    The wife of Robert, Susanne has worked for Balmforth for over 15 years in a variety of roles. She currently oversees long term marketing strategies, social media, website support and document template settings. Susanne prepares all our marketing materials which are put together in-house and promote the extensive services that the business offers. In addition, Susanne also carries out the purchasing functions for the business, as well as behind the scenes support for the many and varied requirements of this business size and type.

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    Chris Mullender - Director of Rentals
    As our longest serving member of staff, Chris has extensive experience in all aspects of our rental business. Chris now oversees both our rental management software and the management of landlords. Chris also carries out all the rental valuations. In addition, handles all Landlord and Contractor payments, together with resolving legal and regulatory matters.

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    Rebekka Stephensen - Rental Manager
    Rebekka initially worked on the Sales Progressing side of the business but with the continuing expansion of Balmforth, she now has a permanent position within Rentals as Rental Manager (Administration), organising rental repairs and rental administration. Rebekka also undertakes the rental checkout process with its complex requirements and need to meet TDS regulations.

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    Megan Norton MNAEA Snr Sales Valuer Negotiator
    Megan joined our growing team in the summer of 2013. Megan previously worked on the rental side of the business. She now has the role of Senior Sales Valuer & Negotiator, assisting with sales valuations, carrying out the property listings process, together with sales viewings and negotiations. Megan is also one of our dedicated Sales Progressors, carrying out this very important role liaising between, Vendor, Purchaser and associated Solicitors, to ensure a smooth transaction. Having qualified as a member of the National Association of Estate Agents, Megan brings a breadth of qualifications and experience to this important role. In addition, Megan overseas the increasingly important 'social media' side of the business.

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    Charlotte White - Sales Negotiator
    Charlotte joined Balmforth in July 2015 as our Junior Rental Negotiator. Charlotte has extensive retail experience and has joined Balmforth in order to pursue a career in the property business. In the Summer of 2016, Charlotte moved to the Mildenhall office with added responsibility for rental listings and check outs. In the Spring of 2018 Charlotte took on a new role as Sales Negotiator. With a pro-active approach and a warm personality, Charlotte is a real asset to our sales team. Charlotte is also one of our dedicated Sales Progressors, carrying out this very important role liaising between, Vendor, Purchaser and associated Solicitors, to ensure a smooth transaction.

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    Matt Barton - Sales Negotiator
    Matt has lived locally for most of his life and having gained some experience with another local agent, until he joined Balmforth, as one of our Rental Negotiators. Matt then moved to then moved to the Senior Rental Negotiator position until the Summer of 2020, he joined the Sales Team as a Negotiator. His property experience together with an in-depth understanding of our software, has given him the ability to step straight into this role. His confident and outgoing nature are of great benefit within this role.

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    Natalie Turner - Sales Administrator
    Natalie has worked for Balmforth for a number of years initially on the rental side of the business but in recent years on the sales side. Her role on the sales side involves the property listings and arranging contractual paperwork, as well as general sales administrative duties. Having lived locally for most of her life, Natalie has a great depth of knowledge of the local area as well as considerable experience in the property market. Natalie's cheerful manner is a great asset as she is often the first point of contact to both visitors in the office and telephone enquiries.

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    Sammi Smith - Sales Administrator
    Sammi having graduated from UEA and joined our expanding rental department to provide additional administrative resources. Sammi has now moved over to Sales Administration which includes property listings, scheduling of appointments and general administration. Sammi undertakes various supporting functions including AML checks, conveyancing quotations and the other functions as part of property listings. Sammi has proven to be a great asset to the company with experience in both the rentals and sales sides of the business.

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    Lorna Colman - Sales Administrator
    Lorna joined the growing Balmforth team in the summer of 2010 having worked for another local agent for over 25 years. Lorna assists with sales administration and activity records. Lorna carries out much of the valuation preparation and administration, together with overseeing the control of the sales property files.

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    Teresa Chambers - Accounts Administrator
    Having worked in the legal profession for over 12 years Teresa now undertakes most of the account administration. This involves the daily bookkeeping work for the general operation of the business together with the operation of the client accounts and rental monies on the letting side of the business.

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    Sue Smith - Senior Rental Administrator
    Sue joined Balmforth in the summer of 2013 having had an extensive background in both the teaching and medical professions. Sue's main job role is dealing with our hectic lease signing process based in Beck Row, giving invaluable support for prospective tenants which ensures the lease signing process progresses smoothly. The lease signing process encompasses a wide variety of functions to include application processing, referencing and as well as ensuring that the documentation meets the appropriate legal requirements.

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    Jordan Faulkner - Rental Negotiator
    Jorden joined our expanding rental team in the Summer of 2018, as a Rental negotiator, based in our Beck Row office. His calm and professional manner has made an immediate impact with our clients and his attention to detail with all leads, is producing positive results. Jordan has gained considerable experience in this position and he is able to guide and assist prospective tenants, secure the property of their choice.

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    Steven Amoss - Rental Negotiator
    Steven joined the business in the Summer of 2020, having previously worked in the construction industry, Steven has quickly adapted to the needs of the business and his people skills enable a productive rapport with potential tenants. His local knowledge and understanding of the property business are also great assets to this job function.

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    Natalia Wierzynkiewicz-Senior Rental Administrator
    Natalia originally joined Balmforth on a work experience placement from Cambridge City College in 2013. At the end of her college placement she continued to work part-time undertaking special projects for the business. In the summer of 2014 she was appointed to a permanent position for the listing of our rental properties. Her IT skills and background across various aspects of the business has now led Natalia to a more "front of office" position in dealing with enquiries from the general public. Natalia also assists with various IT responsibilities across the various platforms and software necessary to support the business.

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    Bianca Foley - Rental Administrator
    Bianca joined us in the Autumn of 2018, based in our Mildenhall office. Bianca carries out rental administration duties within our busy rental department. Having a background of retail and customer support and with a bubbly & friendly personality, Bianca has settled in well and is a great asset to the company. Bianca also carries out a range of other functions including property checks, arranges boiler services and assisting with repairs.

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    Polly Patterson - Rental Administrator
    Polly joined our team in 2017 and with a background in education, has a breadth of customer service experience. She has already fitted in well with our enthusiastic team with her primary responsibilities for listing rental properties, together with general rental administration. Polly has gained in experience and with her passionate attitude to her work, she a great asset to the rental team.

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    Kerri Southgate - Office Administrator
    Kerri joined Balmforth in the Summer of 2020, primarily to cover the Saturday administrator's role. This will however, include additional coverage where required during the working week. Kerri is currently taking a full-time degree and is combining higher education with gaining experience in the property market. Her ability to take on many varied functions, will greatly assist her role in the business.

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    Philippa Miller - Rental Administrator
    Philippa joined our busy rentals team in early 2021, as a Rental Administrator. Her main functions include the servicing of rental leads and administering the correspondence with utility companies, together with general rental administrative duties to help cover the complex process. Philippa brings a wealth of office administration experience, as well as being a local personality on the local radio station, Zack FM.
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    User Guide

    Title

    Testimonials

    • Introduction

      Friendly, professional and dedicated rental staff
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      We consistently Let more properties than any other Mildenhall Agent (based on Rightmove Statistics) and this is achieved with our unrivalled Landlord and Tenant Services. 
      For Tenants, we have Base access for free transport for viewings and we are open seven days a week. We have no fees for USAF personnel and fully compliant Base documentation. 
      For Landlords, we produce comprehensive rental particulars which includes floorplans and a clear fee structure, with no essential extra charges.

    Testimonials from Landlords

    • Landlord Testimonial

      a first class rental service
      "I would like to thank you and your team for a first class rental service, it has been a pleasure to do business with you". Mrs P

    • Landlord Testimonial

      well done to Balmforth's on a re-let
      "thanks for information appreciated, and well done to Balmforth's on a re-let" Mr S

    • Landlord Testimonial

       at all times provided the service they promised
      I have been using Balmforth Estate Agent in Mildenhall to rent out a property in Red Lodge since September 2010. This is with their Managed Service and I have had full occupancy during this time. Balmforth have at all times provided the service they promised and what I had expected.  Mr J

    • Landlord Testimonial

      confident that the property has been in good hands
      I would just like to express my sincere thanks to you and your colleagues for all the help and assistance that you have provided with the letting and maintenance of xxxxxxxx. As you know, we do not live in the UK and have not even seen the property for many years, however I have felt totally confident that the property has been in good hands with Balmforths. I wish you and the company every success for the future. Furthermore, you are welcome to use my comments in your company testimonials. Mr M

    Testimonials from Tenants

    • Tenant Testimonial

      swift and professional approach to everything,
      "I would like to thank all the staff at Balmforth whom I have had contact with over the last year for their swift and professional approach to everything, with no matter being too big or too small". Mrs W
    Contact us

    Disclaimer

    The content on this Microsite has been uploaded by Balmforth, Mildenhall. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Balmforth, Mildenhall. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Balmforth, Mildenhall. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Balmforth, Mildenhall on 01638 711171.


    User Guide

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    BALMFORTH - NO SALE - NO FEE!    FREE VALUATIONS! 

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      WHY CHOOSE BALMFORTH?....
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          NO SALE - NO FEE, WITH NO HIDDEN EXTRAS!
        Our sales and marketing packages are very comprehensive. With floorplans, seven day a week office opening, Rightmove Premium Display, full A3 colour property particulars, town centre location and many more. The results speak for themselves!
            Residential Sales and Lettings
      • Independent Rental Team (specializing in the USAF rental market)
      • OPEN 7 DAYS A WEEK (out of hours appointments available)
      • FREE NO OBLIGATION VALUATIONS
      • Office displays illuminated 24/7
      • Full colour A3 sales particulars
      • Property floorplans
      • Regular viewing feedback
      • Multiple internet listings
      • Rightmove Premium display
      • Town centre location
      • NO SALE - NO FEE
      • NO HIDDEN EXTRAS

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      WELCOME TO BALMFORTH!
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      Managing Partner Robert Lewis BSc CEng MNAEA MARLA has lived in the Mildenhall area for over forty years and has unrivalled local knowledge. There are three offices serving West Suffolk, Haverhill, Mildenhall and the Beck Row satellite office serving the USAF market. The Mildenhall office opened in 2001 and with the continuing success of the business we now occupy one of the most prominent town centre locations in Mildenhall. The office has a superb frontage onto both the High Street and Church Walk. The staff in all the Balmforth offices have a comprehensive knowledge of the local area and pride themselves in treating all their clients equally whether they are selling a one bedroom starter home or a detached country residence. This coupled with the friendly service provided means that clients who use their services return to them time and time again.

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      YOUR LOCAL AGENT WITH NATIONAL COVERAGE!
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      Part of the Team National Network.

      Our  friendly, efficient and knowledgeable staff are here to help, whether you are looking for your new home or looking to sell.
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    User Guide

    Title

    FREE MARKET APPRAISAL OF YOUR PROPERTY!

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      VALUATIONS
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      We would be happy to give you a FREE market appraisal of your property. Just contact the office to arrange a convenient day and time.

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      MARKETING
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      • Email
      • Websites
      • Social Sites
      • Newspaper Advertising
      • Team App
      • Mobile alert
      • Phone
      • Letter
      • 24/7 illuminated office window displays
      • Digital window display

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      PROPERTY DETAILS
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      Full A3 colour property particulars printed "in house" on high quality stationery.

      • Large colour photo of front of property.

      • Detailed descriptions of all rooms including dimensions with internal digitally reproduced photos where appropriate.

      • Floor plans of all property floors to clearly explain the property's layout (one plan is better than a thousand words).

       • Locator map to both clarify the property's position and as an aid to potential purchasers to easily find the property

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      WEBSITE AND SOCIAL MEDIA

      Our own website: www.balmforth.co.uk - new and changed properties live in 15 minutes from "publish to web".

      Our national website: www.teamprop.co.uk - a 150 branch group covering a major part of the UK and often with more than one branch in some bigger towns - the most accurate national site with no advertising.

      Other leading property websites: www.zoopla.co.uk - with regular TV advertising & now one of the leading portals, with 3 searches every second. www.findaproperty.com - website which attracts in excess of 2 million unique users and 80 million page impressions a month. www.primelocation.com - the leading property website in the upper and middle markets, focusing on London and the South. www.google.co.uk - leading search engine which processes over one billion search requests every day. www.globrix.com - sends you straight to the estate agent's website enabling you to find out as much as possible in an instant. www.nestoria.co.uk - a vertical search engine making it as easy as possible to find a UK property on a nationwide basis. Also a mixed selection from: www.yell.com, www.homes24.co.uk, www.home.co.uk, www.nethouseprices.com, www.wheresmyproperty.com

      See us on Facebook Twitter

      Technology

      • 24/7 digital window displays
      • Team App

       

      Property Ombudsman

      Complete peace of mind Your home is almost certainly your most valuable asset - so you need the reassurance of knowing that you're dealing with an estate agent who operates to the very highest standards of integrity and professionalism. As a member of team - the UK's largest branded network of independent local estate agents - We are bound by the association's strict code of conduct. In addition, we are members of the National Association of Estate Agents: the industry's leading professional body. Finally, for ultimate peace of mind, we also belong to the Ombudsman for Estate Agents' Scheme. In the unlikely event of a problem arising which we are unable to solve to your complete satisfaction, this gives you access to a free, independent arbitration service.

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      User Guide

      Title

      Looking for a new home or investment property?

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        OFFICES
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        Mildenhall    Haverhill   Beck Row

        Open 7 days a week (Out of office hours appointments can be arranged)

        Monday - Friday 9.00am to 6.00pm

        Saturday 9.00am to 4.00pm

        Sunday 10.00am to 1.00pm (Mildenhall only)

        Part of the Team network of National Estate Agents, with over 150 offices nationwide. Our property details give potential purchasers a detailed and clear explanation of the proposed property with multiple photographs, floorplans, mapping and internal dimensions. Out of hours viewings are available (by appointment) and our staff will be happy to discuss any of our properties with you.

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        MORTGAGES & CONVEYANCING

        Independent Mortgage

        The Mortgage Centre

        • Mortgage Advice

        • Life Assurance

        Whole of market mortgage advisers established in 1985.

        Contact Martyn Leader to discuss your requirements for house purchase or to review your existing mortgage.

        The Mortgage Centre 22-26 High Street, Mildenhall, Suffolk IP28 7EQ Tel: 01638 711700 Fax: 01638 711709 martyn@tmc.uk.net Authorised and regulated by the FSA

        Conveyancing

        Our national network of local solicitors all offer a fresh approach which is VERY customer focused.

        The unique benefits include an unrivalled package of:

         • No sale - no fee

         • Fixed inclusive quotations (Balmforth can provide)

        • Client liaison team and weekly progress reports to you

        • Internet updates 24/7 and SMS instant text updates

        • Computer link direct to your TEAM estate agent

        • Choice of local solicitors

        • Discount for National Service

        Take the legal headaches out of moving!

        Combining the best of traditional legal expertise with the very latest advances in technology, team conveyancing ensures that your sale is progressed quickly and smoothly, whilst keeping you up to date at all times.

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        WE ARE HERE TO HELP YOU!
        We always have an extensive range of properties to suit, from first time buyers, investment buyers or prestigious country houses. We have independent mortgage advisers and Conveyancing services available and our staff will provide a professional yet not aggressive range of services.

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        BUY TO LET OPPORTUNITIES
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        With our extensive range of both residential sales and residential lettings we are ideally placed to explain investment opportunities for potential buy-to-let investors. We are able to advise on the type and location of the property and any furnishing requirements. We will guide the purchaser through the whole process from selection of property to securing a tenant. Please contact us for more information
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      User Guide

      Title

      Additional Services

      • service

        Valuations
        We provide free market appraisals six days a week and would normally only require 24 hours notice for appointments. We will give a detailed explanation of both the properties valuation and our unrivalled marketing services during the appointment. The quoted figures and commission rates will be given to you during the appointment in a professional and friendly manner and you will receive follow up confirmation of these in writing.

      • service

        Independent Mortgage

        The Mortgage Centre

        • Mortgage Advice

        • Life Assurance

        Whole of market mortgage advisers established in 1985. Contact Martyn Leader to discuss your requirements for house purchase or to review your existing mortgage. The Mortgage Centre 29B Market Place, Mildenhall, Suffolk IP28 7EF Tel: 01638 711700 Fax: 01638 711709 martyn@tmc.uk.net 

        *Authorised and regulated by the FSA*

      • service

        Legal Services

        Our national network of local solicitors all offer a fresh approach which is VERY customer focused. The unique benefits include an unrivalled package of:

        • No sale - no fee • Fixed inclusive quotations (Balmforth can provide)

        • Client liaison team and weekly progress reports to you

        • Internet updates 24/7 and SMS instant text updates

        • Computer link direct to your TEAM estate agent

        • Choice of local solicitors

        • Discount for National Service

        Take the legal headaches out of moving!

        Combining the best of traditional legal expertise with the very latest advances in technology, team conveyancing ensures that your sale is progressed quickly and smoothly, whilst keeping you up to date at all times.

      • service

        New Homes
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        Over many years we have worked actively with a range of both national and local house builders on sites from 1 to 70 units !. We are able to advise on house design to maximise value and provide a range of off plan marketing including site boards, 3D floor plans and artist impressions. As every development has its own particular requirement please contact us to discuss your requirements.

      • service

        Land & Planning Consultancy
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        Balmforth in association with Webster Associates Chartered Town Planners, are able to provide a comprehensive, friendly and cost effective planning consultancy service, specialising in small scale residential development. The planning and development service is for private individuals who own surplus land (e.g. a large garden, redundant barn, small paddock, etc) and who wish to explore the development potential of their land. With a wealth of experience to draw from, and a commitment to clients, the service aims to offer an informed and straightforward route through the often confusing and complex world of the planning system. Further details can be found by visiting Webster Associates web site.
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      User Guide

      Title

      Meet our friendly and professional staff

      • Introduction

        Robert Lewis BSc CEng MNAEA MARLA Managing Partner
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        Robert opened the Mildenhall office in 2001 and in a short space of time has turned Balmforth from the smallest agent in the town to the largest agent occupying a prime town centre location. As a member of the National Association of Estate Agents, Association of Residential Letting Agents and also a chartered engineer, Robert combines academic and professional qualifications with a wealth of experience. Robert also oversees the Sales Progression of the properties. As well as running the business, Robert has an active role in the Sales side and carries out most if the property valuations, as well as pursuing most of the larger development sites.

      • Team Member

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        Emma Bassam - PA to the Managing Partner
        Emma initially started work at Balmforth to help cover Saturday work but this has grown considerably and for the last few years, she has worked as a sales administrator assisting in the valuation preparation and setting up of the property files. In the Summer of 2020, Emma moved to her current position and now handles personnel, HR and recruitment. In addition, Emma carries out a number of specific contractual functions on the various sites that Balmforth are involved with. She also works to ensure Balmforth's compliance with a multitude of regulations, including GDPR and the need to train all staff across the spectrum of Property related legislation.

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        Susanne Lewis - Partner 
        The wife of Robert, Susanne has worked for Balmforth for over 15 years in a variety of roles. She currently oversees long term marketing strategies, social media, website support and document template settings. Susanne prepares all our marketing materials which are put together in-house and promote the extensive services that the business offers. In addition, Susanne also carries out the purchasing functions for the business, as well as behind the scenes support for the many and varied requirements of this business size and type.

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        Chris Mullender - Rentals Director
        As our longest serving member of staff, Chris has extensive experience in all aspects of our rental business. Chris now oversees both our rental management software and the management of landlords. Chris also carries out all the rental valuations. In addition, handles all Landlord and Contractor payments, together with resolving legal and regulatory matters.

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        Rebekka Stephensen - Rental Manager
        Rebekka initially worked on the Sales Progressing side of the business but with the continuing expansion of Balmforth, she now has a permanent position within Rentals as Rental Manager (Administration), organising rental repairs and rental administration. Rebekka also undertakes the rental checkout process with its complex requirements and need to meet TDS regulations.

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        Megan Norton MNAEA - Snr Sales Valuer  Negotiator
        Megan joined our growing team in the summer of 2013. Megan previously worked on the rental side of the business. She now has the role of Senior Sales Valuer & Negotiator, assisting with sales valuations, carrying out the property listings process, together with sales viewings and negotiations. Megan is also one of our dedicated Sales Progressors, carrying out this very important role liaising between, Vendor, Purchaser and associated Solicitors, to ensure a smooth transaction. Having qualified as a member of the National Association of Estate Agents, Megan brings a breadth of qualifications and experience to this important role. In addition, Megan overseas the increasingly important 'social media' side of the business.

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        Charlotte White -  Sales Negotiator
        Charlotte joined Balmforth in July 2015 as our Junior Rental Negotiator. Charlotte has extensive retail experience and has joined Balmforth in order to pursue a career in the property business. In the Summer of 2016, Charlotte moved to the Mildenhall office with added responsibility for rental listings and check outs. In the Spring of 2018 Charlotte took on a new role as Sales Negotiator. With a pro-active approach and a warm personality, Charlotte is a real asset to our sales team. Charlotte is also one of our dedicated Sales Progressors, carrying out this very important role liaising between, Vendor, Purchaser and associated Solicitors, to ensure a smooth transaction.

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        Matt Barton - Sales Negotiator
        Matt has lived locally for most of his life and having gained some experience with another local agent, until he joined Balmforth, as one of our Rental Negotiators. Matt then moved to then moved to the Senior Rental Negotiator position until the Summer of 2020, he joined the Sales Team as a Negotiator. His property experience together with an in-depth understanding of our software, has given him the ability to step straight into this role. His confident and outgoing nature are of great benefit within this role.

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        Natalie Turner - Sales Administrator
        Natalie has worked for Balmforth for a number of years initially on the rental side of the business but in recent years on the sales side. Her role on the sales side involves the property listings and arranging contractual paperwork, as well as general sales administrative duties. Having lived locally for most of her life, Natalie has a great depth of knowledge of the local area as well as considerable experience in the property market. Natalie's cheerful manner is a great asset as she is often the first point of contact to both visitors in the office an telephone enquiries.

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        Sammi Smith - Sales Administrator
        Sammi having graduated from UEA and joined our expanding rental department to provide additional administrative resources. Sammi has now moved over to Sales Administration which includes property listings, scheduling of appointments and general administration. Sammi undertakes various supporting functions including AML checks, conveyancing quotations and the other functions as part of property listings. Sammi has proven to be a great asset to the company with experience in both the rentals and sales sides of the business.

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        Lorna Colman - Sales Administrator 
        Lorna joined the growing Balmforth team in the summer of 2010 having worked for another local agent for over 25 years. Lorna assists with sales administration and activity records. Lorna carries out much of the valuation preparation and administration, together with overseeing the control of the sales property files.

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        Teresa Chambers - Accounts Administrator
        Having worked in the legal profession for over 12 years Teresa now undertakes most of the account administration. This involves the daily bookkeeping work for the general operation of the business together with the operation of the client accounts and rental monies on the letting side of the business.

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        Sue Smith - Senior Rental Administrator
        Sue joined Balmforth in the summer of 2013 having had an extensive background in both the teaching and medical professions. Sue's main job role is dealing with our hectic lease signing process based in Beck Row, giving invaluable support for prospective tenants which ensures the lease signing process progresses smoothly. The lease signing process encompasses a wide variety of functions to include application processing, referencing and as well as ensuring that the documentation meets the appropriate legal requirements.

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        Jordan Faulkner - Rental Negotiator
        Jorden joined our expanding rental team in the Summer of 2018, as a Rental negotiator, based in our Beck Row office. His calm and professional manner has made an immediate impact with our clients and his attention to detail with all leads, is producing positive results. Jordan has gained considerable experience in this position and he is able to guide and assist prospective tenants, secure the property of their choice..

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        Steven Amoss - Rental Negotiator
        Steven joined the business in the Summer of 2020, having previously worked in the construction industry, Steven has quickly adapted to the needs of the business and his people skills enable a productive rapport with potential tenants. His local knowledge and understanding of the property business are also great assets to this job function.

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        Natalia Wierzynkiewicz-Senior Rental Administrator
        Natalia originally joined Balmforth on a work experience placement from Cambridge City College in 2013. At the end of her college placement she continued to work part-time undertaking special projects for the business. In the summer of 2014 she was appointed to a permanent position for the listing of our rental properties. Her IT skills and background across various aspects of the business has now led Natalia to a more "front of office" position in dealing with enquiries from the general public. Natalia also assists with various IT responsibilities across the various platforms and software necessary to support the business.

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        Bianca Foley - Rental Administrator
        Bianca joined us in the Autumn of 2018, based in our Mildenhall office. Bianca carries out rental administration duties within our busy rental department. Having a background of retail and customer support and with a bubbly & friendly personality, Bianca has settled in well and is a great asset to the company. Bianca also carries out a range of other functions including property checks, arranges boiler services and assisting with repairs.

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        Polly Patterson - Rental Administrator
        Polly joined our team in 2017 and with a background in education, has a breadth of customer service experience. She has already fitted in well with our enthusiastic team with her primary responsibilities for listing rental properties, together with general rental administration. Polly has gained in experience and with her passionate attitude to her work, she a great asset to the rental team.

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        Kerri Southgate - Office Administrator
        Kerri joined Balmforth in the Summer of 2020, primarily to cover the Saturday administrator's role. This will however, include additional coverage where required during the working week. Kerri is currently taking a full-time degree and is combining higher education with gaining experience in the property market. Her ability to take on many varied functions, will greatly assist her role in the business.

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        Philippa Miller - Rental Administrator
        Philippa joined our busy rentals team in early 2021, as a Rental Administrator. Her main functions include the servicing of rental leads and administering the correspondence with utility companies, together with general rental administrative duties to help cover the complex process. Philippa brings a wealth of office administration experience, as well as being a local personality on the local radio station, Zack FM.
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        User Guide

        Title

        Testimonials

        • Introduction

          Friendly, professional and dedicated sales staff
          As an independent agent we can focus on customer satisfaction rather than "aggressive targets". As a consequence, our clients frequently praise us on the friendly, professional and stress free service that we provide.

        Testimonials from Sellers

        • Seller Testimonial

          friendly, honest and complete professionalism 
          "Thank you very much for your kindness & support in marketing the sale of our house. Your friendly, honest and complete professionalism was outstanding in all communication with us both. It is without doubt that when we choose to sell our house in the future your agency is the only one to represent our home" Mr & Mrs P

        • Seller Testimonial

          A marathon effort indeed
          Just wanted to say Thank you for your combined efforts to get the exchange completed on thursday night. A marathon effort indeed. Mrs E

        • Seller Testimonial

          Outstanding!!!!
          Outstanding!!!! Let's move forward with this. Thanks again so much for all the hard work with this sale! I look forward to the completion of this actions.Mr K

        Testimonials from Buyers

        • Buyer Testimonial

          an excellent service so many thanks
          "You have been wonderful - an excellent service so many thanks" MRS A

        • Buyer Testimonial

           had all the answers to questions we were asking.
          We would like to mention the chappie who showed us around. Unlike the other two agents we saw before/after this viewing, he was extremely good, knowledgeable and had all the answers to questions we were asking. We were thoroughly impressed by him and he was definitely a credit to your business.
        Contact us

        Disclaimer

        The content on this Microsite has been uploaded by Balmforth, Mildenhall. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Balmforth, Mildenhall. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Balmforth, Mildenhall. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

        *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

        Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

        Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Balmforth, Mildenhall on 01638 711171.


        Welcome to Balmforth, Mildenhall

        Title

        • Introduction

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          BALMFORTH CONSISTENTLY OUTSELL ALL OUR RIVALS! Our sales and marketing packages are the most comprehensive of any agent in the area. With floorplans, seven day a week office opening, Rightmove Premium Display, full A3 colour property particulars, town centre location and many more. The results speak for themselves!

        Find Us

        Branch address

        22-26 High Street,
        Mildenhall,
        IP28 7EQ

        Get in touch

        Buying: 01638 816033  Local call rate
        Letting: 01638 816034  Local call rate

        Disclaimer

        The content on this Microsite has been uploaded by Balmforth, Mildenhall. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Balmforth, Mildenhall. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Balmforth, Mildenhall. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

        *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

        Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

        Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Balmforth, Mildenhall on 01638 711171.