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User Guide

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Landlords - Why choose Balmforth?

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    WHY CHOOSE BALMFORTH?

    Opening 7 days a week, free pick up from base, exclusive new arrivals advertising on base, Rightmove Listings, full A3 colour property particulars, prime town centre office location and much more, the results speak for themselves!

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    • ON BASE EXCLUSIVE USAF NEW ARRIVALS ADVERTISING, display boards, including tv adverts within the new arrivals Base Hotel rooms
    • Two prominent office locations (Mildenhall - main office and Eriswell (Lords Walk) - satellite office) with state of the art computer linked software
    • OPEN 7 DAYS A WEEK (Mildenhall)
    • Dedicated, friendly and professional team, with free pick up from Base
    • Competitive commission rates and fees
    • FREE RENTAL ASSESSMENTS with no obligation
    • Fully compliant with USAF Housing Office requirements
    • Prompt multiple internet listings on a wide range of websites
    • Dedicated website, www.balmforthusaf.com, for USAF personnel
    • High quality rental particulars with internal photos, floorplans and locator maps
    • All tenancy documentation prepared in our office
    • Extensive local advertising, including adverts on the USAF radio station 'Zack' FM, base housing office and two base magazines
    • Comprehensive and personal lease signing appointments
    • Extensive property management services

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    ON BASE ADVERTISING
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    ON BASE EXCLUSIVE USAF NEW ARRIVALS ADVERTISING, display boards, including tv adverts within the new arrivals Base Hotel rooms
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User Guide

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Landlords wanted!

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    Landlords
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    DUE TO HIGH DEMAND, we urgently require new Landlords in the Suffolk/Norfolk/Cambridgeshire area. We have a dedicated rental team, specialising in the UK and USAF rental market. All our staff have extensive knowledge and pro active approach to getting the right tenant for your property.

    Valuation

    We offer a FREE MARKET APPRAISAL and can give expert advice in the marketing and rental of your property. During the valuation we will explain the rental valuation particularly in relation to the USAF housing allowances. In addition, we will advise on the presentation of the property and our unrivalled marketing services.

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    MANAGED AND TENANT FIND ONLY RENTAL SERVICES
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    • EXCLUSIVE ON BASE, USAF NEW ARRIVALS ADVERTISING, on billboards and within the new arrivals hotel bedrooms

    • Two prominent office locations (Mildenhall - main office and Eriswell (Lords Walk) - satellite office) with state of the art computer linked software.
    • OPEN 7 DAYS A WEEK(Mildenhall)
    • Dedicated, friendly and professional team, with free pick up from base
    • COMPETITIVE commission rates and fees.
    • Free rental assessments with no obligation.
    • FULLY COMPLIANT with USAF Housing Office requirements.
    • Prompt multiple internet listings on a wide range of websites.
    • Dedicated website, www.balmforthusaf.com, for USAF personnel
    • High quality rental particulars with internal photos, floorplans and locator maps
    • No application fees 
    • All tenancy documentation prepared in our office
    • Extensive local advertising, including adverts on the USAF radio station 'Zack' FM and base housing office.
    • Comprehensive and personal lease signing appointment
    • Extensive property management services.

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    Buy to Let Opportunities
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    With our extensive range of both residential sales and residential lettings we are ideally placed to explain investment opportunities for potential buy-to-let investors. We are able to advise on the type and location of the property and any furnishing requirements. We will guide the purchaser through the whole process from selection of property to securing a tenant. Please contact us for more information
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User Guide

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Tenants

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    Our dedicated, knowledgeable and friendly Staff will look after you throughout in finding the right home for you.

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    We have a comprehensive range of properties within a 15-mile radius of the local USAF bases, and properties throughout the UK via our Team Network.

    • Open 7 days a week
    • Out of office hours appointments available
    • Free from base Pick up and drop off for showings
    • No Application Fees
    • Housing Office compliant Leases
    • All documents prepared in our office
    • Best Local selection of USAF spec properties
    • All documents prepared in our office
    • Best Local selection of USAF spec properties
    • Comprehensive lease signing policy

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    ARE YOU LOOKING FOR A NEW HOME?

               MAKE BALMFORTH YOUR FIRST STOP! 
    WE HAVE AN EXTENSIVE RANGE OF HIGH QUALITY, PET FRIENDLY PROPERTIES ALL WITHIN A 12 MILE RADIUS OF RAF MILDENHALL AND RAF LAKENHEATH. ALL OF OUR PROPERTIES MEET USAF STANDARDS AND THE MILITARY BREAK CLAUSE IS FOUND IN ALL OF OUR TENANCY AGREEMENTS.

    FOR A FULL LISTING OF OUR AVAILABLE RENTAL PROPERTIES GO TO WWW.BALMFORTH.CO.UK OR GO TO OUR NEW WEBSITE DEDICATED TO USAF PERSONNEL AT WWW.BALMFORTHUSAF.CO.UK. HERE YOU WILL FIND DETAILED AREA GUIDES, WITH VIDEO AND AUDIO DESCRIPTIONS, TO HELP YOU CHOOSE THE RIGHT LOCATION FOR YOUR NEW HOME. YOU'LL ALSO FIND DETAILED INFORMATION ON THE RENTAL PROCESS IN THE UK AND HOW BALMFORTH CAN HELP YOU FIND YOUR PERFECT NEW HOME QUICKLY AND STRESS FREE.

    REMEMBER BALMFORTH HAS NO APPLICATION FEES, OFFERS A FREE PICK UP SERVICE FROM BASE AND ARE THE ONLY REALTOR OPEN SEVEN DAYS A WEEK.

    SO COME VISIT US AT OUR OFFICES ON THE HIGH STREET IN MILDENHALL OR AT OUR NEW BECK ROW OFFICE CONVENIENTLY LOCATED JUST BEHIND THE BIRD IN HAND GATE OFF RAF MILDENHALL.

    TO SPEAK TO A MEMBER OF OUR FRIENDLY AND PROFESSIONAL RENTALS TEAM TODAY CALL US ON 01638 71117
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User Guide

Title

Meet the Balmforth staff!

  • Introduction

    Robert Lewis BSc CEng FNAEA MARLA Managing Partner
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    Robert opened the Mildenhall office in 2001 and in a short space of time has turned Balmforth from the smallest agent in the town to the largest, occupying a prime town centre location. As a Fellow of the National Association of Estate Agents (FNAEA), Association of Residential Letting Agents (MARLA) and a chartered engineer (BSc CEng), Robert combines academic and professional qualifications with a wealth of experience. Robert also oversees the Sales Progression of the properties. As well as running the business, Robert has an active role in the sales side and carries out some of the property valuations, as well as pursuing most of the larger development sites.

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    Susanne Lewis - Partner
    The wife of Robert, Susanne has worked for Balmforth since 2001 variety of roles. She currently oversees long term marketing strategies, social media, website support and document template settings. Susanne prepares all our marketing materials which are put together in-house and promote the extensive services that the business offers. In addition, Susanne also carries out the purchasing functions for the business, as well as behind the scenes support for the many and varied requirements of this business size and type.

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    Chris Mullender - Director of Rentals
    As our longest serving member of staff, joining Balmforth in the Autumn of 2003, Chris is a fundamental part of the team and has extensive experience in all aspects of our rental business. Chris oversees all aspects of the ever-expanding rental business with emphasis on our rental management software and the management of landlords, in addition with resolving legal and regulatory matters. Chris also carries out all of our rental valuations and handles all landlord and contractor payments.

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    Rebekka Stephenson - Rental Manager
    Having worked at Balmforth since the Summer of 2011, Rebekka brings an invaluable wealth of experience to our busy rentals team. Rebekka has a broad and extensive knowledge of the rental checkout process along with its complex requirements and need to meet TDS regulations which she carries out. In addition, Rebekka oversees repairs for our rental properties, carries out all checkouts and deals with general queries from landlords.

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    Emma Bassam - HR Administrator
    Emma initially started work at Balmforth to help cover Saturday work, but this has grown considerably and for the last few years, she has worked as a sales administrator assisting in the valuation preparation and setting up of the property files. In the Summer of 2020, Emma moved to her current position and now handles personnel, HR and recruitment. In addition, Emma carries out many support functions for the Partners and Directors. She also works to ensure Balmforth's compliance with a multitude of regulations, including GDPR and the need to train all staff across the spectrum of Property related legislation.

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    Teresa Chambers - Accounts Administrator
    Having worked in the legal profession for over 12 years, Teresa joined Balmforth in the Spring of 2012 and now undertakes most of the account administration. This involves the daily bookkeeping work for the general operation of the business together with the operation of the client accounts and rental monies on the letting side of the business.

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    Megan Gillingham MNAEA-Snr Sales Valuer Negotiator
    On Maternity Leave - Megan joined our growing team in the Summer of 2013. Having previously worked on the rentals side of the business, Megan now has the role of Senior Sales Valuer & Negotiator and is based in our Mildenhall office. Megan carries out the majority of our sales valuations, together with sales viewings and negotiations. Having qualified as a member of the National Association of Estate Agents (MNAEA), Megan brings a breadth of qualifications and experience to the team. Megan works closely with Robert on both general sales listings and the many new homes sites that we deal with.

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    Matt Barton - Sales Valuer 
    Based in our Mildenhall office, Matt joined our team in the Summer of 2016. Initially Matt started on the rentals side of the business as a letting's negotiator, until the Summer of 2020 when he moved to the sales team and took up his new role as Sales Negotiator. In addition to general sales viewings and negotiations, Matt has additional responsibly for specific areas including Isleham Marina and new sites. Matt's role in the sales department has continued to progress and he is now Sales Valuer with a senior role encompassing overall responsibility for valuations and listing. Matts confident and outgoing nature means that he quickly builds an excellent rapport with purchasers and vendors alike..

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    Gavin Cox - Senior Negotiator (Com. & Res.)
    Gavin joined the Balmforth Sales team as a Negotiator in the Autumn of 2021. Gavin has lived and worked in the area his whole life and therefore brings a wealth of local knowledge. Gavin has considerable experience in financial services, which supports his sales role. As well as working on general sales, Gavin has specific responsibilities for the expanding commercial property division and sites coming on stream, which includes our substantial new park home sales. In addition, Gavin is our licensed drone pilot and provides exceptional imagery for our many sites and prestigious properties. At the beginning of 2025, Gavin became Senior Negotiator for Commercial and Residential.

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    Charlotte White - Sales Negotiator
    On Maternity Leave - Charlotte initially joined Balmforth's rental team in July 2015 before moving over to the Sales team as a Negotiator in the Spring of 2018. Charlotte is currently office-based, working in our Mildenhall office and the main part of her role is the progression of sales and carrying out the very important role of liaising between Vendor, Purchaser and associated Solicitors, to ensure a smooth transaction. In addition to this, Charlotte also assists with applicant management and other sales related administration, and assisting Robert on specific projects.

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    Jordan Faulkner - Sales Negotiator
    Jordan joined Balmforth in 2018 and was a member of our rentals team based at our Lords Walk office. Jordan processed rental leads, carried out viewings, negotiated with tenants and landlords as well as processing the initial application. In addition, he carried out the base inspections and prepared inventories. In the Autumn of 2024, Jordan moved over to our sales team as a Sales Negotiator. He is now responsible for the carrying out of viewings, sales negotiations and the listing take on process. Jordan's experience in the property sector, along with his calm and professional manner, makes an immediate impact with our clients.

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    Sue Williams - Sales Administrator
    Sue joined Balmforth at the beginning of 2025 as Sales Administrator. Having already worked in this role locally and living in the area for numerous years, Sue brings a wealth of knowledge and experience to Balmforth. Working in our Mildenhall office, the main part of her role is the progression of sales and carrying out the very important role of liaising between Vendor, Purchaser and associated Solicitors, to ensure a smooth transaction. In addition, Sue oversees our extensive applicant register to tie in available properties and potential purchasers.

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    Lorna Colman - Sales Administrator
    Lorna joined the Balmforth team in 2010, having worked for another local agent for 25 years. Lorna carries out much of the valuation preparation and administration as well as assisting with general sales administration and activity records. Her background research provides invaluable support for Robert and Megan in the valuation process.

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    Angela Hunt - Sales Administrator
    Having joined our busy Sales team in 2022 Angela assists with general sales and administration functions, in support of the sales negotiators. Angela has an in-depth local knowledge having lived and worked in the area her whole life. With our office open seven days a week, Angela is assisting with weekend coverage and boosting staff levels during the busier parts of the week. Angela's role includes dealing with leads, assisting with viewing appointments and follow ups as well as helping with the general sales documentation.

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    Elsie Palmer - Sales Administrator
    Elsie joined our team in the autumn of 2024 having lived locally all her life. She attended Mildenhall College, then completed an apprenticeship in Estate Agency Customer care and joined us with three years' experience in the property market. Elsie's role involves property listings in which she has assisted in streamlining and improving the process to ensure our listings are of the highest quality. In addition to this Elsie arranges contractual paperwork, as well as other general sales administrative duties.

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    Sue Smith - Senior Rental Administrator
    Sue joined Balmforth in the summer of 2013 having had an extensive background in both education and general administration. Sue's main job role is dealing with our lease signing process based in our Lord's Walk office, giving invaluable support for prospective tenants which ensures the lease signing process progresses smoothly. The lease signing process encompasses a wide variety of functions to include application processing, referencing as well as ensuring that the documentation meets the appropriate legal requirements.

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    Steven Amoss - Senior Rental Negotiator
    Having joined us in 2020, Steven has gained considerable experience in this position enabling him to guide and assist prospective tenants to secure the property of their choice. Steven processes rental leads, carries out viewings, negotiates with tenants and landlords and processes the initial application. In addition, he carries out the base inspections and prepares inventories. Steven's friendly and outgoing nature ensures that he very quickly builds an excellent rapport with landlords and prospective tenants alike.

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    Anna Flynn - Rental Negotiator
    Anna joined our growing rental team in the Autumn of 2024 and is based in our Lords Walk office adjacent to the USAF Lakenheath gate. She has lived all her life in this region and has a strong understanding of the local area. Having studied Geography at university she then qualified as a Meteorologist, providing her expertise and technical support for the British Military. Prior to this she also worked in relocation services for the USAF. As a rental negotiator, she therefore adds to the capabilities of our rental team in our letting services to both the USAF and UK rental market.

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    Natalia Wierzynkiewicz-Senior Rental Administrator
    Natalia originally joined Balmforth on a work experience placement from Cambridge City College in 2013. At the end of her college placement, she continued to work part-time undertaking special projects for the business. In the summer of 2014, she was appointed to a permanent position for the listing of our rental properties. Her IT skills and background across various aspects of the business, has now led her working on various projects covering the IT elements across the various platforms and software necessary to support the business.

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    Bianca Amoss - Senior Rental Administrator
    Bianca joined us in the Autumn of 2018 and now has a vast experience of working in our busy and fast paced rentals team. With Bianca's broad range of knowledge of our rental properties, she is perfectly placed to carry out property checks for our Landlord's, list rental properties and carry out a range of other administration duties within our rentals department. Bianca has a key role in ensuring all our documentation is compliant, as well as assisting in many of the functions for the smooth running of the office. In addition, Bianca will be assisting with rental valuations.

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    Polly Patterson - Rental Administrator
    Polly joined Balmforth in January 2017 and is one of our most experienced administrators within our busy rentals team. In the Spring of 2023 Polly joined our sales team as a Sales Administrator and with her knowledge and experience she was able to step straight into her new role. Polly's role involved property listings in which she had assisted in streamlining and improving the process to ensure our listings are of the highest quality. In the Autumn of 2024 Polly returned to the rental team, based in Lords Walk, to assist with the lease signing process, processing rental leads and other valuable rental administration duties. These functions involve liaising directly with tenants and landlords, as well as the USAF housing office, to make sure the process is run as smoothly and efficiently as possible.

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    Flip Miller - Rental Administrator
    Flip joined our busy rentals team in early 2021, as a Rental Administrator. Her main functions include administering the correspondence with utility companies, assisting with organising repairs for our rental properties together with general rental administrative duties. Flip brings a wealth of office administration experience, as well as being a local personality on the local radio station, Zack FM.

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    Tiffany Foley - Rental Administrator
    Tiffany joined our team in the summer of 2021 to help out in our busy rental department. Tiffany has lived and worked locally up until 2023 where she relocated to America. However, Tiffany continues to work as part of the Balmforth team from the United States and has an Air Force background which brings an extra asset to our rental business which is predominantly to the USAF. As well as assisting with our 'out of hours services', Tiffany also covers general rental administration including rental listings, and some of the property repair functions. In addition, she provides support functions for the sales listings on the larger sites.

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    Skye Simmons - Rental Administrator
    Skye joined the Balmforth team in the spring of 2023, primarily in a rental administration role. Her family background is in development, and this has given her the perfect introduction to Estate Agency. As well as performing general rental duties, Syke carries out much of the rental photography, property measurement and floor plans. She has also assisted greatly in converting all our sales files to "paperless" and is continuing with this function on other aspects of the business. She also supports our sales activities on the larger sites we undertake.

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    Shona Holloway-Howard - Rental Administrator
    Shona joined our rental team in the Autumn of 2024, bringing a breadth of local knowledge. She has worked in a number of administrative roles and brings this experience to Balmforth. Shonas main role includes carrying out regular property checks, as well as assisting with the general office administration.
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    User Guide

    Title

    Testimonials

    • Introduction

      Friendly, professional and dedicated rental staff
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      We consistently Let more properties than any other Mildenhall Agent (based on Rightmove Statistics) and this is achieved with our unrivalled Landlord and Tenant Services. 
      For Tenants, we have Base access for free transport for viewings and we are open seven days a week. We have no fees for USAF personnel and fully compliant Base documentation. 
      For Landlords, we produce comprehensive rental particulars which includes floorplans and a clear fee structure, with no essential extra charges.

    Testimonials from Landlords

    • Landlord Testimonial

      a first class rental service
      "I would like to thank you and your team for a first class rental service, it has been a pleasure to do business with you". Mrs P

    • Landlord Testimonial

      well done to Balmforth's on a re-let
      "thanks for information appreciated, and well done to Balmforth's on a re-let" Mr S

    • Landlord Testimonial

       at all times provided the service they promised
      I have been using Balmforth Estate Agent in Mildenhall to rent out a property in Red Lodge since September 2010. This is with their Managed Service and I have had full occupancy during this time. Balmforth have at all times provided the service they promised and what I had expected.  Mr J

    • Landlord Testimonial

      confident that the property has been in good hands
      I would just like to express my sincere thanks to you and your colleagues for all the help and assistance that you have provided with the letting and maintenance of xxxxxxxx. As you know, we do not live in the UK and have not even seen the property for many years, however I have felt totally confident that the property has been in good hands with Balmforths. I wish you and the company every success for the future. Furthermore, you are welcome to use my comments in your company testimonials. Mr M

    Testimonials from Tenants

    • Tenant Testimonial

      swift and professional approach to everything,
      "I would like to thank all the staff at Balmforth whom I have had contact with over the last year for their swift and professional approach to everything, with no matter being too big or too small". Mrs W
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    Disclaimer

    The content on this Microsite has been uploaded by Balmforth, Mildenhall. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Balmforth, Mildenhall. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Balmforth, Mildenhall. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Balmforth, Mildenhall on +441638711171.


    User Guide

    Title

    BALMFORTH   NO SALE - NO FEE!    FREE VALUATIONS! 

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      WHY CHOOSE BALMFORTH?....
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          NO HIDDEN EXTRAS,  NO SALE - NO FEE!

        Our sales and marketing packages are very comprehensive. With 3d virtual tours, drone photography, floorplans, our Mildenhall office opening 7 days a week, Rightmove Premium Display & Featured Properties, full A3 colour property particulars, town centre location and much more, the results speak for themselves!

            RESIDENTIAL SALES & LETTINGS
      • FREE NO OBLIGATION VALUATIONS
      • NO SALE - NO FEE
      • NO HIDDEN EXTRAS
      • OPEN 7 DAYS A WEEK (out of hours appointments available)
      • Matterport 3D VIRTUAL TOURS (where suitable)
      • Digital Tracking Portal
      • Independent Rental Team (specializing in the USAF rental market)

      • DRONE PHOTOGRPAHY & VIDEO (where suitable and permission granted from Bases)

      • Full colour A3 sales particulars with property floorplans
      • Elevated photography
      • Regular viewing feedback
      • Multiple internet listings
      • Rightmove Premium display & Featured Properties
      • Prime Town centre office location

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      WELCOME TO BALMFORTH!
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      Managing Partner Robert Lewis BSc CEng MNAEA MARLA has lived in the Mildenhall area for over fifty years and has unrivalled local knowledge. 

      There are two offices serving West Suffolk, Mildenhall and the Lords Walk (Eriswell) satellite office serving the USAF market. 

      The Mildenhall office opened in 2001 and with the continuing success of the business we now occupy one of the most prominent town centre locations in Mildenhall. The office has a superb frontage onto both the High Street and Church Walk. 

      The staff in all the Balmforth offices have a comprehensive knowledge of the local area and pride themselves in treating all their clients equally whether they are selling a one bedroom starter home or a detached country residence. This coupled with the friendly service provided means that clients who use their services return to them time and time again.

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      YOUR LOCAL AGENT WITH NATIONAL COVERAGE!
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      Part of the Team National Network.

      Whether you are looking for a new home or selling one, o ur friendly, efficient and knowledgeable staff are here to help.
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    User Guide

    Title

    FREE MARKET APPRAISAL OF YOUR PROPERTY!

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      VALUATIONS
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      We would be happy to give you a FREE market appraisal of your property. Just contact the office to arrange a convenient day and time.

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      MARKETING
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      • Email
      • Websites
      • Social Sites
      • 3D Virtual Tour
      • Drone photography (where suitable)
      • Social Media Advertising
      • Mobile alert
      • Phone
      • Letter/Mailshot
      • 24/7 illuminated office window displays
      • Digital window display

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      PROPERTY DETAILS
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      Full A3 colour property particulars printed "in house" on high quality stationery.

      • Large colour photo of front of property.

      • Detailed descriptions of all rooms including dimensions with internal digitally reproduced photos where appropriate.

      • Floor plans of all property floors to clearly explain the property's layout (one plan is better than a thousand words).

       • Locator map to both clarify the property's position and as an aid to potential purchasers to easily find the property

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      WEBSITE AND SOCIAL MEDIA
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      Our own website: www.balmforth.co.uk - new and changed properties live  from "publish to web".

      Our national website: www.teamprop.co.uk - an 80 branch group covering a major part of the UK and often with more than one branch in some bigger towns - the most accurate national site with no distracting advertising.

      www.onthemarket.com - third largest portal, fast and user friendly.

      Other leading property websites: www.zoopla.co.uk - with regular TV advertising & now one of the leading portals, with 3 searches every second. www.findaproperty.com - website which attracts in excess of 2 million unique users and 80 million page impressions a month. www.primelocation.com - the leading property website in the upper and middle markets, focusing on London and the South. www.google.co.uk - leading search engine which processes over one billion search requests every day. www.globrix.com - sends you straight to the estate agent's website enabling you to find out as much as possible in an instant. www.nestoria.co.uk - a vertical search engine making it as easy as possible to find a UK property on a nationwide basis. Also a mixed selection from: www.yell.com, www.homes24.co.uk, www.home.co.uk, www.nethouseprices.com, www.wheresmyproperty.com

      See us on Facebook Twitter

      Technology

      • 24/7 digital window displays
      • Matterport 3d Virtual Tours
      • Digital Tracker Portal

       

      Professional Standard

      Complete peace of mind Your home is almost certainly your most valuable asset - so you need the reassurance of knowing that you're dealing with an estate agent who operates to the very highest standards of integrity and professionalism. As a member of team - the UK's largest branded network of independent local estate agents - We are bound by the association's strict code of conduct. In addition, we are members of the National Association of Estate Agents: the industry's leading professional body. Finally, for ultimate peace of mind, we also belong to the Ombudsman for Estate Agents' Scheme. In the unlikely event of a problem arising which we are unable to solve to your complete satisfaction, this gives you access to a free, independent arbitration service.

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      User Guide

      Title

      Looking for a new home or investment property?

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        OFFICES
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                              Mildenhall  &   Eriswell (Lords Walk)

        Open 7 days a week (Out of office hours appointments can be arranged)

        Monday - Friday 9.00am to 6.00pm

        Saturday 9.00am to 4.00pm (Mildenhall only)

        Sunday 10.00am to 1.00pm (Mildenhall only)

        Part of the Team network of National Estate Agents, with over 80 offices nationwide. Our property details give potential purchasers a detailed and clear explanation of the proposed property with multiple photographs, floorplans, mapping and internal dimensions.

        Out of hours viewings are available (by appointment) and our staff will be happy to discuss any of our properties with you.

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        WE ARE HERE TO HELP YOU!
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        We always have an extensive range of properties to suit, from first time buyers, investment buyers or prestigious country houses. We have independent mortgage advisers and Conveyancing services available and our staff will provide a professional yet not aggressive range of services.

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        BUY TO LET OPPORTUNITIES
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        With our extensive range of both residential sales and residential lettings we are ideally placed to explain investment opportunities for potential buy-to-let investors. We are able to advise on the type and location of the property and any furnishing requirements. We will guide the purchaser through the whole process from selection of property to securing a tenant. Please contact us for more information and we can send you our "Buy to Let" guides.

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        MORTGAGES & CONVEYANCING
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        Independent Mortgage

        The Mortgage Centre

        • Mortgage Advice

        • Life Insurance

        Whole of market mortgage advisers established in 1985. Contact Martyn Leader to discuss your requirements for house purchase or to review your existing mortgage. The Mortgage Centre 29B Market Place, Mildenhall, Suffolk IP28 7EF Tel: 01638 711700 Fax: 01638 711709 martyn@tmc.uk.net

        *Authorised and regulated by the FSA*

        Conveyancing

        Our national network of local solicitors all offer a fresh approach which is VERY customer focused.

        The unique benefits include an unrivalled package of:

        • No sale - no fee

        • Fixed inclusive quotations (Balmforth can provide)

        • Client liaison team and weekly progress reports to you

        • Internet updates 24/7 and SMS instant text updates

        • Computer link direct to your TEAM estate agent

        • Choice of regional solicitors

        Take the legal headaches out of moving!

        Combining the best of traditional legal expertise with the very latest advances in technology, team conveyancing ensures that your sale is progressed quickly and smoothly, whilst keeping you up to date at all times.

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      Features

      Check out our available properties

      You can see the properties we're currently marketing for sale by clicking the button below:

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      User Guide

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      Additional Services

      • service

        Valuations
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        We provide free market appraisals six days a week and would normally only require 24 hours notice for appointments. We will give a detailed explanation of both the properties valuation and our unrivalled marketing services during the appointment. The quoted figures and commission rates will be given to you during the appointment in a professional and friendly manner and you will receive follow up confirmation of these in writing.

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        Independent Mortgage
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        The Mortgage Centre

        • Mortgage Advice

        • Life Assurance

        Whole of market mortgage advisers established in 1985. Contact Martyn Leader to discuss your requirements for house purchase or to review your existing mortgage. The Mortgage Centre 29B Market Place, Mildenhall, Suffolk IP28 7EF Tel: 01638 711700 Fax: 01638 711709 martyn@tmc.uk.net 

        *Authorised and regulated by the FSA*

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        Legal Services

        Our national network of local solicitors all offer a fresh approach which is VERY customer focused. The unique benefits include an unrivalled package of:

        • No sale - no fee • Fixed inclusive quotations (Balmforth can provide)

        • Client liaison team and weekly progress reports to you

        • Internet updates 24/7 and SMS instant text updates

        • Computer link direct to your TEAM estate agent

        • Choice of regional solicitors

        Take the legal headaches out of moving!

        Combining the best of traditional legal expertise with the very latest advances in technology, team conveyancing ensures that your sale is progressed quickly and smoothly, whilst keeping you up to date at all times.

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        New Homes
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        Over many years we have worked actively with a range of both national and local house builders on sites from 1 to 70 units !. We are able to advise on house design to maximise value and provide a range of off plan marketing including site boards, floor plans and artist impressions CGI's. As every development has its own particular requirement please contact us to discuss your requirements.

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        Land & Planning Consultancy
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        Balmforth in association with local planning consultants, are able to provide a comprehensive, friendly and cost effective planning consultancy service, specialising in small scale residential development. The planning and development service is for private individuals who own surplus land (e.g. a large garden, redundant barn, small paddock, etc) and who wish to explore the development potential of their land. With a wealth of experience to draw from, and a commitment to clients, the service aims to offer an informed and straightforward route through the often confusing and complex world of the planning system. Please contact the office for further details.
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      User Guide

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      Meet our friendly and professional staff

      • Introduction

        Robert Lewis BSc CEng FNAEA MARLA Managing Partner
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        Robert opened the Mildenhall office in 2001 and in a short space of time has turned Balmforth from the smallest agent in the town to the largest, occupying a prime town centre location. As a Fellow of the National Association of Estate Agents (FNAEA), Association of Residential Letting Agents (MARLA) and a chartered engineer (BSc CEng), Robert combines academic and professional qualifications with a wealth of experience. Robert also oversees the Sales Progression of the properties. As well as running the business, Robert has an active role in the sales side and carries out some of the property valuations, as well as pursuing most of the larger development sites.

      • Team Member

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        Susanne Lewis - Partner 
        The wife of Robert, Susanne has worked for Balmforth since 2001 variety of roles. She currently oversees long term marketing strategies, social media, website support and document template settings. Susanne prepares all our marketing materials which are put together in-house and promote the extensive services that the business offers. In addition, Susanne also carries out the purchasing functions for the business, as well as behind the scenes support for the many and varied requirements of this business size and type.

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        Chris Mullender - Rentals Director
        As our longest serving member of staff, joining Balmforth in the Autumn of 2003, Chris is a fundamental part of the team and has extensive experience in all aspects of our rental business. Chris oversees all aspects of the ever-expanding rental business with emphasis on our rental management software and the management of landlords, in addition with resolving legal and regulatory matters. Chris also carries out all of our rental valuations and handles all landlord and contractor payments.

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        Rebekka Stephenson - Rental Manager
        Having worked at Balmforth since the Summer of 2011, Rebekka brings an invaluable wealth of experience to our busy rentals team. Rebekka has a broad and extensive knowledge of the rental checkout process along with its complex requirements and need to meet TDS regulations which she carries out. In addition, Rebekka oversees repairs for our rental properties, carries out all checkouts and deals with general queries from landlords.

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        Emma Bassam - HR Administrator
        Emma initially started work at Balmforth to help cover Saturday work, but this has grown considerably and for the last few years, she has worked as a sales administrator assisting in the valuation preparation and setting up of the property files. In the Summer of 2020, Emma moved to her current position and now handles personnel, HR and recruitment. In addition, Emma carries out many support functions for the Partners and Directors. She also works to ensure Balmforth's compliance with a multitude of regulations, including GDPR and the need to train all staff across the spectrum of Property related legislation.

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        Teresa Chambers - Accounts Administrator
        Having worked in the legal profession for over 12 years, Teresa joined Balmforth in the Spring of 2012 and now undertakes most of the account administration. This involves the daily bookkeeping work for the general operation of the business together with the operation of the client accounts and rental monies on the letting side of the business.

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        Megan Gillingham MNAEA-Snr Sales Valuer Negotiator
        On Maternity leave - Megan joined our growing team in the Summer of 2013. Having previously worked on the rentals side of the business, Megan now has the role of Senior Sales Valuer & Negotiator and is based in our Mildenhall office. Megan carries out the majority of our sales valuations, together with sales viewings and negotiations. Having qualified as a member of the National Association of Estate Agents (MNAEA), Megan brings a breadth of qualifications and experience to the team. Megan works closely with Robert on both general sales listings and the many new homes sites that we deal with.

      • Team Member

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        Matt Barton - Sales Valuer 
        Based in our Mildenhall office, Matt joined our team in the Summer of 2016. Initially Matt started on the rentals side of the business as a letting's negotiator, until the Summer of 2020 when he moved to the sales team and took up his new role as Sales Negotiator. In addition to general sales viewings and negotiations, Matt has additional responsibly for specific areas including Isleham Marina and new sites. Matt's role in the sales department has continued to progress and he is now Sales Valuer with a senior role encompassing overall responsibility for valuations and listing. Matts confident and outgoing nature means that he quickly builds an excellent rapport with purchasers and vendors alike.

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        Gavin Cox - Senior Negotiator (Com. & Res.)
        Gavin joined the Balmforth Sales team as a Negotiator in the Autumn of 2021. Gavin has lived and worked in the area his whole life and therefore brings a wealth of local knowledge. Gavin has considerable experience in financial services, which supports his sales role. As well as working on general sales, Gavin has specific responsibilities for the expanding commercial property division and sites coming on stream, which includes our substantial new park home sales. In addition, Gavin is our licensed drone pilot and provides exceptional imagery for our many sites and prestigious properties. At the beginning of 2025, Gavin became Senior Negotiator for Commercial and Residential.

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        Charlotte White -  Sales Negotiator
        On Maternity Leave - Charlotte initially joined Balmforth's rental team in July 2015 before moving over to the Sales team as a Negotiator in the Spring of 2018. Charlotte is currently office-based, working in our Mildenhall office and the main part of her role is the progression of sales and carrying out the very important role of liaising between Vendor, Purchaser and associated Solicitors, to ensure a smooth transaction. In addition to this, Charlotte also assists with applicant management and other sales related administration, and assisting Robert on specific projects.

      • Team Member

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        Jordan Faulkner - Sales Negotiator
        Jordan joined Balmforth in 2018 and was a member of our rentals team based at our Lords Walk office. Jordan processed rental leads, carried out viewings, negotiated with tenants and landlords as well as processing the initial application. In addition, he carried out the base inspections and prepared inventories. In the Autumn of 2024, Jordan moved over to our sales team as a Sales Negotiator. He is now responsible for the carrying out of viewings, sales negotiations and the listing take on process. Jordan's experience in the property sector, along with his calm and professional manner, makes an immediate impact with our clients.

      • Team Member

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        Sue Williams - Sales Administrator
        Sue joined Balmforth at the beginning of 2025 as Sales Administrator. Having already worked in this role locally and living in the area for numerous years, Sue brings a wealth of knowledge and experience to Balmforth. Working in our Mildenhall office, the main part of her role is the progression of sales and carrying out the very important role of liaising between Vendor, Purchaser and associated Solicitors, to ensure a smooth transaction. In addition, Sue oversees our extensive applicant register to tie in available properties and potential purchasers.

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        Lorna Colman - Sales Administrator 
        Lorna joined the Balmforth team in 2010, having worked for another local agent for 25 years. Lorna carries out much of the valuation preparation and administration as well as assisting with general sales administration and activity records. Her background research provides invaluable support for Robert and Megan in the valuation process.

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        Angela Hunt - Sales Administrator
        Having joined our busy Sales team in 2022 Angela assists with general sales and administration functions, in support of the sales negotiators. Angela has an in-depth local knowledge having lived and worked in the area her whole life. With our office open seven days a week, Angela is assisting with weekend coverage and boosting staff levels during the busier parts of the week. Angela's role includes dealing with leads, assisting with viewing appointments and follow ups as well as helping with the general sales documentation.

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        Elsie Palmer - Sales Administrator
        Elsie joined our team in the autumn of 2024 having lived locally all her life. She attended Mildenhall College, then completed an apprenticeship in Estate Agency Customer care and joined us with three years' experience in the property market. Elsie's role involves property listings in which she has assisted in streamlining and improving the process to ensure our listings are of the highest quality. In addition to this Elsie arranges contractual paperwork, as well as other general sales administrative duties.

      • Team Member

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        Sue Smith - Senior Rental Administrator
        Sue joined Balmforth in the summer of 2013 having had an extensive background in both education and general administration. Sue's main job role is dealing with our lease signing process based in our Lord's Walk office, giving invaluable support for prospective tenants which ensures the lease signing process progresses smoothly. The lease signing process encompasses a wide variety of functions to include application processing, referencing as well as ensuring that the documentation meets the appropriate legal requirements.

      • Team Member

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        Steven Amoss - Senior Rental Negotiator
        Having joined us in 2020, Steven has gained considerable experience in this position enabling him to guide and assist prospective tenants to secure the property of their choice. Steven processes rental leads, carries out viewings, negotiates with tenants and landlords and processes the initial application. In addition, he carries out the base inspections and prepares inventories. Steven's friendly and outgoing nature ensures that he very quickly builds an excellent rapport with landlords and prospective tenants alike.

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        Anna Flynn - Rental Negotiator
        Anna joined our growing rental team in the Autumn of 2024 and is based in our Lords Walk office adjacent to the USAF Lakenheath gate. She has lived all her life in this region and has a strong understanding of the local area. Having studied Geography at university she then qualified as a Meteorologist, providing her expertise and technical support for the British Military. Prior to this she also worked in relocation services for the USAF. As a rental negotiator, she therefore adds to the capabilities of our rental team in our letting services to both the USAF and UK rental market.

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        Natalia Wierzynkiewicz-Senior Rental Administrator
        Natalia originally joined Balmforth on a work experience placement from Cambridge City College in 2013. At the end of her college placement, she continued to work part-time undertaking special projects for the business. In the summer of 2014, she was appointed to a permanent position for the listing of our rental properties. Her IT skills and background across various aspects of the business, has now led her working on various projects covering the IT elements across the various platforms and software necessary to support the business.

      • Team Member

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        Bianca Amoss - Senior Rental Administrator
        Bianca joined us in the Autumn of 2018 and now has a vast experience of working in our busy and fast paced rentals team. With Bianca's broad range of knowledge of our rental properties, she is perfectly placed to carry out property checks for our Landlord's, list rental properties and carry out a range of other administration duties within our rentals department. Bianca has a key role in ensuring all our documentation is compliant, as well as assisting in many of the functions for the smooth running of the office. In addition, Bianca will be assisting with rental valuations.

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        Polly Patterson - Rental Administrator
        Polly joined Balmforth in January 2017 and is one of our most experienced administrators within our busy rentals team. In the Spring of 2023 Polly joined our sales team as a Sales Administrator and with her knowledge and experience she was able to step straight into her new role. Polly's role involved property listings in which she had assisted in streamlining and improving the process to ensure our listings are of the highest quality. In the Autumn of 2024 Polly returned to the rental team, based in Lords Walk, to assist with the lease signing process, processing rental leads and other valuable rental administration duties. These functions involve liaising directly with tenants and landlords, as well as the USAF housing office, to make sure the process is run as smoothly and efficiently as possible.

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        Flip Miller - Rental Administrator
        Flip joined our busy rentals team in early 2021, as a Rental Administrator. Her main functions include administering the correspondence with utility companies, assisting with organising repairs for our rental properties together with general rental administrative duties. Flip brings a wealth of office administration experience, as well as being a local personality on the local radio station, Zack FM.

      • Team Member

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        Tiffany Foley - Rental Administrator
        Tiffany joined our team in the summer of 2021 to help out in our busy rental department. Tiffany has lived and worked locally up until 2023 where she relocated to America. However, Tiffany continues to work as part of the Balmforth team from the United States and has an Air Force background which brings an extra asset to our rental business which is predominantly to the USAF. As well as assisting with our 'out of hours services', Tiffany also covers general rental administration including rental listings, and some of the property repair functions. In addition, she provides support functions for the sales listings on the larger sites.

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        Skye Simmons - Rental Administrator
        Skye joined the Balmforth team in the spring of 2023, primarily in a rental administration role. Her family background is in development, and this has given her the perfect introduction to Estate Agency. As well as performing general rental duties, Syke carries out much of the rental photography, property measurement and floor plans. She has also assisted greatly in converting all our sales files to "paperless" and is continuing with this function on other aspects of the business. She also supports our sales activities on the larger sites we undertake.

      • Team Member

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        Shona Holloway-Howard - Rental Administrator
        Shona joined our rental team in the Autumn of 2024, bringing a breadth of local knowledge. She has worked in a number of administrative roles and brings this experience to Balmforth. Shonas main role includes carrying out regular property checks, as well as assisting with the general office administration.
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        User Guide

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        Testimonials

        • Introduction

          Friendly, professional and dedicated sales staff
          As an independent agent we can focus on customer satisfaction rather than "aggressive targets". As a consequence, our clients frequently praise us on the friendly, professional and stress free service that we provide.

        Testimonials from Sellers

        • Seller Testimonial

          friendly, honest and complete professionalism 
          "Thank you very much for your kindness & support in marketing the sale of our house. Your friendly, honest and complete professionalism was outstanding in all communication with us both. It is without doubt that when we choose to sell our house in the future your agency is the only one to represent our home" Mr & Mrs P

        • Seller Testimonial

          A marathon effort indeed
          Just wanted to say Thank you for your combined efforts to get the exchange completed on thursday night. A marathon effort indeed. Mrs E

        • Seller Testimonial

          Outstanding!!!!
          Outstanding!!!! Let's move forward with this. Thanks again so much for all the hard work with this sale! I look forward to the completion of this actions.Mr K

        Testimonials from Buyers

        • Buyer Testimonial

          an excellent service so many thanks
          "You have been wonderful - an excellent service so many thanks" MRS A

        • Buyer Testimonial

           had all the answers to questions we were asking.
          We would like to mention the chappie who showed us around. Unlike the other two agents we saw before/after this viewing, he was extremely good, knowledgeable and had all the answers to questions we were asking. We were thoroughly impressed by him and he was definitely a credit to your business.
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        Disclaimer

        The content on this Microsite has been uploaded by Balmforth, Mildenhall. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Balmforth, Mildenhall. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Balmforth, Mildenhall. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

        *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

        Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

        Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Balmforth, Mildenhall on +441638711171.


        Welcome to Balmforth, Mildenhall

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        • Introduction

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          BALMFORTH CONSISTENTLY OUTSELL ALL OUR RIVALS! Our sales and marketing packages are the most comprehensive of any agent in the area. With floorplans, seven day a week office opening, Rightmove Premium Display, full A3 colour property particulars, town centre location and many more. The results speak for themselves!

        Find Us

        Branch address

        22-26 High Street,
        Mildenhall,
        IP28 7EQ

        Get in touch

        Buying: 01638 598599  Local call rate
        Letting: 01638 597109  Local call rate

        Disclaimer

        The content on this Microsite has been uploaded by Balmforth, Mildenhall. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Balmforth, Mildenhall. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Balmforth, Mildenhall. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

        *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

        Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

        Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Balmforth, Mildenhall on +441638711171.