Belvoir, Stone

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User Guide

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Belvoir is one of the UK's leading property management and letting agents. We offer a specialist service in residential lettings, properties to let, buy-to-let and property rental for tenants and landlords with offices in England, Ireland and Scotland.
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Location

Excellent road links including M6 motorway,M54, M6 toll and A50 all providing easy access to Telford, Manchester, Birmingham and the West Midlands, Derby, Burton on Trent, the East Midlands and the M1.

Frequent rail services to Liverpool, Manchester, Birmingham and within 2 hours of London Euston.

Manchester, Birmingham, East Midlands and Liverpool airports are all within 1 hours drive, providing easy access to the rest of the UK, Europe and international destinations.

Attractive local countryside bordering the Peak District National Park, Cannock Chase and rural Staffordshire.

The area is well served by both state and private schools including Newcastle under Lyme High School, Denstone College, Stafford Grammar School, Edenhurst Preparatory School as well as many other good educational establishments.

Developing business areas include Stoke on Trent, Telford, Stone, Stafford and Uttoxeter, all attracted by a skilled workforce and an excellent transport network, especially along the M6 toll corridor.

Universities include Birmingham, Keele, Wolverhampton, Aston and Staffordshire, all of which work closely with local business.Local hospitals include the North Staffordshire Royal Infirmary and Stafford General Hospital.

Local Ministry of Defence establishments include Army barracks at Stafford, Market Drayton and Lichfield as well RAF units at Cosford and smaller units based in the north of the West Midlands. We are ideally placed to assist in the relocation and buy to let investments for service personnel.Sought after residential locations include Stafford, Stone, Eccleshall, Stafford, Penkridge and numerous small villages in the rolling Staffordshire countryside.
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Lets with Pets

We work with our landlords to provide a pet friendly let on as many properties as possible, however it is inevitable that some landlords are unable to accept pets of any kind at a property but with additional paperwork and deposits, we have been able to successfully secure tenancies for pet owners. Please enquire for further details.
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Race for Life Mud Run - Belvoirs Buddies are ready

On 11 February 2015, we received this internal email:

"Who's in...? On June 13th there will be a mud run in aid of Cancer Research at Trentham Gardens. It is run by Race for Life but this year there is a twist, there will be LOADS of mud involved. We will be donning 'Team Belvoir' T-shirts, supplied by Jo and Adrian, with the cheerleaders jumping around with matching pom-poms."

Well, what could we say? So, the girls from our Stafford and Stone offices will be taking part in the Race for Life Mud Run on 13th June 2015 at Trentham to raise money for Cancer Research. If you would like to sponsor them please donate via our JustGiving page by cut and pasting this link into your browser https://www.justgiving.com/Belvoir-Lettings/ or searching for Belvoir's Buddies on the JustGiving page - all your donations will go to a fabulous cause.

Donating through JustGiving is simple, fast and totally secure. Your details are safe with JustGiving - they'll never sell them on or send unwanted emails. Once you donate, they'll send your money directly to the charity. So it's the most efficient way to donate - saving time and cutting costs for the charity.

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User Guide

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Belvoir Stone cover Staffordshire residential rentals as part of the Belvoir Group.
Tenancy Deposit Scheme members, NALS and OEA members
NALS members - National Approved Lettings Scheme, supported by ARLA and RICS
Members of ARLA
Full management, let only or rent collection services.Full management service provides , internal photos and floor plans.
Optional Rent & Legal guarantee insurance.
Buy to Let service provides advice on properties to buy, property find, option for funding and bespoke insurances. Full repair services with quality tradesmen on managed properties.
Government preferred agents for MoD and Civil Service letting requirements.
Contact us for a free property appraisal or advice on property investment.
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Landlord fees

Full Management 13.5% (inc VAT) of the monthly rent

- Start up fee on 1st let £234

- Subsequent re-let fee £204

Rent Collection 9.5% (inc VAT) of the monthly rent

- Start up fee on 1st let £234

- Subsequent re-let fee £204

Rent collection mid term visit £30 per visit

Let Only - 79.5% (inc VAT) of one month's rent payable for each letting to a tenant introduced by The Agent with a £420 minimum fee.

£66 per repeat agreement required by the Landlord for an existing tenant

Let only Tenant move out - £108 to include inventory check

Tenant Referral Only - £250 payable for each letting where the tenant is introduced by The Agent.

Inventory preparation fee - (applies to Let Only and Tenant Referral Only packages, inventories are included in the Fully Managed and Rent Collection packages)

£90 - 1 and 2 bed properties

£150 - 3 bed properties

£180 - 4 and 5 bed properties

By negotiation only - 6+ bed properties or furnished

Application fee refunds - If the Landlord refuses to proceed, despite satisfactory references, the application fee paid would be refunded in full by the landlord to the tenant.

Void management fee - £50 per week, by prior agreement and payable four weekly in advance

Repair Retention Fund - £200 of last months rent (if applicable)

EPC - £55 with payment being required in advance for new properties

Landlords Gas Safety Check - £61 annually

Landlords Electrical Certificate - The price depends on the size of the property but on average is around £120 for a standard two bed terraced house.

ADR paperwork preparation - £90 for each case submitted

Duplicate statements - £6 for each paper copy, free email copies

Insurance claim handling fee - 10% of cost of works

Professional hourly rate - £60 per hour

Cancellation fee - Where Full Management or Rent Collection services are cancelled during a tenancy (including during periodic tenancies), a fee of £180 per month will continue to be payable.

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Information for tenants

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Renting From Belvoir! Stone

If we won't live in a house, we don't expect you to!! We only deal in clean, tidy properties with a good standard of maintenance.Tenants bonds are protected under the National Approved Lettings Scheme (NALS), supported by ARLA and the RICS. Members of the new Tenancy Deposit Scheme.Referencing is normally complete in 48 hrs, with the normal credit checks, employers references, and previous agents if applicable.There are no hidden fees. We can provide an excellent tenants contents insurance that even protects your dilapidation deposit.Try us and see why many Belvoir tenants are happy to recommend us and even become Belvoir Landlords themselves!

These notes are intended to give you information and assist you in renting a property through Belvoir Stone. If you have any further questions then please do not hesitate to call the office on 01785 818255.The property list on our Web Sites is the most up to date list we provide and it is updated daily. If you do see anything that is of interest then please register with us and we will be more than happy to arrange a viewing. It is free to register your details, so please do contact us with your requirements and we will endevour to meet those requests.

Securing A Property Once you have found a property that you wish to apply for, we will ask you to complete a Tenants application form and provide us with an administration fee. This fee will cover all the referencing, financial checks, tenancy paperwork and an inventory which are drawn up in relation to the property check out. In the event of more than one application on a property then the Landlord reserves the right to '"choose" which application to proceed with. In this instance then the fee will be returned to the unsuccessful applicants. If however you decide to pull out from the proposed tenancy or your submitted information is false then you will forgo your fee. For properties that accept a pet, a non refundable charge will be made, please contact the office for details where applicable.

Security Deposit And Rent Security Deposits are payable on all properties and will be held by the Deposit Protection Service or The Dispute Service, unless otherwise stated (as in tenant find only properties or company lets). The security deposit is one months rent plus £100 unless otherwise stated (£550 monthly rental value = £650 Security Deposit). On the day you come in to sign the Tenancy Agreement (see below) your security deposit and first months rent will have to be paid with cleared funds, by either Debit Card, Credit Card, Bankers Draft or Cash. If you wish to pay by Personal Cheque then we will need to have received it 10 days in advance so as to have cleared funds in our account. Your Security Deposit cannot be paid by debit or credit card, however, but all the other ways of paying listed above can be used. After the property has been let, rent is paid one calendar month in advance and will be deducted from your bank account via a Standing Order.

Tenancy Agreement At the commencement of the tenancy you will be required to visit the Belvoir Stone office to sign the tenancy agreement that outlines the Landlord and Tenants obligations. All Tenancy Agreements are "Assured Shorthold" tenancies under the provisions of the 1988 Housing Act, with a minimum six-month period. You will then receive the keys to your rental property.

Tenants Content Insurance All tenants are advised to hold contents insurance. This is to protect you as tenant from theft of your personal possessions, and the fixtures and fittings of the property from accidental damage. A copy of current contents Insurance will need to be produced prior to the commencement of the tenancy, should you not have your own insurance we will be pleased to obtain a quote for you.
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Tenants fees

First applicant fee - £185

Additional occupant fee - £85 per occupant agreed

Guarantor fee - £110

Adding a permitted occupier to an existing tenancy - £50

Pet fee (non-refundable) - £100

Company let - £300

Check out fee - £55

Application fee refunds - If the letting does not go ahead due to default by the prospective tenant, the credit check, unsatisfactory references or it becomes apparent that facts given in the application prove to be untruthful, an administration fee of £65 per applicant is due to cover costs and the balance is returned.

Breach of Tenancy letter - £25 per letter

Returned/refused bank payments - £25 per each failed presentation

Replacement keys and locks - A reasonable cost can be charged for replacing locks and/or cutting new keys if keys are not returned at the end of a tenancy.

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Stone Office Team

Introduction

Our brand new offices at Radford Street, Stone

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Adrian Walton, MBE TD DL Assoc RICS Dip RLM MNAEA

Adrian is the Managing Director. He specialises in Buy to Let investment, advising new and existing clients on property purchases. He also advises on legal lettings matters and he is qualified to the highest standard in the UK Lettings industry. He lobbies hard for regulation to the lettings industry to drive up standards and protect both landlords and tenants.
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Jo Walton - Director and Company Secretary

Jo is the Company Secretary and generally works in the Stafford office. She overseas all the financial activity in the business, including the annual accreditation of the Client Account with ARLA and NALS. She advises on property insurance matters and has many years of investment and property management experience. She is a qualified inventory specialist and advises on legal lettings issues.
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Julie Andow-Giles, Assoc RICS FARLA Dip RLM

Julie is the Office Manager and works from both Stone and Stafford offices and is qualified to the highest standard in the UK Lettings industry. She carries out rent and sales appraisals across both offices, advises landlords on their current and potential properties and also gives advice on enquiries received into either office.
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Carole Green - Repairs Co-ordinator

Carole is based at the Stone office and liaises direct with landlords and tenants over routine and emergency repairs and also any maintenance or improvements on our Stone properties. Carole also undertakes the initial move in of properties.
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Liz Hunter-Scott - Assistant Office Manager

Liz is based at the Stone office and undertakes appraisals, viewings, inventories, move outs and mid term visits. She liaises with landlords over any queries/requests from tenants during tenancies for our Stone properties.
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Julie Bailey - Finance

Julie is based at the Stone office and performs the accounting function of the business, paying out landlords and contractors and liaising with tenants over rent payments etc for both offices.

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Testimonials from Landlords

Landlord Testimonial

They have always been available to offer advice

Mrs R, Nr Stafford - I have used Belvoirs services for over 8 years now and never experienced a void of over 2.5 weeks. I have several properties which they have always successfully rented out for me, they have always been available to offer advice and support to me and they are both a conscientious and efficient letting business who are mindful of both the landlord and tenant.
Landlord Testimonial

I would definitely recommend you over competitors.

Mr S, London - In the 12 months that you have managed the property, you have added more value than your predecessor did in three years. What I appreciated the most was that as a landlord, you speak to the local team that manage your property, promises are always kept, you get competitive pricing with quality backup, there are good levels of communication when needed, excellent management of exit of tenant and pro-active when dealing with any dilapidation issues and most of all, friendly people! I would definitely recommend you over any of your local competitors.
Landlord Testimonial

I am very grateful.

A thankful meter man - thanks for being so helpful and going out of your way to help me do my job. I've never been so thankful and have never met anyone that has used a lunch break on something so trivial, just so I could sort out the meters. Most people would not have done what you did so thanks, I am very grateful.
Landlord Testimonial

I am so grateful to Carole, and appreciate her

Mrs J, Stone - I brought a property, a bungalow, in Stone whilst I was resident in the US several years ago with the full intention of renting it - supplementing my pension when I retired. My sister was, on my behalf, the viewer, negotiator, and the reason I use your company to oversee its rental. In the past two years, since I returned to England, I have had many reasons to deal with Carole. I want you to know how grateful I am to her. She is always a cheerful, efficient and thoughtful lady. She has made helpful suggestions on many occasions and put me in contact with the right people. She handled a situation that I was unable to do myself - simply because I have not been resident in the UK for over 30 years, and much has changed. In doing so she saved me a considerable sum of money. I am sure both you and Julie already know what gem you have working at the Stone Branch, I wanted you both to know how much I appreciate her.

Testimonials from Tenants

Tenant Testimonial

I really appreciate your consideration

Ms B, Stone - Thank you so much for helping to sort out the financial matters and giving me advice, I really appreciate your consideration and thoughtfulness which helped me to secure a tenancy with you.
Tenant Testimonial

I am completely satisfied with the service

Miss H, Stone - I have been renting my property from you for about a year now and I would just like to comment on the excellent service I have been receiving from the ladies in your Stone office. Every time I phone the office, the lady who answers is always polite, friendly and helpful. I have had a few issues with regards to repairs and these have always been resolved with no delay and at hardly any inconvenience to me. I am very happy in my property and completely satisfied with the service that I am receiving, so thank you to the team at Stone!
Tenant Testimonial

I cannot praise them enough

Mr M, Stone - The Belvoir team at the Stone office were extremely helpful, professional and always polite. They provide a very fast and efficient service. I highly recommend them to anyone looking to rent or buy property whether first time tenants or experienced ones. I cannot praise them enough.

Disclaimer

The content on this Microsite has been uploaded by Belvoir, Stone. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Belvoir, Stone. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Belvoir, Stone. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

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