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Bourne is the area's most refreshing estate agent
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    We are a fully independent business that has quickly built up an enviable network of branches across Surrey and Hampshire. Two thirds of our business comes via recommendations, demonstrating that we are totally committed to providing our clients with a proactive and dynamic approach to moving, from start to finish.


    Contact us today and your local property expert will be in touch to arrange your FREE no obligation valuation.

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Bourne's refreshing approach
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    Our tailored service

    We understand that different landlords have different needs.

    Our aim is to deliver a service that's right for each of our clients and one that meets those needs.

    We want to take away all the stresses and strains associated with letting property. Our in-house property management team will ensure the financial elements remain up to date and they will deal with any problems that the tenants may have. This gives our landlords confidence that they are in good hands.

    Bourne offer three management levels of service depending on how involved you would like to be with the lettings process. The majority of our landlords tend to opt for our fully managed service which we hope to be hassle free and where Bourne act on your behalf as liaison with the tenants. We have put together a summary chart which we hope you find useful. However if you would like to discuss the service options in more detail, please contact us to arrange a valuation.

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    Our passion

    We are a local business that's passionate about letting and doing a thorough job from start to finish. We understand that a happy landlord will continue to use us, recommend us and eventually even sell through us.

    At Bourne we have a VERY pro-active and refreshing approach to marketing rental properties and our dedicated team work harder and longer to find the right tenant. Our aim is to let good quality properties to good quality tenants

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    Our property management team
    Our dedicated team of staff are responsible for the care of our Landlords' properties for the duration of their tenancies. The Property Management Team focus their efforts on building strong relationships with all our Landlords, Tenants and Contractors, and look forward to supporting many more new customers over the coming years.
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    We believe in being completely transparent with Tenants regarding their rights and responsibilities.
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    Health and Safety

    Your Landlord/s and Letting Agents have a responsibility to ensure the property you live in is free from health hazards and safety risks.

    Bourne Estate Agents work closely with our Landlords to ensure they are aware of their legal responsibilities and are kept informed of any changes to legislation regarding health and safety. Below are some of the key areas you should check regarding any property you are considering renting:

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    Energy Assessments - EPC
    From 1st October 2008 all landlords in England and Wales are required by law to provide their new tenants with an Energy Performance Certificate (EPC). A Landlord is responsible for providing a valid EPC whether they are managing the property themselves or using an Agent.
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    Gas Regulations
    Landlords must comply with the Gas Safety (Installation and Use) Regulations 1998 and carry out all work and maintenance via a Gas Safe registered engineer. They are also legally responsible for arranging an annual gas safety check, and certificates must be provided to the Tenant and Agent and retained for at least 2 years.
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    Fire Regulations
    Any furniture left in the property must comply with the Furniture and Furnishings (Fire) (Safety) Regulations 1988 (as amended in 1993). These relate to the provision of upholstered furniture. If any furniture does not comply with the regulations and carry an appropriate label, it should be removed and/or replaced.
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    Smoke and Carbon Monoxide Alarm Regulation
    Private sector Landlords are required as a minimum to have at least one smoke alarm installed on every storey of their property and a carbon monoxide alarm in any room containing a solid fuel burning appliance. Thereafter, the Landlord is responsible for ensuring the alarms are in working order at the start of each new tenancy.
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    Legionnaires' Disease

    Legionnaires' disease is a form of pneumonia which can potentially be fatal, especially to young children, the elderly or infirm. It is caused by the inhalation of small droplets of contaminated water which contains Legionella. Man-made hot and cold water systems could potentially provide an environment where Legionella can grow. Landlords have a responsibility to ensure the health and safety of their Tenants, including prevention of health hazards such as Legionnaires' disease. Domestic hot and cold water systems which are well maintained, and used regularly minimize the risk of exposure to Legionella bacteria. Other simple controls to help minimize the risk of exposure can include:

    • Flushing through the water system prior to letting the property
    • Remove any redundant pipework
    • Showers which have not been used for a period of time should be run prior to use
    • Run cold water taps, especially where used for drinking purposes, for a short period following holidays or where the property has been empty for a while
    • Prevent debris entering into the system (for example ensure the cold water tanks have a tight fitting lid)
    • Set appropriate temperature controls (for example hot water stored in a cylinder should be stored at 60°C)
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    General Rights and Responsibilities
    We recommend reading the government issued 'How to Rent' Guide which outlines many of the legal aspects to consider when you rent a property.
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    The Lettings Team at Bourne will be happy to help you with any queries you have regarding your rights and responsibilities as a Tenant.
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Meet Our Team
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    Guildford Lettings Team
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    Our vibrant Guildford office was opened in September 2010 and is located right in the heart of the town centre, at the top of the high street. Our team has grown from strength to strength and several years on we have firmly established ourselves as the leading agent in the Guildford area.
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    David Taylor - Local Director
    David joined the expanding lettings department in 2018. Being raised and educated in Guildford enables him to bring extensive knowledge of the local area. With 6 years' experience in the industry, David is a valuable addition to the Guildford lettings team. With 11 years' experience in customer service, David is dedicated to delivering a pro-active and efficient service to landlords and tenants. We are delighted for David to be part of our office as he brings a wealth of experience and enthusiasm to the team.
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    Caitlin Bone - Valuation Manager
    Caitlin joined Bourne in March 2016 following a customer service role in a home furnishing shop. Her career has continued to go from strength to strength and after gaining a wealth of experience in the Lettings industry, is now a senior consultant within the Guildford office.
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    Jessica Rathbone - Senior Lettings Consultant
    Jessica joined Bourne in 2019 as a property consultant. She has previously worked in Retail with a desire to always work in the Estate Agency industry as her family have always been closely linked with buying and selling properties. She has a eye for detail and knows the importance of a high standard for customer service.
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    Kathryne Hopkins - Lettings Consultant
    Kathryne joined Bourne in 2022, after 7 years in the hospitality industry, working in idyllically located country pubs, with excellent service to match five-star food. Kathryne has a passion and a proven track record for delivering great customer service and enjoys creating long standing relationships with clients, ensuring the customer journey is always in the forefront of her mind. In her spare time Kathryne likes to travel to new places, exploring different cultures and experiences.
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    Jane Butler - Branch Administrator
    Having previously worked for 11 years as Branch Manager for a high-end jeweller, Jane joined Bourne in January 2022 and brings with her a wealth of administration experience used to support the Guildford sales team. Jane is married and lives locally in Merrow.
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    Tony Croome - Mortgage Advisor
    Tony works for Core Mortgages with many years experience in the industry, he goes above and beyond to help his clients with getting them the best Mortgage.
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    Karen Pickford - Executive Assistant
    Karen joined agency 20 years ago but then went on to explore different career paths. Recently, she decided she missed the buzz of estate agency and decided to reunite with her love of property and a fast-paced environment. In her spare time, Karen enjoys spending time with her 3 daughters and granddaughter.
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    Chris Sewell - Social Media/Marketing Executive
    Chris joined Bourne back in 2017 and has progressed into his current role within the business. He has a real passion for content creation and all things social media. His enthusiastic approach to his work makes him popular with both clients and colleagues. We are delighted he is part of our team, where he will have scope to develop his career further.
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    Testimonials from Landlords

    • Landlord Testimonial

      Efficient and Proactive
      Efficient and proactive throughout purchase and letting process. David, Lisa, Peter and Sue were all involved and delivered well in their part to play in myself purchasing this buy to let. The void period was less than 2 week which was really impressive.
    • Landlord Testimonial

      Defiantly recommend 
      I would definitely be inclined to use your services again or recommend you to someone

    Testimonials from Tenants

    • Tenant Testimonial

      Good service
      Good service overall. We have been able to see the property the same as we've phoned and the letting process has been really quick.
    • Tenant Testimonial

      Efficient service
      Friendly, efficient and knowledgeable service. I would defiantly recommend your services. 
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    Disclaimer

    The content on this Microsite has been uploaded by Bourne Estate Agents, Guildford. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Bourne Estate Agents, Guildford. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Bourne Estate Agents, Guildford. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.