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    About Cooke & Co and our history
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    If you are looking for a long standing, highly experienced and trusted estate agency in Thanet, Kent , then visit Cooke and Co. Managing owner Damien Cooke started the business in 1992 in Cliftonville and has subsequently expanded the organisation with offices now in Broadstairs, Ramsgate, a display office in Birchington and an associate office in Park Lane London . Damien knows the importance and value of a professional team and have selected some of the best property professionals. Their honesty, experience, local knowledge, customer service and accountability blend seamlessly with the ethos that the company was founded on. Many of the team have been with the company for over 10 years or more giving continuity for our clients and often building relationships and friendships that will last a lifetime. You can be confident they will give you a friendly and efficient service, be very knowledgeable about the area and property processes in a friendly no pressure manner when selling or renting property.
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    Cooke and Co is the only estate agency in Thanet that are a founder member of the Guild of Estate Professional Agents. Through the Guild's head office in Park Lane in London the agency can market your home to potential buyers from around the country, rather than just locally. As well as being members of the Guild, Cooke and Co are members of the National Association of Estate Agents, National association of Estate Agents and many other professional bodies. This give you peace of mind that they are a highly reputable and trustworthy agency as all members have to adhere to a prescribed code of conduct.
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    For anyone who wants to let their property or needs to rent a home or commercial premises, Cooke and Co also incorporates one of the largest and well respected lettings agencies in Thanet. The lettings side of the business is a member of ARLA , NALS , SAS and KLAS and a number of other professional associations. The lettings agency includes a dedicated team of highly trained lettings specialists who can manage your rental properties and find just the right tenant to suit every situation. The company also has an audited client account with client money protection giving you complete peace of mind.
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    The right marketing strategy is the key to selling property and at Cooke and Co every avenue is pro actively pursued to ensure your home is advertised as widely as possible. In addition to national access through the Guild's Park Lane office, the company advertises in all the major Thanet papers and magazines as well as Tesco's in house TV advertising while full colour brochures are available at all the branches
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    In 2015 Cooke & Co partnered with Network Auctions. This respected network allows Cooke & Co to give our clients the option of putting their home into an auction and under the hammer.
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    Cooke & Co are now pleased to be open for phone calls until 8pm every evening 7 days a week.

    The company's state of the art website is open seven days a week, 24 hours a day and is updated every minute, so Cooke and Co are always open for business. All the properties are uploaded to many of the main internet property websites and this is blended seamlessly with Facebook and Twitter sites, providing a very useful social edge.

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    The Isle of Thanet is a unique place. The combined thread of history and sandy beaches winds its way through the entire area, while at the same time each town and village has its own unique quality. From the jewel of the crown that is Broadstairs with its old fashioned promenade and Viking Bay to the seafaring community and café society of Ramsgate and the vast sandy beaches, Turner gallery and quaint Old Town that is Margate. Not to mention the whisper of a bygone era you will find in Westgate or the charming coastal resort of Birchington. All have their part to play in making sure that owning a property in Thanet is a real deligh
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Why trust Cooke & Co to rent out my property?
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    Cooke & Co are pleased to offer a full range tenant introduction and letting full management services. We have been managing properties in Thanet since 1992. We are both honest and trustworthy and are one of the only letting agents who are members of the majority of professional industry bodies including being licenced members of ARLA and the NAEA as well as being members of the NALS, SAS and the KLAS. We are committed to doing the job correctly and will not cut corners.

    We are trusted and respected by our landlords and tenants alike and have an excellent reputation for being efficient, honest and fair and we use common sense and experience to solve issues that may arise.

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    What this means for you.

    We are completely accountable for our actions and have full client money protection cover. Our client account has inspected by a qualified accountant and reports are sent every year to check that we accounting to landlord correctly. In addition we use CFP a NALS approved piece of software that uses a double accounting method and cannot be altered. This then clearly shows landlords a complete picture of what has been happening.

    We have an untainted record and landlords are welcome to inspect the transactions pertaining to their account whenever they require. This gives our landlords and tenants complete peace of mind in the knowledge that everything is being carried our satisfactorily.

    Our team includes Mrs Kirsty Pickering our lettings and accounts manager who has worked for the company for many years, she is well known for her accurate accounting and has a passion for alleviating late payments and arrears. Mrs Kelly Beak our maintenance and lettings manager has worked her way up through the ranks to her current position and this gives her experience of all aspects of lettings.

    All members of our other staff have considerable experience and knowledge in the lettings arena, but we all still attend regular courses to keep our experience up to date.

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    Why use Cooke & Co to manage my property

    A number of additional reasons for considering Cooke & Co to manage your property are listed below.

    • We do not charge tenants huge fees to move in and this results in more tenants using us than other corporate firms or franchises who charge tenants exorbitant fees before they have even moved in and even when they leave
    • We keep our landlord charges fair and competitive and base them on the support and service you require.
    • We manage a large selection of property from studios to executive style homes. We also manage a number of large developments and blocks of purpose built flats giving us experience in all types of property.
    • We are chosen by banks and receivers to manage properties in their care.
    • We have many out of area landlords who trust us to manage their affairs.
    • We are recommended and have an excellent relationship with Thanet District Council.
    • We are recommended by large and small companies alike.
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    Some aspects of our service to consider

    Please find a list below of a number of the services that we include in our management package that are more than just introducing a credit checked tenant.

    • Preparation of detailed picture based Inventories, including condition reports both before, during and after the tenancy. This is imperative if you want the deposit returned and no disputes that cannot be defended. .
    • Registering and holding deposits in the TDS for our managed properties.
    • Arrangement of gas and electrical safety certificates, where applicable.
    • Preparation of professional up to date Tenancy Agreements tailored to suit the landlord's requirements.
    • Full and efficient maintenance and repair services through our recommended independent, reliable and trustworthy contractors.
    • Providing landlords with knowledge of the latest legislation that may affect them.
    • Collection of rents and prompt onwards transmission to Landlords from a non interest bearing client account.
    • Reading of meters and notification of utility companies of tenants movements.
    • Resolving rental arrears issues and in cases where the issues cannot be resolved we can organise and manage the legalities of the eviction process and liaise and assist either your solicitor's or we can recommend one to you.
    • Assisting with deposit return and any dilapidation issues at the end of tenancies and defending deposit disputes for landlords.
    • We can offer tax advice for overseas landlords and already have a number of landlords in this situation under management.
    • We can supply through our preferred insurance providers rental protection and legal protection as well as landlords indemnity building and landlord contents insurances.
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    Communication is key
    At Cooke & Co we feel that building a relationship with our landlord is key to our success in addition it is very important to be open and honest and to keep landlords up to date with the progress we are making. We know that positive and negative feedback can be used to you advantage so we will give you good news as well as bad. We also use this philosophy when the property is rented out so you are made aware of any issues that may occur as quickly as possible.
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    Utilising modern technology.

    At Cooke & Co we feel that staff experience is important but we also understand that the use of state of the art technology is key to offering an excellent and efficient service.

    We pride ourselves in leading the way by utilising and harnessing this technology for the good of our landlord and tenants. In addition to our eye catching window displays at our four local offices and using the local press, our rental property website includes photos, floor plans, details and a lot of helpful information about the area and what it may cost a tenant to rent your property.

    We are able to be upload to our website immediately and we also upload to the main portal sites including rightmove.co.uk and zoopla.co.uk amongst others

    Please contact us today and we will be pleased to send you a landlord pack outlining our full terms and conditions as well as providing more helpful tips and a full schedule of our fees.

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Cooke and Co's Tenants Charter.
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    Cooke & Co lettings is managed by the owner Damien Cooke MNAEA MARLA and are licensed ARLA members with the staff being trained letting professionals who also live and know our area. We have good local knowledge and will always be open and honest about the property you are looking to rent and the surrounding area and amenities. This includes knowledge of schools, doctors, hospitals, shops and leisure facilities.

    All staff within the Cooke & Co letting team attend regular courses run by ARLA and other professional bodies as well as being kept up to date with the latest regulations and laws using the industry standard letting centre information. We all work hard to find you the right rental property and to make your experience an extremely pleasant one and allowing you to enjoy your new rented home. Do feel free to contact us at any time for help and advice. We are here to help.

    Cooke & Co love lettings and whether you are renting for the first time, or you have previously let a property then come to us and you will be refreshed by our customer service based experience. We understand that to make our landlords happy and content we need to find them the best quality tenants and then look after them, especially, in exceptional circumstances, when things go wrong.

    Cooke & Co have an extremely experienced and friendly letting team who will always try to help you and can give you the correct advice. We have been renting property in Thanet since 1992 and have many combined years of experience. We have worked extremely hard to build on our reputation as the reputable, efficient and trustworthy letting agents where you come, for a quality letting experience.

    We pride ourselves in treating tenants extremely fairly and try to be as helpful as possible if a problem occurs.

    Cooke & Co makes our tenants these promises.
    • Tenants and landlord's money is fully protected and we follow strict professional conduct rules.
    • We are fully paid up and licensed members of the NAEA , ARLA ,OEA, SAS, KLAS and NALS.
    • Cooke & Co have full client money protection for complete peace of mind.
    • We offer an excellent selection of quality rental properties to suit all pockets.
    • We provide accompanied viewings without exception.
    • Tenants and landlords fees are regularly reviewed to keep them extremely competitive.
    • Our terms are transparent, fair and easy to understand.
    • We will not make unfair or illegal demands of our tenants.
    • Our reservation and referencing is straightforward.
    • We won't reserve a property with two different parties as long as your commitments are met.
    • All fees that you could incur will be explained and put in writing, before you start the holding process or pay anything to us.
    • Everything else that is important is put in writing to save any misunderstandings or confusion at a later date.
    • We work hard to educate tenants about their responsibilities throughout the tenancy in a polite way.
    • We make records of all complaints and repairs reported and are pleased to help wherever possible.
    • We use reputable and trusted completely independent tradesman who have signed service level agreements with us
    • We only use known, reputable and insured builders, Gas Safe plumbers and NICEIC approved electricians.
    • We undertake and attend regular ARLA and NAEA training courses to keep up to date with the law.
    • We ensure that all properties are let legally.
    • We use the TDS and DPS, as required to protect tenant's deposits and we make sure that any deposits taken by us are registered.
    • On introduction only lettings we only will transfer deposits to the landlords deposit scheme which we will confirm to you.
    • We have easy to read tenancy agreements that comply with all current legal regulations and anything you have to sign will be fully and honestly explained to you.
    • We never take deposits or rent without providing a legible signed written receipts on A4 headed official company paper.
    • We will not ever collect rent at the door or use threats of violence.
    • We try to be understanding about arrears and assist you as much as we can. Helping you move, pay back the landlord and not get into serious debt or incur a CCJ.
    • We do accept standing orders, bank transfers, cash and most credit and debt cards (subject to an admin fee outlined in charges) for payment of rent, deposits or charges.
    • We are open six days a week and have a 24 hour emergency system that links to the on call contractor for reporting major problems, as well as a state of the art website based repair logging system accessed from our homepage by clicking request a repair, allowing you to log issues with the ability to upload photos and log when you reported the issues for your peace of mind.

    So why not get in contact with a local office today or telephone us on 01843 234771 and one of our helpful team will be on hand to help you find your new rented home.
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