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About Cross Keys Estates
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    Cross Keys Estate Agents Ltd, Plymouth. Opening Doors to Your Future.
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    Cross Keys Estate Agents was created by Directors Jack Merriott (MNAEA) and Craig McMillan Duncan (MNAEA) in 2003 and started trading from Stoke Village with a view to selling properties within the West of Plymouth area.

    The Company was named after "Cross Keys House" which is the name of the building where the Company was housed from the beginning. It seemed appropriate to keep the spirit of the building alive by adopting the name for the Estate Agency. The name "Cross Keys House 1905" can be seen at top of the building to this day and dates back to when it first operated as a public house.

    After establishing ourselves in the areas that we set out to, we took the decision to expand and were delighted when Steve Jones (FNAEA MARLA) joined us as a fellow Director in January 2014. With his arrival Steve brought extensive knowledge of the industry after spending most of his career in Plymouth as an Area Director for a large corporate and latterly as a Director of one of the largest Independent letting agents in Plymouth.

    Each of the Directors are "working Directors" and can be found at the front end of the business on a daily basis. We are firm believers that a Company thrives by having a high level of Customer care and we strive to deliver this at all times. Our Company reviews can be seen via this link https://www.allagents.co.uk/cross-keys-estate-limited/

    The Company employs 13 local people and continues to grow with our ultimate goal to be not only the best but the biggest Independent Residential Sales and Letting Agents in Plymouth

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Advice for Vendors
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    When looking to put your property on the market, you will have to make decisions on matters that you are not necessarily fully confident about. It is important to prepare yourself properly to try to ensure that you not only sell your property but sell it at the best price you can.

    The guide below contains some advice on how to go about getting your property on the market at the right time, with the right presentation at the right price and with the right agent.

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    Prepare Your Property Inside and Out

    Just like when you decide to sell you anything, like your car, the first thing we always do is to give it a clean, hoover it out, polish it and maybe even put an air freshener in it. Why should your house or flat be any different?

    • First impressions count - make sure it looks good at the front. Cut the grass, remove any litter, make sure any flaky paint has been removed and repainted.
    • Try to put your litter bins out of sight.
    • Make sure people can see your house, cut and trim any hedges, trees or shrubs that might be obscuring the view of your property.
    • Inside, clear away the kids' toys, make sure the beds are made and the washing up is not in the sink. It doesn't have to be a show house, but presenting it in a clean and tidy condition can only help.
    • Open up the blinds or curtains to let in as much light as possible.
    • Make sure that the entrance is clutter free and obstacle free as this will be the first room that viewers will see.
    • If you have pets, make sure that they are out of the property and that the property doesn't have a pet odour.
    • If you use a dehumidifier, make sure that it is out of sight, the same with added heaters. These say that you may have damp issues or that your heating system is not adequate enough for your needs and potentially theirs.
    • After you have your Energy Performance Certificate, try changing any energy efficient light bulbs for normal ones so that if required, when the lights are switched on you have immediate light rather than ones that take their time coming to full brightness.
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    Choose the Right Estate Agency
    • You might think all estate agencies do the same job. You would be right. The important thing to establish is how they do the job.
    • There is no substitute for experience. Choose a firm that knows the area, the houses and the people.
    • Having two, ten or fifty offices isn't as important these days as it used to be. However, having a High Street office is. People need somewhere to go and be able to speak to someone face to face.
    • If things go wrong, you want to be sure you have some to complain to. Honest Estate Agents will always back their service with a right of redress through a recognised body. Look for a firm that is RICS or NAEA or ARLA registered.
    • Do you like, trust and have confidence in the person/people who will be selling your property?
    • The hard salesman isn't always the best salesman. Someone who offers constructive, unbiased advice and knows his clients is often the most successful in concluding the deal.
    • Don't necessarily go with the highest valuation. It may be the estate agent wants your house on their books at any price.
    • Has your agent given you advice on any changes that may help get you a better price for your property or did they just say "No, it's perfectly fine the way it is"?
    • It is not easy to tell a potential vendor if there are any faults with the property but an honest agent will point these out as they may affect the value of your property and any potential sale. Remember 99% of sold properties have a survey and a surveyor will certainly pick up these potential faults.
    • Have you looked online for customer reviews about the agent you are thinking of using. www.allagents.co.uk is a great place to start. See what other clients have to say about their experiences with that agent.
    • Internet agents often charge less but their fees are payable whether they sell your house or not. Why waste money if they do not sell your property, high street agents only charge you once your sale has completed.
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    Make Sure High Quality Photos are used
    • Get well taken photographs with a good digital camera and wide angle lens. Avoid "Fish eye" photos. They distort the room and lead to disappointed viewers who were expecting something bigger than it really is.
    • Do not pay for your photos. A good agent will provide these as part of their service, these should not be an "ADD ON", you shouldn't have to decide between a Bronze, Silver or Gold standard of service, the agent should offer you their best service all the time not just if you pay for it !!!
    • Ask your estate agent how many photos they publish on the internet. The more the better. I have been witness to several properties that have only had 3 or 4 photos from their previous agent; this is nowhere near enough for potential buyers to decide if they may want to view your property. To get serious buyers through your door, show them as much as you can about the house. Make sure the only surprises are good ones.
    • If the weather is not good on the day you are having the photos taken, will the agent come back and do some new ones in better conditions so that your house will look at its best online. Blue skies always make property look better.
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    Get the Value Right
    • It is natural for each of us to try and get the best price for our property, but sometimes you could be tempted to be a little optimistic.
    • Don't rely on House Price Indexes (Indices). Your local estate agent may have been in half the houses in the street and be able to use his experience and knowledge to give you an accurate valuation and suggest an asking price to help get the best figure and buyers through your front door.
    • Be careful that you don't start too high and make too many price reductions. This can lead to buyers thinking there is something wrong with your property when all that was wrong was the price.
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    Make the Most of Viewings
    • Estate Agents show and sell houses every day, so let them do the job for you. They will feel more comfortable selling the house than you and can take the emotion out of the viewing.
    • If you show the house, try and remember the things that first attracted you to it. Don't concentrate solely on the house and tell them about schools, shops, transport and the lovely neighbours.
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    Agree a Sale Price
    • When offers come in, let your Agent use their experience to negotiate on your behalf.
    • Keep some 'distance' between you and the buyer; don't get too friendly. The last thing you will want is unexpected knocks at the door when they want to do a review and you may not have the house in the same condition as when they first saw it.
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    Decide on a Buyer
    • If you get more than one offer on your property, don't necessarily go with the first or the highest one.
    • Consider the position of the prospective buyers. Make sure your Agent qualifies them for you. Are they really a cash buyer?
    • Make sure your agent has done their homework and knows if there is a chain and if so, how many houses, and what are the other sellers/buyers circumstances are.
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    Choose the Right Solicitor/Conveyancer
    • Pick a reputable, professional who has a proven track record of dealing with matters efficiently.
    • Help your solicitor by providing the information you are asked for quickly.
    • Avoid using internet conveyancing firms as if there are any issues you may find it easier if your chosen legal professional is local so that you can pop in to see them if needed.
    • Look at reviews for these professional as well. Google has reviews on most firms so when you type them in to your search engine, you can see what other people have said about them.
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    Be Prepared for Bumps in the Road
    • Sales can fall through for all sorts of reasons.
    • Think in advance about how you will deal with any remedial work identified and/or down valuation by the surveyor.
    • The golden mile is getting to exchange of contracts. This is usually the point that you can start booking things with certainty such as removals, time off work and any tradesmen that you will need to work on your new home.
    • Your estate agent will try to help you get though this with as little stress as possible but always bear in mind that once a sale is agreed, it is now up to lots of different people to get past the finish line such as your financial advisor but especially as this is a legal process, your solicitor is the person that will dictate how your sale or purchase goes, your agent can only pass on information and try to push all parties in the right direction.
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    Buyers should concentrate on whether buying is affordable and the right decision for themselves in the long-term, rather than panic buy and incur one of the biggest liabilities they will ever take on. Make sure you do your home work.
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Energy Performance Certificates
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    We are able to supply fully compliant Energy Performance Certificates for properties in England and Wales. The cost of this service is £78.00 (including VAT).
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Meet the Cross Keys Team
  • Introduction

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    Cross Keys Estates are a locally owned and run Independent Estate Agents who specialise in Residential Sales and Lettings in the Plymouth area. Each of our offices is manned by highly motivated staff that are committed to making the property transaction as smooth and trouble free as possible and our offices have a strikingly traditional yet contemporary interior, designed to enhance our Clients' experience.

    Each of our Staff members are fully CRB checked in order to give our Clients the confidence that the Company takes their safety and well-being very seriously. We are also members of The National Association of Estate Agents, The Association of Residential Letting Agents and The National Federation of Property Professionals. In addition we adhere to The Property Ombudsman Code of Conduct and are part of The Plymouth City Council "Buy With Confidence" Scheme.

    We are totally dedicated to providing the very highest level of customer service through honest, transparent and professional advice, in all aspects of residential sales and letting.

    It is also our ethos to try to keep funds within the local economy and therefore we will always do our utmost to recommend local firms to the Plymouth area for any of our clients' needs. With this in mind, if you require a recommendation for a Solicitor, Mortgage Adviser, Tradespeople and so on please do not hesitate to ask any member of staff.

  • Team Member

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    Jack Merriott MNAEA - Director
    I'm Jack Merriott a Director of Cross Keys Estates. I have been an estate agent since 2000 and I still love my job. Every day is so different.As one of Plymouth's leading independent agents, I think customer service is the key to any successful business and make sure that I always go that extra mile for our customers.Two of my proudest moments to date are, firstly when I qualified as a property professional and became a member of the National Association of Estate Agents (MNAEA), and secondly, when Cross Keys Estates achieved three gold awards for our customer service and got a bronze award nationally from AllAgents.co.ukI am a passionate interior designer and love being known as Plymouth's only house doctor.I love Plymouth as it has so much to offer, the moors where I enjoy cycling or walking the dogs, and the beautiful coastline as I am a keen surfer (long boards) and also love kayaking on the weekends.If you have any property questions, no matter how trivial, please feel free to give me a call.
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    Craig McMillan Duncan MNAEA - Compliance Director
    I am the co-creator of Cross Keys Estates, which started out as a one office business based in the heart of Stoke Village in 2003. My role within the business has evolved into me becoming the Compliance Director for the company. In essence, I look after the "back office" of the business while my 2 co-Directors, Jack and Steve, look after the "front end".As well as looking after the business needs I am also a fully qualified Energy Assessor and Green Deal Advisor and look after any Energy Performance Certificates that may need doing for the company.On a personal level, I am a dad, a partner, a brother and an uncle! I am passionate about my home city and am proud to live in such a fantastic part of the world.
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    Steve Jones FNAEA MARLA - Director
    I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City.My enthusiasm and passion for this wonderful business are as strong now as they were at the outset of my career. I truly believe that "selling property" is a simple enough process. However, you need to continually provide a Client focused service of the very highest standard, through honest, accurate and constructive advice in order to be successful. This must always be delivered in a professional and positive manner.During my career I have become involved in Auctioneering and run one of Plymouth's biggest Residential Lettings Company's. I am a past Chairman of The Plymouth Area Surveyors & Estate Agents Association, a Fellow of the National Association of Estate Agents (FNAEA) and a member of The Association of Residential Letting Agents (MARLA).I am lucky enough to live just minutes from our Mannamead office with my wife of 30 years and our two grown up children, and during what spare time I do have, I enjoy one other passion..........Following Plymouth Argyle!!!
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    Rob Down MNAEA -Senior Property Consultant (Sales)
    I recently became qualified and an accredited member of the NAEA which I am immensely proud of. Having a fully qualified and professional valuer inspect your home is something I cannot recommend enough as their knowledge of the market could be crucial in the sale of your property. I have also won awards for customer service on allAgents.co.uk and have been rated as the number 1 estate agent in the Plymouth area in 2016.
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    Jon Curtis MNAEA - Snr Property Consultant (Sales)
    I have been in estate agency since 2010, when I joined a local, independent Company at the young age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, putting properties onto the market and overseeing the running of the office. This has enabled me to develop a wide knowledge of the industry as a whole and I continue to learn more and more each day. My primary role within Cross Keys is to carry out valuation appraisals of properties prior to them coming onto the market, however I do get very much involved with sales chasing, viewings and all other aspects of a professional estate agents tasks.I joined Cross Keys Estates in 2013 as I was looking for a much busier environment than my previous position and Cross Keys are an expanding progressive agent in Plymouth as well as an award winning one. I thought my career would be heading in the right direction once I joined them, I was right. In 2015 I managed to complete my qualifications to be a qualified estate agent under the national association of estate agents and this is by far one of my proudest achievements, along with being given an award for the third best estate agent in Plymouth by Allagents.co.uk!In my spare time, I like nothing more than to be at home with my Fiancé and my little Jack Russell dog called "Stumpy"
  • Team Member

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    Tom Duncan DipDEA - Property Consultant (Sales)
    I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very proud of.In August 2015 I qualified as a Energy Assessor which means I can conduct Energy Performance Certifcates for residential properties in England and Wales.I love my job and am learning something different every day and hope to be doing this job for a very long time!
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    Daniel Moore - Property Consultant (Sales)
    My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn't a career I wanted to pursue and I was looking for something I could be proud of.I moved to Plymouth from Peterborough and have loved every minute of it. Since moving I met my wife to be Amy and recently got married. I live with my wife and my cat Fudge. We are eagerly saving for our first home.In my spare time I enjoy playing table-top games with my brother and am a passionate Formula 1 enthusiast with Force India being my favourite team. I am a very competitive person.
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    Danielle Gibbons - Property Consultant (Sales)
    I have worked in the property industry in Plymouth since 2012 and absolutely love it. My role within Cross Keys Estates is that of a Property Consultant for Sales and I am based in the Mannamead office. The reason I joined Cross Keys was because I really wanted to focus on my Customer Service skills and do my utmost to make a positive difference to our clients experience with us.In my spare time I enjoy spending time with my friends and taking my dog, Chelsea out for long walks.
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    Megan Gilmour - Property Consultant (Lettings)
    I have worked in the property industry in Plymouth since 2012 and absolutely love it. My role within Cross Keys Estates is that of a Property Consultant for Sales and I am based in the Mannamead office. The reason I joined Cross Keys was because I really wanted to focus on my Customer Service skills and do my utmost to make a positive difference to our clients experience with us.In my spare time I enjoy spending time with my friends and taking my dog, Chelsea out for long walks.
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    Carol Huxham - Lettings Manager
    I have worked in the property industry in Plymouth since 2012 and absolutely love it. My role within Cross Keys Estates is that of a Property Consultant for Sales and I am based in the Mannamead office. The reason I joined Cross Keys was because I really wanted to focus on my Customer Service skills and do my utmost to make a positive difference to our clients experience with us.In my spare time I enjoy spending time with my friends and taking my dog, Chelsea out for long walks.
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    Jo Rees - Property Consultant (Lettings)
    My role within Cross Keys Estates is Residential Lettings Negotiator, which is a wide and varied roll involving visiting tenants for Inspections, conducting inventories and check-outs. I am fortunate enough to have been within the industry for over 15 years. Every day in lettings is different, I enjoy the diversity of it and meeting new people. I'm a mother of two girls and love spending time with them. I also enjoy the theatre.
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    Jade Shapcott - Property Consultant (Sales)
    I'm Jade and I am based in the Stoke office. I started off my career as an estate agent in a corporate estate agents in Plymouth where I learned all about the industry. After 4 years with them I took a career break and went travelling for 3 months, in that time, I travelled in Thailand, Vietnam and Australia. I am delighted to be working for Plymouth's leading independent estate agent, Cross Keys Estates. In my spare time I enjoy going to the gym and spending time with my horse, Abbi.
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    Why sell your home with Cross Keys? 
    • Introduction

      Our customer reviews speak for themselves! 

    Testimonials from Sellers

    • Seller Testimonial

      Nothing has ever been too much trouble
      We have used Cross Keys on a number of occasions for buying and selling of buy-to-let property. We have always found Jack and Rob to be knowledgeable, friendly, efficient and pleasant to deal with. The quality of the sales literature, photos and web site is excellent and comprehensive. Nothing has ever been too much trouble or a problem. Would highly recommend... - Wendy M
    • Seller Testimonial

      This is the most brilliant estate agents ever!
      This is the most brilliant estate agents ever! Jon managed to keep our spirits high even when things seemed impossible because of a really long difficult chain. Always easy to contact and ready to sort out any problems. When he went on holiday Steve took over seamlessly to ensure the sale still went smoothly. Behind the scenes, Craig did an excellent job. Overall the best estate agents we've ever used. Hopefully we will not move again but if we do we will be using them again.... - Maureen & Roy Bennett
    • Seller Testimonial

      Overall my expectations have been exceeded
      Jack Merriot knowledge of the industry ensured I refurbished my former family home to the acceptable high standard taking his advice on room layouts, decorative finish and lighting. His ongoing support included conveyancing advice and provided me with contact details of industry standard professionals required to oversee the sale. I would also like to add all fees were exceptionally competitive. Outside of his estate agent responsibilities he maintained contact through my work schedule often with a suggestion here and there.Rob Down managed the sale, his professional approach and honesty with buyers certainly contributed to my sale being agreed in excess of the asking price, he understands what his customer base wants in a property thereby negating any waste of effort, combined this with his research and a sale has been achieved in less than a week. Overall my expectations have been exceeded and the support was far in excess than what would normally be expected. - Mr KF Richards
    • Seller Testimonial

      the service I received was First Class
      From my very first enquiry the service I received was First Class. Every single interaction with the staff of Cross Keys was a pleasurable experience. The attention to detail was of particular note, I even received a phone call from the office to tell me their agent (Jon) was going to be five minutes late due to traffic. At our first meeting I was fully appraised of the current market situation and it was obvious that Cross Keys had excellent market knowledge. Following the house going on the market there were 11 viewings booked on the first day and I received 5 separate offers on the first day which I have never experienced before in many years of buying and selling property. The property was sold in under 48 hours of going on the Market. Throughout the process I have been kept fully informed every step of the way and cannot fault Cross Keys in any respect. I would not consider using any other agent in the future and would highly recommend their services to anyone. - Seam M
    • Seller Testimonial

      the most stress free experience it could be
      Cross keys estate agents made the selling of our house the most stress free experience it could be. We met with Jack for our initial meeting and he made us feel so at ease with the whole process. He outlined all the difficult terminology and put this in to plain English which made it so easy to understand. His personal approach made us feel like we were the only clients he was dealing with and throughout the whole process we felt they delivered a very personal service. The whole team at Cross Keys could not do any more for us throughout the whole 8 weeks from sale to completion. Debbie was constantly keeping us in the loop with how things were going and dealt with everything we needed her to. Nothing was ever too much trouble for the team and everything we asked to be done was dealt with instantly. Cross Keys negotiated the best possible price for the house which really helped with the purchase of our new property. We could not thank the cross keys team enough for the excellent customer service, their knowledge and expertise and making this whole process the most stress free experience we could have asked for. We would highly recommend Cross Keys and have already mentioned to friends and work colleagues to use them. We will certainly use cross keys again if we are to ever move in the future. - Mr Darren Stockton
    • Seller Testimonial

      I could not be happier with the service
      I could not be happier with the service and approach received from Rob, Jack and the rest of the Cross Keys team. The photos they took of my home were exceptional, they were proactive from appointment to completion and they provided a friendly and professional service throughout. Thank you!... - Marcus
    • Seller Testimonial

      never had such a positive experience selling
      have never had such a positive experience selling a property. The team in Mannamead, in particular Craig, Jon and Phoebe have been extremely proactive. I had the property on with another agent previously and the house did not sell. Jack (from Cross Keys Stoke office) gave me some invaluable advice on a couple of changes when he came out to see it in the first instance and it sold quickly and I got more than I had thought I would. The flexibility around how you are contacted was so beneficial for me and they would always be a step ahead in letting me know what was happening. I have felt like an individual and a valued customer from the very start to the finish. A lot of houses went on the market around the same time on my street and the end to end process for me has been quicker than any other. Very happy :-) - Izzie
    • Seller Testimonial

      A brilliant company with great, polite staff.
      Hi my sister and I met Jack in the Stoke Branch which is decorated so fabulously! He was lovely to talk to. very kind and empathetic when dealing with the sale of our late brother's properties. We were kept up to date with all the progress and viewings and listened to what we wanted particularly with the home our brother and mum shared before they both passed away, A brilliant company with great, polite staff. we would highly recommend.... - Sue and Jill
    • Seller Testimonial

      100% recommend this team
      Couldn't have asked for more from the team my sale ran smoothly and accurately constant contact and update given would 100% recommend this team the personal touch was amazing thankyou so much any queries I had was answered and dealt with instantly really please with every aspect of sale thankyou... - Tracy Ashton
    • Seller Testimonial

      The whole team were fantastic and really helpful
      The whole team were fantastic and really helpful. When things fell through with the first sale of our property they rallied and found us a new buyer within days. They kept us up to date with how things were going even though we weren't local we felt involved throughout the whole process.Debbie was lovely and easy to talk to and Rob was also really helpful and gave plenty of useful advice. Both provided me with support and assistance to ensure that the sale proceeded with minimal delay. - Charmaine 
    • Seller Testimonial

      professional from start to finish
      Debbie was always very helpfull throughout the transaction and professional from start to finish as she kept me informed of how my sale was coming along as well as picking up loose ends from solicitors to speed up the process. The details from Rob were fantastic & Tom sold my flat within 10 days of marketing. Overall a very pleasant experience and definitely will be recommending them.... - PST
    • Seller Testimonial

      knowledgeable, friendly, efficient and pleasant
      We have used Cross Keys on a number of occasions for buying and selling of buy-to-let property. We have always found Jack and Rob to be knowledgeable, friendly, efficient and pleasant to deal with. The quality of the sales literature, photos and web site is excellent and comprehensive. Nothing has ever been too much trouble or a problem. Would highly recommend... Wendy M
    • Seller Testimonial

      Rob's enduring optimism and enthusiasm
      Rob's enduring optimism and enthusiasm about a quick sale was borne out by completion in a matter of weeks. Rob showed respect to the tired house as a longstanding family home with excellent development potential, emphasising its size and period features. One of the first viewings produced the buyer. Tom expedited the EPC and was always au fait with the file at any point of contact....Mike
    • Seller Testimonial

      There were 15 viewings in 6 days and three offers
      Jack and Rob were the first port of call when we went into the branch to ask Cross Keys to sell our house. We went to them from a recommendation by a Friend. We were not dissapointed. All the staff are completley professional at all times. The photographs of our house were fantastic.....we nearly bought it !!! Jack said he would get a good price and he did, it went for the high end of the valuation. There were fifteen viewings in six days and three offers. What more could one ask. If we ever needed to buy or sell another property it would be Cross Keys first call. Thank you all very much,  Jan B
    • Seller Testimonial

      Absolutely fist rate service from start to finish
      Absolutely fist rate service from start to finish. After sending me my property particulars to check, property was immediately listed for sale at a price I never expected to receive, however I did, so their expertise and knowledge of that area of the market is nothing short of outstanding. Furthermore they must really know their potential clients, as fourth client to view the property purchased it. Can not overstate how impressed I was from the start to the finish. Should I ever need to put ... Mrs LH
    • Seller Testimonial

      very friendly team
      very friendly team ,very helpful&reliable agents sold our flat very quickly always on time polite and helpful,estate agent you can trust many thanks to Jack merriott ,tom Duncan and other team at stoke office for the excellent service... T Hussein
    • Seller Testimonial

      house sold within 10 days
      Very pleased with how things have gone house sold within 10 days .Could not be happier with the service thanks Cross Keys.... Sandie and Bill
    • Seller Testimonial

      Great support, help and information
      Great support, help and information, especially as we were 200 miles away. The whole team were very prossional and friendly.... Northesk Street
    • Seller Testimonial

      professionalism of all at CK especially Rob  Tom
      Currently selling our house through Cross Keys and can only leave totally positive comments. We really are so impressed with the friendliness and professionalism of all at Cross Keys especially Rob and Tom who we dealt from valuation stage. Nothing is too much trouble and they continue to keep us updated with progress at all times. Would not hesitate to recommend Cross Keys to anyone wishing to sell/purchase a property.... K&C
    • Seller Testimonial

      Rob and Tom have done an excellent job
      A great service from start to finish. Rob and Tom have done an excellent job during my sale. I don't live in the UK so couldn't be on hand but they made me feel totally relaxed about every stage of the process from valuation to viewings and negotiations. The marketing of the property was second to none. Great photographs and property particulars. I'm delighted with their service.... Mark S
    • Seller Testimonial

      they kept me informed throughout the process
      All of the staff at Cross Keys office in Stoke were excellent throughout the sale of my property. They were easy to communicate with; they kept me informed throughout the process, right up to the successful sale; the quality of the photos that were taken were really good, as was the description of the property. An offer was received one week after it went on the market. I especially commend Jack, Rob and Tom....  Highly Recommended, Happy Customer
    • Seller Testimonial

      Great experience with everyone I dealt with
      Great experience with everyone I dealt with at Cross Keys Stoke. This was a difficult transaction for many reasons but the staff did everything they could to keep things running smoothly. I'd like to thank Rob, Tom, Jack and Nicola for all their hard work. I would highly recommend them to anyone....Tristan
    • Seller Testimonial

      Seriously professional and proactive
      We have used Cross Keys on a couple of occasions now. The team, Jack, Rob, Tom, Nicky and Jade never fail to get the job done. Seriously professional and proactive, they are always one step ahead, resolving issues and pushing the process forward to completion. Our last house sale was particularly stressful but the team were always on hand to take calls and always friendly, dealing with our stresses in a calm manner.... Amanda & Ian
    • Seller Testimonial

      We can't thank them enough
      The sale of our property was not straightforward due to it being shared ownership, but Rob, Tom and Nicky have kept us informed every step of the way, and as we live over 200 miles away have been most helpful and great at showing people around for us. We can't thank them enough.... Doug & Ruth

    Testimonials from Buyers

    • Buyer Testimonial

      Tom of Cross Keys has been so helpful
      Tom at Cross Keys has been very helpful indeed helping me to sell my house. Even when I had a problem with Solicitors, he helped to sort the problem out. Actually during the whole process of selling my house Tom of Cross Keys has been so helpful. I will always use Cross keys for my future house sales.... Mark Riddell
    • Buyer Testimonial

      knowledgeable and helpful about the local area
      During my property search, Cross Keys were the only estate agents who did not bombard me with irrelevant listings and who found me three properties exactly matching my search criteria to view. They were knowledgeable and helpful about the local area and the individual properties that I was viewing. I would not hesitate to use them again in the future,... B Baxter
    • Buyer Testimonial

      very helpful advice and local knowledge
      Jack and Tom both provided me with very helpful advice and local knowledge when I initially approached them to buy a house. They were honest and did not push options that would not be interested in and I was thoroughly impressed with the overall service and attention I received during the whole process. Would highly recommend their professionalism and services!... C Ashton
    • Buyer Testimonial

      AMAZING!
      AMAZING! The staff at cross Keys are so helpful and supportive and make sure the whole process is as smooth as possible. Plus, they have 2 lovely border terriers that greet you when you walk through the front door. What more could you want? Best estate agents ever...
    • Buyer Testimonial

      top quality estate agents
      Without these guys help my dream move would be dead went above and beyond to get my family to Devon top quality estate agents please use them and jack is top guy with a warm approach many thanks to Craig also who kept us in touch all the way Thanks a million....
    • Buyer Testimonial

      staff were informative, clear and very supportive
      Throughout the entire purchasing process, staff were informative, clear and very supportive; accommodating numerous visits to the property. Their expertise of the Plymouth housing markets and potential was exceptional. Thoroughly and wholeheartedly recommend to others.... Caroline
    • Buyer Testimonial

      Plenty of advice and assurance all the way
      Very helpful through a purchase made difficult by solicitors. Plenty of advice and assurance all the way through the process. Very helpful and friendly team always willing to help.... Sam
    • Buyer Testimonial

      fully recommend and would give 6 stars if I could
      Having worked with Cross Keys on various projects for over 6 years, I have always found their service to be first class. All payment related dealings are very professional and very fast. All queries are answered fully and they have never let me down in any regard. I fully recommend them and would give 6 stars if I could.... Clay
    • Buyer Testimonial

      very straightforward to deal with
      I would strongly recommend Cross Keys as they have been very straightforward to deal with and provided quick responses to all enquiries throughout the purchase of my property. I have mainly dealt with Rob Down and he has been really helpful through each stage of the process.... Tom
    • Buyer Testimonial

      honest and open to deal with
      I had four viewings with Nicky today and found her honest and open to deal with. I understand that she is new to the estate agent business but her attitude bodes very well for the future! Thanks Nicky....
    • Buyer Testimonial

      helped to make this a positive process
      Having just exchanged on the sale of my house I can honestly say that the team at the Stoke office have been brilliant and supported me throughout. Rob Down, provided the first point of contact and was realistic and honest about the property, and Nathancooper always seems to be on hand manning the phones and providing reliable callbacks and updates. They have all helped to make this a positive process and i would (and have) recommend them....Mrs Wassall
    • Buyer Testimonial

      Rob has been the perfect estate agent
      Rob has been the perfect estate agent. He has stayed in touch regularly and frequently throughout year selling process. At all stages he has been extremely friendly, supportive, considerate, professional and generous with his time. Their were several times when he stayed late beyond office hours to assist us with our negotiations and to ease the sale along. We have been very impressed and would recommend Rob and Cross Keys unreservedly,... Duncan and Alix R
    • Buyer Testimonial

      i would highly recommend them to anyone
      All the people i have met and dealt with first at a viewing and then as a seller were exceptionally kind efficient and always give of their best...thank you. I was recommended by another seller to ask this office to help and i would highly recommend them to anyone, and use them again in the future....Gill
    • Buyer Testimonial

      Top service from a top estate agent
      Top service from a top estate agent.got full asking price for my property. Couldn't ask for more,very helpful and friendly staff. Rob put in a lot of time helping Me Purchase a property as well. Many thanks to you all at cross Keys....
    • Buyer Testimonial

      5 star service
      5 star service. Property took little longer to go through than expected but no fault of estate agents, viewings and offers were abundant. Very happy with staff professionalism, effectiveness and communication. Tom was very good! And have to mention a personal compliment to him. A happy customer and would easily recommend... Mike
    • Buyer Testimonial

      absolute professional throughout the whole process
      Tom has been involved with the purchase of this property from the first viewing and has been an absolute professional throughout the entire process. Having dealt with many other estate agents in Plymouth, I can say that Cross Keys Estates was a breath of fresh air. They are not 'pushy', will not bombard you with properties suggestions that dont meet your criteria and are always helpful and polite. I will definately be dealing with Tom and the rest of the team when I decide to move on from my new property.  Lee
    • Buyer Testimonial

      prompt in responding to my queries
      Tom was very helpful in my property purchase - He kept me informed and was prompt in responding to my queries... Pam
    • Buyer Testimonial

      It was a pleasure to do business with them
      Cross Keys have been helpful, friendly and professional throughout the whole sale process. They visited the property and gave advice a year previous to it actually going on the market, and have been very efficient through all the other stages. It was a pleasure to do business with them.... Rosie
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    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Cross Keys Estate Agents Ltd, Stoke on 01752 500099.