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About us
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    Our Office
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    Our city centre team of around 40 are based at 1 Dock Street, just across the bridge from the Malmaison Hotel. When we moved here in 2005, it was an unfashionable part of town but just a few years later, we feel as if we're right at the heart of things.

    One Dock Street is home to our accomplished team of rentals negotiators, our customer services and property management teams. Our commitment to our clients and customers is evidenced by our working week - we are open until 8pm four nights a week and over 62 hours a week in total, 25% longer than our nearest competitor.

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Landlords
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    It's Our Place To Look After Your Place
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    Thank you for choosing Morgans to manage your property investment. We really appreciate you choosing us. We work hard to ensure we deliver great service from beginning to end, but we also recognise and understand that we will sometimes fall short of our aspirations. Should this be the case, please do let us know; over 25% of our business comes from recommendation and returning clients and we want to keep it that way.

    We have a substantial team dedicated to the effective management of rent collection, tenancy admin and maintenance and we have 4 key areas of obsession;
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    Voids
    We don't 'do' empty property and work extremely hard through a process which starts 10 weeks ahead of tenancy expiry, to ensure that we are in control. Since 2007, we have managed to maintain an occupancy rate in our portfolio of over 99%.
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    Rent level
    We have a long-term commitment to the market and have felt for a long time that rent levels are not where they should be in a city of the scale and dynamism of Leeds. We work hard to ensure that rents are at a commensurate level and other agents follow our lead.
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    Arrears

    We employ a firm but fair approach to rent collection- with the very rare exception of a property which is genuinely un-occupiable, there is no justifiable reason for the non-payment of rent.

    As at November 2017, our arrears were at 0% of current rent roll and we generally maintain arrears at around 0.2%.

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    Maintenance costs

    Unlike the vast majority of our competitors, we do not profit from maintenance either through mark-up or secret profit. We obsess about keeping maintenance costs as low as we can and even employ a handyman without minimum charge.

    Our job is to minimise your costs and maximise your income.

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Thank you for choosing to rent through Morgans
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    We really appreciate you choosing us. We work hard to ensure that we deliver great service from beginning to end but we also understand that we will sometimes fall short of our aspirations. Should this be the case, please do take the time to let us know; over 25% of our new business comes from recommendation and returning clients and we want to keep it that way!
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    Report an issue

    To report a repair during Property Management hours call 0113 3980099.

    • Mon - Thurs 8:30am to 8pm
    • Friday 8:30am to 5:15pm
    • Saturday 9:00am to 6pm
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    Out of hours emergency
    For out of hours emergencies, call the relevant number listed on page 10 of the tenants handbook. A typical call out charge is a minimum of £120 (inc. VAT) and you will be liable for this charge, plus any labour costs, if you call the out of hours service with an issue which is not an emergency.
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    What is an emergency
    An emergency is 'any repair necessary to avoid a danger to the tenant's health or wellbeing, or to avoid serious damage to the building or the tenant's belongings'.
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Our Rentals Team
  • Introduction

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    We believe in ongoing training and development for our team who all share a strong work ethic and a desire to deliver great service. Over a third of the team have been with us for 5 years or more and our senior management team all have at least 8 years service with the business.
  • Team Member

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    Holly Searchfield - Acting Rentals Manager
    Holly is the Acting Rentals Manager at the city office and enjoys her busy and varied job and working with people who always have a positive and encouraging attitude. You can usually find Holly out shopping, sipping cocktails and enjoying great food. She likes exotic holidays and spa days but, dislikes traffic, her alarm calls and doing the dishes.
  • Team Member

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    Spencer Williamson - Senior Rentals Negotiator
    Spencer is a Senior Rentals Negotiator at our city office and he likes the people he works with and is particularly interested in visiting new developments in the city. You can usually find Spencer playing rugby or out and about around Yorkshire. He likes travelling and sport but, dislikes egg based food products!
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    Don't just take our word for it...

    Testimonials from Landlords

    • Landlord Testimonial

       High level of professionalism
      We are a large organisation with an ongoing requirement for renting corporate premises to accommodate project requirements. Morgans/City Living (Leeds) Ltd has been used by our organisation on a corporate level over a number of years during which time we have been provided with a consistently high level of professionalism combined with a friendly service, where staff always endeavour to accommodate the requirements of our organisation.
    • Landlord Testimonial

      I cannot imagine going back to self-managing
      "Morgans have been managing my property for just over a year now. So far, I have had excellent service. My Property Manager is Natasha. I am quickly informed of any issues and discuss with Natasha the options for resolving them. Once I've decided the way forward the issues are resolved promptly. Previously I used to manage the apartment myself but Morgans make it so easy that I now cannot imagine going back to self-managing."- Sam Nash, 19/10/18

    Testimonials from Tenants

    • Tenant Testimonial

      Super friendly, responsive and helpful
      "I am a tenant at one of the flats that Morgans City Living manages. I have had really good luck with property managers and currently Natasha is taking care of my flat. She has been prompt in dealing with any issues I've had and is super friendly, responsive and helpful. I really appreciate the ease of having her as my property manager."- Lori Henry, 14/11/18
    • Tenant Testimonial

      Definitely recommend
      "Its the second time I rent a flat with Morgans and the experience could not be better. Very supportive people, especially Jess who is taking care of my current tenancy. They have managed to replace furniture and equipment very quick and always respond quick and are easy to communicate. Definitely recommend!"- Rafael Reis, 30/10/18
    • Tenant Testimonial

      Really dedicated, patience and helpful
      "Spencer was absolutely amazing, really dedicated, patience and helpful. Would 10/10 recommend having him help you move house if you're using Morgan's.Thank you so much to Spencer for helping me find my new home."- Bethany Blanes, 9/11/18
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