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    Reality Lettings

    Reality Lettings has become an intrinsic part of our family-run business.

    At Reality Lettings, we offer two comprehensive services, full management and let only, to enable our landlords to make the right choice for their requirements.

    Christine Maxey heads up Reality Lettings and offers all our landlords and tenants a high quality service.

    Here she reveals why our clients not only choose Reality but also stay with us:

    Q: Why is it important for a letting agent to have experience?

    A: Experience counts for everything in our opinion. We help landlords let their very valuable assets and maximise their investments - and it is important we get it right. Furthermore, in an industry with increasing legislation, we are here to advise and guide our clients.

    Q: How do you keep abreast of changes in the law?

    A: Our team of experienced and qualified consultants undergo regular training to ensure we are carrying out the duties expected of any landlord within the guidelines of the law. We have a responsibility to ensure you do not fall victim to any negligence for compliance.

    Q: How are you different from other agencies?

    A: We are an independent, family-run agency providing a personal service and when you instruct us to let your property, you also get to know us a little more. This is why we ensure we are available to talk to us from 8am to 8pm every day.

    Q: Is honesty always the best policy?

    A: Yes! It is all too easy for businesses to tell their clients exactly what they want to hear. We are instructed to act for you to ensure you receive a professional service from start to finish. And this often means that there are times we need to be 100% honest with you - whether about an issue that has arisen or rental valuation figures.

    Q: What are the benefits of working with a family-run agency?

    A: Our company directors work at Reality every day. When you need to speak to a senior member of the team, someone is always on hand to help you. We know that choosing a letting agency can be difficult so all we ask is that you talk to us to see if you feel confident that we are right team to manage your investment.

Contact us

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  • Team Member

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    Lucy Carne MNAEA - Director
    Lucy's passion for property and people has underpinned the success of Reality and will now steer it through its next exciting phase. Having grown up in Pulham Market and launched her career in Long Stratton, she has 24 years of extensive and very varied experience within the property market. She has worked in London and Norwich but has now decided to bring her business home to South Norfolk where she still lives today. Lucy's passion for her job comes from her pleasure at spending time with her clients, helping them to make their next move and find their dream home.
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    Adam Thompson - Director
    Adam has over 10 years' experience in architecture and, like his partner Lucy, has always had a keen interest in property. Adam's front line experience in the public sector has enabled him to provide an excellent level of customer service and day to day management skills in the industry. With a strong local knowledge and attention to customer care, Adam is the backbone of the business managing all day to day aspects along with Director; Lucy Carne.
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     Christine Maxey - Senior Lettings Consultant
    Having worked in the property lettings sector for over 28 years, Christine brings a wealth of experience to the Reality team. Solely focused on the lettings side of the business, she is dedicated to providing an efficient and consistent service to all our landlords and tenants.
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    Hayley Calis - Secretary / PA
    Hayley comes from an industry that demands a high level of client service and fits perfectly into the Reality team, with her forward thinking approach to marketing. Her support to the team, as a PA and on an administrative level, is an asset to the success of the business.
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    Vanda Gannaway - Viewing Representative
    Vanda provides a valuable service to the team and her experience is essential when accompanying clients on viewings. Her professionalism and attention to client service is outstanding and she plays a pivotal role in the day to day running of the business.
Contact us

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    • Introduction

      As a small independent estate agency with a big personality, Reality are able to deliver you a truly bespoke service. Most of our clients recommend us to others and come back to use our services for their next move. The testimonials below are from satisfied sellers and buyers of our properties.

    Testimonials from Landlords

    • Landlord Testimonial

      Experts from the day they valued my house
      "Worth every penny. Lucy and her team were experts from the day they valued my house, up until completion. Taking care of my buyer at every step and managing the process very well. Don't be fooled by cheaper online offers - nothing beats the REALITY of human interaction, care and attention."
    • Landlord Testimonial

      Most definitely an estate agency with a difference
      "If I don't get the chance to speak to you again, thank you so much for all of your support: you and Lin and the team. We could not have got through this without your professional and morale support are it has been very much appreciated. You are most definitely an estate agency with a difference. Many thanks and kind regards"
    • Landlord Testimonial

      Thank you for all your help
      "Just wanted to thank you for all your help with our purchase, and for all your advice and support in such a stressful time. We're very happy in our new country home"
    • Landlord Testimonial

      Words of reassurance and wisdom 
      "I just wanted to say thank you so much, you and the team helped our family get our dream home. The personal service from sales, through to when everything went a bit pear shaped, through to getting it all on track again was amazing, more than any agent I have ever worked with before. The words of reassurance and wisdom from the team when I was more than a little stressed (!) really made the process less painful! Big thank you to you, for making the (rather stressful at times) after sales experience less stressful with your words of advice, your experience, amazing negotiation and humour, You really went the extra mile for us (both during selling our house and in the bits afterwards) and I will recommend you to anyone selling their house. You're all diamonds!"
    • Landlord Testimonial

      You are an absolute star
      "Thanks so much Lucy. You are an absolute star at your job, a lovely person and great to correspond with. I'll miss our emails! I know we'll be in touch but I just wanted to let you know how happy I've been to trust another house sale to you and all the fab people at Reality Estate Agents."
    • Landlord Testimonial

      We will never use another estate agent
      "Hi Lucy, you have been incredible and we thank you so much for everything you've done. We will never use another estate agent, nor will our family and friends. Thank you all!"
    • Landlord Testimonial

      Hard work, patience and help
      "Thank you SO much Lucy - you really have been incredible from start to finish! We cannot thank you enough for you hard work, patience and help - you really have been amazing! We will definitely recommend you guys at Reality to anyone and will look to you if we want to sell in the future!!! (Distant future haha!) Adam was super at the start too - please thank him for us. Thank you Thank you Thank you!!! You have worked tirelessly and I don't think we would be moving if it wasn't for you!! Thank you to you and all of your team, we look forward to hearing from you on moving day!!!"
    Contact us

    Disclaimer

    The content on this Microsite has been uploaded by Reality Estate Agents Ltd, Norwich. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Reality Estate Agents Ltd, Norwich. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Reality Estate Agents Ltd, Norwich. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Reality Estate Agents Ltd, Norwich on 01603 756898.


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    Contact us

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    Why choose Reality?
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      Choosing the right agent for you is imperative.

      And it is vital to understand that making a decision based on fee or valuation price could result in you not getting the right level of exposure and ultimately get moving.

      Adam and Lucy's number one goal is to provide you with a first class service from start to finish - they offer an honest approach with realistic goals and, of course, a friendly smile along the way.

      Here they answer your questions about what Reality can offer:

      Q: Will someone be available to offer support if I need it?

      A: Yes - and this will always be a senior member of staff. Our directors run the agency and they are prepared to go that extra mile to help you to sell your home and achieve your goals. They are available on a daily basis to answer your questions and give you the benefit of the extensive experience that many other agents lack. From initial contact right through to after sales support, one of them will be by your side and striving for success.

      Q: I can't always take calls during working hours, is that a problem?

      A: Not for us at Reality! We are available from 8am to 8pm, seven days a week. With shift work, flexitime, childcare responsibilities and the many demands of modern living, we understand that you need us to be available beyond normal working hours. Furthermore, the many complexities of selling and buying homes do not always take place neatly between the hours of 9am and 5pm. Therefore, we work from 8am to 8pm, every single day of the week to ensure we are there when you need us.

      Q: How satisfied are your clients with the service you offer

      A: Very satisfied. And we have the testimonials to prove it. We appreciate that any estate agent can write testimonials for their website but here at Reality we also have our very own wall of thank you cards and letters in the office. While we do showcase some of our customers' glowing comments on our website, we also remind ourselves how important good service is by pinning up the many notes we receive. These days Google reviews are also very revealing - and we pride ourselves on our abundance of five-star ratings, which are there for all to see.

      Q: I understand that estate agency is not regulated in the same way as many other industries and those working within it do not have to be qualified?

      A: Yes - and this means that standards can slip for those "rogue" agents who do not comply. Lucy qualified with the National Association of Estate Agents (NAEA), ensuring we always surpass required standards and implement various codes of practice.

      Q: What else makes you different from other agencies?

      A: We care more because we are family run. We are confident that all estate agents want their businesses to succeed but do their employees take as much pride in their service? Soon to be married, we are partners in and out of the office. Reality is therefore everything to us - it is our passion, our livelihood and at the very heart of our lives.


    Contact us

    Title

    • Team Member

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      Lucy Carne MNAEA - Director
      Lucy's passion for property and people has underpinned the success of Reality and will now steer it through its next exciting phase. Having grown up in Pulham Market and launched her career in Long Stratton, she has 24 years of extensive and very varied experience within the property market. She has worked in London and Norwich but has now decided to bring her business home to South Norfolk where she still lives today. Lucy's passion for her job comes from her pleasure at spending time with her clients, helping them to make their next move and find their dream home.
    • Team Member

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      Adam Thompson - Director
      Adam joined Lucy at Reality a few years ago and has been its backbone ever since. Adept at managing the business and ensuring a seamless operation, he also has a strong local knowledge and drive for excellence in client service. Having spent over a decade as an architectural technologist, Adam also brings invaluable building and design expertise to Reality. Time and time again, he has advised clients on possible changes to their potential new homes, helping them to envisage how the properties they are considering might work for them.
    • Team Member

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      Vanda Gannaway - Viewing Representative
      Vanda provides a valuable service to the team and her experience is essential when accompanying clients on viewings. Her professionalism and attention to client service is outstanding and she plays a pivotal role in the day to day running of the business.
    • Team Member

      image cannot be displayed
      Christine Maxey - Senior Lettings Consultant
      Having worked in the property lettings sector for over 28 years, Christine brings a wealth of experience to the Reality team. Solely focused on the lettings side of the business, she is dedicated to providing an efficient and consistent service to all our landlords and tenants.
    • Team Member

      image cannot be displayed
      Hayley Calis - Secretary / PA
      Hayley comes from an industry that demands a high level of client service and fits perfectly into the Reality team, with her forward thinking approach to marketing. Her support to the team, as a PA and on an administrative level, is an asset to the success of the business.
    Contact us

      Title

      • Introduction

        As a small independent estate agency with a big personality, Reality are able to deliver you a truly bespoke service. Most of our clients recommend us to others and come back to use our services for their next move. The testimonials below are from satisfied sellers and buyers of our properties.

      Testimonials from Sellers

      • Seller Testimonial

        You really have been lovely.
        "Thank you and Adam and the team for all your help. You really have been lovely and not like another well known tried out agency." - 
      • Seller Testimonial

        The process has been enjoyable.
        "Hi Lucy I hope you have heard by now we have exchanged? Apparently we are home owners how exciting!! As I find being a business owner people are quick to criticise and expect you just to do your job and do it well. I know this isn't always the case and the effort, hours, stress and worry that goes into running a successful business. I must say from day one meeting Adam at the property have been so impressed by your company the way you all have conducted yourself in a friendly and professional manner it really has been a pleasure to deal with you all. As strange as it sounds the process has been enjoyable. I have been back through my emails laughing at our ups and downs. When driving about I see your signs and I smile as I love to see you all doing well. Please don't change your approach special mention to Katie also. Thank you so much for making our dreams come true."
      • Seller Testimonial

        You've worked hard to keep this on track.
        "Thanks Lucy and team! We've been very happy with everything you've done from start to finish. More than happy to recommend you to others. It's been traumatic at times but I know you've worked hard to keep this on track, so well done!"
      • Seller Testimonial

        I wouldn't hesitate in recommending.
        "Thank you so much to Reality and everyone there for all your help and guidance in what wasn't exactly a straightforward sale. I wouldn't hesitate in recommending Reality to people in the future. All the best to you for the future Lucy."
      • Seller Testimonial

        "Thank you to you and Reality for selling me home and for everything!"
      • Seller Testimonial

        Thoroughly efficient and professional team.
        "My wife has already replied to this but I want to add a thanks to all at Reality. You are a thoroughly efficient and professional team and I will certainly recommend you to others when the opportunity arises."
      • Seller Testimonial

        Kindness, integrity, efficiency, and determination
        "In September 2017, I emailed most of the estate agents in Norwich, as I wanted to buy a flat in a very specific location. I immediately got a very nice and helpful response from Adam at Reality Estates, saying they had just sold a flat there, but he would drop letters off to see if anyone else there wanted to sell, which impressed me very favourably. In January, Adam contacted me to say that the flat they were selling was back on the market, so I made a trip (from South Africa!) to see it, meeting both Adam and Lucy at Reality Estates in the course of the viewings. I decided to buy it, and all went very quickly and smoothly until we were about to exchange contracts - at which point the seller 'disappeared', failing to make contact with either Reality or her solicitor. Lucy's response to this problem was amazing; she went round to the seller's house, and then used her 'local network' knowledge to discover that the seller was on a cruise, presumably assuming that all was done and dusted. The vital paperwork was sent from abroad and we completed on the sale in less than seven weeks from the date I made the offer. I shall now be letting the flat through Reality Estates, and would not use another estate agent in Norwich for any future sale or purchase. The property I was buying was a tiny studio flat (not a 6-bedroom mansion!), but I never received anything less than 5-star treatment throughout the negotiations. Thank you very much, Lucy and Adam, for your kindness, integrity, efficiency, and determination."
      Contact us

      Disclaimer

      The content on this Microsite has been uploaded by Reality Estate Agents Ltd, Norwich. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Reality Estate Agents Ltd, Norwich. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Reality Estate Agents Ltd, Norwich. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

      *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

      Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

      Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Reality Estate Agents Ltd, Norwich on 01603 756898.


      Welcome to Reality Estate Agents Ltd, Norwich

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      Find Us

      Branch address

      65 Grove Road,
      Norwich,
      NR1 3RL

      Get in touch

      Buying: 01603 950240  Local call rate
      Letting: 01603 950244  Local call rate

      Disclaimer

      The content on this Microsite has been uploaded by Reality Estate Agents Ltd, Norwich. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Reality Estate Agents Ltd, Norwich. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Reality Estate Agents Ltd, Norwich. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

      *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

      Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

      Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Reality Estate Agents Ltd, Norwich on 01603 756898.