Commitment, dedication, exemplary customer service
I wanted to take this opportunity to praise Sophie from the Sutton branch for her commitment, dedication and exemplary customer service. I was looking to rent a flat for my elderly parents, who were under pressure to move from their current property. Sophie found a suitable flat and once the let was agreed and referencing approved, a meeting with the landlady was arranged and a move-in date agreed. Unfortunately, the landlady pulled out of the flat at the last minute. This left us in a very desperate situation and we had to re-arrange the removals van and our availability. The difficulty was trying to find a suitable flat, within budget and that was available quickly. Sophie pro-actively contacted other haart branches in the area to identify other options, but there was nothing. Sophie had a landlord that was completing on a flat on the Friday and she swiftly arranged a booking, unfortunately, the bedroom in this flat was too small for two people. Sophie once again got back on the phone and identified three other flats. Two of the flats were not suitable. Sophie identified the third flat via the Worcester Park branch. Sophie arranged a viewing on Saturday and despite the flat being outside of her jurisdiction, Sophie personally attended the viewing. Sophie then worked closely with David from the Worcester Park branch to transfer the referencing from the previous flat to the new flat and to draft the contract to enable a move-in date of Monday. Our situation was quite unique, but Sophie dealt with our case with a sense of urgency and when there was a problem, she looked for solutions. Throughout the whole time, Sophie kept in constant communication with me, was supportive and worked tirelessly. I really cannot thank her enough! I know that estate agents get a lot of bad press, but Sophie went above and beyond the call of duty and I feel that she should be highly commended.
Jeganthi Palachandran, December 2015