The Forge, Newcastle Newcastle upon Tyne NE1

Please tell us about the good and bad aspects of living in your local area:

Living at The Copper Works, Cardiff is very convenient with shops, cafés, and restaurants nearby. Transport links are good, with buses and Cardiff Central within walking distance. Bin collection is standard, and there can be some traffic noise and occasional anti-social behaviour typical of city-centre living nearby.

How has the building management responded to any problems or issues you have raised:

Quick to resolve issues, helpful and professional.

Please share one thing (or more) which you wish you had known before you moved in:

Keep public areas clean, especially on weekends; control pets in lifts; and be mindful of gym noise, such as phone calls or timers, so it doesn’t disturb others.

Please tell us about the good and bad aspects of living in your local area:

All mentioned above is great with the exception to some anti social behaviours and fights that happens on friday and saturday mornings in front of the building. I once saw 4 police officers handcuffing a guy at 04.00. On other ocassions I hear people fight after clubbing moments. I would suggest that policing is reinforced within the area. However, i do feel safe and secure inside the building.

How has the building management responded to any problems or issues you have raised:

Yes they did respond on time and provided support.

Please share one thing (or more) which you wish you had known before you moved in:

It seems like the electric appliances are not as energy saving as claimed to be. The bill is normally higher compared to other similar properties.

Please tell us about the good and bad aspects of living in your local area:

Living at The Condor in Derby has been a mixed bag – a solid central spot with some urban perks, but not without its frustrations. I’ll break it down as requested. Local Shops, Restaurants, Bars & Open Spaces: The range is pretty good for a city centre location. You’ve got everything from budget supermarkets like Aldi and Sainsbury’s within a 10-minute walk, to boutique independents on nearby Iron Gate for fresh produce and quirky gifts. Quality-wise, it’s hit-and-miss: the chains are reliable, but some smaller spots feel a tad overpriced for what they offer. Restaurants and bars are a highlight – Derby’s got a vibrant scene with spots like The Flowerpot for live music and craft ales, or The Wonky Table for creative small plates (I’ve had some cracking vegan options there). Open spaces? Markeaton Park is a 15-minute cycle away for picnics and dog-walking, and the Derwent River paths are great for a quick stroll. Overall, convenient for variety, but it can feel crowded on weekends.

How has the building management responded to any problems or issues you have raised:

The on-site team at The Condor has been consistently proactive and professional whenever I’ve raised an issue—whether through the resident app, email, or a quick chat in the lobby. Responses are prompt (usually within 24 hours), and follow-ups are thorough. For example, when I reported a flickering hallway light on my floor last month, it was replaced the same afternoon. A minor leak under the kitchen sink was fixed within 48 hours, complete with a courtesy text confirming the job was done and a quick check-in to ensure no further problems. Even during busier periods, like the recent lift refurb, communication was clear—advance notice posted in lifts and via email, with temporary solutions (like priority access for less-mobile residents) put in place. The team clearly logs everything; I’ve never had to chase a second time. A special thank you to Jane, who’s been an absolute star—always calm, approachable, and quick to resolve things with a smile. Whether it’s coordinating maintenance or just checking in after an issue, her attention to detail and genuine care make a real difference. The Condor wouldn’t feel as much like home without her.

Please share one thing (or more) which you wish you had known before you moved in:

Parking at £100/ month is too expensive and not available most of the times. Otherwise, everything is perfect.

Please tell us about the good and bad aspects of living in your local area:

Local shops are great, and its relatively safer compared to other areas - in terms of homeless people/ thieves. security is great.

How has the building management responded to any problems or issues you have raised:

Very well. Jaime and Jennifer have been very kind and helpful to me.

Please share one thing (or more) which you wish you had known before you moved in:

None, I was well informed

Please tell us about the good and bad aspects of living in your local area:

The location of Granger is great. Walking distance is the Leeds city centre which has trains and coach services. For car - the M1 is 2 mins away. There is construction on one side but don’t really hear this much. There is underground parking for a fee but also a NPc car park opposite and on the street parking. There is a communal bin/recycle area which are sorted regularly.

How has the building management responded to any problems or issues you have raised:

The portal app is great. The team are really quick to reply to messages/emails/requests.

Please share one thing (or more) which you wish you had known before you moved in:

I wish the car parking shutter registered the number plate and auto opened.