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User Guide

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Helping people move home now for over 170 years

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    Your Trusted Cardiff Estate Agents Since 1849
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    Heath Sales - At Hern and Crabtree, we pride ourselves on being a warm and approachable independent estate agency with a deep connection to Cardiff, the Vale of Glamorgan, and the surrounding areas. With four conveniently located offices in prime locations, our team is here to make every step of your property journey as smooth and stress-free as possible.

    Our expertise spans across residential sales, lettings, probate, asset management, land and new homes, and property management services, ensuring we can cater to all your property needs under one roof.

    As a trusted and stylish brand that has stood the test of time since 1849, we know how to showcase your property in the best light. Our bespoke marketing strategies are thoughtfully designed to highlight the unique features of your home, adding exceptional value to every transaction. With us, every property is treated with the same care and respect as if it were our own.

    At Hern and Crabtree, we understand that behind every home is a story - and a person. We take the time to listen to your needs, tailoring our services to your specific circumstances. Transparency, communication, and client-first thinking form the foundation of everything we do. Our goal is to deliver not just outstanding results but also the peace of mind that comes with knowing you're in the best hands.

    Moving home can be a challenging time, but with our experienced and compassionate team by your side, you'll feel supported every step of the way. We treat our clients like family, and that's why so many people have trusted us to help them move for over 170 years.

    Whether you're buying, selling, letting, or managing property, Hern and Crabtree is here to make your property journey a success.


    "Good old fashioned service, with a modern way of thinking"
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User Guide

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Selling With Hern & Crabtree

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    Selling Properties In Cardiff Since 1849
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    Our highly experienced team are well equipped with extensive local knowledge and expertise to assist in selling your property. Our sales progression team has been developed to ensure all parties are kept informed and the sales process moves forward smoothly.


    Helping to sell your home in the best way possible, using our experience to make it a smooth journey.

    Interested to find out how we can help you sell your home?
    https://www.hern-crabtree.co.uk/residential-property-valuation

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    Expert Market Appraisals
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    Start Your Journey with a Free, Accurate Market Appraisal
    Understanding your home's true value is the first step toward planning a successful move. At Hern & Crabtree, we provide detailed and accurate market appraisals that give you the clarity you need to make informed decisions.

    After all, the value of your property plays a key role in shaping your next steps-whether it's choosing your next home or deciding if now is the right time to sell.

    Why an Accurate Appraisal Matters
    Your asking price isn't just a number; it sets the tone for your property's market response. That's why our expert appraisals consider every important factor, ensuring your home stands out and attracts the right buyers.

    Here's what we take into account:

    • The local property market: How buoyant is it right now?
    • Your home's location, condition, and unique features
    • Current demand: How many buyers are looking for properties like yours?
    • Recent sales data: What price and speed have similar properties sold for?
    • Market competition: How does your property compare to others currently listed?
    • Your priorities: Are you seeking a quick sale, or do you have time to wait for the best offer?

    What Happens After Your Appraisal?
    Once we've thoroughly evaluated your property, we'll provide you with a recommended asking price in writing. This price reflects our professional opinion of your home's true value, based on data and market insights.

    We'll always be upfront and transparent-no inflated estimates to win your business. Unrealistic pricing can reduce buyer interest, delay your sale, and lead to unnecessary price reductions. Our goal is to position your property for maximum success, right from the start.

    A Tailored Marketing Strategy for Your Home
    Alongside your valuation, we'll outline a customised marketing plan. This includes:

    • Where your property will be featured
    • How we'll organise and conduct viewings
    • The ways we'll communicate with you and potential buyers

    Our aim is simple: to help you find the perfect buyer at the right price while making the process as seamless and stress-free as possible.

    Ready to Get Started?
    There's no risk-our market appraisals are completely free and come with no strings attached. Contact Hern & Crabtree today to schedule your appraisal and take the first step toward your next move.

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    Unique and proven sales framework...
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    No two property transactions are the same, which is why our unique and proven sales framework provides the necessary flexibility to tailor a bespoke marketing strategy to your unique property needs.

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    Our Core Values
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    Why Choose Hern & Crabtree - Trusted Estate Agents in Cardiff

    At Hern & Crabtree, attention to detail, exceptional customer service, and maximum property exposure are at the heart of what we do. As independent estate agents in Cardiff, we've built an unrivaled reputation across Llandaff, Pontcanna, Heath, and beyond.

    Our long-standing high-street presence and strong local relationships allow us to provide a trusted, stress-free service for sellers, buyers, landlords, and tenants. We prioritize honesty, transparency, and care throughout every step of the process, treating your property as if it were our own.

    A Sustainable, Community-Focused Approach
    We're proud to lead the way in environmental responsibility by expanding our fleet of 100% electric vehicles and making eco-conscious business decisions. Supporting independent Welsh businesses, local charities, and schools is part of our commitment to giving back to the communities we serve.

    Maximum Marketing Exposure
    With an extensive buyer database and a strategic mix of social media, digital, and traditional marketing, Hern & Crabtree ensures your property reaches its full market potential. When you choose us, you can trust your property will receive the attention it deserves.

    Contact us today to learn more about our trusted estate agency services across Cardiff and the Vale of Glamorgan.

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    It is never too soon to consider a valuation
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    It is never too soon to consider a valuation. However, if you are
    unsure about the process and where to begin, our expert valuation Team can ensure you start things off the right way.
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User Guide

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Positive & Passionate

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    Looking for your next dream home?
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    At Hern & Crabtree, we're here to make the journey simple and enjoyable. Pop into one of our Cardiff offices for a coffee and a chat, or give us a call to book an appointment with our friendly, expert team. Once we've had a chat, we'll add you to our priority notification list so you're among the first to hear about the hottest properties on the market.

    Ready to Book a Viewing?

    Seen something you like on our website? Get in touch! We're available six days a week, from 9am to 6pm, to help arrange viewings at a time that works for you.

    Selling your home? Visit our website's property valuation page or call your nearest office for expert advice and support.

    https://www.hern-crabtree.co.uk/residential-property-valuation

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    Why Choose Hern & Crabtree?
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    As passionate property experts with deep roots in Cardiff, we bring you:

    • Local Expertise: We know Cardiff and its neighbourhoods inside out.

    • A Smooth Experience: We're here to make buying or selling as stress-free as possible.

    • Trust and Results: Our reputation is built on honesty, reliability, and helping you achieve your goals.

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    What Makes Us Different?
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    We're not just about selling properties quickly-we're about finding the perfect match for buyers and sellers alike. Here's what you can expect:

    • Fair Pricing: Our property prices are based on in-depth local knowledge and market experience, so you can trust they're accurate and realistic.

    • Clear Communication: We'll keep you in the loop every step of the way with friendly updates, so you always know what's happening.

    • First-Hand Insight: We personally visit every property we list. Our detailed descriptions, accurate photographs, and clear floor plans help you focus on homes that really suit you.

    • Reliability: Whether it's an appointment or a viewing, we'll be there on time because we value your time as much as you do.

    • Accompanied Viewings: Our team will guide you through viewings, answering any questions you have honestly and openly.

    • Exceptional Local Knowledge: If your dream location isn't available, we'll help you find brilliant alternatives you might not have considered.

    • Priority Notifications: After we've gotten to know your preferences, we'll add you to our priority notification list so you're always first to hear about new properties.

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    Start Your Property Journey Today
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    Let Hern & Crabtree take the hassle out of buying or selling your home. Give us a call, stop by one of our offices, or book an appointment to get started. Once we've had a chat, we'll make sure you're in the loop for all the latest property opportunities.

    Partner with Hern & Crabtree, your friendly Cardiff estate agent, and let's find your dream home together!

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User Guide

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More than just an Estate Agent...

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    PROBATE SERVICES AND ESTATE MANAGEMENT
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    Losing a loved one is hard

    We understand that the last thing anyone should have during a difficult time is needless hassle and unwanted problems when settling the estate, so we do all we can to help our clients by being as helpful and efficient as possible.

    We are the agent of choice for many of Cardiff's private client solicitors and also the preferred agent for families when the time comes to sell a loved ones' former home.

    We undertake probate valuations and advise on the sale of properties all over the U.K.

    Our service can include some or all of the following:

    • Organising RICS valuations of probate property.
    • Probate valuations.
    • The sale or letting of inherited property.
    • Arranging the valuation, sale and/or disposal of unwanted items.
    • Arranging the valuation, sale and/or disposal of cars associated.
    • Advice and recommendation to enhance eventual selling figure of property.
    • Assisting with garden tidy ups and ongoing maintenance .

    We are trusted as a thorough and knowledgeable agent who act with care, sensitivity and efficiency - from the initial report to ensuring the smoothness of the entire process from valuation to completion.

    When instructed we always feel entrusted, even more so when acting in sad circumstances such as the passing of a close relative. We do everything possible to solve any problems we can, act professionally and with sensitively, and add value wherever possible.

    If you have a property that you are considering selling or renting and would like our advice, please get in touch today.

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    LETTINGS AND FULL PROPERTY MANAGEMENT PACKAGES
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    We let and manage a range of properties across Cardiff and the Vale of Glamorgan. Once you have registered your interests with us, we can match you to your ideal property in line with your requirements and price point.

    We work with a number of landlords across Cardiff and the Vale of Glamorgan to manage and maintain their property. This includes finding suitable and reliable tenants while ensuring the property is well looked after and payments are managed.

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    LAND, NEW HOMES AND PART EXCHANGES
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    We assist property developers of all sizes with many aspects of development land and new homes; assessing and finding potential development land sites, marketing and selling new build property and the valuation and disposal of part exchange property. There are good reasons why developers such as Redrow Homes, Bellway and Taylor Wimpey decide to work with Hern and Crabtree when it comes to selling.

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    PROFESSIONAL SERVICES INCLUDED
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    PROFESSIONAL PHOTOGRAPHY, VIDEO AND VIRTUAL TOURS
    We use an experienced and trained photographer to capture the best high-definition images of
    your property. Using SLR cameras with wide angle lenses, post production editing and digital retouching, we ensure the look and feel of your home is translated onto our listing platforms.

    DRONE PHOROGRAPHY
    The bigger picture. Drone photography is able to provide a wider perspective of your property and land, showcasing the unique setting, size and scope of your home to potential buyers.

    ONLINE LISTINGS
    Our extensive online listings provide in-depth information on the property and locality. We provide additional informative area guides that list local amenities, including schools, attractions and transport links, in map view. We also offer extensive advertising on the largest property portal Rightmove.co.uk
    as well as Zoopla.co.uk and more.

    No two property transactions are the same, which is why our unique and proven sales framework provides  the necessary flexibility to tailor a bespoke marketing strategy to your unique property needs.

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    HOW OUR TEAM CAN HELP YOU
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    APPLICANT MATCHING
    As an agent with a large market share, we naturally have a vast database of buyers. When your property is listed with us, one of the first things we do is match it to our extensive list. Often this will equal, if not surpass, the number of online enquiries for your property. Therefore, we are able to generate more viewings than a solely online agent.

    PROFESSIONAL FLOOR PLANS
    These allow potential buyers to visualise the layout of your home, which in turn generates increased interest and viewings.

    SOCIAL MEDIA
    The modern world is ever-changing. As a forward-thinking agency, we utilise the most up-to-date and relevant communication channels. Social media is a vital marketing tool for your property with no bounds to its audience potential. We post coming-soon "teasers" across our platforms and run ad campaigns on properties to reach wider audiences.
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User Guide

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Find Us: 304 Caerphilly Road, Heath, Cardiff

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    Cardiff's Oldest Independent Estate Agent EST 1849
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    Meet Our Heath Team

    Hern & Crabtree: Trusted Estate Agents in Cardiff and Beyond
    For over 170 years, Hern & Crabtree has been a trusted name in property services across Cardiff, the Vale of Glamorgan, and surrounding areas. As a customer-focused, independent estate agency, we're proud to offer expert support through our three conveniently located offices.

    Our dedicated team specializes in residential sales, lettings, probate, asset management, land and new homes, and comprehensive property management services. Whatever your property needs, we're here to deliver exceptional results with care and professionalism.

    Welsh & Proud - A Legacy of Excellence
    At Hern & Crabtree, every property transaction is treated with the attention and care it deserves-as if it were our own. Our reputation for delivering outstanding results is matched by our stylish and effective marketing, designed to showcase each property's unique potential.

    We believe every home tells a story, and we're here to listen. By understanding your specific needs, we provide tailored solutions that achieve the best possible outcomes. Transparency, clear communication, and a personal touch are at the heart of everything we do, ensuring you feel confident and supported throughout the process.

    Your Property Journey Made Simple
    Whether you're buying, selling, or letting, we know moving can feel overwhelming. That's why our friendly, experienced team is here to guide you every step of the way. From the first conversation to the final handshake, we make the process as smooth and stress-free as possible.

    Why Choose Hern & Crabtree?

    • Over 170 years of experience in the property market
    • Expert knowledge of Cardiff, the Vale of Glamorgan, and surrounding areas
    • Comprehensive services, including sales, lettings, and property management
    • A commitment to exceptional customer care and tailored solutions

    When you're ready to make your next move, trust Hern & Crabtree to provide the expertise and care you need. Get in touch today to start your property journey with confidence.

  • Team Member

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    Managing Director - Nigel John
    Nigel has been the driving force behind Hern & Crabtree since he became Managing Director in the summer of 1998. With a wealth of experience in the property industry, Nigel saw the opportunity to breathe new life into Cardiff's longest-standing residential estate agency-and he embraced the challenge wholeheartedly. Known for his creative flair, unique ideas, and sharp business acumen, Nigel has been instrumental in shaping Hern & Crabtree into the thriving company it is today.

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    Director - Mike Baillie
    Mike joined Hern & Crabtree in 2012 and quickly made his mark as the Branch Manager of Llandaff. His success and leadership led to his appointment as Company Director in 2016. Mike studied Business at UWE and began his estate agency career in 2006 in Bristol before returning home to Cardiff. With experience at a large corporate agency and now Hern & Crabtree, Mike brings a perfect mix of industry expertise, marketing know-how, and even professional photography skills to the table. His ambition, creativity and passion continue to drive the company forward.

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    Area Manager - Rhodri Humphreys
    Rhodri has been the Area Manager at Hern & Crabtree since 2015, overseeing multiple aspects of the business with expertise and care. Based in Pontcanna, Rhodri came to us with 15 years of experience at two corporate agencies including Savills. His role includes maintaining our excellent service standards, recruitment, team management, marketing and ensuring the day-to-day smooth running of the agency. With his commitment and wealth of knowledge, Rhodri is a vital part of the Hern & Crabtree family.

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    Branch Manager - Gavin Sheppard
    Gavin is the vibrant and charismatic Branch Manager of our lively Heath office. He joined Hern & Crabtree in 2020 from another large estate agency, bringing many years of experience and a natural flair for the industry. Known for his larger-than-life personality, Gavin is not just a seasoned agent but also a singer and entertainer, with multiple TV appearances to his name! From renovating his own property on C4's Worst House on the Street to featuring on BBC's Rhod Gilbert's Work Experience and X-Ray with Lucy Owen, Gavin's story even includes being married live on GMTV by Lorraine Kelly herself. With his passion and charm, Gavin truly brings the house down-in more ways than one!

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    Sales Negotiator - Annamarie Winks
    Annamarie is a Sales Negotiator and a valued member of our Heath office. Joining the team in 2017, she is one of our most experienced and friendly members, always ready to greet clients and colleagues with warmth and enthusiasm. A seasoned estate agent starting out in 1989, Annamarie's expertise and personable nature make her an indispensable part of the team-and she's always game for the next team night out!

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    Sales Negotiator - Alfie Sanderson
    Alfie is one of the newest faces at our Heath branch, joining us at the start of 2023. Despite being relatively new to the team, Alfie is already making a big impression! Having worked in the property industry since 2021, Alfie brings valuable experience from Lettings and New Homes sales with corporate agencies. His approachable personality and enthusiasm for the role make him a fantastic addition to the Hern & Crabtree family.

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    Sales Negotiator - Amberley Clarke
    Amberley is a Sales Negotiator who has been part of the Hern & Crabtree family since 2019. Known for her blend of creativity, organization, and expertise, Amberley is an integral member of our Heath office team. With previous experience at a family-run agency and a degree in Advertising Design, she brings a fresh and dynamic perspective to her work. Having achieved a Level 3 Certificate for Sales and Lettings Agents (CELA), Amberley's dedication and innovative approach make her a favourite among clients and colleagues alike.

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    Sales Negotiator - Amy McDonough
    Amy is a Sales Negotiator whose wealth of experience and sunny personality make her a star player at our Heath branch. Joining us in 2017, Amy brought with her nearly two decades of experience from corporate agencies. Her extensive industry knowledge and natural knack for sales make her one of our strongest performers. Beyond her professional skills, Amy's infectious joy and positive energy light up the office every day.

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    Sales Progression Manager - Gina Clements
    Gina joined us in 2021 as a Sales Progression Manager, bringing years of valuable experience and a deep understanding of the property market. Working alongside Jan Street, Gina is passionate about guiding clients through their property journey, keeping them informed every step of the way. She thrives on liaising with conveyancing solicitors and ensuring every sale crosses the finish line smoothly. "I'm so excited to be part of such a well-established company, and the warm welcome I've received has been amazing!"

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    Photographer - Alastair Daly
    Alastair is one of the newest members of the Hern & Crabtree team, joining with a wealth of experience in photography and digital production. Before coming on board, he worked as a professional freelance photographer based in Cardiff, travelling all over the UK for various projects. After a 20-year career as a digital producer, Alastair pursued his passion for photography, earning an MA in Commercial Photography from the Arts University Bournemouth. With his warm and approachable nature, Alastair instantly puts clients at ease while working his magic behind the camera, capturing stunning images of properties ready for marketing.
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    User Guide

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    Testimonials

    • Introduction

      Hear from Our Happy Clients
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      Don't just take our word for it-discover what our clients have to say about their experiences with Hern & Crabtree. From buyers and sellers to landlords and tenants, our commitment to delivering exceptional service shines through in their feedback. Take a look at some of our latest testimonials below or visit our website www.hern-crabtree.co.uk/testimonials

    Testimonials from Sellers

    • Seller Testimonial

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      fabulous with the sale of our house
      H&C were fabulous with the sale of our house - Gavin gave such well-rounded advice to aid the quick sale of our property and Gina was an absolute gem with progressing through to completion. Would recommend this team in a heartbeat �� Kate Thompson - 5 Star Google Review

    • Seller Testimonial

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      Thoroughly recommend Hern and Crabtree
      Excellent estate agents to deal with. Gavin, Annamarie, Amberley and Gina have been so patient, attentive, and informative and have kept us up to date throughout the whole process. Nothing was too much trouble. They are the one thing that held everything together between our solicitors and the buyers solicitors. I would thoroughly recommend Hern and Crabtree above all previous local estate agents I have used over the years. Many thanks Damian, Trust Pilot 5 Star Review

    • Seller Testimonial

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      very helpful, friendly and professional...
      We found all the staff at Hern and Crabtree very helpful, friendly and professional during our selling and moving process. We would highly recommend them to all family and friends. Nigel Dore - 5 Star Google Review

    • Seller Testimonial

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      Best Estate Agents In Cardiff...
      Best Estate Agents In Cardiff...A great team based in Heath who were always ready to go the extra mile. Professional, friendly, honest and hard working. Hern & Crabtree were recommended by a friend and I'm so thankful that I used Gavin and the wonderful team. Dawn S - 5 Star Trust Pilot Review

    • Seller Testimonial

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      Can only be described as first-class
      Our experience with Hern & Crabtree can only be described as first class. The staff we delt with were very friendly and very helpful in all enquiries we had. Nothing was too much trouble. I would especially give praise to Gavin & Gina who helped us with the sale of our property. Excellent service all round and would definitely recommend Herb & Crabtree to anybody who is selling or buying a property. Thanks to all Mike Thomas - 5 Star Google Review

    • Seller Testimonial

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      keeping me informed, every step of the way
      Everyone I've dealt with at Hern & Crabtree has been professional, keeping me informed, every step of the way, on the sale of my property. This is not easy, as I'm living in Australia. Thank you. Jacqueline Charles, 5 Star Trust Pilot Review

    • Seller Testimonial

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      Have been fantastic and wouldn't go anywhere else!
      First time selling and buying in a chain, the guys were so helpful. A very quick turnaround was needed to get the property on the market which was done to a high quality, photos, advert etc. Heath branch have been fantastic and wouldn't go anywhere else! Tim Gibson, 5 Star Google Review

    • Seller Testimonial

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      so friendly and took fantastic photos
      I have recently appointed H&C as acting agent to sell my property. So far I have been hugely impressed by the professionalism of their staff. Advertising my house has been an amazingly quick turn around. A special shout out to Mike who was so friendly and took fantastic photos of our house and Gavin for providing great help and advice. I'm looking forward to continuing to work with them! Hannah Jones, 5 Star Trust Pilot Review
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    Disclaimer

    The content on this Microsite has been uploaded by Hern & Crabtree, Heath. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Hern & Crabtree, Heath. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Hern & Crabtree, Heath. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Hern & Crabtree, Heath on +442920620202.