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Who we are
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    Alternative Property Services is a one of Havering's leading independent Letting Agents and has been an established family run business for over 15 years.  We currently have 10 fully trained dedicated staff that between them have over 100 years experience in the Lettings Industry with five of them having been employed with us for over 10 years.   We offer a complete service to Landlords and Tenants alike specialising only in Lettings & Property Management.  Our office in the heart of Hornchurch allows extensive coverage of the Havering area.  We are members of the Association of Residential Letting Agents (ARLA) which requires a high level of competence.  We pride ourselves on our professional approach, therefore ensuring our clients peace of mind.  Our fully trained staff are available to provide help and advice, giving a service that is second to none.

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    Chief Executive of ARLA says

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    "We are pleased to welcome companies like Alternative Property Services into the membership of ARLA. Professional Letting agents such as these who are committed to promoting the highest standards in residential lettings help our Association to strengthen the Private Rented Sector and to drive out the dishonest and cowboy agents who too frequently prey on an unsuspecting public".  Adrian Turner

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    Alternative Property Services are pleased to give free valuations without obligation and offer competitive commission rates on a no let no fee basis.

    Our office opening times are Monday to Friday from 9am to 6pm and Saturday 9am to 4pm.


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A letting service that you can trust
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    First - class property marketing
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    Alternative Property Services believes that marketing your property in the correct manner will give us the edge in a very competitive market place. That's why when you browse properties marketed by ourselves you will always find high quality photography to include internal photos to show your properties full potential.

    We believe your property should reach the largest possible audience available and therefore we advertise on all major property internet portals as well as our own website alternativepropertyservices.co.uk

     

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    Hassle-free property management
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    Alternative Property Services manages well over 500 properties and believes that to provide an excellent service Letting Agents need to invest in the latest technology. Therefore our office runs on CFP Software the market leader for the Lettings and Property Management industry.

    We also believe that in a busy industry such as Lettings and Property Management that staffing levels need to be correct. We currently have 10 fully trained dedicated staff that between them have over 100 years experience in the Lettings Industry with five of them having been employed by Alternative Property Services for over 10 years.


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    Free Rent & Legal Protection Scheme*
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    One of the most worrying aspects in renting property, whether you have a single property or a large property portfolio, is that of rent collection and ensuring that the rent is paid and paid promptly.

    Of course, obtaining the right tenant in the first place can ensure that this does not become a problem. However, even the tenants with the best references can fail to pay the rent through circumstances beyond their control such as redundancy, illness or relationship breakdown.  As a result, and to provide added security, we have introduced a unique Rent & Legal Protection Scheme*, which is built into our management services.

    Rent & Legal Protection* Should Be The Starting Point For Any Let.

    Rent & Legal Protection* is designed to protect your investment, providing peace of mind, meaning once your property is 'let' you can rest assured knowing that you will receive your rent.

    There are also additional added benefits which this Rent & Legal Protection* provides, such as all of the Landlord's own legal costs incurred in evicting tenants, as a result of non-payment of rent. Of course this hardly ever happens but it is nice to know you are covered!

    * Rent & Legal Protection is subject to terms & conditions.  Please ask for full details.

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    Added peace of mind
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    Because we are a registered with The Property Ombudsman for Lettings we have to follow their strict Code of Practice. This sets out the framework within which we must operate and the standards of service we must provide for both tenants and landlords. The Code is compulsory and is rigorously applied by The Property Ombudsman in their complaints handling. We are required and have agreed to have Professional Indemnity insurance to ensure that any compensation awarded to you can be paid. We are also required and have agreed to have an in-house complaints system with written procedures which inform you how to refer any unresolved dispute to the Ombudsman. We will then co-operate with any investigation and agree to pay compensation, in full and final settlement of a complaint, if this is awarded by the Ombudsman and is accepted by you as the complainant. This award must be paid promptly to a maximum of £25,000. If we repeatedly fail to follow the rules of the scheme, we can be reprimanded, fined or expelled from The Property Ombudsman.
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    Because we are members of the Association of Residential Letting Agents (ARLA) which requires a high level of competence. We pride ourselves on our professional approach, therefore ensuring our clients peace of mind. Our fully trained staff are available to provide help and advice, giving a service that is second to none.

    Chief Executive of ARLA said,

    "We are pleased to welcome companies like Alternative Property Services into the membership of ARLA. Professional Letting agents such as these who are committed to promoting the highest standards in residential lettings help our Association to strengthen the Private Rented Sector and to drive out the dishonest and cowboy agents who too frequently prey on an unsuspecting public". Adrian Turner

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A Letting Agent you can trust
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    Why rent with us?
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    • Beacause we are a family run business that strive's to provide all our tenants with the highest level's of customer services and aim to source the best properties available for our clients.

     

    • Because we are members of ARLA the Association of Residential Letting Agents you will benefit from our experience, professionalism and compliance with ARLA's bye laws, regulations and accounting procedures.

    • Because if a property is under our management we have a dedicated Maintenance Manager that will act promptly to all service requests.

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    • Beacuse we are a registered Safe Agent which is a mark denoting firms that protect landlords and tenants money through client money protection schemes.


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    • Beacuase we are members of the The Dispute Service a not-for-profit, company established in 2003 to resolve tenancy deposit disputes in the private rented sector.  This scheme provides a fair dispute resolution service should a dispute about the allocation of a deposit arise at the end of the tenancy.
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    • Because we are a registered with The Property Ombudsman for Lettings and therefore have to follow their strict Code of Practice. This sets out the framework within which registered agents must operate and the standards of service they must provide for both tenants and landlords. The Code is compulsory and is rigorously applied in our complaints handling. The agent is required and has agreed to have Professional Indemnity insurance to ensure that any compensation awarded to you can be paid. The agent is required and has agreed to have an in-house complaints system with written procedures; inform you how to refer any unresolved dispute to the Ombudsman and co-operate with any investigation by the Ombudsman. The agent agrees to pay compensation, in full and final settlement of a complaint, if this is awarded by the Ombudsman and is accepted by you as the complainant. This award must be paid promptly. The maximum that the Ombudsman can award is £25,000. In the rare case that an agent fails repeatedly to follow the rules of the scheme, the agent can be reprimanded, fined or expelled from the TPO.


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Meet the team
  • Introduction

    Alternative Property Service have 11 dedicated members of staff who are commited to providing the highest levels of customer service.
  • Team Member

    Jason Hall  MARLA

    Director

    Jason has been in the letting industry and working within Alternative Property Services for the past 9 years.

  • Team Member

    Michelle Hall  MARLA

    Director

    Michelle has been in the letting industry and working within Alternative Property Services for the past 12 years.
  • Team Member

    Liz Goodwin

    Manager     

    Liz has been in the letting industry and working within Alternative Property Services for the past 13 years.
  • Team Member

    Sandra Owen

    Senior Negotiator

    Sandra has been a Senior Negotiator in the lettings industry for over 10 years and has been working within Alternative Property Services for the past 7 years.
  • Team Member

    Lisa Newbery

    Senior Negotiator

    Lisa has been in the lettings industry for over 6 years and has gained her experience as a Senior Negotiator at Link Homes and then went onto become the Lettings Manager at Woollens Estate Agents before joining Alternative Property Service's in May 2012.
  • Team Member

    Jake Dimenno

    Negotiator

    Jake has been in the lettings industry and working within Alternative Property Services for the past 6 years.
  • Team Member

    Roger Williams

    Maintenance Manager

    Roger's background is in the building industry where he has over 20 years experience.  He then moved into property maintenance where he gained over 8 years experience 5 of which are working within Alternative Property Services.
  • Team Member

    Margaret Lepere

    Accounts

    Margaret in the lettings industry for over 13 years and has been working within Alternative Property Services for the past 11 years.
  • Team Member

    Jackie White

    Accounts

    Jackie has been in the letting industry and working within Alternative Property Services for the past 11 years.
  • Team Member

    Jane Greenwood

    Administrator

    Jane has been in the letting industry and working within Alternative Property Services for the past 7 years.

  • Team Member

    Anish Vadher

    Administrator

    Anish has been with Alternative Property Service for over 12 months.
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    Title

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      Our area
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      Although situatued in the heart of Hornchurch in a prominant high street position we have a large portfolio throughout Essex and Greater London.  We are commited to provide the same high quality service that has maintained our sucess for the last 15 years. 

    Where we're active

    Our Branch

    Our Branch

    Current Properties

    Previously Marketed Properties

    Note: Markers represent the centre of postcodes, not exact locations

    Find us

    4 North Street,
    Hornchurch,
    RM11 1QX

    Telephone us

    Letting: 01708 923076  Local call rate

    Email us

    Contact us

    Title

    What's been said about us
    • Introduction

      The following are all real testimonials from landlords and tenants we've worked with.  We can provide original written copies on request or, with their permission, hapily put you in contact with our clients themselves 

    Testimonials from Landlords

    • Landlord Testimonial

      I must say I was very impressed with your service yesterday and your professionalism.


      I must say I was very impressed with your service yesterday and your professionalism.

      Thanks again.

      Paul

      Mr P Gibbons  22nd June 2012

    • Landlord Testimonial

      your the best letting agent in Essex...!!!

      And that's why your the best letting agent in Essex...!!!

      Mr D Atkinson  26th July 2012

    • Landlord Testimonial

      one of the best letting agents in the town!!

      I just thought id drop you a note to say how happy I have been with your service and professionalism, it has been second to none and I would have no issues or worries about recommending you to clients, also using you again myself.

      Thanks for all your hard work, keep up the good work, it clearly goes to show how you have become one of the best letting agents in the town!!

      Mr B Mogul  4th October 2012

    • Landlord Testimonial

      We are confident you will do a good job as usual.

      Thank you for the update.

      If the company is footing the bill, please attend to the remaining repairs. We are confident you will do a good job as usual.

      Mr J Parkes  4th October 2012
    • Landlord Testimonial

      He is a great tenant so far
      Fantastic news that Noel has signed up for another year. He is a great tenant so far, and thoroughly entertaining as well, so thanks for finding him for me.

       

      Ms S Mitchell  4th November 2012

       

    • Landlord Testimonial

      very happy with the service 

      It has now been a year since my property was first let through APS so I just wanted to let you know that I am very happy with the service your company has provided.

      Mr N Sadler    5th December 2012

    • Landlord Testimonial

      Brilliant!!

      Brilliant!!

      Thank you as always Roger - and your team of course!

      Best regards

      Vicki

      Mrs V Taylor   8th December 2012

    • Landlord Testimonial

      Thank you, also, for your and your team's efforts 

      Thank you, also, for your and your team's efforts - we have been really pleased with the way you have run the house for us and dealt with any issues that have arisen. All much appreciated.

      Mrs A Nicholson   9th January 2012

                                                                                                                                                     
    • Landlord Testimonial

      always great.

      Again Roger thanks for your help as always great.

      Mr & Mrs Martin  11th May 2013

    • Landlord Testimonial

      APS have done a wonderful job

      I won't be claiming anything she has been a great tenant and APS have done a wonderful job looking after my interests and keeping an eye on the property. I would like to thank you all for your help. 

      Mr C P Rouffignac  17th May 2013

    • Landlord Testimonial

      Effcient as usual...

      Thanks lisa.... Efficient as usual...

      Mr J Hilton   23rd May 2013

    • Landlord Testimonial

      very happy with your service over the last 4 years

      We also apprieciate all that you guys have done there at APS and have been very happy with your service over the last four or so years, so please thank everyone there for us too!!

      Mr & Mrs C Brown  23rd June 2013

    • Landlord Testimonial

      you source a quality tenant and quickly. Thanks

      Once again wherever we have a property empty you source a quality tenant and quickly. Thanks

      Mr & Mrs Guy  22nd October 2013

    • Landlord Testimonial

      the best agent in Hornchurch
      I have recommended APS to the prospective owner as the best agent in Hornchurch, so hopefully the relationship with the property will continue regardless.
      Mr M Hawes  24th November 2013
    • Landlord Testimonial

      thank-you for taking the time and all effort
      I just wanted to say a thank-you for taking the time and all effort to help sort out the probe with the shower etc, I really appreciate it and will pop in at some point soon to say thank-you in person.  
      Mr D O'Conner  2nd July 2014
    • Landlord Testimonial

      you've managed to let the bungalow within 27 hours
      Thanks a lot for responding so quickly to our letting request.  I'm very impressed that you've managed to let the bungalow within 27 hours! 
      Mr S Tuck  23rd April 2015
    • Landlord Testimonial

      the sign of a true professional
      Hi there, Thanks for the thanks...................... you have always known the answers or where to find it, the sign of a true professional. I hope you enjoyed the Chocolates as well?
      Mr D Saunders  25th April 2015
    • Landlord Testimonial

      As ever, APS have delivered and I am very grateful
      Thanks for this update. As ever, APS have delivered and I am very grateful.
      Mr S Priscott  23rd February 2105
    • Landlord Testimonial

      Good work by you too
      Good work by you too. Success always needs someone to take charge like you did.
      Mr D Argent-Hall  25th July 2015

    Testimonials from Tenants

    • Tenant Testimonial

      Thank you for coming back to me! I have already had a gentleman around re the front door! Thank you for sorting this out for us.

      Thank you for coming back to me! I have already had a gentleman around re the front door! Thank you for sorting this out for us.

      Karen 12 July 2012

    • Tenant Testimonial

      the tenant is in good hands.

      Thank you for dealing with this. Your well-worded email to Brian reassures me that the Tenant is in good hands.

      Have a nice day.

      Kind regards,

      Wendy

      Clearview Relocation   4th December 2012

    • Tenant Testimonial

      i have always been given an outstanding service.

      I would like to take this opportunity to thank ALL the members of staff for your kind support along the way. This is a well run agency and i have always been given an outstanding service.

      Ms R Manku   17th December 2012

    • Tenant Testimonial

      the most outstanding service

      I very much appreciate and am very impressed with the responsiveness of you and your team on issues as them come up. Definitely the most outstanding service I have received from anyone in a very long time! 

      Mr B Wolfe    14th February 2013

    • Tenant Testimonial

      much appreciated prompt service

      Additionally, we have very much appreciated prompt service for any concerns that we have had during our rental period on behalf of yourselves and our landlords.

      Thank you very much!!

      Mrs E Hutchinson  20th June 2013

    • Tenant Testimonial

      APS offer the best service I can ever remember
      Just wanted to say thanks for the really excellent service - both guys were on time and did a really good job. I've used quite a few letting agencies over the years and I must say APS offer the best service I can ever remember. 
      Thanks again! 
      Mr. M Etherington  3rd December 2013
    • Tenant Testimonial

      how impressed we have been with the service 
      We would also like to express how impressed we have been by the service you have provided! We wondered whether you have anywhere on your website for reviews/testimonials, as we would be happy to give you positive feedback. Thank you very much, Sally 
      Ms S Wilson 27th June 2014 
    • Tenant Testimonial

      example of professional efficiency and integrity
      Thanks for all your assistance during these almost three years. It is quite uncommon to be happy about an estate agency in London, you personally have been an example of professional efficiency and integrity. Thanks a lot.
      Mr A Proverbio  25th March 2015
    • Tenant Testimonial

      I appreciate the professionalism and efficiency
      Just wanted to say a big thank you to the APS Lettings team for everything-I really appreciate the professionalism and efficiency demonstrated by all and the ease with which I have been able to move in.
      Miss T Hannan  25th July 2015
    Contact us

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    The content on this Microsite has been uploaded by Alternative Property Services, Hornchurch. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Alternative Property Services, Hornchurch. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Alternative Property Services, Hornchurch. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

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