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User Guide

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    Chase Buchanan- Plymouth
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    Here at Chase Buchanan, our experienced teams at the Plymouth office are on hand to help with whatever your property related enquiry may be. With our vast experience across all our staff, we are able to assist our clients who are looking to sell or let residential property in Plymouth. We are committed to providing a first-class service from start to finish which is why we are regarded as the estate agent to trust when it comes to managing what is likely to be your biggest asset. We cover a wide area stretching across Plymouth.

    Residential Sales

    With the property market forever changing, we have learned to also change with the times and adapt to the various market conditions we are faced with. Our experience in the local areas of Plymouth and surrounding villages enable us to help our clients get to know the area they are moving to before committing to the next step along the buying process. Our dedication to helping people buy and sell in Plymouth has given us an unrivalled reputation for quality service, attention to detail and professionalism. With advances in technology we are able to reach a wider audience through the use of national property portals and through our social media channels.


    Lettings

    If you are thinking of selling or letting your property, please get in touch to book your market appraisal with our team.

    Our Lettings department are experienced to handle your property investment and ensure that you are maximising every opportunity from the outset. We offer a range of services for our Landlords from a tenant finding service to full property management. Your investment is in good hands with Chase Buchanan.

    For more information on our services then please take a moment to visit our dedicated pages or get in touch with our team..

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User Guide

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Landlords Guide

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    Here at Chase Buchanan, we pride ourselves in providing the highest level of service to our landlords and to this end we are on hand to help any new or experienced landlords manage their investment to its potential.

    There are three types of service we provide our landlords:

    • Full Management Service
    • Rent Collection Service
    • Tenant Find Only Service

    If you would like to find out more about either of our services, please get in touch with our lettings department here online.

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    Full Management Service
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    This service is designed to manage the whole letting process on your behalf enabling you to continue with everyday life knowing that a team of property professionals are looking after your investment. Landlords who manage properties themselves often find that the day to day responsibilities can be demanding and keeping up to date with the changes to industry legislations can be difficult.

    This is where we can help you manage the whole process from start to finish.

    • Marketing - Your property will be advertised and promoted through the various recognised property portals including our website and any local advertising that we may be undertaken.
    • Accompanied Viewings - Our experienced team will be on hand to accompany viewings of the property which will help maximise every opportunity of finding the right tenant for your property. We often find that this is a perfect opportunity for us to help your viewers to understand the process and become perfect tenants.
    • Tenancy Agreements - From tenant referencing to managing the legal tenancy agreement, we will take care of this on your behalf to ensure it meets the legal requirements and industry regulations.
    • Rent Collection - We have experience in managing the collection of rent from your tenants and ensuring that we represent you correctly in the legal process of collection rent and managing rent arrears if applicable.
    • Registering Deposits - Through the Deposit Protection Scheme (DPS) we will also manage this process for you to ensure this meets with the industry regulations. (annual fee applies). This service also manages any deposit disputes with your tenants.
    • Property Inspections / Maintenance - It is important that your property is well maintained and looked after by your tenants. We will arrange and carry out regular inspections protecting your investment and report to you any required maintenance that is required.
    • End Of Tenancy - From inspecting the property to managing the checkout process, our goal is to ensure that this process is managed professionally on your behalf.

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    Rent Collection Service
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    This service is designed for landlords who wish to manage their property but would prefer to leave the collection of the rent to us. Tenants circumstances can change and our professional and knowledgeable team are used to navigating the issues which can prevent a tenant from paying their rent. This service does not include management and therefore a landlord who chooses this service must have the time available to mange the ongoing processes during the tenancy.

    This service includes:

    • Marketing - Your property will be advertised and promoted through the various recognised property portals including our website and any local advertising that we may be undertaken.
    • Accompanied Viewings - Our experienced team will be on hand to accompany viewings of the property which will help maximise every opportunity of finding the right tenant for your property. We often find that this is a perfect opportunity for us to help your viewers to understand the process and become perfect tenants.
    • Tenant Referencing - This is one of the most important aspects to finding the right tenant for your property and we will manage the referencing aspect on your behalf.
    • Tenancy Agreements - We will produce your tenancy agreement and any other associated documentation to ensure it meets industry regulations and any legal requirements.
    • Rent Collection - We have experience in managing the collection of rent from your tenants and ensuring that we represent you correctly in the legal process of collection rent and managing rent arrears if applicable
    • Registering Deposits - Through the Deposit protection service (DPS) we will also manage this process for you to ensure this meets with the industry regulations. (annual fee applies). This service also manages any deposit disputes with your tenants.

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    Tenant Find Service
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    This service is aimed at Landlords who wish to be more involved in the day-to-day / month-by- month process of managing their investment. Our service is based on finding a suitable tenant for you.
    • Marketing - Your property will be advertised and promoted through the various recognised property portals including our website and any local advertising that we may be undertaken.
    • Accompanied Viewings - Our experienced team will be on hand to accompany viewings of the property which will help maximise every opportunity of finding the right tenant for your property. We often find that this is a perfect opportunity for us to help your viewers to understand the process and become perfect tenants.
    • Tenant Referencing - This is one of the most important aspects to finding the right tenant for your property and we will manage the referencing aspect on your behalf.
    • Tenancy Agreements - We will produce your tenancy agreement and any other associated documentation to ensure it meets industry regulations and any legal requirements.
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User Guide

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    Permitted Payments
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    Permitted payments and tenant protection information.

    As well as paying the rent, you may also be required to make the following permitted payments.

    Permitted payments.

    For properties in England, the Tenant Fees Act 2019 means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:

    • Holding deposits (a maximum of 1 week's rent);
    • Deposits (a maximum deposit of 5 weeks' rent for annual rent below £50,000, or 6 weeks' rent for annual rental of £50,000 and above);
    • Payments to change a tenancy agreement eg. change of sharer (capped at £50 or, if higher, any reasonable costs);
    • Payments associated with early termination of a tenancy (capped at the landlord's loss or the agent's reasonably incurred costs);
    • Where required, utilities (electricity, gas or other fuel, water, sewerage), communication services (telephone, internet, cable/satellite television), TV licence;
    • Council tax (payable to the billing authority);
    • Interest payments for the late payment of rent (up to 3% above Bank of England's annual percentage rate);
    • Reasonable costs for replacement of lost keys or other security devices;
    • Contractual damages in the event of the tenant's default of a tenancy agreement; and
    • Any other permitted payments under the Tenant Fees Act 2019 and regulations applicable at the relevant time.

    For properties in Wales, the Renting Homes (Fees etc.) (Wales) Act 2019 means that in addition to rent, lettings agents can only charge tenants the following permitted payments

    • Holding deposits (a maximum of 1 week's rent);
    • Security deposits;
    • Where required, utilities (electricity, gas or other fuel, water, sewerage), communication services (telephone, internet, cable/satellite television), TV licence;
    • Council tax (payable to the billing authority);
    • Payments for the late payment of rent (where required under the tenancy agreement);

    Tenant protection

    In addition to publishing relevant fees, lettings agents are also required to publish details of:

    the redress scheme they are a member of; and

    the name of the approved or designated Client Money Protection scheme they are a member of (if any).

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    Disclaimer

    The content on this Microsite has been uploaded by Chase Buchanan, Plymouth. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Chase Buchanan, Plymouth. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Chase Buchanan, Plymouth. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.