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User Guide

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96% OF OUR CUSTOMERS WOULD RECOMMEND US!

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    At Bourne we have a proven track record of selling and letting property across Surrey & Hampshire. Our unique approach ensures that we deliver the BEST possible outcomes for our customers, every time.

    We are proud to say our team live in the immediate area, have a wealth of knowledge about the marketplace and community they operate in, with years of experience, within multiple market conditions in the industry, therefore we are best placed to get you under offer as soon as possible. For our clients, this gives them further peace of mind that we know our market, understand our clients and that we are as passionate about the area and its local community as they are.

    Contact us today and your local property expert will be in touch to arrange your     FREE no obligation valuation.

    You'll be moved by our results
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User Guide

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Bourne's refreshing approach...

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    Our tailored service
    We understand that different landlords have different needs.

    Our aim is to deliver a service that's right for each of our clients and one that meets those needs.

    We want to take away all the stresses and strains associated with letting property. Our in-house property management team will ensure the financial elements remain up to date and they will deal with any problems that the tenants may have. This gives our landlords confidence that they are in good hands.

    Bourne offer three management levels of service depending on how involved you would like to be with the lettings process. The majority of our landlords tend to opt for our fully managed service which we hope to be hassle free and where Bourne act on your behalf as liaison with the tenants. We have put together a summary chart which we hope you find useful. However if you would like to discuss the service options in more detail, please contact us to arrange a valuation.

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    Our passion
    We are a local business that's passionate about letting and doing a thorough job from start to finish. We understand that a happy landlord will continue to use us, recommend us and eventually even sell through us.

    At Bourne we have a VERY pro-active and refreshing approach to marketing rental properties and our dedicated team work harder and longer to find the right tenant. Our aim is to let good quality properties to good quality tenants

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    Our property management team
    Our dedicated team of staff are responsible for the care of our Landlords' properties for the duration of their tenancies. The Property Management Team focus their efforts on building strong relationships with all our Landlords, Tenants and Contractors, and look forward to supporting many more new customers over the coming years.
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User Guide

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    We believe in being completely transparent with Tenants regarding their rights and responsibilities.

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    Health and Safety
    Your Landlord/s and Letting Agents have a responsibility to ensure the property you live in is free from health hazards and safety risks.

    Bourne Estate Agents work closely with our Landlords to ensure they are aware of their legal responsibilities and are kept informed of any changes to legislation regarding health and safety. Below are some of the key areas you should check regarding any property you are considering renting:

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    Energy Assessments - EPC
    From 1st October 2008 all landlords in England and Wales are required by law to provide their new tenants with an Energy Performance Certificate (EPC). A Landlord is responsible for providing a valid EPC whether they are managing the property themselves or using an Agent.

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    Gas Regulations
    Landlords must comply with the Gas Safety (Installation and Use) Regulations 1998 and carry out all work and maintenance via a Gas Safe registered engineer. They are also legally responsible for arranging an annual gas safety check, and certificates must be provided to the Tenant and Agent and retained for at least 2 years.

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    Fire Regulations
    Any furniture left in the property must comply with the Furniture and Furnishings (Fire) (Safety) Regulations 1988 (as amended in 1993). These relate to the provision of upholstered furniture. If any furniture does not comply with the regulations and carry an appropriate label, it should be removed and/or replaced.

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    Smoke and Carbon Monoxide Alarm Regulation
    Required as a minimum to have at least one smoke alarm installed on every storey of their property and a carbon monoxide alarm in any room containing a solid fuel burning appliance. Thereafter, the Landlord is responsible for ensuring the alarms are in working order at the start of each new tenancy.

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    Legionnaires' Disease
    Legionnaires' disease is a form of pneumonia which can potentially be fatal, especially to young children, the elderly or infirm. It is caused by the inhalation of small droplets of contaminated water which contains Legionella. Man-made hot and cold water systems could potentially provide an environment where Legionella can grow. Landlords have a responsibility to ensure the health and safety of their Tenants, including prevention of health hazards such as Legionnaires' disease. Domestic hot and cold water systems which are well maintained, and used regularly minimize the risk of exposure to Legionella bacteria. Other simple controls to help minimize the risk of exposure can include:
    • Flushing through the water system prior to letting the property
    • Remove any redundant pipework
    • Showers which have not been used for a period of time should be run prior to use
    • Run cold water taps, especially where used for drinking purposes, for a short period following holidays or where the property has been empty for a while
    • Prevent debris entering into the system (for example ensure the cold water tanks have a tight fitting lid)
    • Set appropriate temperature controls (for example hot water stored in a cylinder should be stored at 60°C)

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    General Rights and Responsibilities
    We recommend reading the government issued 'How to Rent' Guide which outlines many of the legal aspects to consider when you rent a property.

    The Lettings Team at Bourne will be happy to help you with any queries you have regarding your rights and responsibilities as a Tenant.
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User Guide

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Meet Our Team

  • Introduction

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    Farnham is our original flagship office, located in a prominent position at the top of Downing Street. Opened by Stuart Mitchell and Adrian Cannon back in February 2009, we quickly established ourselves as 'Market Leaders', dealing with more properties than ANY of our competitors; something our ever growing Farnham team have been able to maintain ever since.

  • Team Member

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    Stuart Mitchell, Owner
    Stuart began his career in the late 1980's and worked for both corporate and independent companies at director level before starting up Bourne in 2009 bringing a wealth of experience to the business. He has lived in Farnham for many years with his wife and two grown up children.

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    Adrian Cannon, Director
    Adrian began his Estate agency career in 1998, at one of the largest independent estate agents in the UK. Having been with Bourne from the very beginning back in early 2009, Adrian and his highly dedicated and experienced team have seen Bourne of Farnham become the areas number one estate agents. As the Director of the Branch he has seen the office grow from strength to strength through hard work, a loyal team, extremely high standards of service and 'word of mouth' recommendations. Adrian is incredibly proud of his team who have made Bourne what they are today.

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    Andrew Miller, Director
    Andrew embarked on his professional journey more than 20 years ago with a prominent national agency, contributing to the success of two thriving offices in Berkshire and Hampshire. His previous collaboration with Stuart made the choice to join Bourne a natural one, especially following the establishment of the first office in Farnham in 2009. After overseeing the Alton & Petersfield office for over 12 years, Andrew has now returned to Farnham where he brings a wealth of knowledge across both Sales and Lettings and is keen to assist in keeping the flagship office, the agent of choice across the town.

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    Becky Ward - Associate Lettings Director
    Becky has spent 17 years in the Surrey Lettings industry predominantly for independent agencies. She is an ARLA member and currently studying for an upper level in her ARLA qualifications. She is very knowledgeable about the rental market but also legislation. Her priority is customer care and to ensure that high communication is coupled with a positive friendly experience. She has two young children which she loves to spend time with and enjoys going to the theatre and to dinner with friends.

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    Jenna Wills - Lettings Manager
    Jenna is the Lettings Client Manager for our Farnham office and has been with Bourne since March 2014. Over the years she has worked in our Alton, Petersfield and Farnham office so has a good understanding of the local market. She offers excellent customer service, attention to detail and has a pro-active nature, as well as being passionate about providing professional advice and expertise on all aspects of lettings to our clients.

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    Isabel Garland - Lettings Consultant
    Isabel has a 7 year background in hospitality and has decided to venture into the field of lettings. She is personable and has good customer service skills. She has recently come back from travelling around Australia and New Zealand and outside of work loves to spend time with her friends and family, exercising and loves interior design.

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    Rebecca Bray - Senior Sales Consultant
    Rebecca lives in Alton with her fiancé Sam and her beautiful dog Phoenix. Having worked in hospitality for 10 years, Rebecca's customer service background has taught her to always greet her clients with a smile whilst demonstrating a wealth of professionalism and enthusiasm. She joined Bourne in January 2020 and brings her undeniable dedication and positive energy to the team in Farnham.

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    Tom Martin, Senior Sales Consultant
    Tom has worked closely with Bourne since 2017, he has a wealth of knowledge across Surrey having worked in Farnham, Woking & Guildford. Having worked in both Lettings & Sales Tom prides himself on rapport building with Vendors, Landlords and Buyers alike. Tom enjoys spending the weekend with his Son or going to watch the Football.

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    Patrick Fijalkowski - Property Consultant
    Patrick joined Bourne in 2023. He enjoys the gratification of ensuring a customers expectations and requirements are met, viewing himself as a tool in helping clients achieve the goal they set out to complete. Outside of work Patrick enjoys socialising with his friends and family.

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    Hayley Johnson, Branch Administrator
    Hayley has worked for Bourne since the beginning of 2018. Having previously worked in sales for 12 years, Hayley decided to put her organisational skills to an administration role for our busy office in Farnham. She is local to Farnham and when away from her desk she loves spending time with her energetic son and dogs.

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    Jo Eyles, Property Consultant
    Jo lives locally in Farnham with her three children and dog. Jo has been with Bourne for many years and is a valued long-term member of the sales team, having built up lots of experience showing our perspective buyers and tenants around a variety of properties.

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    Debbie Morris, Property Consultant
    Living in the local area with her partner and three grown-up children, Debbie is an energetic and enthusiastic valued member of the team, having joined Bourne several years ago. Throughout her time with the Farnham team, she has gained significant experience in showcasing diverse properties to potential buyers.

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    Hannah Clark, Property Consultant
    Hannah lives locally with her two wonderful children. Hannah joined the Farnham team in early 2021, since then Hannah has built up lots of experience showing our perspective buyers around a variety of properties.

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    Chris Sewell - Social Media/Marketing Executive
    Chris joined Bourne back in 2017 and has progressed into his current role within the business. He has a real passion for content creation and all things social media. His enthusiastic approach to his work makes him popular with both clients and colleagues. We are delighted he is part of our team, where he will have scope to develop his career further.

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    Jim Green, Executive Mortgage Adviser
    With over 20 years mortgage & protection experience Jim has a wealth of knowledge working in the Mortgage Industry. Having recently joined Core Mortgages following on from a successful career with a large corporate company he is looking forward to his new challenge and working alongside his colleagues at Bourne. He currently lives in Effingham near Guildford.

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    Vicki Blundell, Mortgage Advisor
    Vicki has over 28 years' experience working within the mortgage services sector. Having previously worked as a mortgage underwriter she joined Core Mortgages 14 years ago and set up, expanded and managed the administration team. Having passed her mortgage exams and moved into advising she is extremely well placed to guide clients through the homebuying and remortgage process. When away from her desk, she enjoys spending time with her family and going for long walks with her miniature schnauzer, Ruby.
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    User Guide

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    Why should you instruct us to let your property?

    • Introduction

      We are proud of our business and how we go above and beyond for our clients, but don't take our word for it, see what our clients have to say ...

    Testimonials from Landlords

    • Landlord Testimonial

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      Every aspect has been excellent.
      Their service provided on renting our flat has been first class, every aspect has been excellent, plus I know of no other company in any walk of life that personally answers the phone within 1 or 2 rings each time over many years, which just makes life so much easier.
      A Grose, Google Review

    • Landlord Testimonial

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      Always interested and always considerate.
      Bourne Estate Agents have continued to act professionally throughout our letting process. Always pleasant, always interested and always considerate.
      B Roberts, Google Review

    Testimonials from Tenants

    • Tenant Testimonial

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      I would definitely recommend them!
      I have recently rented a property via Bourne and the whole process, from start to finish, has been very smooth and professional. ... The lettings market seems particularly busy at the moment and a lot of agents seem to have forgotten the art of customer service - but not Bourne. I would definitely recommend them!
      K Shuter, Google Review

    • Tenant Testimonial

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      Made the process much easier
      Recently rented a property and found the staff here to be very helpful and friendly, they definitely made the process much easier for me. Would recommend.
      S Harris,  Google Review
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    Disclaimer

    The content on this Microsite has been uploaded by Bourne Estate Agents, Farnham. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Bourne Estate Agents, Farnham. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Bourne Estate Agents, Farnham. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.