Once you have instructed us on your property we endeavour to take good care of it. We want to find you a quality tenant for your quality property.
Chelton Brown Marketing
Marketing your property is key. We make sure your property is accessible to prospective tenants by:
- Including a detailed entry on our property list
- Displaying a Window card of the property in the front windows of our town centre based offices
- Erecting an To Let board
- A detailed property entry on our website and phone apps
- A detailed property entry on all major property portals
- Matching active prospective applicants from our up-to-date database.
Separately we do advertise to promote our name by driving Chelton Brown branded cars, within R magazine, NorthantsLife, Business Times and through Heart radio, Business Networking and Social media - Twitter, facebook, LinkedIn.
Both of our Northampton and Daventry offices are open six days a week with a late viewing option; Monday to Thursday till 7.30pm. Northampton and Daventry offices are staffed with experienced property professionals all highly motivated and eager to let your property as fast as possible to the most suitable tenant.
- All tenants are qualified with our strict criteria before viewings at the property take place so as to not waste your time, theirs and ours.
- Once a tenant is secured, our Lettings team will call you and give you some background information regarding your new tenant.
- They will ensure the tenant provides all necessary paperwork to start the referencing procedure.
Full credit referencing
Upon completion of the tenancy application a full credit reference takes place which checks:
- Credit history
- Associated addresses
- Employment reference
- Previous landlord's reference if applicable.
Only once satisfactory references have been received, will the tenancy be allowed to commence.
The tenancy agreements we use are based on the approved ARLA agreement, which has been fully legally checked and is proven to be reliable in a court of law. The tenancy is usually for six a month renewable periods, to suit the needs of the landlord and tenant.
On the third month of the tenancy you will be contacted regarding the tenancy renewal. At this point you have three choices:
1. Offer the existing tenants a further term.
2. Issue the tenants notice to terminate the tenancy at the end of the term.
3. Offer a tenancy renewal, with a break clause to incorporate some flexibility.
If we do not get a response from the landlord, to ensure continuity we would offer a renewal of tenancy.
Our professional accounts team monitor the rents received by your tenant and ensure payments are received within five working days. They also credit control if the need arises due to non-payment.
We have managed to half the rent arrears since April 2011 and the percentage overall is between 6 and 8%. Obviously we would like to keep this target all the way through 2012. The national average is over 12% so we are proud of our achievements.
Due to the recovering economy we would always recommend Landlords take out rent protection insurance. In the case of non-payment the Landlord will receive the rent plus payment for court costs to remove the tenant.
Now that your property is successfully let to the right applicant you will be assigned a personal fully ARLA trained and qualified Property Manager. Your Property Manager will manage your property, the tenants and repair issues.
Inventory of the property condition - a document with thorough notes and photographs that are taken as proof of the property condition. This document forms part of the tenancy agreement and its contents may be used as evidence in court if required.
Gas and electrical safety certificates - making sure the property meets all the legal requirements.
Signing of the tenancy agreement and move in - we conduct a move in appointment to go over the legalities of signing the tenancy agreement before handing over the keys. The tenants must sign for the keys and verify the inventory of the property.
Property visits - regular visits to check that the tenants are complying with the terms of the tenancy agreement. Each time a report is made, both tenant and landlord receive a copy. The landlord is advised of any repair issues that are raised and any considered breaches of the tenancy agreement.
Repairs and maintenance - you will be advised of any repairs requested and any actions required. If instructed to do so we will arrange and organise repairs using either contractors from our list or the landlords preferred contractor. Invoices for repairs are deducted from rent.
Final inspection - once the tenant has vacated a final inspection will be carried out. The original inventory is checked. The tenant is charged for any repairs and cleaning that is needed, which is considered beyond fair wear and tear. The landlord is notified of this and advised on the on-going condition of the property and what is required for a quick re-let.
Call Chelton Brown today for a professional letting and property management service.